2019 THOMAS BUILT BUSES MINOTOUR

6 recalls — 0 complaints — 49 TSBs

EQUIPMENT ADAPTIVE/MOBILITY

Defect Description

Daimler Trucks North America LLC (DTNA) is recalling certain 2008-2021 Thomas Built Buses Minotour school buses. The driver may be able to release the park brake and shift the transmission out of Park and into a drive gear while the wheelchair lift is deployed. As such, these vehicles fail to comp... Read more

Consequence

If the vehicle is put into drive while the wheelchair lift is deployed, the vehicle may move forward or backward, increasing the risk of injury.

Remedy

DTNA will notify owners, and dealers will have the wheelchair lift wiring modified as needed, free of charge. DTNA issued owners an interim notification on January 6, 2021. Owner notification letters were mailed on May 19, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's ... Read more

615 vehicles affected

Manufacturer: Daimler Trucks North America LLC

SEATS

Defect Description

Daimler Trucks North America LLC (DTNA) is recalling certain 2014-2020 Thomas Built Saf-T-Liner EFX, Minotour, Saf-T-Liner C2, and Saf-T-Liner HDX school buses equipped with SynTec S3B or S3C seats. The seats may have been manufactured with styrene blocks that may not provide sufficient impact abs... Read more

Consequence

The lack of impact absorption increases the risk of injury in the event of a crash.

Remedy

DTNA will notify owners, and dealers will install additional impact material between the re-bond back and the vinyl back cover to increase the amount of absorption, free of charge. DTNA issued owners an interim notification on November 29, 2019. The recall began June 22, 2020. Owners may contact ... Read more

53,528 vehicles affected

Manufacturer: Daimler Trucks North America LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Minotour school buses. The school buses may be missing backup cameras. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence

The lack of rear visibility increases the risk of a crash.

Remedy

DTNA will notify owners, and dealers will add a backup camera system, free of charge. DTNA issued owners an interim notification date on October 11, 2019. The recall began December 23, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-825.

11 vehicles affected

Manufacturer: Daimler Trucks North America LLC

STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT

Defect Description

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Thomas Built Minotour, Saf-T Liner C2, Saf-T Liner EFX, and Saf-T Liner HDX school buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break und... Read more

Consequence

If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.

Remedy

DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.

3,080 vehicles affected

Manufacturer: Daimler Trucks North America LLC

EQUIPMENT ADAPTIVE/MOBILITY

Defect Description

Daimler Trucks North America LLC (DTNA) is recalling certain 2003-2019 Thomas Built Buses Minotour school buses built on a Ford chassis equipped with a specific wheelchair lift option. The wheelchair lift can be operated without the parking brake being engaged after they key is turned off.

Consequence

When the vehicle is in neutral with the ignition and the parking brake off, the vehicle may move. Using the wheelchair lift during this time can increase the risk of injury.

Remedy

DTNA has notified owners, and dealers will modify the wheelchair lift wiring harness, free of charge. DTNA issued owners an interim notification on April 10, 2019. The recall began December 20, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-... Read more

410 vehicles affected

Manufacturer: Daimler Trucks North America LLC

STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT

Defect Description

Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2019 Thomas Built Buses Minotour school buses with 36" or 39" wide seats. The rear emergency exit door may not open wide enough to meet the unobstructed emergency egress area requirements. As such, these vehicles fail to comply with ... Read more

Consequence

If the emergency exit door does not open wide enough, it may limit the ability to exit the bus, increasing the risk of injury in the event of an emergency.

Remedy

DTNA will notify owners, and dealers will modify the rear door slide system, increasing the angle that the door can open, free of charge. DTNA issued owners an interim notification on November 8, 2018. The recall began June 28, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTN... Read more

701 vehicles affected

Manufacturer: Daimler Trucks North America LLC

No complaints found for this vehicle.

Technical Service Bulletins — 2019 THOMAS BUILT BUSES MINOTOUR

49 manufacturer communications from 35 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	16
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	7
110000 ELECTRICAL SYSTEM	5
060000 ENGINE AND ENGINE COOLING	3
130000 VISIBILITY	3
127000 EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS	2
162300 STRUCTURE:BODY:DOOR	2
358100 EQUIPMENT:EMERGENCY:ESCAPE/EGRESS/EXIT	2

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Important Campaign Information Letter for Dealer Travel for Campaign Performance a?? TBB.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c

350000 EQUIPMENT

Tech Talk discussion about power steering fluid.

010000 STEERING

Tech Talk discussion about power steering fluid.

110000 ELECTRICAL SYSTEM

Service Solution for TBB buzzer sounds when either driver's door or the entrance door is open. This Service Solution is provided to assist Dealers/Customers in resolving the buzzer sounding when either the driver's door or entrance door is

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customer??A???A???A???A???A???A???A???A???A???A???A???A?s location to p

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity a

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.

350000 EQUIPMENT

Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will

060000 ENGINE AND ENGINE COOLING

162300 STRUCTURE:BODY:DOOR

Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and d

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand throug

350000 EQUIPMENT

Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered fr

350000 EQUIPMENT

Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage

350000 EQUIPMENT

Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers

160000 STRUCTURE

Service Solution for MinoTours. This Service Solution is provided to report a product improvement in preventing water / dust intrusion in the drivers vestibule area.

110000 ELECTRICAL SYSTEM

Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.

350000 EQUIPMENT

Service Solution for Thomas Built Buses Minotours addressing the lack of heat coming from the rear wall heater. Adding a booster pump to improve heater coolant flow is now available.

130000 VISIBILITY

Service Solution for Thomas Built Buses Minotours addressing the lack of heat coming from the rear wall heater. Adding a booster pump to improve heater coolant flow is now available.

060000 ENGINE AND ENGINE COOLING

Service Solution for Thomas Built Buses Minotours addressing the lack of heat coming from the rear wall heater. Adding a booster pump to improve heater coolant flow is now available.

350000 EQUIPMENT

Thomas Built Buses Product Awareness Bulletin on Data Book Update

160000 STRUCTURE

Communication to assist the field with service vibration issues on DTNA vehicles

110000 ELECTRICAL SYSTEM

PowerNet Assessment Tool Repair Procedure

060000 ENGINE AND ENGINE COOLING

Service Systems Development provided document to service locations on price list reflects current charges to engine horsepower ratings for HDEP and MDEG engine platforms.

350000 EQUIPMENT

Warranty Policy Letter to communicate Detroit Return Changes

350000 EQUIPMENT

Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program

350000 EQUIPMENT

Warranty Information Letter updated to communicate warranty system updates.

350000 EQUIPMENT

DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repe

200000 WHEELS

020000 SUSPENSION

350000 EQUIPMENT

Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.

350000 EQUIPMENT

Training Solution created by DTNA to provide guidance to customers when searching for service information for components and systems not owned by Daimler Trucks North America (DTNA).

356000 EQUIPMENT ADAPTIVE/MOBILITY

TBB FL761 - Revised Bulletin

358100 EQUIPMENT:EMERGENCY:ESCAPE/EGRESS/EXIT

TBB Minotour Emergency Doors

110000 ELECTRICAL SYSTEM

D19M3 GHG17 Detroit? DD5? Software Reprogramming

130000 VISIBILITY

SS:1034175 TBB Removing Window Stops from Passenger Windows

356000 EQUIPMENT ADAPTIVE/MOBILITY

SS:1034175 TBB Removing Window Stops from Passenger Windows

350000 EQUIPMENT

SS:1034175 TBB Removing Window Stops from Passenger Windows

130000 VISIBILITY

SS:1034175 TBB Removing Window Stops from Passenger Windows

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

SS:1034181 TBB AC Testing procedure test Form

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SS:1034181 TBB AC Testing procedure test Form

220000 SEATS

Important Campaign Information on FL769 TBB SynTec Seat Frames (Restraint Seats) Recall

127000 EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS

Service Solution: 1033968 TBB Warning Lights, One Side Flashes Faster than the Other

358100 EQUIPMENT:EMERGENCY:ESCAPE/EGRESS/EXIT

Important Campaign Information to Dealers on TBB Minotour Emergency Doors

350000 EQUIPMENT

Important Campaign Information to Dealers on TBB Minotour Emergency Doors

162300 STRUCTURE:BODY:DOOR

Important Campaign Information to Dealers on TBB Minotour Emergency Doors

127000 EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS

Service Solution: 1033968 TBB Warning Lights, One Side Flashes Faster than the Other

110000 ELECTRICAL SYSTEM

Service Solution: 1033968 TBB Warning Lights, One Side Flashes Faster than the Other

350000 EQUIPMENT

Advance Notice and Dealer Actions ? VIN List

NHTSA Safety Investigations — THOMAS BUILT BUSES MINOTOUR

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2006

WHEELCHAIR LIFT MICRO-SWITCH DISABLED

THIS INVESTIGATION WAS OPENED AFTER ODI WAS CONTACTED BY A SCHOOL BUS FLEET ALLEGING THAT THEY HAD DISCOVERED NUMEROUS BUSES WITH ?ZIP-TIES? SECURING THE WHEELCHAIR DOOR MICRO-SWITCH IN THE CLOSED POSITION. THIS WOULD DEFEAT THE SAFETY INTERLOCK SYSTEM THAT PREVENTS THE BUS FROM BEING MOVED UNLESS T... Read more

PE — Closed — Model Year: 2006

MISSING ELECT. PANEL MOUNTING HARDWARE

THIS INVESTIGATION WAS OPENED BASED ON A FLEET VISIT WHERE THE ODI INVESTIGATOR OBSERVED AN ELECTRICAL PANEL THAT WAS DISLOCATED FROM ITS MOUNTING BRACKETS.FURTHER EXAMINATION REVEALED THAT TWO MOUNTING SCREWS WERE MISSING. THE PANEL CONSISTS OF A SERIES OF ELECTRICAL BREAKERS AND TWO HEAVY GAUGE EL... Read more

THOMAS BUILT BUSES MINOTOUR — All Years Overview

Complete safety history for the THOMAS BUILT BUSES MINOTOUR across all model years (2000–2023).

300 Total Recalls

3 Total Complaints

2 Investigations

0 Reported Crashes

0 Reported Fires

0 Reported Deaths

THOMAS BUILT BUSES MINOTOUR — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2023	1	0	View
2022	5	0	View
2021	2	0	View
2020	7	0	View
2019 (current)	6	0
2018	13	2	View
2017	19	0	View
2016	20	0	View
2015	21	0	View
2014	17	0	View
2013	13	0	View
2012	12	0	View
2011	16	0	View
2010	16	0	View
2009	18	0	View
2008	20	0	View
2007	23	0	View
2006	22	0	View
2005	14	1	View
2004	12	0	View
2003	9	0	View
2002	7	0	View
2001	3	0	View
2000	4	0	View

Other THOMAS BUILT BUSES Models

Model	Recalls	Complaints
C2	0	0	View
CL-960	0	0	View
CONVENTIONAL	0	0	View
EF	0	0	View
ER	0	0	View
FS-65	0	0	View
FS65	0	0	View
HDX	0	0	View