AMERIGAS PROPANE LP

Incident Narrative

FRIDAY OCTOBER 18TH AT APPROXIMATELY 6:00 P.M. WE WERE NOTIFIED OF A GAS LINE BREAK AT KAYENTA MOBILE HOME PARK. THE NAVAJO POLICE RESPONDED TO AN EMERGENCY CALL ABOUT VANDALS IN ONE OF THE PARKS ALLEY WAYS KICKING AT METERS, UPON ARRIVAL THEY FOUND THE BROKE METER RISER AT THE MOBILE HOME PARK AND EXPEDIENTLY USED THE EMERGENCY SHUTDOWN SYSTEM TO REMEDY THE SITUATION. THIS IMMEDIATELY CUT SERVICE TO 118 CUSTOMERS IN THE PARK. MYSELF (PHIL STAHL), KENNY WEICKUM AND DAN GOUGE RESPONDED TO THE CALL. WE ARRIVED ON SITE AT APPROXIMATELY 9:30 P.M. WE LOCATED THE DAMAGE AND FIXED THE SYSTEM AT APPROXIMATELY 1:30 A.M. I CALLED THE AMERIGAS EMERGENCY CALL CENTER AND INFORMED THEM THAT WE WOULD BE RESTARTING THE SYSTEM THE FOLLOWING MORNING AND TO TELL OUR CUSTOMERS THEY WOULD NEED TO BE HOME IN ORDER TO RESTORE SERVICE. WE THEN STARTED THE PROCEDURE OF SHUTTING EVERY VALVE OFF TO ALL CUSTOMERS BEFORE RESTARTING THE SYSTEM. WE STARTED THE SYSTEM BACK UP AT 9:30A.M. 10/19/2013. ONCE THE SYSTEM WAS UP TO FULL PRESSURE AND ALL SYSTEMS WERE NORMAL, WE BEGAN PUTTING CUSTOMERS BACK INTO SERVICE. THE COMPLETION OF RE-ESTABLISHING SERVICE TO ALL CUSTOMERS ON THE SYSTEM WAS COMPLETED ON 10/23/2013