2002 VOLVO S60

9 recalls — 50 complaints

21V766000 Sep 30, 2021
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volvo Car USA, LLC (Volvo Car) is recalling certain 2001-2006 S80 and 2001-2009 S60 vehicles. The driver's air bag inflator may explode during deployment, due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy: Dealers will replace the driver's air bag, free of charge. Owner notification letters were mailed November 29, 2021. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo's number for this recall is R10125.
259,383 vehicles affected
20V681000 Nov 4, 2020
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volvo Car USA LLC (Volvo Car) is recalling certain 2001-2003 S80 and S60 vehicles sold or ever registered in Alabama, Arkansas, Florida, Georgia, Hawaii, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. The driver side frontal air bag inflator may rupture, sending metal fragments into the passage compartment, when the driver side air bag is deployed.
Remedy: Volvo Car will notify owners, and dealers will replace the driver side air bag module, free of charge. The recall began April 20, 2021. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10058.
54,124 vehicles affected
10V566000 Nov 8, 2010
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
VOLVO IS RECALLING CERTAIN VEHICLES EQUIPPED WITH GARMIN 760 PORTABLE GLOBAL POSITIONING SYSTEM (GPS) UNITS BECAUSE THE BATTERIES ON THOSE UNITS MAY OVERHEAT.
Remedy: VOLVO ADVISES OWNERS TO PLEASE STOP USING THE GARMIN PORTABLE GPS DEVICE IMMEDIATELY, AND VISIT THE GARMIN WEBSITE TO DETERMINE IF THEIR UNIT IS AFFECTED. THE UNIT'S BATTERY WILL BE REPLACED WITH A NEW BATTERY AND A SPACER WILL BE INSERTED ON TOP OF THE BATTERY NEXT TO THE PCB. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 18, 2010. OWNERS MAY CONTACT GARMIN AT 866-957-1981 OR VISIT GARMIN'S WEBSITE AT WWW.GARMIN.COM/NUVIBATTERYPCBRECALL.
416 vehicles affected
09V483000 Dec 18, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VOLVO IS RECALLING CERTAIN MODEL YEAR 2001-2005 S80, MODEL YEAR 2001-2004 V70, S60, XC70 AND MODEL YEAR 2003-2005 XC90 VEHICLES SOLD IN OR REGISTERED IN THE STATES OF ALABAMA, ARIZONA, ARKANSAS, CALIFORNIA, FLORIDA, GEORGIA, HAWAII, KENTUCKY, LOUISIANA, MISSISSIPPI, NEVADA, NEW MEXICO, NORTH CAROLINA, OKLAHOMA, SOUTH CAROLINA, TENNESSEE, TEXAS, UTAH, VIRGINIA AND THE U.S. TERRITORIES. WHEN EXPOSED TO CERTAIN ENVIRONMENTAL CONDITIONS (HOT CLIMATE AND TEMPERATURE CYCLING) OVER TIME AND IN COMBINATION WITH VARYING FUEL QUALITY, THE FUEL PUMP CAN DEVELOP CRACKS IN THE FUEL PUMP FLANGE.
Remedy: DEALERS WILL INSPECT THE FUEL PUMP INSTALLED IN THE VEHICLE, AND IF NECESSARY REPLACE THE FUEL PUMP WITH A PART OF A MODIFIED DESIGN. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 15, 2010. OWNERS MAY CONTACT VOLVO AT 1-800-458-1552.
158,733 vehicles affected
07V152000 Apr 5, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON CERTAIN VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF ARIZONA AND NEVADA, DUE TO THE COMBINATION OF FUEL QUALITY AND CLIMATE CONDITIONS, THE FUEL PUMP MAY, IN CERTAIN CASES, EXPERIENCE A REDUCED FUNCTIONALITY. THE MOST COMMON SYMPTOMS WOULD BE FUEL ODOR.
Remedy: DEALERS WILL REPLACE THE FUEL PUMP FREE OF CHARGE. THE RECALL BEGAN ON JULY 10, 2007. OWNERS MAY CONTACT VOLVO AT 1-800-458-1552.
2,310 vehicles affected
07E023000 Mar 29, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
Remedy: CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
13,128 vehicles affected
06V441000 Nov 15, 2006
VEHICLE SPEED CONTROL
ON CERTAIN PASSENGER VEHICLES, A COMBINATION OF THROTTLE POSITIONING SENSOR IRREGULARITIES, A DIRTY THROTTLE HOUSING, AND/OR INEFFICIENT SOFTWARE CALIBRATION MAY CAUSE A WARNING LAMP TO LIGHT AND THE SUBSEQUENT ONSET OF LIMP HOME MODES.
Remedy: DEALERS WILL INSTALL THE CURRENT SOFTWARE UPGRADE ONTO THE INVOLVED VEHICLES. THE RECALL BEGAN ON DECEMBER 29, 2006. OWNERS MAY CONTACT VOLVO AT 1-800-458-1552.
170,099 vehicles affected
03V305000 Aug 21, 2003
EQUIPMENT:OTHER:LABELS
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THE TIRE PRESSURE LABEL IS INCORRECT. THESE VEHICLES DID NOT HAVE THE "MAX LOAD VEHICLE CAPACITY WEIGHT" INFORMATION ON THE LABEL.
Remedy: OWNERS WILL BE PROVIDED WITH A CORRECTED LABEL. IF THE OWNER SO DESIRES, A DEALER CAN INSTALL THE LABEL FOR THEM. OWNER NOTIFICATION BEGAN ON DECEMBER 8, 2003. OWNERS SHOULD CONTACT VOLVO AT 1-800-458-1552.
3,499 vehicles affected
03V284000 Aug 1, 2003
EQUIPMENT:OTHER:LABELS
CERTAIN PASSENGER CARS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEMS." THE SECOND ISOFIX GUIDE WAS NOT INSTALLED IN THESE VEHICLES AND, IN CERTAIN CASES, THE OWNER'S MANUAL ISOFIX INFORMATION IS INCORRECT.
Remedy: OWNERS WILL RECEIVE A LETTER/PACKAGE CONSISTING OF THE SECOND ISOFIX GUIDE WITH INSTALLATION INSTRUCTIONS, AND IN CERTAIN CASES, THE CORRECTED OWNER'S MANUAL MAY BE PROVIDED. IF THE OWNER WANTS TO TAKE THEIR VEHICLE TO A VOLVO DEALER FOR INSTALLATION OF THE GUIDE, IT WILL BE PERFORMED AT NO CHARGE TO THE OWNER. OWNER NOTIFICATION BEGAN ON DECEMBER 19, 2003. OWNERS SHOULD CONTACT VOLVO AT 1-800-458-1552.
220,407 vehicles affected
VEHICLE SPEED CONTROL Jun 22, 2022
Message board throttle body position sensor controls the speed of the car is having issues having a problem accelerating
AIR BAGS Jun 15, 2022
InJanuary 3, 2021, I received a recall for the front driver airbag but replacement parts were not available. OnApril 19, 2021I received a letter the parts were available were and for me to contact a Volvo dealer to replace the front driver's airbag.free of charge. I called Volvo Cars to let me know the dealers in Nashville. They recommended Volvo of Cool Springs. I finally got an appointment on November 16,, and had my car towed to this dealer. I picked it up on November 9, with a receipt the front driver airbag Module had been installed. Aftera few days I noticed my SRS was showing"airbag Service Urgent".I resetthe SRS but the message is still showing. I called Volvo Cars and they agreed to tow the car to Volvo of Coolsprings to check the airbag. I picked my car up the clerk tried to explain the problem was with a failed DIM control module/display. The charge would be over $2000. so the receipt showed "customer declined recommendations. My SRS was working fine until they supposedly replaced the airbag. My mechanic looked it over and the airbag is not connected. Volvo refused to pay another dealer to check the airbag. However, Volvo offered to tow my car to Volvo of Nashville on Murfreesboro road , not the orignal dealer. I refused unless they took care of the charges. I now have an a front driver airbag that is not connected. I would have to pay a dealer to find out if the airbag had been replaced. i have been driving without the recall airbag. I am filing this complaint in case of accident and to let you know the airbag recall has not been corrected. You can never talk to a mechanic at Volvo of Cool Springs. I called numerous times and left messages for the mechanic or manager to return my call.
AIR BAGS Mar 28, 2022
2002 VOLVO S60. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-766. THE CONSUMER STATED THERE WERE NO VOLVO DEALERSHIPS WITHIN A REASONABLE DISTANCE TO PERFORM THE REPAIR. THE CONSUMER REQUESTED TO HAVE THE NECESSARY PARTS SENT TO A LOCAL AUTOMOTIVE SHOP.
AIR BAGS Feb 2, 2022
The contact owns a 2002 Volvo S60. The contact received a recall notification for NHTSA Campaign Number: 21V766000 (Air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
AIR BAGS Feb 26, 2021
AIR BAG THROW SHARDS OF METAL BUT VOLVO SAY I SHOULDN'T DRIVE IT BUT WON'T GIVE LOANER CAR, THEY WON'T HELP US AT ALL WITH THE SITUATION
AIR BAGS Nov 27, 2018
BOTH FRONT AIRBAGS DEPLOYED ON ITS OWN IN THE GARAGE
1 injured
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Oct 25, 2018
TL* THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT SMELLED A FUEL ODOR INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.
POWER TRAIN May 6, 2018
TAKATA RECALL [XXX]. FOR MY SSN NUMBER, DRIVER LICENSE NUMBER CALL ME FOR THAT INFORMATION I DON'T LIKE TO PUT IT ON WEBSITE SO THAT OTHER PEOPLE CAN GET IT BUT HERE'S MY VIN [XXX] EMAIL IS [XXX] THE WHOLE DASHBOARD MY LIGHTS WON'T COME ON THE KEY WONT COME OUT I HAVE TO WAIT 5 OR 10 MIN TO WAIT FOR IT TO COME OUT IT SMELL LIKE GAS SOMETIMES THE KEYLESS WONT WORK I CHANGE THE THANG IN THE BACK FIVE TIMES IN ONE MONTH THE GEAR SOMETIME DON'T WORK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
EXTERIOR LIGHTING May 6, 2018
TAKATA RECALL [XXX]. FOR MY SSN NUMBER, DRIVER LICENSE NUMBER CALL ME FOR THAT INFORMATION I DON'T LIKE TO PUT IT ON WEBSITE SO THAT OTHER PEOPLE CAN GET IT BUT HERE'S MY VIN [XXX] EMAIL IS [XXX] THE WHOLE DASHBOARD MY LIGHTS WON'T COME ON THE KEY WONT COME OUT I HAVE TO WAIT 5 OR 10 MIN TO WAIT FOR IT TO COME OUT IT SMELL LIKE GAS SOMETIMES THE KEYLESS WONT WORK I CHANGE THE THANG IN THE BACK FIVE TIMES IN ONE MONTH THE GEAR SOMETIME DON'T WORK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ELECTRONIC STABILITY CONTROL (ESC) May 6, 2018
TAKATA RECALL [XXX]. FOR MY SSN NUMBER, DRIVER LICENSE NUMBER CALL ME FOR THAT INFORMATION I DON'T LIKE TO PUT IT ON WEBSITE SO THAT OTHER PEOPLE CAN GET IT BUT HERE'S MY VIN [XXX] EMAIL IS [XXX] THE WHOLE DASHBOARD MY LIGHTS WON'T COME ON THE KEY WONT COME OUT I HAVE TO WAIT 5 OR 10 MIN TO WAIT FOR IT TO COME OUT IT SMELL LIKE GAS SOMETIMES THE KEYLESS WONT WORK I CHANGE THE THANG IN THE BACK FIVE TIMES IN ONE MONTH THE GEAR SOMETIME DON'T WORK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
VEHICLE SPEED CONTROL May 6, 2018
TAKATA RECALL [XXX]. FOR MY SSN NUMBER, DRIVER LICENSE NUMBER CALL ME FOR THAT INFORMATION I DON'T LIKE TO PUT IT ON WEBSITE SO THAT OTHER PEOPLE CAN GET IT BUT HERE'S MY VIN [XXX] EMAIL IS [XXX] THE WHOLE DASHBOARD MY LIGHTS WON'T COME ON THE KEY WONT COME OUT I HAVE TO WAIT 5 OR 10 MIN TO WAIT FOR IT TO COME OUT IT SMELL LIKE GAS SOMETIMES THE KEYLESS WONT WORK I CHANGE THE THANG IN THE BACK FIVE TIMES IN ONE MONTH THE GEAR SOMETIME DON'T WORK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
AIR BAGS Mar 16, 2018
SERVICE LIGHTS SCROLL IN SPORADIC MOTION FLIPPING THROUGH CONSTANT ALERTS, CHECK ENGINE LIGHT, AIR BAG LIGHT, CONSTANT ELECTRICAL PROBLEMS GOING ON, FUEL DOOR WONT OPEN, BOTH FRONT SEATS HAVE ELECTRICAL PROBLEMS, OBVIOUS BURN THRU ON PASSENGER SIDE INDICATES ITS BEEN OVERHEATED AND DANGEROUS. EVERYTIME I'VE TAKEN IT IN THE SHOP THEY SAY THERE ARE NO RECALLS - YET PLENTY OF COMPLAINTS OVER FIRES WITH SEATS. CAN'T USED HEATED SEATS AT ALL. ENGINE SEEMS TO REMAIN INCONSISTENT IN SPEED, DASHBOARD LIGHTS GO COMPLETELY OUT AND THE ELECTRICAL ISSUES AFFECT BACK BRAKE LIGHTS. THE ELECTRICAL ISSUES BOUNCE IN CYCLES TO WHERE NO ONE CAN DETECT THE PROBLEMS. CHECK ENGINE LINE CONTINUES TO HAVE TO BE RESET AND SERVICE LIGHTS CONTINUALLY SEND SCROLLED WARNING TO PULL OVER. ALREADY HAD VEHICLE TOWED AND CAN'T TRUST VEHICLE WILL START. ALWAYS A WIRING ISSUE INVOLVED. THE CAR IS IN THE SHOP NOW AGAIN. 3/16/18 (SAME ISSUES)
ELECTRICAL SYSTEM Mar 16, 2018
SERVICE LIGHTS SCROLL IN SPORADIC MOTION FLIPPING THROUGH CONSTANT ALERTS, CHECK ENGINE LIGHT, AIR BAG LIGHT, CONSTANT ELECTRICAL PROBLEMS GOING ON, FUEL DOOR WONT OPEN, BOTH FRONT SEATS HAVE ELECTRICAL PROBLEMS, OBVIOUS BURN THRU ON PASSENGER SIDE INDICATES ITS BEEN OVERHEATED AND DANGEROUS. EVERYTIME I'VE TAKEN IT IN THE SHOP THEY SAY THERE ARE NO RECALLS - YET PLENTY OF COMPLAINTS OVER FIRES WITH SEATS. CAN'T USED HEATED SEATS AT ALL. ENGINE SEEMS TO REMAIN INCONSISTENT IN SPEED, DASHBOARD LIGHTS GO COMPLETELY OUT AND THE ELECTRICAL ISSUES AFFECT BACK BRAKE LIGHTS. THE ELECTRICAL ISSUES BOUNCE IN CYCLES TO WHERE NO ONE CAN DETECT THE PROBLEMS. CHECK ENGINE LINE CONTINUES TO HAVE TO BE RESET AND SERVICE LIGHTS CONTINUALLY SEND SCROLLED WARNING TO PULL OVER. ALREADY HAD VEHICLE TOWED AND CAN'T TRUST VEHICLE WILL START. ALWAYS A WIRING ISSUE INVOLVED. THE CAR IS IN THE SHOP NOW AGAIN. 3/16/18 (SAME ISSUES)
SEATS Mar 16, 2018
SERVICE LIGHTS SCROLL IN SPORADIC MOTION FLIPPING THROUGH CONSTANT ALERTS, CHECK ENGINE LIGHT, AIR BAG LIGHT, CONSTANT ELECTRICAL PROBLEMS GOING ON, FUEL DOOR WONT OPEN, BOTH FRONT SEATS HAVE ELECTRICAL PROBLEMS, OBVIOUS BURN THRU ON PASSENGER SIDE INDICATES ITS BEEN OVERHEATED AND DANGEROUS. EVERYTIME I'VE TAKEN IT IN THE SHOP THEY SAY THERE ARE NO RECALLS - YET PLENTY OF COMPLAINTS OVER FIRES WITH SEATS. CAN'T USED HEATED SEATS AT ALL. ENGINE SEEMS TO REMAIN INCONSISTENT IN SPEED, DASHBOARD LIGHTS GO COMPLETELY OUT AND THE ELECTRICAL ISSUES AFFECT BACK BRAKE LIGHTS. THE ELECTRICAL ISSUES BOUNCE IN CYCLES TO WHERE NO ONE CAN DETECT THE PROBLEMS. CHECK ENGINE LINE CONTINUES TO HAVE TO BE RESET AND SERVICE LIGHTS CONTINUALLY SEND SCROLLED WARNING TO PULL OVER. ALREADY HAD VEHICLE TOWED AND CAN'T TRUST VEHICLE WILL START. ALWAYS A WIRING ISSUE INVOLVED. THE CAR IS IN THE SHOP NOW AGAIN. 3/16/18 (SAME ISSUES)
FUEL/PROPULSION SYSTEM Nov 6, 2017
FUEL LEAK FIRE HAZARD WON'T PASS INSPECTION. GAS SMELL. CAR LEAKING WHILE PARKED.
POWER TRAIN Aug 23, 2017
I WAS INVOLVED IN A CAR ACCIDENT IN BRONX, NY ON 8/16/2017 THAT CAUSED SEVERE DAMAGE TO MY 2002 VOLVO S60. THANKFULLY, I WAS THE ONLY ONE IN MY CAR. I HAD JUST LEFT MY LAST DESTINATION, MOVING SLOWLY AND DRIVING STRAIGHT FOR A SHORT BLOCK OR SO, WHEN MY 2002 VOLVO S60, WITH AN ODOMETER READING OF 45,000 MILES, BEGAN TO ACCELERATE OUT OF NOWHERE AND RACE - ALL ON ITS OWN. I TRIED BRAKING (FOOT AND HAND) BUT IT WAS TOO SUDDEN AND NEITHER COULD SLOW IT DOWN. THE CAR ACCELERATED OUT OF MY CONTROL, JUMPED THE SIDEWALK AND PLOWED THROUGH A FENCE BEFORE COMING TO A STOP. I'M STILL SHAKEN, THINKING OF WHAT COULD HAVE HAPPENED, BUT THANKFULLY THERE WAS NO ONE ELSE INVOLVED AND NO ONE WAS IN FRONT OF ME OR WALKING BY. WHILE THIS IS SHOCKING AND SURPRISING TO ME, I BELIEVE THIS IS A KNOWN SAFETY MALFUNCTION ON CERTAIN MODELS OF VOLVO CARS. I HAVE READ THAT OTHER DRIVER'S HAVE COMPLAINED TO THE COMPANY ABOUT A RACING/SLIPPING TRANSMISSION BEFORE, WHICH SUGGESTS THAT VOLVO HAS BEEN AWARE OF THIS.FOR SOME TIME. THERE ARE SO MANY SITUATIONS IN WHICH THIS TYPE OF MALFUNCTION CAN EASILY BE FATAL SO I AM TREATING IT AS AN IMPENDING DISASTER FOR OTHERS THAT NEEDS TO BE ACTED ON URGENTLY. I AM SEEKING YOUR ASSISTANCE TO INVESTIGATING THIS AS QUICKLY AS POSSIBLE SO THAT YOU MAY HAVE A CHANCE TO PRESERVE THE CAR FOR ADDED TESTING IF NECESSARY. I HAVE PROVIDED ALL THE PERTINENT INFORMATION THAT I POSSIBLY CAN.
Crash 1 injured
FUEL/PROPULSION SYSTEM Aug 22, 2017
FUEL LEAKING FROM GAS TANK WHEN THE CAR IS RUNNING, PASSENGER SIDE ABOVE AND SLIGHTLY AFT OF THE FUEL FILTER.
AIR BAGS Aug 4, 2017
I HAVE A VOLVO S60 2002- WITH VERY LOW MILES AT 114.000. IT HAS BEEN GARAGE KEPT A MAJORITY OF IT'S LIFE AND IS TRULY IN MINT CONDITION. I RECENTLY TOOK THE VEHICLE TO VOLVO FOR MAINTENANCE CHECK UP (UNDERSTANDABLY) AND ALSO BECAUSE AN AIR-BAG LIGHT CAME ON. IT READS SRS AIRBAG SERVICE URGENT. NOW I'M NOT A MECHANIC, BUT BASICALLY THE AIRBAG IS IN TACT BUT THE INSTRUMENT CLUSTER OR DIM HAS FAILED. SINCE IT WASN'T THE AIRBAG ITSELF I WASN'T SURE HOW THEY WERE RELATED AND THEY EXPLAINED THAT THE CLUSTER SIGNALS WERE NOT NECESSARILY REACHING THE AIRBAG. AS A MOTHER AND KNOWING VOLVO HAS A LOT OF AIRBAGS I WAS CURIOUS AS TO WHICH ONES WERE AFFECTED AND THEY SAID THEY CAN NOT GUARANTEE THAT ANY OF THEM WOULD DEPLOY IN A CRASH. NOW THIS IS A COSTLY PROBLEM $2300 AS WELL AS VERY COMMON AS I SEE IN THE FORUMS. LIKE I SAID, MY CAR IS IN QUITE GOOD CONDITION ASIDE FROM NORMAL MAINTENANCE FOR IT'S AGE, BUT I DO NOT BELIEVE THE DIM TO BE NORMAL MAINTENANCE. ADDITIONALLY, BECAUSE OF THE COST AND THE DIFFICULTY OF THIS TYPE OF ISSUE, OWNERS ARE BEING FORCED TO DIY IT THEMSELVES AND SEND THEIR DASHES TO SOME COMPANY IN CANADA. NOW IF IT ONLY AFFECTED MY RADIO OR INTERIOR LIGHTS, ETC. WHICH IT DOESN'T, I WOULD PROBABLY SEND IT OFF TO CANADA TOO. BUT WITH IT HAVING TO DO WITH THE MOST IMPORTANT PART OF THE CAR- THE AIRBAGS AND VOLVO BEING THE TOP RATED FOR SAFETY FEATURES, MY CONFIDENCE IS VERY LOW AND I THINK SOMEONE NEEDS TO STEP IN. THE THING IS, VOLVOS ARE SUPPOSED TO EASILY LAST UP TO 300,000. BUT WITH FAULTY COMPUTERS THAT HAVE TO DO WITH THE AIRBAG (EVEN THOUGH THE AIRBAG ITSELF IS FINE), OWNERS ARE BEING FORCED TO RID THEIR CARS, TRADE THEM IN, ETC. BECAUSE OF THIS ISSUE. WE NEED TO ENCOURAGE THE IMPORTANCE OF AIRBAGS TO CONSUMERS WHO ARE IGNORING HAVING THIS FIXED BECAUSE OF THE COST AND PREVENT INJURIES AHEAD OF TIME.
FUEL/PROPULSION SYSTEM Aug 1, 2017
FUEL ODOR NOTED ON PASSENGER SIDE OF CAR, TOWARD THE BACK OF VEHICLE NEAR TANK, CAR HAS 137,000 MILES ON IT, PURCHASED NEW, LIVE IN KANSAS AND GARAGE KEPT. NO LEAKS NOTED UNDER CAR, VEHICLE IS STILL STARTING.
FUEL/PROPULSION SYSTEM Jul 21, 2017
TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING, THE CONTACT NOTICED AN ABNORMAL ODOR OF FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VALENTI VOLVO CARS OF WATERTOWN LOCATED AT 105 COMMERCIAL ST WATERTOWN, CT 06795), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,000.
AIR BAGS May 26, 2017
POSIBLE TASKATA RECALL AIR BAG LIGHT ON/ENGINE MISSING BAD/TRANMISSION SHIFT FAST AND HARD-SUN ROOF DON'T WORKS HAD TUNE-UP DONE CHANGE TURBO CHARGER REPLACED/REPLACED TROLLDER BODY-REPLACE THE RADIATOR BETWEEN AND A/C EVAPORATOR THAT CONNECT FROM TURBO AND TROLLER BODY ROUGH IDLEING WHILD STARTING AND DRIVING ON THE CITY STREETS. I WOULD ASK THE POWER TRAIN AND THE SPEED CONTROL TO INCLUDE THE ELECTRICAL SYSTEM BE REVIEWED FOR SERVICE AND ANY UNKNOWN OR OTHER.
ENGINE May 26, 2017
POSIBLE TASKATA RECALL AIR BAG LIGHT ON/ENGINE MISSING BAD/TRANMISSION SHIFT FAST AND HARD-SUN ROOF DON'T WORKS HAD TUNE-UP DONE CHANGE TURBO CHARGER REPLACED/REPLACED TROLLDER BODY-REPLACE THE RADIATOR BETWEEN AND A/C EVAPORATOR THAT CONNECT FROM TURBO AND TROLLER BODY ROUGH IDLEING WHILD STARTING AND DRIVING ON THE CITY STREETS. I WOULD ASK THE POWER TRAIN AND THE SPEED CONTROL TO INCLUDE THE ELECTRICAL SYSTEM BE REVIEWED FOR SERVICE AND ANY UNKNOWN OR OTHER.
FUEL/PROPULSION SYSTEM May 26, 2017
POSIBLE TASKATA RECALL AIR BAG LIGHT ON/ENGINE MISSING BAD/TRANMISSION SHIFT FAST AND HARD-SUN ROOF DON'T WORKS HAD TUNE-UP DONE CHANGE TURBO CHARGER REPLACED/REPLACED TROLLDER BODY-REPLACE THE RADIATOR BETWEEN AND A/C EVAPORATOR THAT CONNECT FROM TURBO AND TROLLER BODY ROUGH IDLEING WHILD STARTING AND DRIVING ON THE CITY STREETS. I WOULD ASK THE POWER TRAIN AND THE SPEED CONTROL TO INCLUDE THE ELECTRICAL SYSTEM BE REVIEWED FOR SERVICE AND ANY UNKNOWN OR OTHER.
ELECTRICAL SYSTEM Feb 2, 2017
THE DRIVER'S CONTROL DOOR MODULE (DDM) HAS FAILED (VERY COMMON ON THE S60). THIS MODULE CONTROLS THE WINDOWS, DOOR LOCKS, REAR-VIEW MIRRORS, AND CHILD-SAFETY LOCKS ON THE REAR DOORS. NOW, BOTH REAR DOORS ARE PERMANENTLY LOCKED, AND CAN ONLY BE OPENED WITH THE OUTSIDE DOOR HANDLES. I FEEL THIS IS A SAFETY ISSUE. A NEW REPLACEMENT UNIT FROM VOLVO WILL SOLVE THIS ISSUE, BUT VOLVO DEALERS CHARGE ABOUT $800. A USED DDM WILL NOT WORK, DUE TO THE SOFTWARE ADDRESSING SCHEME USED BY VOLVO.
TIRES Oct 14, 2016
TIRES BEGAN "CHUNKING". THROWING VISIBLE PEICES OF RUBBER WHILE DRIVING.
UNKNOWN OR OTHER Oct 10, 2016
MICHELIN PILOT SPORT AS PLUS TIRES ARE CHUNKING ON SIDEWALLS AND TREAD COMING OFF IN LARGE PIECES. STARTED AS CRACKS THEN BEGAN FLYING OFF THE TIRES ON THE ROAD WHILE DRIVING. TIRES HAVE BEEN ROTATED AND INFLATION CHECKED REGULARLY. THE CAR HAS AN ALARM FOR TIRE INFLATION.
AIR BAGS Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
WHEELS Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
VISIBILITY/WIPER Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
UNKNOWN OR OTHER Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
SEATS Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
FUEL/PROPULSION SYSTEM Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ENGINE Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
EXTERIOR LIGHTING Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ELECTRICAL SYSTEM Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ELECTRONIC STABILITY CONTROL (ESC) Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
SERVICE BRAKES Jun 19, 2016
"TAKATA RECALL" I JUST GOT MY 2002 VOLVO S60 AS A GIFT AND WAS TOLD THE HEAD GASKET NEEDED TO BE REPLACED. I AM UNABLE TO DO ANYTHING WITH THE VEHICLE DUE TO THE PROBLEMS THAT IT CONSISTS OF BECAUSE OF ALL THE RECALLS ON IT PLEASE HELP ME I NEED A RELIABLE VEHICLE TO TAKE CARE OF MY KIDS AND TO GET BACK AND FORTH TO WORK. I HAVEN'T HAD THE NAME SWITCHED OVER TO MY NAME YET MY NAME IS [XXX] PHONE NUMBER [XXX] THANK YOU SO MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ELECTRICAL SYSTEM Apr 4, 2016
TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE THE VEHICLE WAS IN PARK, THE CONTACT NOTICED THAT THE GAUGES, METERS, AND LIGHTS ON THE INSTRUMENT CLUSTER FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
ELECTRICAL SYSTEM Mar 24, 2016
TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE VEHICLE. THE CONTACT OBSERVED THAT THE FUEL PUMP MODULE WAS LEAKING. THE CONTACT ALSO OBSERVED THAT THE INSTRUMENT PANEL DID NOT DISPLAY THE VEHICLE MILEAGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
FUEL/PROPULSION SYSTEM Mar 24, 2016
TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE VEHICLE. THE CONTACT OBSERVED THAT THE FUEL PUMP MODULE WAS LEAKING. THE CONTACT ALSO OBSERVED THAT THE INSTRUMENT PANEL DID NOT DISPLAY THE VEHICLE MILEAGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
ELECTRICAL SYSTEM Dec 30, 2015
VEHICLE GAUGES TEND TO ALL GO OFF AND ALL DIALS GO DOWN AS IF VEHICLE ISN'T ON. THIS IS A COMMON PROBLEM AMONG VOLVOS AND THIS HASN'T BEEN RECALLED. I WAS DRIVING AT LEAST 70 MPH ON THE HIGHWAY AND THIS HAPPENED TO ME. *JS
SUSPENSION Oct 1, 2015
I AM SMELLING GAS ALL THE TIME MY RADIO CHANGE CHANNEL ON IT,S OWN, AIR BAG LIGHT IS ON THE FRONT RIGHT & LEFT CONTROL ARM TIE ROD END SHAFT CV SHAFT ALL IS BAD ALL @ THE SAME TIME HOW COULD IT BE ????
WHEELS Oct 1, 2015
I AM SMELLING GAS ALL THE TIME MY RADIO CHANGE CHANNEL ON IT,S OWN, AIR BAG LIGHT IS ON THE FRONT RIGHT & LEFT CONTROL ARM TIE ROD END SHAFT CV SHAFT ALL IS BAD ALL @ THE SAME TIME HOW COULD IT BE ????
FUEL/PROPULSION SYSTEM Oct 1, 2015
I AM SMELLING GAS ALL THE TIME MY RADIO CHANGE CHANNEL ON IT,S OWN, AIR BAG LIGHT IS ON THE FRONT RIGHT & LEFT CONTROL ARM TIE ROD END SHAFT CV SHAFT ALL IS BAD ALL @ THE SAME TIME HOW COULD IT BE ????
FUEL/PROPULSION SYSTEM Jul 30, 2015
TL* THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT STATED THAT A STRONG ODOR OF FUEL FUMES EMITTED IN AND AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS LEAKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. UPDATED 09/18/15*LJ
ENGINE May 11, 2015
TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING AT APPROXIMATELY 45 MPH, THERE WAS STEAM COMING FROM THE FRONT OF THE VEHICLE AND THE LOW COOLANT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
FUEL/PROPULSION SYSTEM May 6, 2015
TL* THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN UNUSUAL ODOR OF FUEL. THE CONTACT DISCOVERED FUEL LEAKING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM,GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
FUEL/PROPULSION SYSTEM May 5, 2015
MY GAS TANK CRACK AND I THINK IT SHOULD OF BEEN RECALL IT HAPPEN ON ITS OWN. *TR
UNKNOWN OR OTHER May 4, 2015
DEFECTIVE PEP BOYS DEFINITY HP 800 PASSENGER TIRES DUE TO PREMATURE TREAD WEAR. PURCHASED 10-14-2014 MILEAGE 121,798. AS OF 4-22-2015 PEP BOYS MEASURED TREAD DEPTH AT 5/32 ON ALL 4 TIRES,MILEAGE 129,891. TIRES HAVE 55,000 PRO RATED WARRANTY. SIDEWAYS TREAD CLOSEST TO CENTER OF TIRE GONE TO ALMOST COMPLETELY GONE. HTTP://WWW.PEPBOYS.COM/TIRES/DETAILS/DEFINITY/HP%2520800/485281/01479/2002/VOLVO/S60/0/5-2435%25202.4L%2520DOHC/2WD/2. *TR
FUEL/PROPULSION SYSTEM Apr 17, 2015
WE BROUGHT THE CAR IN SEVERAL TIMES TO COMPLAIN THAT NOT ONLY DID THE INSIDE OF THE CAR ALWAYS SMELL LIKE FUEL, BUT THE DRIVER AND ALL HER CLOTHES SMELLED LIKE FUEL. WE WERE TOLD THEY COULD NOT FIND ANY PROBLEMS WITH THE CAR. I FIND IT IRONIC THAT YEARS AFTER THE FACT, VOLVO CONTACTS US TO TELL US THERE IS A FUEL PROBLEM. WE NO LONGER OWN THE CAR, NOR WOULD WE EVER BUY ANOTHER VOLVO AGAIN, DUE TO THE LACK OF CONCERN AND HELP WE RECEIVED WHEN OWNING THIS VEHICLE. WE TRIED SPEAKING TO VARIOUS EMPLOYEES AND SERVICE PERSONAL, BUT WE GOT NO WHERE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR