MEMPHIS LIGHT GAS & WATER DIVISION

Incident Narrative

11/21/2014 4:28 PM CUSTOMER CALLS IN GAS LEAK DUE TO ODOR OUTSIDE 4:29 PM EMPLOYEE A002244 IN CALL CENTER RECEIVES AND CREATES A LEAK MAINTENANCE 4:31 PM GAS LEAK CALL WAS DISPATCHED TO CUSTOMER SERVICE TECH 65252 4:36 PM CUSTOMER SERVICE TECH 65252 EN-ROUTE 4:53 PM ON SITE AND EVALUATES THE LEAK, GIVES GRADE 1 LEAK MAINTENANCE FOR REPAIRS TO BE MADE BY DISTRIBUTION 6:05 PM GAS DISTRIBUTION RECEIVES GRADE 1 LEAK MAINTENANCE WORK REQUEST, GIVE TO CREW 6370 6:50 PM GAS DIST. ARRIVES AND MAKES TEMPORARY REPAIR BY PLACING A BOLT ON FITTING OVER A LEAKING PE BUTT FUSE AND MAKES A NOTE THAT THE JOB IS INCOMPLETE, 6370 10:45 PM CREW 6370 DEPARTED 11/24/2014 SUPERVISOR STATED CREW WAS ON SITE AT WINTER PARK TO PREP/ENLARGE EXCAVATION FOR PLANNED OUTAGE (PERMANENT REPAIR) ON 11/25,. ACCESS TO CLEARANCE ORDER 6894 WAS GIVEN. 11/25/2014 8:00 AM CREW 3710 CONTINUED WORK REQUEST TO MAKE PERMANENT REPAIRS AT 4624 WINTER PARK 9:24 AM THE CLEARANCE ORDER 6894 WAS ACTIVATED TO CLOSE VALVES AND SQUEEZE OFF MAIN TO REPLACE LEAKING INLINE TEES. NARRATIVE OF MAINTENANCE EVENTS: CUSTOMERS TO BE AFFECTED BY THE MAINTENANCE WERE TURNED OFF. VALVE WAS CLOSED AND SQUEEZE OFF TOOL WAS INSTALLED. EVIDENCE INDICATES A THREE (3) FOOT SECTION WITH TWO INLINE TEES WERE CUT FROM MAIN AND REMOVED FROM EXCAVATION. EVIDENCE ALSO INDICATES THAT NEW INLINE TEES WERE ELETROFUSED ABOVE GROUND. EMPLOYEE STATEMENTS INDICATE, PRIOR TO INSTALLING NEW TEES, AN EMPLOYEE WAS OPENING THE SQUEEZE OFF TOOL AND ROTATING ITS POSITION ON THE PIPE WHEN AN IGNITION OCCURRED. STATEMENTS INDICATE THAT 2 EMPLOYEES WERE IN THE EXCAVATION AT THE TIME OF IGNITION AND 3 WERE IN CLOSE VACINITY OF THE EXCAVATION. 10:35 AM CREW 3710 CREW LEADER RADIOS INTO THE CONTROL ROOM AND TELL DISPATCH HE NEEDS THE AMBULANCE, HE HAS GOT TWO PEOPLE DOWN AND BURNED 11:45AM CREWS 3890 & 3810 RECEIVED AND ACTIVATED CLEARENCE ORDER #6898 TO MAKE THE PERMANENT REPAIRS AFTER ALL PREVIOUS CREW MEMBERS HAD BEEN TRANSPORTED TO THE HOSPITAL. 11:49 AM CREWS 3890 & 3910 REQUEST FOR CUSTOMER SERVICE TECH TO COME AND LOCK OFF GAS METERS TO 22 HOMES IN A GAS FIRE HAS CAUSED FOR A 2INCH MAIN TO BE VALVED OFF. 5:25 PM BOTH CREWS HAD COMPLETED THE MAINTENANCE OPERATED VALVES TO OPEN POSITION, AND REQUESTED CUSTOMER SERVICE FOR RELIGHTS.