TSB: AUDI E-TRON, Q4 E-TRON, Q5, Q7, Q8 (2016–2023)

Bulletin SM C-2023 — December 20, 2023

Bulletin Details

Bulletin IDSM C-2023
ManufacturerAUDI
ModelsE-TRON, Q4 E-TRON, Q5, Q7, Q8
Model Years2016–2023
Date IssuedDecember 20, 2023
Date Added to NHTSAJanuary 4, 2024
ComponentCOMMUNICATION
Vehicles Affected54 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This special notice is to inform dealers to return the parts listed only order the successor parts going forward.

Affected Vehicles

MakeModelYearComponent
AUDI E-TRON 2023 340000 COMMUNICATION
AUDI E-TRON 2023 980000 UNKNOWN OR OTHER
AUDI Q4 E-TRON 2023 340000 COMMUNICATION
AUDI Q4 E-TRON 2023 980000 UNKNOWN OR OTHER
AUDI Q5 2023 980000 UNKNOWN OR OTHER
AUDI Q5 2023 340000 COMMUNICATION
AUDI Q7 2023 340000 COMMUNICATION
AUDI Q7 2023 980000 UNKNOWN OR OTHER
AUDI Q8 2023 340000 COMMUNICATION
AUDI Q8 2023 980000 UNKNOWN OR OTHER
AUDI E-TRON 2022 340000 COMMUNICATION
AUDI E-TRON 2022 980000 UNKNOWN OR OTHER
AUDI Q4 E-TRON 2022 340000 COMMUNICATION
AUDI Q4 E-TRON 2022 980000 UNKNOWN OR OTHER
AUDI Q5 2022 340000 COMMUNICATION
AUDI Q5 2022 980000 UNKNOWN OR OTHER
AUDI Q7 2022 340000 COMMUNICATION
AUDI Q7 2022 980000 UNKNOWN OR OTHER
AUDI Q8 2022 340000 COMMUNICATION
AUDI Q8 2022 980000 UNKNOWN OR OTHER
AUDI E-TRON 2021 980000 UNKNOWN OR OTHER
AUDI E-TRON 2021 340000 COMMUNICATION
AUDI Q5 2021 980000 UNKNOWN OR OTHER
AUDI Q5 2021 340000 COMMUNICATION
AUDI Q7 2021 340000 COMMUNICATION
AUDI Q7 2021 980000 UNKNOWN OR OTHER
AUDI Q8 2021 980000 UNKNOWN OR OTHER
AUDI Q8 2021 340000 COMMUNICATION
AUDI E-TRON 2020 340000 COMMUNICATION
AUDI E-TRON 2020 980000 UNKNOWN OR OTHER
AUDI Q5 2020 980000 UNKNOWN OR OTHER
AUDI Q5 2020 340000 COMMUNICATION
AUDI Q7 2020 980000 UNKNOWN OR OTHER
AUDI Q7 2020 340000 COMMUNICATION
AUDI Q8 2020 340000 COMMUNICATION
AUDI Q8 2020 980000 UNKNOWN OR OTHER
AUDI E-TRON 2019 340000 COMMUNICATION
AUDI E-TRON 2019 980000 UNKNOWN OR OTHER
AUDI Q5 2019 980000 UNKNOWN OR OTHER
AUDI Q5 2019 340000 COMMUNICATION
AUDI Q7 2019 340000 COMMUNICATION
AUDI Q7 2019 980000 UNKNOWN OR OTHER
AUDI Q8 2019 340000 COMMUNICATION
AUDI Q8 2019 980000 UNKNOWN OR OTHER
AUDI Q5 2018 340000 COMMUNICATION
AUDI Q5 2018 980000 UNKNOWN OR OTHER
AUDI Q7 2018 340000 COMMUNICATION
AUDI Q7 2018 980000 UNKNOWN OR OTHER
AUDI Q5 2017 340000 COMMUNICATION
AUDI Q5 2017 980000 UNKNOWN OR OTHER
AUDI Q7 2017 340000 COMMUNICATION
AUDI Q7 2017 980000 UNKNOWN OR OTHER
AUDI Q7 2016 980000 UNKNOWN OR OTHER
AUDI Q7 2016 340000 COMMUNICATION

Related AUDI Recalls

CampaignModelYearComponentSummary
SQ5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
Q5 SPORTBACK 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
Q5 2025 SEAT BELTS:PRETENSIONER Volkswagen Group of America, Inc. (Audi) is recalling certain 2025 Q5, Q5 Spo...
SQ8 SPORTBACK E-TRON 2024 SERVICE BRAKES, HYDRAULIC:PEDALS AND ... Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2023 Audi ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized AUDI dealer. Bring this bulletin ID (SM C-2023) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.