TSB: MERCEDES-BENZ A220, AMG A35, AMG CLA35, AMG CLA45, AMG GLC63, AMG GLE53, AMG GLE63, AMG GLE63 S, CLS450, GLA250, GLB200, GLB250, GLC, GLC300, GLC350, GLC350E, GLC63, GLC63S AMG, MERCEDES-BENZ (2017–2021)
Bulletin LI82.85-P-069381 — September 18, 2019
Bulletin Details
| Bulletin ID | LI82.85-P-069381 |
| Manufacturer | MERCEDES-BENZ |
| Models | A220, AMG A35, AMG CLA35, AMG CLA45, AMG GLC63, AMG GLE53, AMG GLE63, AMG GLE63 S, CLS450, GLA250, GLB200, GLB250, GLC, GLC300, GLC350, GLC350E, GLC63, GLC63S AMG, MERCEDES-BENZ |
| Model Years | 2017–2021 |
| Date Issued | September 18, 2019 |
| Date Added to NHTSA | March 1, 2021 |
| Component | ENGINE (PWS) |
| Vehicles Affected | 109 combinations |
What is a TSB?
A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.
If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.
Summary
MBUX multimedia system: The central display turns dark, interference noise from speakers
Affected Vehicles
| Make | Model | Year | Component |
|---|---|---|---|
| MERCEDES-BENZ | AMG GLE53 | 2021 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG GLE63 S | 2021 | 350000 EQUIPMENT |
| MERCEDES-BENZ | CLS450 | 2021 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | CLS450 | 2021 | 350000 EQUIPMENT |
| MERCEDES-BENZ | CLS450 | 2021 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLA250 | 2021 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLA250 | 2021 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLA250 | 2021 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLB250 | 2021 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLB250 | 2021 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLB250 | 2021 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC300 | 2021 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC300 | 2021 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC300 | 2021 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC350E | 2021 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC350E | 2021 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC350E | 2021 | 340000 COMMUNICATION |
| MERCEDES-BENZ | A220 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG A35 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG CLA35 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG CLA45 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG GLC63 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG GLC63 | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | AMG GLC63 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG GLC63 | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | AMG GLE63 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | CLS450 | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | CLS450 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | CLS450 | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLA250 | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLA250 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLA250 | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLB200 | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLB200 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLB200 | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLB250 | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLB250 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLB250 | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC300 | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC300 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC300 | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC350 | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC350 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC350 | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC350E | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC350E | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC350E | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC63 | 2020 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC63 | 2020 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC63 | 2020 | 340000 COMMUNICATION |
| MERCEDES-BENZ | A220 | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG GLC63 | 2019 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | AMG GLC63 | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG GLC63 | 2019 | 340000 COMMUNICATION |
| MERCEDES-BENZ | CLS450 | 2019 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | CLS450 | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | CLS450 | 2019 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLA250 | 2019 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLA250 | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLA250 | 2019 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC300 | 2019 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC300 | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC300 | 2019 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC350 | 2019 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC350 | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC350 | 2019 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC350E | 2019 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC350E | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC350E | 2019 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC63 | 2019 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC63 | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC63 | 2019 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC63S AMG | 2019 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC63S AMG | 2019 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC63S AMG | 2019 | 340000 COMMUNICATION |
| MERCEDES-BENZ | AMG GLC63 | 2018 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | AMG GLC63 | 2018 | 350000 EQUIPMENT |
| MERCEDES-BENZ | AMG GLC63 | 2018 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLA250 | 2018 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLA250 | 2018 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLA250 | 2018 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC300 | 2018 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC300 | 2018 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC300 | 2018 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC350 | 2018 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC350 | 2018 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC350 | 2018 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC350E | 2018 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC350E | 2018 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC350E | 2018 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC63 | 2018 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC63 | 2018 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC63 | 2018 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC63S AMG | 2018 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC63S AMG | 2018 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC63S AMG | 2018 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLA250 | 2017 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLA250 | 2017 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLA250 | 2017 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC | 2017 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC | 2017 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC | 2017 | 340000 COMMUNICATION |
| MERCEDES-BENZ | GLC300 | 2017 | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | GLC300 | 2017 | 350000 EQUIPMENT |
| MERCEDES-BENZ | GLC300 | 2017 | 340000 COMMUNICATION |
| MERCEDES-BENZ | MERCEDES-BENZ | — | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | MERCEDES-BENZ | — | 350000 EQUIPMENT |
| MERCEDES-BENZ | MERCEDES-BENZ | — | 110000 ELECTRICAL SYSTEM |
| MERCEDES-BENZ | MERCEDES-BENZ | — | 060000 ENGINE (PWS) |
Related MERCEDES-BENZ Recalls
What Should You Do?
If your vehicle is affected by this TSB, contact your authorized MERCEDES-BENZ dealer. Bring this bulletin ID (LI82.85-P-069381) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.
Frequently Asked Questions
A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.
If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.
Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.
This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.