2016 MERCEDES-BENZ GLE350

46 recalls — 70 complaints — 94 TSBs

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML550, 2012-2015 ML350, AMG ML63, 2015 ML250, ML400, 2016 GLE450, GLE300, 2016-2018 GLE350, GLE550, 2016-2019 GLE400, 2017-2019 AMG GLE43, and 2016-2020 AMG GLE63 vehicles. Water might accumulate in the spare tire wheel well and damage ... Read more

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

Dealers will install a water drain plug, inspect for water intrusion, and replace the fuel pump control unit as necessary, free of charge. Owner notification letters were mailed February 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers for this recall are 202... Read more

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE

Defect Description

Consequence

An engine stall while driving increases the risk of a crash.

Remedy

348,183 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

COMMUNICATION

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models... Read more

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-80... Read more

24,226 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

COMMUNICATION

Defect Description

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy

24,226 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

SUSPENSION:FRONT

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Mati... Read more

Consequence

The leaking oil in the presence of an ignition source can increase the risk of a fire.

Remedy

MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall i... Read more

9,725 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

SUSPENSION:FRONT

Defect Description

Consequence

The leaking oil in the presence of an ignition source can increase the risk of a fire.

Remedy

9,725 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE300d 4Matic, GLE400 4Matic, GLE350 4Matic, GLE63 AMG, GLE63 AMG Coupe, GLE63S AMG and GLE63S AMG Coupe, and 2017 GLS450 4Matic, GLE550 4Matic, and GLE63 AMG 4Matic vehicles. These vehicles may have excess bulkhead insulation extending into... Read more

Consequence

If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.

Remedy

MBUSA will notify owners, and dealers will remove any excess bulkhead insulation and rework the windshield bonding, as necessary, free of charge. Interim owner letters will be mailed in December 2017. Owners will receive a second notice when the remedy is available in late January 2018. MBUSA's n... Read more

3,620 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

VISIBILITY:WINDSHIELD

Defect Description

Consequence

If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.

Remedy

3,620 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Consequence

If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.

Remedy

3,620 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

VISIBILITY:WINDSHIELD

Defect Description

Consequence

If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.

Remedy

3,620 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

STEERING:ELECTRIC POWER ASSIST SYSTEM

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AM... Read more

Consequence

If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.

Remedy

MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk are expected ... Read more

58,323 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

STEERING:ELECTRIC POWER ASSIST SYSTEM

Defect Description

Consequence

If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.

Remedy

58,323 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

VISIBILITY:WINDSHIELD

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE350 4Matic and GLS 450 4Matic vehicles. The windshield bonding may be insufficient and, as a result, the windshield may separate from the vehicle in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Ve... Read more

Consequence

If the windshield detaches in the event of a crash, the passenger frontal air bag may not be supported properly after it deploys, increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will replace the windshield, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

4 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

SUSPENSION:FRONT:CONTROL ARM:UPPER ARM

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE350 4Matic, GLE350, GLE350 4Matic Bluetec, GL450 4Matic, and GLE450 Coupe 4Matic vehicles. In the affected vehicles, the bolt that connects the upper control arm and the axle stub may not have been properly tightened.

Consequence

The loose bolt may cause improper wheel tracking, increasing the risk of a crash.

Remedy

MBUSA will notify owners, and dealers will inspect the tightness of the bolt connecting the upper control arm and the axle stub on the affected vehicles, replacing the upper control arm if necessary, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-36... Read more

37 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Consequence

If the windshield detaches in the event of a crash, the passenger frontal air bag may not be supported properly after it deploys, increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will replace the windshield, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

4 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

SUSPENSION:FRONT:CONTROL ARM:UPPER ARM

Defect Description

Consequence

The loose bolt may cause improper wheel tracking, increasing the risk of a crash.

Remedy

37 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

VISIBILITY:WINDSHIELD

Defect Description

Consequence

If the windshield detaches in the event of a crash, the passenger frontal air bag may not be supported properly after it deploys, increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will replace the windshield, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

4 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Consequence

If the windshield detaches in the event of a crash, the passenger frontal air bag may not be supported properly after it deploys, increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will replace the windshield, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

4 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63... Read more

Consequence

If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.

Remedy

MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

47,799 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL

Defect Description

Consequence

If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.

Remedy

MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

47,799 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION

Defect Description

Consequence

If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.

Remedy

MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

47,799 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL

Defect Description

Consequence

If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.

Remedy

MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

47,799 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

EXTERIOR LIGHTING:HEADLIGHTS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GLE 300d 4MATIC, GLE 350, GLE 350 4MATIC, and GLE 400 4MATIC vehicles manufactured October 14, 2015, to November 23, 2015. The low beam headlights on the affected vehicles may not be properly adjusted. As such, these vehicles... Read more

Consequence

If the low-beam headlights are out of adjustment, the driver's visibility may be reduced, increasing the risk of a crash.

Remedy

MBUSA will notify owners, and dealers will inspect and correct the headlight adjustment, as necessary, free of charge. The recall is expected to begin in November 2016. Owners may contact MBUSA customer service at 1-800-367-6372.

2,215 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

EXTERIOR LIGHTING:HEADLIGHTS

Defect Description

Consequence

If the low-beam headlights are out of adjustment, the driver's visibility may be reduced, increasing the risk of a crash.

Remedy

2,215 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

Complaint Statistics

70 total complaints 7 crashes 6 fires 5 injuries

Top Reported Components

Component	Complaints
FUEL/PROPULSION SYSTEM	9
UNKNOWN OR OTHER	9
STEERING	9
FUEL SYSTEM, GASOLINE	5
ELECTRICAL SYSTEM	4
AIR BAGS	4
ENGINE	4
FUEL SYSTEM, DIESEL	3
POWER TRAIN	3
SERVICE BRAKES	3

Incident date: Aug 5, 2025

While waiting for traffic signal to change with foot on break pedal, the suv accelerated suddenly and lurched forward and rear ended the car ahead of me! Luckily, it was a Hummer with a tire mounted on the rear door and damage occurred only to my MB. Front end has severe damage, hood buckled and hea... Read more

Crash

Incident date: Aug 5, 2025

Crash

Incident date: Mar 30, 2025

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, an abnormal sound was coming from the steering box. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact related... Read more

Incident date: Feb 10, 2025

This has previously been reported, but NHTSA email indicated I needed to file formal complaint. Fuel injector(s) leaked while vehicle parked overnight in driveway. ECU detected fuel and subsequent ignition/spark caused "explosion' blowing out engine intake manifold (appx 50-75 pieces found). All... Read more

Fire

Incident date: Feb 13, 2025

Vehicle sitting in driveway. Fuel injector leakage and resultant engine control unit detecting fuel set off spark which resulted in explosion under hood. Completely destroyed engine intake manifold (over 100 pieces found), and requires all (6) new fuel injectors. Due to core return value, I will... Read more

Fire

Incident date: Feb 12, 2025

car has caught on fire due to (as diagnosed by certified MB mechanic) leaking from fuel injector(s). Issue is known to many MB mechanics. Issue DOES have a recall for other (non GLE350) models in this same year (2016). Request recall issued! Request assistance with having MB warranty/repair probl... Read more

Fire

Incident date: Dec 19, 2024

The contact owns a 2016 Mercedes GLE350 with a Nuna Car Seat installed, Model Name: Rava, Model Number: CS05107RFD, Manufactured Date: May 05, 2021. The contact stated that on several occasions whenever the harness was tugged on, the harness failed to restrain the child seated in the child seat. The... Read more

Incident date: Jul 17, 2024

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving at an undisclosed speed, the vehicle shuddered and hesitated while accelerating and depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was sc... Read more

Incident date: Sep 20, 2024

Car was running normally then check engine light illuminated and car shut off. Was able to coast to roadside. Car would not restart. Diagnosed by professional authorized Mercedes repair shop as fuel injector failure. No parts available after the repair for inspection. Because of shut off while ... Read more

Incident date: Sep 6, 2024

Reporting an issue with 2016 GLE 350 4Matic - 78000 Mileage - Intake Air System Leak - Code P007900 Symptoms: High pitched Whistling noise coming from Engine Impact: Unsafe drivability; safely hazard Defective Part Replaced: Crank case Valve Assembly Customer Expectation: Due to the nature, Merce... Read more

Incident date: Dec 1, 2023

See attached document for complaint

Incident date: Dec 1, 2023

See attached document for complaint

Incident date: Dec 1, 2023

See attached document for complaint

Incident date: Nov 1, 2023

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The console had overheated. The engine and oil warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed tha... Read more

Incident date: Nov 1, 2023

Incident date: Mar 14, 2024

I own a 2016 Mercedes GLE350 that was repaired under a safety recall involving failure of a fuel pump due to water intrusion into the spare wheel well. Mercedes Benz "fixed" the car under the safety recall however, several months later, my vehicle experienced the same exact issue - water intrusion e... Read more

Incident date: Mar 14, 2024

Incident date: Feb 3, 2024

Engine light on dashboard turned on in beginning of Feb 2024 … bought vehicle to dealer for assessment … was told right side catalytic converter has malfunctioned and will need to be replaced … vehicle has about 66,000 miles and it was a 2016 vehicle … apparently warrantly had expired in Nov... Read more

Incident date: Jan 9, 2024

The door hinges are an issue with these cars many many people are expressing the same issues which is the door hinges fail and start popping and cracking. Mercedes isn’t issuing a recall or remedy for this. Also there’s an issue with the passenger airbag weight sensors going bad which is throwin... Read more

Incident date: Jan 9, 2024

Incident date: Apr 3, 2023

When driving, the vehicle suddenly slows down and then the brakes stop working. Vehicle then slows down to a complete stop. Happens randomly. This put me and other drivers at risk as cars behind me would suddenly have to slow down or stop without warning and I would have to steer out of the road to ... Read more

Incident date: Nov 8, 2022

We were driving in the street and just suddenly the front of the car was on fire. We stopped the car and we had almost no time to get out because the flames got very big in just minutes. Good thing the doors weren't locked because we safely got out of the car. This incident happened in rush hour and... Read more

Fire

Incident date: Nov 8, 2022

Fire

Incident date: Nov 8, 2022

Fire

Incident date: Jan 15, 2017

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving 45-50 MPH, the messages "Car Not in Park" and " Transmission Not in Park - Chance of Car Rolling" were displayed, and the vehicle independently shifted into park(P) and stopped. The contact moved the gear shifter to ... Read more

Incident date: Mar 19, 2023

Vehicle became disabled while owner was driving. Car stopped accelerating and stalled in the roadway. Vehicle was inoperable and had to be towed to the dealership. According to the Mercedes Service technician the rear output shaft bearing went out, tore the splines off of the trans output shaft y... Read more

Incident date: Jun 1, 2022

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving approximately 30 MPH, the vehicle stalled and lost motive power. The vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the residence. The contact stated that the vehicle was then towe... Read more

Incident date: Jun 1, 2022

Incident date: Feb 23, 2023

The contact owns a 2016 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The contact stated a week later the vehicle began to hesitate and the check engine warning light was illuminated. The vehicle was not driv... Read more

Incident date: Feb 23, 2023

Incident date: Feb 24, 2023

The contact owns a 2016 Mercedes-Benz GLE350. The contact received notification of the NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline) however, the dealer was notified prior to the failure and the contact was informed that no appointments were available for another 6 we... Read more

Incident date: Jan 1, 2023

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving at various speeds, the vehicle would suddenly lose motive power and stall. Eventually, the vehicle could not be restarted and was towed to the local dealer to be diagnosed. The contact was made aware of water intrusion in... Read more

Incident date: Jan 1, 2023

Incident date: Aug 16, 2022

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that upon entering her vehicle, the windshield started to shatter at the bottom of the driver’s side windshield, without incident. Over the next few days, two more spider-web shaped cracks had formed at the bottom, mid-section of the... Read more

Incident date: Feb 1, 2022

02/2022 I have a 2016 GLE 350 with 31,000 miles. Safety issue: steering column sensor has failed thus blind spot assist does not work. Also turn signals periodically do not work. Functionality usually restores if car shut-off & re-started. Then fails again later at varying intervals.

Incident date: Feb 1, 2022

Incident date: Oct 9, 2021

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving 20 MPH and depressing the brake pedal while approaching a traffic light, the vehicle independently shifted into park and seized. The contact stated no warning light was illuminated. The contact was able to restart the veh... Read more

Incident date: Sep 14, 2021

Fuel injection system causing stalling on the road

Incident date: Sep 26, 2021

On September 26th, 2021 I was reversing out a parking space, the rear camera was engaged and the R indication in place. While halfway out of the parking space the vehicle accelerated hitting another vehicle. The brakes would not engage to slow or stop the vehicle, I had to slip the gear into park to... Read more

Crash

Incident date: Oct 10, 2021

The contact owns a 2016 Mercedes Benz GLE350. The contact stated that while stationary a second vehicle crashed head-on into the front of the vehicle causing severe damage to the front end. During the crash, neither the front driver-side nor passenger-side airbags were deployed. The driver sustained... Read more

Crash 2 injured

Incident date: Feb 1, 2021

BLIND SPOT ASSIST MESSAGE COMES ON AND OFF. THEN DIRECTIONAL SIGNALS STOP WORKING INTERMITTENTLY

Incident date: Feb 1, 2021

BLIND SPOT ASSIST MESSAGE COMES ON AND OFF. THEN DIRECTIONAL SIGNALS STOP WORKING INTERMITTENTLY

Incident date: Dec 1, 2020

GAS FILLER DOOR WILL NOT OPEN. THE ONLY WAY YOU CAN ACCESS TO THE GAS TANK DOOR LEVER IIS TO OPEN THE REAR HATCH , TAKE THE EMERGENCY ACCESSORIES PANEL COVER AND FEEL THE GAS LEVER AND FLIP

Incident date: Oct 20, 2020

THE "PANORAMIC SUNROOF" (THE SLIDING PORTION) SUDDENLY EXPLODED AFTER MIDNIGHT ON AN INTERSTATE HIGHWAY AT 75 MPH - SCARING ME INTO SWERVING AND NEARLY WRECKING THE CAR. IF THE SUNSHADE HAD NOT BEEN CLOSED THE GLASS WOULD HAVE BEEN IN OUR EYES AND FACE. PHOTO WAS A GAS STATION 10 MINUTES LATER.

Incident date: Aug 15, 2020

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF GLASS SHATTERED WITHOUT IMPACT. THE CONTACT TOOK THE VEHICLE TO MERCEDES BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024) WHERE THE MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTAC THAT THE... Read more

Incident date: Sep 1, 2019

WHEN THE CAR IS LOCKED, THE DOORS STILL OPEN . MERCEDES COVERED THE FIRST FAILED LOCKS IN OCT 2019 UNDER WARRANTY AND I COVERED THE SECOND DOOR MARCH 2020. NOW THERE IS A 3RD FAILED LOCK. I CALLED MERCEDES TO COVER BECAUSE THIS IS A SAFETY ISSUE THAT SHOULD BE RECALLED. ALL THE MERCEDES MECHANICS AR... Read more

Showing 50 of 70 complaints.

EPA Fuel Economy — 2016 MERCEDES-BENZ GLE350

Trim / Engine	City MPG	Highway MPG	Combined MPG	Fuel Type	Annual Fuel Cost
3.5L 6-cyl, Automatic 7-spd (Rear-Wheel Drive)	18.0	23.0	20.0	Premium	$3,450

CO2 Emissions: 440.0 g/mile (Standard Sport Utility Vehicle 2WD)

Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.

Technical Service Bulletins — 2016 MERCEDES-BENZ GLE350

94 manufacturer communications from 71 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	17
350000 EQUIPMENT	13
100000 POWER TRAIN	6
020000 SUSPENSION	6
010000 STEERING	5
130000 VISIBILITY	5
060000 ENGINE AND ENGINE COOLING	4
160000 STRUCTURE	3

220000 SEATS

Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.g. seat bel

350000 EQUIPMENT

The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). In the HERMES control unit log, under the "URL" tab, the value DEFAULT is st

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

"MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 a?? Boost Pressure is Too High"" "

162900 STRUCTURE:BODY:ROOF AND PILLARS

Model series 167 noise on B/C/D pillars.

980000 UNKNOWN OR OTHER

Model series 167 noise on B/C/D pillars.

280000 BACK OVER PREVENTION

Model series 167 noise on B/C/D pillars.

980000 UNKNOWN OR OTHER

IMPORTANT NEW EMISSION SERVICE CAMPAIGN INFORMATION.

252100 ELECTRONIC STABILITY CONTROL:CONTROL MODULE:SOFTWARE

IMPORTANT NEW EMISSION SERVICE CAMPAIGN INFORMATION.

070000 FUEL SYSTEM, GASOLINE

Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning

071000 FUEL SYSTEM, GASOLINE:STORAGE

Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning

100000 POWER TRAIN

Launch NCU 2021070020- Perform SCN coding in powertrain control unit

330000 INTERIOR LIGHTING

Touch pad: Search lighting does not dim or does not turn on.

110000 ELECTRICAL SYSTEM

For plug in hybrid and electric variants: Complaints about the electric range

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla

118000 ELECTRICAL SYSTEM:SOFTWARE

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Creaking noise from fixed glass section of panoramic roof in area of rear passenger compartment grab handles

061122 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:HOSES/PLUMBING

Replace charge air hose between charge air cooler and turbocharger

350000 EQUIPMENT

Replace charge air hose between charge air cooler and turbocharger

350000 EQUIPMENT

Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

110000 ELECTRICAL SYSTEM

Implausible "service due" instrument cluster message, head unit pop-up, or Mmc message

340000 COMMUNICATION

Incorrect time and/or instrument cluster message "SOS, service not activated" and/or Mercedes Me connect services nonfunctional

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Incorrect time and/or instrument cluster message "SOS, service not activated" and/or Mercedes Me connect services nonfunctional

350000 EQUIPMENT

To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type

110000 ELECTRICAL SYSTEM

Event memory in the instrument cluster mileage readings intermittently inaccurate

355100 EQUIPMENT:OTHER:LABELS

Information Label on Tire Sealant

190000 TIRES

Information Label on Tire Sealant

110000 ELECTRICAL SYSTEM

Rework electrical connectors of engine control unit

010000 STEERING

Assessment of actuating and operating noise from steering

100000 POWER TRAIN

Throttle lift-off clunking noises at drive shafts of rear axle

100001 HYBRID PROPULSION SYSTEM

Electric range is reduced after brief period

118000 ELECTRICAL SYSTEM:SOFTWARE

Update restraint system control unit software

221700 SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

Noises from seat climate control/ seat ventilation

220000 SEATS

Noises from seat climate control/ seat ventilation

110000 ELECTRICAL SYSTEM

Broken sliding sunroof operating switch in the overhead control panel

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Broken sliding sunroof operating switch in the overhead control panel

350000 EQUIPMENT

Audio 20: Symbols in the status line in the central display can overlap

353000 EQUIPMENT:ELECTRICAL

Audio 20: Symbols in the status line in the central display can overlap

130000 VISIBILITY

Cracking noises at doors in area of window frame

160000 STRUCTURE

Cracking noises at doors in area of window frame

350000 EQUIPMENT

Cracking noises at doors in area of window frame

010000 STEERING

Height adjustment of electric steering column adjustment sticks at top end stop

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Instrument cluster: HOLD indicator continues to be lit for a few seconds although the vehicle is moving

010000 STEERING

Correct Torque of Front Left and Right Torsion (Stabilizer) Bar Linkage Nut

100000 POWER TRAIN

Model series 166 NAG2 (VGS4, DAS3) OM642, initial engagement jerk in R

061400 ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL

Ticking or pulsing noise from high-pressure pump and/or fuel injectors.

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Traffic information service and posibly the voice control, nonfunctional after navigation software update.

110000 ELECTRICAL SYSTEM

Engine fan runs continuously, a/c inoperable or, engine light illuminates sporadically.

110000 ELECTRICAL SYSTEM

Engine fan runs continuously, a/c inoperable or, engine light illuminates sporadically.

220000 SEATS

The electric seat adjustment and/or the seat heater/seat ventilation or rear monitor is nonfunctional

100000 POWER TRAIN

The 1-2, 2-3 and/or 3-4 acceleration upshift can be uncomfortable when the transmission oil is cold.

110000 ELECTRICAL SYSTEM

Noise in center console area of W166.

350000 EQUIPMENT

Noise in center console area of W166.

110000 ELECTRICAL SYSTEM

Side windows may make noises when closing and opening, or reverse direction when closing.

130000 VISIBILITY

Side windows may make noises when closing and opening, or reverse direction when closing.

130000 VISIBILITY

Side windows may make noises when closing and opening, or reverse direction when closing.

110000 ELECTRICAL SYSTEM

Side windows may make noises when closing and opening, or reverse direction when closing.

350000 EQUIPMENT

Oxidation products of the cavity preservation can enter the interior compartment via the air conditioning.

160000 STRUCTURE

Belt holder/ retaining tab on side paneling in trunk is broken

020000 SUSPENSION

ACTIVE CURVE SYSTEM malfunction in instrument cluster in combination with the following fault codes in the ACS control unit: P100000: The oil pressure at the front axle is too low. (Veh. up to approx. 7/2012) P100200: The oil pressure at

110000 ELECTRICAL SYSTEM

Minor leaks at the oil duct of the left or right cylinder head of engines 157, 276 and 278. 1. Left cylinder head: Oil passage plug hole on left beside mechanical vacuum pump. 2. Right cylinder head: Oil passage plug hole below high-press

070000 FUEL SYSTEM, GASOLINE

020000 SUSPENSION

Rumbling noises from the area of the front axle.

100000 POWER TRAIN

Brake linings on rear axle exhibit differential wear

350000 EQUIPMENT

A production fault means that the telematics DVD A 166 827 14 00 cannot be used. Because of this the previous telematics DVDs A 204 827 03 65 and A 204 827 10 65 must continue to be used for control unit programming. If required, these are

160000 STRUCTURE

Cracking noises or squeaking noises at the doors in the area of the window frame while driving, especially when driving on rough roads.

130000 VISIBILITY

Cracking noises or squeaking noises at the doors in the area of the window frame while driving, especially when driving on rough roads.

350000 EQUIPMENT

Apple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.

350000 EQUIPMENT

Sound system: Intermittent loss of sound after engine start

110000 ELECTRICAL SYSTEM

Engine diagnosis warning lamp active. Fault code 20BE1B and/or 20BD1B (The heating element of the AdBlue tank has a malfunction) is logged in the Blue-Tec control unit.

010000 STEERING

Creaking noise when making vertical or longitudinal adjustment to electrical steering column

350000 EQUIPMENT

The complete headliner can no longer be replaced for loose headliner magnets. As described in AR68.30-P-4300GQ, 2-component adhesive A 005 989 09 71 is to be used for gluing on the headliner magnets. Any missing magnets can be reordered as

356000 EQUIPMENT ADAPTIVE/MOBILITY

020000 SUSPENSION

Cracking, clunking noise when braking the vehicle to a stop or when moving off, when the suspension compresses and rebounds at the front axle. Sometimes a single jolt can also be felt at the steering wheel.

110000 ELECTRICAL SYSTEM

The rear seat heating cannot be activated when the customer has set the ambiance illumination to "Neutral" and "Stage 1" or "Stage 2" in the instrument cluster.

110000 ELECTRICAL SYSTEM

Engine diagnosis warning lamp active. Fault code 20BE1B and/or 20BD1B (The heating element of the AdBlue tank has a malfunction) is logged in the Blue-Tec control unit.

060000 ENGINE AND ENGINE COOLING

Oil spray or fouling on the ACTIVE CURVE SYSTEM is not related to leakage of the hydraulic pump.

162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

The liftgate can no longer be opened when the ambiance illumination is set to stage 1 or 2.

110000 ELECTRICAL SYSTEM

The key is not recognized in the electronic ignition switch, the vehicle cannot be started and/or the automatic transmission may perform an "Automatic P function" at speeds below 6 km/h.

060000 ENGINE AND ENGINE COOLING

Engine diagnosis warning lamp lights up - Fault code entry (FC) 14A600 or 14A700

020000 SUSPENSION

Thumping noises from front axle when driving over bumps on road.

353000 EQUIPMENT:ELECTRICAL

"SOS mbrace service not activated".

110000 ELECTRICAL SYSTEM

Engine diagnosis warning lamp lights up. Fault code 20B91B, 20B913 (The output for the heating element of the AdBlue pressure line has an electrical fault or an open circuit) is stored in the SCR control unit.

100000 POWER TRAIN

FC 2783 (Friction power of torque converter lockup clutch is too high) or FC 0741 (Actuation of torque converter lockup clutch not possible) stored in transmission control unit. One possible additional customer complaint could be "poor acce

130000 VISIBILITY

Since 12/2012 (model 166) and since 06/2013 (model 242) the glass breakage loops are no longer in the side windows and rear window. Suitable interior protection ensures that the interior monitoring function continues to operate correctly.

020000 SUSPENSION

Thumping noises at the front axle when driving over road bumps

010000 STEERING

Single, throttle lift-off, clunking noise from the side shaft when starting off (audible at the wheel). The clunk is heard once when changing from forward to reverse (and vice versa).

020000 SUSPENSION

1. In vehicles up to VIN 166 ### #A 097760 without code 803, the following fault code is logged in the quick test: P1C9B00. The control unit 'Roll control' has a malfunction. 2. In vehicles up to VIN 166 ### #A 097760 with code 803 or vehi

060000 ENGINE AND ENGINE COOLING

Engine diagnosis warning lamp activated. Fault code P045600 "Very fine leak" or P044200 "Fine leak" stored in engine control unit.

070000 FUEL SYSTEM, GASOLINE

Combination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.

350000 EQUIPMENT

A flapping/rattling noise can be heard from the area of the center console towards the rear.

MERCEDES-BENZ GLE350 — All Years Overview

Complete safety history for the MERCEDES-BENZ GLE350 across all model years (2016–2017).

292 Total Recalls

153 Total Complaints

0 Investigations

18 Reported Crashes

6 Reported Fires

0 Reported Deaths

MERCEDES-BENZ GLE350 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2017	246	83	View
2016 (current)	46	70

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View