TSB: AUDI A4 ALLROAD, A5 CABRIOLET, A6, ALLROAD, Q5 (2012–2017)

Bulletin 19N4 19O2 — December 19, 2018

Bulletin Details

Bulletin ID19N4 19O2
ManufacturerAUDI
ModelsA4 ALLROAD, A5 CABRIOLET, A6, ALLROAD, Q5
Model Years2012–2017
Date IssuedDecember 19, 2018
Date Added to NHTSAFebruary 25, 2019
ComponentEQUIPMENT
Vehicles Affected21 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This news email tells dealers when to perform 19N4 or 19O2

Affected Vehicles

MakeModelYearComponent
AUDI A5 CABRIOLET 2017 350000 EQUIPMENT
AUDI Q5 2017 350000 EQUIPMENT
AUDI A4 ALLROAD 2016 350000 EQUIPMENT
AUDI A5 CABRIOLET 2016 350000 EQUIPMENT
AUDI ALLROAD 2016 350000 EQUIPMENT
AUDI Q5 2016 350000 EQUIPMENT
AUDI A4 ALLROAD 2015 350000 EQUIPMENT
AUDI A5 CABRIOLET 2015 350000 EQUIPMENT
AUDI A6 2015 350000 EQUIPMENT
AUDI ALLROAD 2015 350000 EQUIPMENT
AUDI Q5 2015 350000 EQUIPMENT
AUDI A4 ALLROAD 2014 350000 EQUIPMENT
AUDI A5 CABRIOLET 2014 350000 EQUIPMENT
AUDI A6 2014 350000 EQUIPMENT
AUDI ALLROAD 2014 350000 EQUIPMENT
AUDI Q5 2014 350000 EQUIPMENT
AUDI A5 CABRIOLET 2013 350000 EQUIPMENT
AUDI A6 2013 350000 EQUIPMENT
AUDI ALLROAD 2013 350000 EQUIPMENT
AUDI Q5 2013 350000 EQUIPMENT
AUDI A6 2012 350000 EQUIPMENT

Related AUDI Recalls

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (19N4 19O2) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.