2020 THOMAS BUILT BUSES MINOTOUR
7 recalls — 0 complaints — 49 TSBs
20V690000 Nov 9, 2020
EQUIPMENT ADAPTIVE/MOBILITY
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2008-2021 Thomas Built Buses Minotour school buses. The driver may be able to release the park brake and shift the transmission out of Park and into a drive gear while the wheelchair lift is deployed. As such, these vehicles fail to comp... Read more
Consequence
If the vehicle is put into drive while the wheelchair lift is deployed, the vehicle may move forward or backward, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will have the wheelchair lift wiring modified as needed, free of charge. DTNA issued owners an interim notification on January 6, 2021. Owner notification letters were mailed on May 19, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's ... Read more
19V718000 Oct 10, 2019
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Thomas Built Buses Minotour school buses built on a GMC Savannah or Chevrolet Express chassis. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start... Read more
Consequence
Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.
Remedy
GM will notify DTNA owners, and GM dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may GM customer service at 1-800-462-8782 contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-833.
19V717000 Oct 9, 2019
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Thomas Built Buses Minotour school buses. The seatbelt-unfastened warning light will not illuminate for approximately five seconds after the ignition is moved to the "on" or "start" position. As such, these vehicles fail to comply w... Read more
Consequence
Without the seatbelt warning reminder, the driver may forget to fasten the seatbelt, increasing the risk of injury in the event of a crash.
Remedy
GM has notified the Thomas Built owners, and GM dealers will reprogram the instrument panel cluster, free of charge. The recall began October 3, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-833.
19V712000 Oct 4, 2019
SEATS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2020 Thomas Built Saf-T-Liner EFX, Minotour, Saf-T-Liner C2, and Saf-T-Liner HDX school buses equipped with SynTec S3B or S3C seats. The seats may have been manufactured with styrene blocks that may not provide sufficient impact abs... Read more
Consequence
The lack of impact absorption increases the risk of injury in the event of a crash.
Remedy
DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact ... Read more
19V620000 Aug 22, 2019
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Minotour school buses. The school buses may be missing backup cameras. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence
The lack of rear visibility increases the risk of a crash.
Remedy
DTNA will notify owners, and dealers will add a backup camera system, free of charge. DTNA issued owners an interim notification date on October 11, 2019. The recall began December 23, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-825.
19V550000 Jul 25, 2019
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Minotour, Saf-T Liner C2, Saf-T Liner EFX, and Saf-T Liner HDX school buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break und... Read more
Consequence
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
19V549000 Jul 24, 2019
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Thomas Built Minotour, 2019-2020 Saf-T Liner C2, and 2019 Saf-T Liner HDX buses equipped with Safe Fleet Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use.
Consequence
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will install a new handle, free of charge. DTNA issued owners an interim notification on September 11, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
No complaints found for this vehicle.
Technical Service Bulletins — 2020 THOMAS BUILT BUSES MINOTOUR
49 manufacturer communications from 35 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 17 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 8 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 3 |
| 020000 SUSPENSION | 3 |
| 060000 ENGINE AND ENGINE COOLING | 3 |
| 110000 ELECTRICAL SYSTEM | 3 |
| 160000 STRUCTURE | 3 |
| 100000 POWER TRAIN | 2 |
ICI21-004
Feb 15, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Important Campaign Information Letter for Dealer Travel for Campaign Performance a?? TBB.
WI20-014R
Feb 8, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c
TechTalk4725
Sep 22, 2020
350000 EQUIPMENT
Tech Talk discussion about power steering fluid.
TechTalk4725
Sep 22, 2020
010000 STEERING
Tech Talk discussion about power steering fluid.
SS1034790
Sep 2, 2020
110000 ELECTRICAL SYSTEM
Service Solution for TBB buzzer sounds when either driver's door or the entrance door is open. This Service Solution is provided to assist Dealers/Customers in resolving the buzzer sounding when either the driver's door or entrance door is
ICI20-022
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customer??A???A???A???A???A???A???A???A???A???A???A???A?s location to p
WI20-014
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity a
WI20-012
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
WI20-011
Jul 20, 2020
350000 EQUIPMENT
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will
WI20-011
Jul 20, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will
SB60-171
Jul 10, 2020
162300 STRUCTURE:BODY:DOOR
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and d
WI20-008
Apr 27, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand throug
WP20-007
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage
WP20-006
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered fr
02.2020 Campaign
Mar 4, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS1034650
Feb 28, 2020
160000 STRUCTURE
Service Solution for MinoTours. This Service Solution is provided to report a product improvement in preventing water / dust intrusion in the drivers vestibule area.
SS1034639
Feb 28, 2020
160000 STRUCTURE
Service Solution for TBB Minotour Entrance Door seal gap. This Service Solution is provided to assist Dealers/Customers in resolving the issue of gaps in the Entrance door on the hinge side.
WP20-001REV
Feb 14, 2020
020000 SUSPENSION
Revision to a Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will fil
WP20-001REV
Feb 14, 2020
100000 POWER TRAIN
Revision to a Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will fil
WP20-001REV
Feb 14, 2020
350000 EQUIPMENT
Revision to a Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will fil
WP20-001REV
Feb 14, 2020
270000 LANE DEPARTURE
Revision to a Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will fil
SB54-290
Feb 14, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
SS1034611
Jan 20, 2020
060000 ENGINE AND ENGINE COOLING
Service Solution for Thomas Built Buses Minotours addressing the lack of heat coming from the rear wall heater. Adding a booster pump to improve heater coolant flow is now available.
SS1034611
Jan 20, 2020
130000 VISIBILITY
Service Solution for Thomas Built Buses Minotours addressing the lack of heat coming from the rear wall heater. Adding a booster pump to improve heater coolant flow is now available.
SS1034611
Jan 20, 2020
350000 EQUIPMENT
Service Solution for Thomas Built Buses Minotours addressing the lack of heat coming from the rear wall heater. Adding a booster pump to improve heater coolant flow is now available.
WP20-001
Jan 20, 2020
020000 SUSPENSION
Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for s
WP20-001
Jan 20, 2020
100000 POWER TRAIN
Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for s
WP20-001
Jan 20, 2020
980000 UNKNOWN OR OTHER
Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for s
WP20-001
Jan 20, 2020
270000 LANE DEPARTURE
Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for s
PAB048-2019
Dec 6, 2019
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Data Book Update
SB98-015
Nov 19, 2019
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Service Bulletin for paint finish standards. Delfleet One has been added for aftermarket use. This version replaces service bulletin dated May 5, 2017.
WP19-019
Nov 19, 2019
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Policy letter announcing service locations have 90 calendar days from delivery to open a repair order which Identifies and addresses discrepancies from the sales order.
SB98-015
Nov 19, 2019
356000 EQUIPMENT ADAPTIVE/MOBILITY
Service Bulletin for paint finish standards. Delfleet One has been added for aftermarket use. This version replaces service bulletin dated May 5, 2017.
19-018WI
Oct 29, 2019
350000 EQUIPMENT
WARRANTY INFORMATION LETTER for coverage validation
19-016WP
Oct 29, 2019
350000 EQUIPMENT
WARRANTY POLICY LETTER- Hold disposition for Parts has been eliminated
19-015WP
Oct 25, 2019
350000 EQUIPMENT
Warranty Policy Letter- To assist customers and the service network regarding the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
19TL-10 NVH
Sep 9, 2019
160000 STRUCTURE
Communication to assist the field with service vibration issues on DTNA vehicles
19CSA-12 BCT
Sep 9, 2019
110000 ELECTRICAL SYSTEM
PowerNet Assessment Tool Repair Procedure
19CSA-13
Sep 5, 2019
060000 ENGINE AND ENGINE COOLING
Service Systems Development provided document to service locations on price list reflects current charges to engine horsepower ratings for HDEP and MDEG engine platforms.
19-011WP
Sep 4, 2019
350000 EQUIPMENT
Warranty Policy Letter to communicate Detroit Return Changes
19-010WI
Sep 3, 2019
350000 EQUIPMENT
Warranty Information Letter updated to communicate warranty system updates.
19TL-9
Aug 7, 2019
350000 EQUIPMENT
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repe
19TL-9
Aug 7, 2019
200000 WHEELS
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repe
19TL-9
Aug 7, 2019
020000 SUSPENSION
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repe
19-008WI
Aug 7, 2019
350000 EQUIPMENT
Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
DOC-1034452
Aug 5, 2019
350000 EQUIPMENT
Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).
PAB027-2019
Jul 26, 2019
350000 EQUIPMENT
Thomas Built Buses Product Awareness Bulletin on Minotour Identifier
PAB027-2019
Jul 26, 2019
356000 EQUIPMENT ADAPTIVE/MOBILITY
Thomas Built Buses Product Awareness Bulletin on Minotour Identifier
ICI19-032 TBB FL
Jun 26, 2019
356000 EQUIPMENT ADAPTIVE/MOBILITY
TBB FL761 - Revised Bulletin
NHTSA Safety Investigations — THOMAS BUILT BUSES MINOTOUR
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE06049
Opened: Nov 9, 2006 — Closed: Feb 27, 2007
WHEELCHAIR LIFT MICRO-SWITCH DISABLED
THIS INVESTIGATION WAS OPENED AFTER ODI WAS CONTACTED BY A SCHOOL BUS FLEET ALLEGING THAT THEY HAD DISCOVERED NUMEROUS BUSES WITH ?ZIP-TIES? SECURING THE WHEELCHAIR DOOR MICRO-SWITCH IN THE CLOSED POSITION. THIS WOULD DEFEAT THE SAFETY INTERLOCK SYSTEM THAT PREVENTS THE BUS FROM BEING MOVED UNLESS T... Read more
PE06035
Opened: Sep 5, 2006 — Closed: Dec 19, 2006
MISSING ELECT. PANEL MOUNTING HARDWARE
THIS INVESTIGATION WAS OPENED BASED ON A FLEET VISIT WHERE THE ODI INVESTIGATOR OBSERVED AN ELECTRICAL PANEL THAT WAS DISLOCATED FROM ITS MOUNTING BRACKETS.FURTHER EXAMINATION REVEALED THAT TWO MOUNTING SCREWS WERE MISSING. THE PANEL CONSISTS OF A SERIES OF ELECTRICAL BREAKERS AND TWO HEAVY GAUGE EL... Read more
THOMAS BUILT BUSES MINOTOUR — All Years Overview
Complete safety history for the THOMAS BUILT BUSES MINOTOUR across all model years (2000–2023).
300
Total Recalls
3
Total Complaints
2
Investigations
0
Reported Crashes
0
Reported Fires
0
Reported Deaths
THOMAS BUILT BUSES MINOTOUR — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2023 | 1 | 0 | View |
| 2022 | 5 | 0 | View |
| 2021 | 2 | 0 | View |
| 2020 (current) | 7 | 0 | |
| 2019 | 6 | 0 | View |
| 2018 | 13 | 2 | View |
| 2017 | 19 | 0 | View |
| 2016 | 20 | 0 | View |
| 2015 | 21 | 0 | View |
| 2014 | 17 | 0 | View |
| 2013 | 13 | 0 | View |
| 2012 | 12 | 0 | View |
| 2011 | 16 | 0 | View |
| 2010 | 16 | 0 | View |
| 2009 | 18 | 0 | View |
| 2008 | 20 | 0 | View |
| 2007 | 23 | 0 | View |
| 2006 | 22 | 0 | View |
| 2005 | 14 | 1 | View |
| 2004 | 12 | 0 | View |
| 2003 | 9 | 0 | View |
| 2002 | 7 | 0 | View |
| 2001 | 3 | 0 | View |
| 2000 | 4 | 0 | View |