PACIFIC GAS & ELECTRIC CO

Incident Narrative

ON NOVEMBER 14, 2016 AT 1049 HOURS, PG&E WAS NOTIFIED OF A THIRD PARTY DIG IN AT 1154 PARKAVENUE, SAN JOSE. A THIRD PARTY CONTRACTOR, SIGNAL ELECTRIC, STRUCK A 6-INCH STEEL MAIN WITH AN AUGER. THERE WAS A VALID USA TICKET (W630500538) AND PG&E FACILITIES WERE PROPERLY LOCATED AND MARKED. THE DIG-IN WAS A RESULT OF THE CONTRACTOR NOT EXPOSING THE LINE IN THE AREA OF WHERE THE BORE WOULD BE CONDUCTED. PG&E'S GAS SERVICE REPRESENTATIVE (GSR) ARRIVED ON SITE AT 1054 HOURS AND GAS WAS SHUT IN AT 1555 HOURS BY SQUEEZING THE 6-INCH STEEL MAIN AND CLOSING THE VALVE ON GRANT STREET, RESULTING IN THE LOSS OF GAS FOR 13 CUSTOMERS. THE REPAIR CREW COMPLETED REPAIRS BY REPLACING A SECTION OF MAIN AND SERVICES WERE READY TO BE RESTORED BY 11/16/16 AT 1730 HOURS. POLICE AND FIRE DEPARTMENTS WERE REPORTED ON SITE. THERE ARE NO KNOWN INJURIES, FATALITIES, AND NO IGNITION ASSOCIATED WITH THIS INCIDENT. THIS INCIDENT WAS INITIALLY ONLY REPORTED TO THE CPUC WHEN MEDIA WAS OBSERVED ONSITE AT APPROXIMATELY 1151 HOURS. AFTER FURTHER INVESTIGATION, PG&E DETERMINED THAT THE ESTIMATED REPAIR COSTS EXCEEDED THE $50,000 CRITERIA ON 12/12/16 AT 1120 HOURS. PG&E REPORTED THE INCIDENT TO THE DOT ON 12/12/16 AT 1126 HOURS.