PACIFIC GAS & ELECTRIC CO

Incident Narrative

ON JULY 3, 2017, AT 0842 HOURS, PG&E WAS NOTIFIED OF A DIG-IN NEAR 201 ESSEX ST, CONCORD. PG&E ELECTRIC CREW STRUCK A 2 IN. STEEL DISTRIBUTION MAIN WITH AN AUGER RESULTING IN AN UNINTENTIONAL RELEASE OF GAS. PG&E GAS SERVICE REPRESENTATIVE (GSR) ARRIVED ON SITE AT 0907 HOURS. THERE IS A VALID USA TICKET (X716700615) AND FACILITIES WERE PROPERLY LOCATED & MARKED. THE CAUSE OF THE DIG-IN WAS FAILURE TO EXPOSE THE MARKED LINE PRIOR TO USING POWER EQUIPMENT. THE FLOW OF GAS WAS STOPPED AT 1032 HOURS. 562 CUSTOMERS GAS SERVICES WERE IMPACTED. THE REPAIR CREW REPLACED 3 SECTIONS OF THE 2 IN MAIN (DAMAGE POINT AND SQUEEZE POINTS) BY 2100 HOURS. GSRS WERE DISPATCHED AND BEGAN RELIGHTING THE CUSTOMERS AT 2130 HOURS. ALL IMPACTED CUSTOMERS GAS SERVICE THAT WAS ACCESSIBLE AND REQUESTED WERE RESTORED. THERE WERE NO POLICE, FIRE DEPARTMENT, OR MEDIA REPORTED ONSITE. THERE WERE NO INJURIES, FATALITIES, OR IGNITION ASSOCIATED WITH THIS INCIDENT. THIS INCIDENT IS BEING REPORTED TO THE DOT (#1183022) AND CPUC DUE TO THE UNINTENTIONAL RELEASE OF GAS AND ESTIMATED COSTS GREATER THAN $50K (ASSOCIATED WITH CUSTOMER RELIGHTS). THE TOTAL CUSTOMER OUTAGE TOTAL WAS PROVIDED TO THE DOT (SAME REPORT NUMBER) ON 7/5/17.