TSB: GENESIS ACCENT, ELANTRA, ELANTRA GT, G70, IONIQ, IONIQ ELECTRIC, IONIQ HYBRID, IONIQ PLUG-IN HYBRID, KONA, KONA ELECTRIC, NEXO, NEXO FUEL CELL, PALISADE, SANTA FE, SONATA, SONATA HYBRID, TUCSON, VELOSTER, VENUE (2020–2021)

Bulletin 20-BE-014H — December 21, 2020

Bulletin Details

Bulletin ID20-BE-014H
ManufacturerGENESIS
ModelsACCENT, ELANTRA, ELANTRA GT, G70, IONIQ, IONIQ ELECTRIC, IONIQ HYBRID, IONIQ PLUG-IN HYBRID, KONA, KONA ELECTRIC, NEXO, NEXO FUEL CELL, PALISADE, SANTA FE, SONATA, SONATA HYBRID, TUCSON, VELOSTER, VENUE
Model Years2020–2021
Date IssuedDecember 21, 2020
Date Added to NHTSAJanuary 8, 2021
ComponentELECTRICAL SYSTEM
Vehicles Affected29 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

When using Wireless CarPlay, the system may intermittently auto disconnect. When Wireless CarPlay is disconnected, a pop up message a??Phone Not Responding. Please reconnect it and try againa?? will appear on the radio screen.

Affected Vehicles

MakeModelYearComponent
HYUNDAI ACCENT 2021 110000 ELECTRICAL SYSTEM
HYUNDAI ELANTRA 2021 110000 ELECTRICAL SYSTEM
HYUNDAI KONA 2021 110000 ELECTRICAL SYSTEM
HYUNDAI KONA ELECTRIC 2021 110000 ELECTRICAL SYSTEM
HYUNDAI PALISADE 2021 110000 ELECTRICAL SYSTEM
HYUNDAI SANTA FE 2021 110000 ELECTRICAL SYSTEM
HYUNDAI SONATA 2021 110000 ELECTRICAL SYSTEM
HYUNDAI TUCSON 2021 110000 ELECTRICAL SYSTEM
HYUNDAI VELOSTER 2021 110000 ELECTRICAL SYSTEM
HYUNDAI VENUE 2021 110000 ELECTRICAL SYSTEM
HYUNDAI ACCENT 2020 110000 ELECTRICAL SYSTEM
HYUNDAI ELANTRA 2020 110000 ELECTRICAL SYSTEM
HYUNDAI ELANTRA GT 2020 110000 ELECTRICAL SYSTEM
GENESIS G70 2020 110000 ELECTRICAL SYSTEM
HYUNDAI IONIQ 2020 110000 ELECTRICAL SYSTEM
HYUNDAI IONIQ ELECTRIC 2020 110000 ELECTRICAL SYSTEM
HYUNDAI IONIQ HYBRID 2020 110000 ELECTRICAL SYSTEM
HYUNDAI IONIQ PLUG-IN HYBRID 2020 110000 ELECTRICAL SYSTEM
HYUNDAI KONA 2020 110000 ELECTRICAL SYSTEM
HYUNDAI KONA ELECTRIC 2020 110000 ELECTRICAL SYSTEM
HYUNDAI NEXO 2020 110000 ELECTRICAL SYSTEM
HYUNDAI NEXO FUEL CELL 2020 110000 ELECTRICAL SYSTEM
HYUNDAI PALISADE 2020 110000 ELECTRICAL SYSTEM
HYUNDAI SANTA FE 2020 110000 ELECTRICAL SYSTEM
HYUNDAI SONATA 2020 110000 ELECTRICAL SYSTEM
HYUNDAI SONATA HYBRID 2020 110000 ELECTRICAL SYSTEM
HYUNDAI TUCSON 2020 110000 ELECTRICAL SYSTEM
HYUNDAI VELOSTER 2020 110000 ELECTRICAL SYSTEM
HYUNDAI VENUE 2020 110000 ELECTRICAL SYSTEM

Related GENESIS Recalls

CampaignModelYearComponentSummary
GV70 2022 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Hyundai Motor America (Genesis) is recalling certain Genesis 2022-2026 GV70, ...
G80 2024 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Hyundai Motor America (Genesis) is recalling certain Genesis 2022-2026 GV70, ...
G80 2023 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Hyundai Motor America (Genesis) is recalling certain Genesis 2022-2026 GV70, ...
G80 2022 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Hyundai Motor America (Genesis) is recalling certain Genesis 2022-2026 GV70, ...
G80 2025 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES,... Hyundai Motor America (Genesis) is recalling certain Genesis 2022-2026 GV70, ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized GENESIS dealer. Bring this bulletin ID (20-BE-014H) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.