"UGI UTILITIES, INC"

Incident Narrative

"ON 12/12/2022 AT 13:17, UGI RECEIVED AN EMERGENCY EXCAVATION TICKET (""TICKET"") (SERIAL # 20223461851) THROUGH THE PENNSYLVANIA ONE CALL SYSTEM, ISSUED BY AN EXCAVATOR, PRONTO PLUMBING, WITH A PROPOSED DIG DATE OF 08:00 ON 12/13/22 AT 3204 CREST ROAD, HARRISBURG (THE ""PROPERTY""). UGI RESPONDED THROUGH THE ONE CALL SYSTEM ON 12/12/22 AT 13:18 STATING: ""CONFLICT LINES NEARBY DIRECT CONTACT TO FOLLOW BY FACILITY OWNER"". THE UGI DISPATCHER MISTAKENLY ASSIGNED THE TICKET TO A CONTRACTOR THAT DOES NOT PERFORM EMERGENCY LOCATES. ON 12/13/2022 AT 09:06:20, THE FIRE DEPARTMENT WAS DISPATCHED TO THE PROPERTY DUE TO A LINE HIT. AT 09:07:09, EXCAVATOR PLACED A RE-NOTIFY TICKET THROUGH THE ONE CALL SYSTEM. AT 09:07:46, UGI DISPATCH RECEIVED A CALL FROM DAUPHIN COUNTY 911, REGARDING A HIT GAS LINE AT THE PROPERTY. UGI RESPONDED TO THE RE-NOTIFY TICKET AT 9:09 STATING: ""CONFLICT LINES NEARBY DIRECT CONTACT TO FOLLOW BY FACILITY OWNER"". UGI DISPATCHED THE CLOSEST AVAILABLE QUALIFIED FIRST RESPONDER BASED ON THE CALL RECEIVED BY DISPATCH, WHO ARRIVED AT 9:25. AT 9:30, AN EXPLOSION OCCURRED AT THE PROPERTY. THE LINE HIT RESULTED WHEN EXCAVATOR, WHO WAS WORKING FOR THE PROPERTY OWNER, BEGAN DIGGING WITH A BACKHOE NEAR THE FRONT WALL OF THE PROPERTY ON 12/13/22 TO REPAIR A BLOCKED SEWER SERVICE LINE. EXCAVATOR BEGAN DIGGING BEFORE UGI'S LOCATOR ARRIVED TO COMPLETE THE RE-NOTIFY TICKET AND BEFORE UGI WAS ABLE TO CONTACT EXCAVATOR TO DISCUSS THE FACILITY CONFLICTS. THE RESIDENTS AT THE PROPERTY WERE EVACUATED PRIOR TO THE EXPLOSION. THE EXPLOSION INJURED UGI'S FIRST RESPONDER AND A RESIDENT OF AN ADJACENT HOME. BOTH INDIVIDUALS WERE TREATED AT A HOSPITAL AND RELEASED THE SAME DAY. THE SITUATION WAS MADE SAFE BY CLOSING THE MAIN LINE VALVE AT THE END OF THE STREET, SHUTTING OFF GAS TO 14 CUSTOMERS. *ON AUGUST 14, 2025 UGI IS FILING THIS SUPPLEMENTAL AND FINAL REPORT TO CLOSE OUT THIS INCIDENT. AS SET FORTH IN THE TIMELINE OF EVENTS AS DESCRIBED ABOVE, THE EXCAVATOR