PACIFIC GAS & ELECTRIC CO

Incident Narrative

ON MAY 25, 2016 AT 1504 HOURS, PGE WAS NOTIFIED OF A THIRD-PARTY DIG-IN (CROSSBORE) AT 8915 GERBER ROAD IN SACRAMENTO. IRISH CONSTRUCTION STRUCK AN 8' PLASTIC MAIN DURING HORIZONTAL BORING ACTIVITIES THAT RESULTED IN AN UNINTENTIONAL RELEASE OF GAS. THE CONTRACTOR HAD A VALID USA (W000173288). PG&E FACILITIES WERE LOCATED & MARKED; HOWEVER, THE OFFSET WITHIN THE SIDEWALK WAS NOT MARKED. PG&E'S GAS SERVICE REPRESENTATIVE (GSR) WAS ON-SITE AT 1522 HOURS. PG&E CREWS ARRIVED AT 1535 HOURS AND SHUT IN THE FLOW OF GAS AT 1639 HOURS BY SQUEEZING THE MAIN. AT 1900 HOURS, IT WAS DETERMINED THAT A TOTAL OF 1308 CUSTOMER'S GAS SERVICE WOULD BE IMPACTED. AN OPERATING EMERGENCY CENTER WAS OPENED TO ADDRESS THE INCIDENT. REPAIRS TO THE MAIN WERE COMPLETED BY 2332 HOURS. GSRS COMPLETED MAJORITY OF THE SERVICE RESTORATION BY 5/26/16 AT 1700 HOURS. THE REMAINING CUSTOMERS WERE RESTORED AT THE REQUEST OF THE CUSTOMER. THERE WERE NO INJURIES, FATALITIES, OR IGNITION ASSOCIATED WITH THIS INCIDENT. THIS WAS REPORTED TO THE CPUC AND DOT DUE TO AN UNINTENTIONAL RELEASE OF GAS THAT RESULTED IN A SIGNIFICANT CUSTOMER OUTAGE WITH AN ESTIMATED DAMAGE COST OF GREATER THAN $50,000.