ATMOS ENERGY CORPORATION - MID-TEX

Incident Narrative

AT 7:58 PM ON MARCH 2, 2015, ATMOS ENERGY DISPATCH WAS NOTIFIED OF AN EVENT AT 1504 MEMORY LANE IN DALLAS. ATMOS ENERGY'S FIRST RESPONDER ARRIVED ON-SITE AT 9:17 PM AND UPON LEARNING THAT HOMES HAD BEEN EVACUATED BY DALLAS FIRE DEPARTMENT PERSONNEL THE ATMOS ENERGY FIRST RESPONDER BEGAN BAR TESTING AND CHECKING SEWER VENTS IN THE IMMEDIATE AREA. SOON A SECOND ATMOS ENERGY RESPONDER AND TWO ATMOS ENERGY SUPERVISORS ARRIVED TO ASSIST WITH THE INVESTIGATION. AT APPROXIMATELY 11:25 PM ATMOS ENERGY BEGAN A LEAK SURVEY OF THE AREA WITH A LEAK THEREAFTER PINPOINTED IN THE AREA OF THE SERVICE TAP TO 1504 MEMORY LANE. IN THE EARLY MORNING HOURS OF MARCH 3, 2015, ATMOS ENERGY REQUESTED EMERGENCY LINE LOCATES WHICH WERE MADE ALLOWING ATMOS ENERGY'S EXCAVATION OF THE SERVICE TAP TO 1504 MEMORY LANE TO BEGIN AT APPROXIMATELY 2:20 AM. A LEAK WAS DISCOVERED AT THE SERVICE TAP CONNECTION AND THE SERVICE LINE TO 1504 MEMORY LANE WAS RETIRED AT 2:43 AM. ATMOS ENERGY THEN BEGAN AN EXCAVATION TO RETIRE THE SERVICE LINE TO 9430 ELOISE STREET AND THIS RETIREMENT WAS COMPLETED AT 4:47 AM. ON MARCH 10, 2015, UNDER THE OBSERVATION OF RAILROAD COMMISSION PERSONNEL ATMOS ENERGY AND BAKER RISK PERFORMED STRATEGIC EXCAVATION OF THE 1504 MEMORY LANE SERVICE LINE. PREVIOUS DAMAGE DUE TO THIRD PARTY EXCAVATION WAS OBSERVED ON THE SERVICE LINE. BETWEEN DECEMBER 13, 2011, AND MARCH 2, 2015, ATMOS ENERGY IS AWARE OF FIVE LOCATE REQUESTS (LOCATE NUMBERS 1475052478, 1475382044, 120450096, 120196080, AND 13474488) IN PROXIMITY TO 1504 MEMORY LANE. THE THIRD PARTY EXCAVATION DAMAGE TO THE SERVICE LINE CAUSED THE CONNECTION FAILURE AT THE SERVICE TAP.