FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Defect Description
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Consequence
If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Remedy
Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.
121,605 vehicles affected
Manufacturer: Volvo Car USA LLC
FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
Defect Description
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Consequence
If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Remedy
Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.
121,605 vehicles affected
Manufacturer: Volvo Car USA LLC
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improper
... ly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.Read moreConsequence
If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
Remedy
Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
17,548 vehicles affected
Manufacturer: Volvo Car USA LLC
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Defect Description
Volvo Car USA LLC (Volvo) is recalling certain 2019 Volvo XC40 vehicles. The brake pedals may not have been correctly riveted, allowing the pedal to move out of position, possibly reducing braking performance.
Consequence
Reduced braking performance can increase the risk of a crash.
Remedy
Volvo has notified owners advising them to stop driving their vehicle. Cars will be inspected on-site or towed to dealers and the brake pedals will be replaced as necessary, free of charge. Volvo began contacting their owners on August 23, 2018. Owners may contact Volvo customer service at 1-800-
... 458-1552. Volvo's number for this recall is R59899.Read more71 vehicles affected
Manufacturer: Volvo Car USA LLC
SEATS:MID/REAR ASSEMBLY
Defect Description
Volvo Cars USA LLC (Volvo) is recalling certain 2019 Volvo XC40 vehicles. The rear seats may not have rear seat back lock strikers, allowing the seat back to move forward during certain hard braking conditions or a crash.
Consequence
If the seat back moves forward during hard braking or in a crash, it can increase the risk of injury.
Remedy
Volvo will notify owners, and dealers will inspect the vehicles and install the seat back lock strikers if they are missing, free of charge. The recall began October 12, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R89898.
27 vehicles affected
Manufacturer: Volvo Car USA LLC
Complaint Statistics
42 total complaints
8 crashes 6 injuries
Top Reported Components
| Component | Complaints |
|---|
| UNKNOWN OR OTHER | 7 |
| ENGINE | 5 |
| SERVICE BRAKES | 5 |
| AIR BAGS | 3 |
| SEAT BELTS | 3 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 2 |
| VEHICLE SPEED CONTROL | 2 |
| ELECTRICAL SYSTEM | 2 |
| STRUCTURE:BODY | 2 |
| POWER TRAIN | 2 |
Incident date: Feb 24, 2026
The contact owns a 2019 Volvo XC40. The contact stated while at a stop sign or a stop light, the engine revved loudly, and the vehicle suddenly lunged forward out of control. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of
... the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 7,600.Read more
Incident date: Feb 24, 2026
The contact owns a 2019 Volvo XC40. The contact stated while at a stop sign or a stop light, the engine revved loudly, and the vehicle suddenly lunged forward out of control. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of
... the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 7,600.Read more
Incident date: May 18, 2025
The component that failed was the Brake pedal, it was unresponsive while driving on the freeway, it was hard to push and the vehicle would not come to a complete stop. My safety along with my daughter was put at risk due to nearly colliding into several vehicles due to not being able to stop vehicle
... . I had to tow the vehicle to the nearest shop where it is currently. During the incident the brake light came on. The shop where the vehicle is currently is stating that it appears to have a faulty Brake Vacuum Pump.Read more
Incident date: Mar 25, 2025
Under Engine Cover came loose and fall during highway driving. It tuned out that 5 bolts that suppose to secure that cover were missing (per repair shop) . Fallen cover broke on few pieces and those pieces could impact breaking and vehicle instability causing incident with injuries and fatalities.
Incident date: Mar 25, 2025
Under Engine Cover came loose and fall during highway driving. It tuned out that 5 bolts that suppose to secure that cover were missing (per repair shop) . Fallen cover broke on few pieces and those pieces could impact breaking and vehicle instability causing incident with injuries and fatalities.
Incident date: Oct 31, 2024
The contact owns a 2019 Volvo XC40. The contact stated that the gear shifter knob had detached. The contact stated that the knob was not welded to the lever. The contact became aware that crazy glue had been used to secure the shifter knob. The contact stated that the vehicle failed to shift into ge
... ar; and while parking the vehicle, the gear shifter detached. The contact used the button to start the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and confirmed that the gear shifter knob was glued on. The knob was reglued; however, after going through a car wash, the knob detached again. The vehicle was repaired, but the failure recurred. The dealer informed the contact that the vehicle would be held for 24 hours to see if the glue would hold the part in place. The dealer informed the contact that the gear shifter might have to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 42,000.Read more
Incident date: Aug 9, 2024
Diagnostic code failure P0422 Evap system failure had emission testing done recently about two weeks ago . Car was service by Volvo in March 2024 and nonissues . Low mileage on car under 20k This should be recalled as many on online forums are having the same issue . Faulty manufacturing and Volvo
... should issue recall .Read more
Incident date: Aug 9, 2024
Diagnostic code failure P0422 Evap system failure had emission testing done recently about two weeks ago . Car was service by Volvo in March 2024 and nonissues . Low mileage on car under 20k This should be recalled as many on online forums are having the same issue . Faulty manufacturing and Volvo
... should issue recall .Read more
Incident date: Jun 25, 2024
Both front coil springs broke with under 30,000 miles on vehicle. No warning, just a thump thump.. broken springs could have punctured the front tires. Repair costly!
Incident date: Nov 14, 2023
Air bag not functioning related to seatbelt failure. Will not tighten on sudden stops.
Incident date: Nov 14, 2023
Air bag not functioning related to seatbelt failure. Will not tighten on sudden stops.
Incident date: Mar 21, 2024
I stopped at a gas station and the fuel door would not open. I tried multiple times locking and unlocking the vehicle with the key fob. As I was driving home, I stopped at three other gas stations. All three times, I still could not open the fuel door. This happened when I initially purchased the ca
... r in 2019. I reported it to the Volvo dealer while standing at the gas station. I played with the key fob for about 20 minutes until it finally opened. I remember looking up this issue on the [XXX] and it had been reported numerous times. I stopped in at the Volvo dealership near me. When I told them what was happening, they asked if it was a 2024 XC40. So, the problem exists even in the current year's models. The dealership played around with the key fob, then pried the door open, I assume with a screwdriver, and charged me $50. I could have done that when I got home....for free. There is no option to open the fuel door manually, and there is no option to turn off the fuel door lock - which creates a safety issue! This car runs on gasoline. If I can't fuel my car, I am stuck. There should be an option not to lock the fuel door. I am not worried about anyone siphoning gas. I am worried about traveling on a highway or rural area and not being able to open the fuel door. I guess I'll keep a screwdriver in my car. My 2019 XC40 was the first year the car was introduced. The fact that 2024 models still have the same problem means Volvo knows the problem exists. Their mechanics know as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jan 4, 2024
My 2019 volvos' xc40 center console has been glitching and blacking out while driving. I rely on this system to navigate and when it blacks out, it does not resume operation till I restart my car. I mentioned this while getting my car serviced and was told I needed to pay a $250 fee to get my system
... updated and I couldn't complete the update on my own. The update can only be completed by an authorized dealer and there is a charge associated with it. This practice is negligent and unacceptable as the lack of updates results in safety concerns and is not just perk. I contacted customer service and they apologized for the inconvenience. This is not an inconvenience, it is negligent and a safety issue.Read more
Incident date: Nov 7, 2023
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deplo
... y. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.Read more
Crash
1 injured
Incident date: Nov 7, 2023
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deplo
... y. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.Read more
Crash
1 injured
Incident date: Nov 7, 2023
While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deplo
... y. If I had not braced myself against the steering wheel my chest would have sustained a major injury. I am being treated for pain in my neck, arm and leg as a result of the crash. The sudden unintended acceleration has occurred in prior years of this model and after my model year as well and have been reported to NHTSA. Both my insurance and the manufacturer inspected the car. There were no warning messages or symptoms of a problem before this incident.Read more
Crash
1 injured
Incident date: Mar 13, 2023
I was involved in an accident with my 2019 Volvo xc40. I believe the cause of the accident was due to the emergency braking system that activated when I hit water that accumulated on the road I was traveling. I was accelerating and the braking caused the vehicle to swerve uncontrollably resulting
... in some minor body damage to the passenger side as contact was made with some roadside objects. Unfortunately the incident caused over $10,000.00 in front end damages, which is covered by my insurance. This emergency braking i. e. forward collision avoidance automatic emergency braking, has the possibility of causing a more severe accident. I believe a software update was instituted, but the Volvo dealership never mentioned this update when I had my car serviced the past 3 years.Read more
Incident date: Mar 23, 2023
Front seat belts came on suddenly while stopped at light. Bruised front passengers neck. No car in front or near in rear.
Incident date: Oct 23, 2022
The first incident happened back in Oct 2022. I took the car to local Volvo dealer, Rusnak Pasadena, and they said I needed the secondary battery replaced. They replaced it and the car worked for a few weeks until the alarm regarding the power steering failure came on again while my wife was turn
... ing left. I brought the car home carefully since it was a short distance from home. My wife was very scared because she almost had an accident and she doesn’t want to drive it any more….We didn’t drive the car for more than a month. On Jan 5, 2023, I took the car to the Rusnak dealer in Pasadena Ca. and they diagnosed it as: “Internal failure in power steering rack” needed replacement (see attached). They quoted me more than $3,350 to be fixed and they were not sure if warranty of 4 years would cover it. We then took it to JK Volvo Specialists, who I have known for years . They made a special order via Rusnak Volvo for the steering gear unit and it took two weeks to get it …See attached invoice that details the repairs needed to be replaced and total cost of $2500. This caused us to have to rent a car for a week, while we waited for the part to arrive. An additional $235. We believe that the failure of this electrical power steering, was not due to our neglect or error, and according to NHTSA report which states : “Electrical system malfunctions run deep enough to put people in danger, and in fact Campaign number 18V00000 states that some models, such as xc40, have faulty Vehicle Connectivity Module software..."Read more
Incident date: Jul 10, 2022
The contact owns a 2019 Volvo XC40. The contact stated while driving at various speeds, while his wife was seated in the passenger’s side front seat using an orthopedic back support, the air bag warning light illuminated. The contact stated that while not using the back support, the air bag sensor
... worked as designed. The contact stated that his wife used the back support due to physical issues and had used the lumbar support cushion to ease pain. The contact drove the vehicle to a dealer who advised that the only way to stop the sensor from being deactivated by the lumbar cushion was deactivating the sensor which was illegal. The manufacturer had been informed of the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.Read more
Incident date: Dec 19, 2022
Earlier today I submitted a complaint, NHTSA Tracking Number 11498747. Would it be possible to send this back to me as I would prefer to modify it? Please do not post it now. Thanks, Craig Wenger
[email protected] 910-471-7653
Incident date: Dec 22, 2022
The vehicle has approximately 16,000 miles on it. It began to shudder in the front end when the brakes were applied at any speed. I contacted the dealer, Parkway Volvo of Wilmington, NC concerning the problem and was told that the vehicle had just gone out of warranty. On December 16, 2022, I took t
... he vehicle to Derhams Alignment and Auto Repair, Wilmington NC to have the problem diagnosed. They found that the discs of the disc brakes on all four wheels were warped. They recommended replacement of these to repair the problem. Following this I took the car to Parkway Volvo on December 19, 2022, for a second opinion. Parkway came back with the same diagnosis and recommended that the discs be turned to straighten out the surface. I had this done at a cost of $420, and it repaired the problem. There is no reason that a vehicle with 16,000 miles should have warped discs unless it is abused, which this one has not been. I believe that the brake discs are made from inferior steel. I have been driving Volvos for over 20 years and the discs last well over 100,000 miles without an issue. I believe that Volvo is no longer using Swedish steel and instead importing the discs. The Volvo dealer made a number of excuses for the reason for the warping, one being that we have not used the car enough and/or that the electronic emergency brake warps the back discs if the car is parked to long. The car is garaged and parked on a level surface, without the emergency brake on. Also, this does not explain the front disc warping. I do not think that any of their excuses are reasonable, and I believe that Volvo should replace the discs with properly manufactured and safe ones without a charge. I am unable to find the receipt from Derhams Alignment at the moment, but would be glad to get a duplicate and submit it if you need it. Sincerely, Craig A. WengerRead more
Incident date: Jan 20, 2022
Driver was stuck on ice pulling into a driveway, car got traction and driver thought they were on the brake but was on the gas. The vehicle ran into the garage going 9.9 mph (we have the EDR) and the steering wheel airbag and knee airbags deployed. The knee airbag caused a significant compound fra
... cture of the lower tibia and fibula. Accident happened on 1/20 and orthopedics tried to repair using bone grafts, rods and screws. She has been non weight bearing since then and now on 7/27 it has been recommended to amputate the lower leg.Read more
Crash
1 injured
Incident date: Oct 3, 2019
I WAS BACKING OUT OF MY DRIVEWAY AND MY BACKUP ALARM FAILED TO SOUND AS WELL AS MY BACKUP BREAKING SYSTEM. THE RESULT WAS ME BACKING UP INTO A PARKED VEHICLE. THE FAILURE OF THE SYSTEM WAS REPORTED TO THE VOLVO DEALERSHIP AND THEY DENIED THAT THE SYSTEM WAS NOT WORKING PROPERLY. SEVERAL MONTHS LATER
... WE RECEIVED A LETTER IN THE MAIL STATING THAT THERE WAS A RECALL FOR MY VEHICLE AND THAT THE BACK UP SYSTEM WAS NOT ALARMING OR BREAKING CORRECTLY AND FAILED TO ALARM OR BREAK INTERMITTENTLY. VOLVO DENIED THAT THE PROBLEMS WERE RELATED, HOWEVER THE RECALL CLEARLY STATED EXACTLY THE PROBLEM I HAD REPORTED EARLIER.Read more
Crash
Incident date: Jun 13, 2020
VOLVO'S PILOT ASSIST SYSTEM DISENGAGES WITHOUT ANY WARNING OR ALARM. THIS HAPPENS WHENEVER LANE MARKINGS ARE NOT VISIBLE OR IF THE CAMERA SYSTEM IS BLOCKED BY SUNSHINE. HOWEVER, IN ANY SCENARIO, THE PILOT ASSIST SYSTEM MUST ALERT DRIVER IF IT'S DISENGAGING. THE SYSTEM DISENGAGED MULTIPLE TIMES WITHO
... UT WARNING WHEN I WAS DRIVING ON HIGHWAY WITH PILOT ASSIST ON AND TILL NOW VOLVO HASN'T TAKEN ANY ACTION TO FIX THIS PROBLEM. *TRRead more
Incident date: Oct 27, 2019
VEHICLE SHUT DOWN AND SHOWED 'SAFETY MODE SEE OWNERS MANUAL' AFTER SUSTAINING MINOR FRONT END DAMAGE IN A COLLISION WITH A DEER. UNABLE TO MOVE VEHICLE TO A SAFE STOPPING LOCATION ON A RURAL INTERSTATE FOR APPROXIMATELY 2 MINUTES UNTIL 'SAFETY MODE' EVENTUALLY RESET AND ALLOWED LIMP-HOME POWER. TH
... IS FEATURE IS QUITE UNSAFE AND PLACED MY FAMILY AND I AT SIGNIFICANT RISK.Read more
Crash
Incident date: Oct 27, 2019
VEHICLE SHUT DOWN AND SHOWED 'SAFETY MODE SEE OWNERS MANUAL' AFTER SUSTAINING MINOR FRONT END DAMAGE IN A COLLISION WITH A DEER. UNABLE TO MOVE VEHICLE TO A SAFE STOPPING LOCATION ON A RURAL INTERSTATE FOR APPROXIMATELY 2 MINUTES UNTIL 'SAFETY MODE' EVENTUALLY RESET AND ALLOWED LIMP-HOME POWER. TH
... IS FEATURE IS QUITE UNSAFE AND PLACED MY FAMILY AND I AT SIGNIFICANT RISK.Read more
Crash
Incident date: Oct 27, 2019
VEHICLE SHUT DOWN AND SHOWED 'SAFETY MODE SEE OWNERS MANUAL' AFTER SUSTAINING MINOR FRONT END DAMAGE IN A COLLISION WITH A DEER. UNABLE TO MOVE VEHICLE TO A SAFE STOPPING LOCATION ON A RURAL INTERSTATE FOR APPROXIMATELY 2 MINUTES UNTIL 'SAFETY MODE' EVENTUALLY RESET AND ALLOWED LIMP-HOME POWER. TH
... IS FEATURE IS QUITE UNSAFE AND PLACED MY FAMILY AND I AT SIGNIFICANT RISK.Read more
Crash
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2019 VOLVO XC40. THE CONTACT STATED THAT THE FORWARD COLLISION AVOIDANCE FEATURE FAILED TO OPERATE PROPERLY. WHILE SLOWING THE VEHICLE DOWN TO 20 MPH, THE VEHICLE WOULD BEGIN ACCELERATING INDEPENDENTLY. ALL THE WARNING INDICATORS STARTED TO ILLUMINATE, A BEEPING NOISE OCCURRED
... , AND THE STEERING WHEEL WOULD REDIRECT INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT TOOK THE VEHICLE TO KLINE NISSAN (3090 HWY 61 N, MAPLEWOOD, MN 55109, (877) 284-5230) TO BE DIAGNOSED, BUT NO FAILURE CODES WERE FOUND. THE TECHNICIAN INFORMED THE CONTACT THAT THERE MUST BE A GLITCH AND THE SERVICE MANAGER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE TECHNICIAN UPDATED THE SOFTWARE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.Read more
Incident date: Aug 21, 2019
MY CAR HAS LESS THAN THREE THOUSAND MILES ON IT AND WAS PURCHASED IN LATE MAY 2019. I WAS AT A STOP LIGHT WHEN SUDDENLY, I HEARD A LOUD BUZZ AND THE CAR STOPPED AND STARTED COMPLETELY ON ITS OWN. IT HAPPENED AGAIN AT THE NEXT TRAFFIC LIGHT, ONLY THIS TIME, IT KEPT SHUTTING OFF AND RESTARTING. THE DE
... ALER'S SERVICE DEPARTMENT DOESN'T SEEM TO BELIEVE ME, AND THE MANUFACTURER HAS DENIED MY REQUEST FOR REPURCHASE, DESPITE THE SERIOUS SAFETY RISK THIS PRESENTS.Read more
Incident date: Aug 21, 2019
MY CAR HAS LESS THAN THREE THOUSAND MILES ON IT AND WAS PURCHASED IN LATE MAY 2019. I WAS AT A STOP LIGHT WHEN SUDDENLY, I HEARD A LOUD BUZZ AND THE CAR STOPPED AND STARTED COMPLETELY ON ITS OWN. IT HAPPENED AGAIN AT THE NEXT TRAFFIC LIGHT, ONLY THIS TIME, IT KEPT SHUTTING OFF AND RESTARTING. THE DE
... ALER'S SERVICE DEPARTMENT DOESN'T SEEM TO BELIEVE ME, AND THE MANUFACTURER HAS DENIED MY REQUEST FOR REPURCHASE, DESPITE THE SERIOUS SAFETY RISK THIS PRESENTS.Read more
Incident date: Jul 30, 2019
CHECK ENGINE EMISSIONS LIGHT KEEPS COMING ON; HAVE HAD 3 SERVICE VISITS TO DEALER (RESULTING IN SAME PART BEING REPLACED TWICE, ONE OR MORE SOFTWARE UPDATES, ONE COMPLETE SOFTWARE RELOAD) AND NOW AM GETTING LIGHT ON AGAIN WHICH WILL REQUIRE YET A FOURTH SERVICE VISIT. (NB VISIT 1 WAS IN SUMMER '18 W
... HEN CAR WAS NEW; VISITS 2-4 ARE ALL IN SUMMER 2019, COMMENCING ALMOST EXACTLY ONE YEAR LATER IN SUMMER WEATHER CONDITIONS (HOT HUMID RAINY)Read more
Incident date: Apr 22, 2019
THE VOLVO INTELLISAFE SYSTEM AUTOMATICALLY APPLIED THE BRAKES WHEN THERE WAS NOTHING IN FRONT OF THE VEHICLE TO BRAKE FOR. IT HAS DONE THIS 8 TIMES, 3 TIMES AFTER I HAD THE CAR IN TO REPAIR THIS PROBLEM. IT ALSO THOUGHT THERE WAS A REAR COLLISION EMINENT AND TIGHTENED THE SEAT BELT SO MUCH IT INJU
... RED MY CHEST AND SIDE. I WAS IN A LEFT TURN LANE AND A CAR PASSED QUITE SAFELY TO THE RIGHT OF ME. THIS INTELLISAFE SYSTEM SEEMS TO BE NOT FUNCTIONING PROPERLY. THE DEALER DOES NOT BELIEVE ME AND HAS NOT FIXED IT. 1ST TIME AUTO BRAKING - SEPT 14 2018 WHILE DRIVING ABOUT 45 MPH ON EL CAMINO BLVD, IT BRAKED HARD FOR NO REASON, NO TRAFFIC IN FRONT OF ME. 2ND TIME AUTO BRAKING - OCTOBER 3, 2018 ON LA JOLLA SHORES ROAD GOING ABOUT 35 AND NO TRAFFIC IN FRONT, IT HIT BRAKES HARD. 3RD TIME NOV. 6 2018 ON EL CAMINO REAL GOING ABOUT 45 MPH, NO CAR IN FRONT AND IT HIT BRAKES HARD. 4TH TIME,JAN. 19, 2019 I WAS APPROACHING STOPLIGHT. WHILE SLOWING IT SUDDENLY HIT BRAKES HARD FOR NO REASON. 5TH TIME, MARCH 4, 2019, IT HAPPENED TWICE WHILE DRIVING ON LA JOLLA SHORES RD. GOING ABOUT 35 MPH IT HIT BRAKES HARD ALMOST CAUSING THE CAR BEHIND ME TO COLLIDE WITH ME. HAD CAR SERVICED MARCH 14, 2019 AND THEY UPLOADED NEW SOFTWARE TO FIX PROBLEM. 7TH TIME MARCH 16 GOING 50 MPH DID AUTO BRAKING HARD AND NO TRAFFIC WHILE ON COAST HWY. 8 TIME ON APRIL 22 DID IT TWO TIMES IN OCEANSIDE GOING 45 MPH ON COAST HWY. LASTLY, ON APRIL 23 IT HAD REAR COLLISION ALARM AND TIGHTENED SEAT BELT SO HARD IT INJURED BY CHEST AND SIDE (STILL HURTS TWO DAYS LATER). I WAS IN LEFT TURN LANE AND CAR PASSED SAFELY ON RIGHT. DEALER SERVICE PERSON SEEMED NOT TO BELIEVE ME AND SAID TO WAIT FOR REGULAR SERVICE.Read more
1 injured
Incident date: Apr 22, 2019
THE VOLVO INTELLISAFE SYSTEM AUTOMATICALLY APPLIED THE BRAKES WHEN THERE WAS NOTHING IN FRONT OF THE VEHICLE TO BRAKE FOR. IT HAS DONE THIS 8 TIMES, 3 TIMES AFTER I HAD THE CAR IN TO REPAIR THIS PROBLEM. IT ALSO THOUGHT THERE WAS A REAR COLLISION EMINENT AND TIGHTENED THE SEAT BELT SO MUCH IT INJU
... RED MY CHEST AND SIDE. I WAS IN A LEFT TURN LANE AND A CAR PASSED QUITE SAFELY TO THE RIGHT OF ME. THIS INTELLISAFE SYSTEM SEEMS TO BE NOT FUNCTIONING PROPERLY. THE DEALER DOES NOT BELIEVE ME AND HAS NOT FIXED IT. 1ST TIME AUTO BRAKING - SEPT 14 2018 WHILE DRIVING ABOUT 45 MPH ON EL CAMINO BLVD, IT BRAKED HARD FOR NO REASON, NO TRAFFIC IN FRONT OF ME. 2ND TIME AUTO BRAKING - OCTOBER 3, 2018 ON LA JOLLA SHORES ROAD GOING ABOUT 35 AND NO TRAFFIC IN FRONT, IT HIT BRAKES HARD. 3RD TIME NOV. 6 2018 ON EL CAMINO REAL GOING ABOUT 45 MPH, NO CAR IN FRONT AND IT HIT BRAKES HARD. 4TH TIME,JAN. 19, 2019 I WAS APPROACHING STOPLIGHT. WHILE SLOWING IT SUDDENLY HIT BRAKES HARD FOR NO REASON. 5TH TIME, MARCH 4, 2019, IT HAPPENED TWICE WHILE DRIVING ON LA JOLLA SHORES RD. GOING ABOUT 35 MPH IT HIT BRAKES HARD ALMOST CAUSING THE CAR BEHIND ME TO COLLIDE WITH ME. HAD CAR SERVICED MARCH 14, 2019 AND THEY UPLOADED NEW SOFTWARE TO FIX PROBLEM. 7TH TIME MARCH 16 GOING 50 MPH DID AUTO BRAKING HARD AND NO TRAFFIC WHILE ON COAST HWY. 8 TIME ON APRIL 22 DID IT TWO TIMES IN OCEANSIDE GOING 45 MPH ON COAST HWY. LASTLY, ON APRIL 23 IT HAD REAR COLLISION ALARM AND TIGHTENED SEAT BELT SO HARD IT INJURED BY CHEST AND SIDE (STILL HURTS TWO DAYS LATER). I WAS IN LEFT TURN LANE AND CAR PASSED SAFELY ON RIGHT. DEALER SERVICE PERSON SEEMED NOT TO BELIEVE ME AND SAID TO WAIT FOR REGULAR SERVICE.Read more
1 injured
Incident date: Mar 27, 2019
I HAVE A NEW VOLVO XC40 WITH THE SEMI-AUTONOMOUS DRIVER ASSIST PACKAGE THAT CAN STEER AND CONTROL THE CAR. THE SYSTEM CAN SHUT OFF WHILE DRIVING ON THE HIGHWAY (ACTIVE MODE) FOR 2 REASON: 1. DRIVER TAKES HANDS OFF THE STEERING WHEEL FOR MORE THAN 15-20 SECONDS 2. SYSTEM CAMERAS CAN NOT ADEQUAT
... ELY CAPTURE THE ROAD LANE BECAUSE THE LINES DISAPPEAR OR BECOME FAINT. IN SITUATION 1, AFTER 15 SECONDS OF NO HANDS ON THE WHEEL, THERE IS A DASHBOARD WARNING, FOLLOWED BY A VIBRATION OF THE STEERING WHEEL AND FINALLY AS THE SYSTEM DE-ACTIVATES IT GIVES AN AUDIBLE LOUD WARNING TONE- VERY ADEQUATE PRECAUTIONS. IN SITUATION #2, WHERE THE SYSTEM DE-ACTIVATES BECAUSE OF A FAILURE TO FIND THE LANE MARKERS, THERE IS NO WARNING, TONE OR VIBRATION AS IT SHUTS OFF. THE ONLY INDICATION THAT SEMI-AUTONOMOUS DRIVING HAS ENDED IS A DASH LIGHT TURNING GREY FROM GREEN. IT IS EXTREMELY DANGEROUS TO HAVE THE SYSTEM DE-ACTIVATE WITH NO WARNING OR TONE. EVEN DRIVING WITH HANDS PASSIVELY ON THE WHEEL WHILE THE CAR IS DRIVING, IT IS VERY EASY TO VEER OFF THE ROAD WITHOUT KNOWING THE SYSTEM HAS SHUT ITSELF OFF. I AM BAFFLED IF THERE HAS NOT BEEN A SERIOUS ACCIDENT BECAUSE OF THIS LACK OF WARNING. ALL VOLVO NEEDS TO DO IS ACTIVATE THE WARNING TONE WHENEVER THEY SYSTEM GOES FROM ON TO OFF, REGARDLESS OF THE REASON. I REGISTERED A COMPLAINT IN THE PAST WITH VOLVO, AND WAS TOLD IT IS THE DRIVERS RESPONSIBILITY TO ALWAYS HAVE THEIR HANDS ON THE WHEEL. HAVING YOUR HANDS ON THE WHEEL AS IT SUDDENLY VEERS OFF THE ROAD IS NOT A SAFE SITUATION! IF GOING AROUND A CURVE, IT TAKES LESS THAN 1 SECOND TO BE OFF THE ROAD AND INTO A TREE, GUARDRAIL OR DITCH. IN THE LATEST SOFTWARE UPDATE, MY DEALER THOUGHT THIS PROBLEM WAS ADDRESSED. HOWEVER, IT HAS NOT BEEN FIXED.Read more
Incident date: Feb 2, 2019
PILOT ASSIST FUNCTION DISENGAGES SUDDENLY WITHOUT WARNING. THIS IS DIFFERENT FROM THE EXPECTED OPERATION WHERE THE SYSTEM'S STEERING ASSISTANCE WILL GO INTO STANDBY UPON LOSING LANE MARKING INPUTS. WHILE THE SYSTEM DOES OCCASIONALLY ENTER NORMAL 'STANDBY' INDICATED BY THE GREEN STEERING WHEEL ICON T
... URNING GREY, IT ALSO OCCASIONALLY TURNS OFF ENTIRELY WITHOUT WARNING (INCLUDING AUTO THROTTLE CONTROL), WHICH IS INDICATED ONLY BY AN UNEXPECTED DECELERATION AND BY THE STEERING WHEEL ICON AND FOLLOWING DISTANCE INDICATORS BOTH SUDDENLY DISAPPEARING FROM THE INDICATOR PANEL. IMMEDIATELY ATTEMPTING TO REACTIVATE PILOT ASSIST WILL USUALLY RESULT IN AN 'UNAVAILABLE' INDICATION; HOWEVER, WAITING ABOUT 10 SECONDS WILL USUALLY RESULT IN BEING ABLE TO REACTIVATE FULL PILOT ASSIST FUNCTION. THIS HAPPENS BOTH CITY AND HIGHWAY DRIVING.Read more
Incident date: Feb 2, 2019
PILOT ASSIST FUNCTION DISENGAGES SUDDENLY WITHOUT WARNING. THIS IS DIFFERENT FROM THE EXPECTED OPERATION WHERE THE SYSTEM'S STEERING ASSISTANCE WILL GO INTO STANDBY UPON LOSING LANE MARKING INPUTS. WHILE THE SYSTEM DOES OCCASIONALLY ENTER NORMAL 'STANDBY' INDICATED BY THE GREEN STEERING WHEEL ICON T
... URNING GREY, IT ALSO OCCASIONALLY TURNS OFF ENTIRELY WITHOUT WARNING (INCLUDING AUTO THROTTLE CONTROL), WHICH IS INDICATED ONLY BY AN UNEXPECTED DECELERATION AND BY THE STEERING WHEEL ICON AND FOLLOWING DISTANCE INDICATORS BOTH SUDDENLY DISAPPEARING FROM THE INDICATOR PANEL. IMMEDIATELY ATTEMPTING TO REACTIVATE PILOT ASSIST WILL USUALLY RESULT IN AN 'UNAVAILABLE' INDICATION; HOWEVER, WAITING ABOUT 10 SECONDS WILL USUALLY RESULT IN BEING ABLE TO REACTIVATE FULL PILOT ASSIST FUNCTION. THIS HAPPENS BOTH CITY AND HIGHWAY DRIVING.Read more
Incident date: Jan 2, 2019
TL* THE CONTACT OWNS A 2019 VOLVO XC40. WHILE DRIVING VARIOUS SPEEDS WITH THE PILOT ASSIST FEATURE ACTIVATED, THE VEHICLE DRIFTED INTO THE OPPOSITE LANE AND WOULD ERRONEOUSLY CHANGE LANES. THE VEHICLE WAS TAKEN TO VOLVO OF TAMPA (6008 NORTH DALE MABRAY HWY, TAMPA, FL) TO BE DIAGNOSED, BUT THE CAUSE
... OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WAS AWARE OF THE FAILURE, BUT NO REMEDY WAS AVAILABLE. THE FAILURE MILEAGE WAS 1,450.Read more
Incident date: May 15, 2018
AFTER LESS THAN 2 MONTHS AIR BAG SYSTEM FAILED AT ONLY 2400 MILE MARK. SUGGEST ENTIRE BRAND BE RECALLED SINCE IT IS A NEW MODEL IT WAS NOT TESTED PROPERLY. I AM IN DANGER AND AFRAID TO DRIVE THE CAR
Incident date: May 15, 2018
AFTER LESS THAN 2 MONTHS AIR BAG SYSTEM FAILED AT ONLY 2400 MILE MARK. SUGGEST ENTIRE BRAND BE RECALLED SINCE IT IS A NEW MODEL IT WAS NOT TESTED PROPERLY. I AM IN DANGER AND AFRAID TO DRIVE THE CAR
Incident date: May 15, 2018
AFTER LESS THAN 2 MONTHS AIR BAG SYSTEM FAILED AT ONLY 2400 MILE MARK. SUGGEST ENTIRE BRAND BE RECALLED SINCE IT IS A NEW MODEL IT WAS NOT TESTED PROPERLY. I AM IN DANGER AND AFRAID TO DRIVE THE CAR
Incident date: Apr 6, 2018
I WAS AT THE DENVER CAR SHOW AND LOOKED AT THIS MODEL. WITH THE REAR HATCH UP THE REAR SEATS CAN BE FOLDED DOWN VIA A BUTTON/LATCH WHEN REACHING IN TO THE BACK. THE REP DEMONSTRATED THIS MANEVER AND THE SEATS RELEASED SO FORCEFULLY WITH A SLAM THAT IT COULD (AND EVENTUALLY WILL) INJURE OR KILL A CH
... ILD OR PET SEVERELY. I WAS SHOCKED AT THE SNAP-LIKE, FORCE AND LOUD BANG ONTO THE SEAT ONCE RELEASED. WHEN STANDING ON THE GROUND AND REACHING IN THE BACK OF THE VEHICLE ONE ALSO CAN NOT SEE WHAT IS IN THE BACK SEAT BEFORE PUSHING THE BUTTON MAKING MATTERS WORSE.Read more