2015 MERCEDES-BENZ GL550
3 recalls — 8 complaints
19V787000
Nov 1, 2019
COMMUNICATION
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models... Read more
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-80... Read more
18V272000
Apr 27, 2018
SUSPENSION:FRONT
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Mati... Read more
Consequence
The leaking oil in the presence of an ignition source can increase the risk of a fire.
Remedy
MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall i... Read more
16V900000
Dec 14, 2016
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 GL350 4Matic Blutec, GL450 4Matic, GL550 4Matic, ML250 Blutec, ML350, ML350 4Matic, ML400 4Matic and 2015-2016 GL63 AMG 4Matic vehicles manufactured September 29, 2014 through March 27, 2015. The affected vehicles have axle bolts ... Read more
Consequence
If any of the remaining front or rear axle bolts fracture, the vehicle may be unstable, reducing the handling capability and increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will replace the axle carrier bolts, free of charge. The recall is began February 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
Complaint Statistics
8 total complaints
3 fires
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 4 |
| UNKNOWN OR OTHER | 2 |
| STRUCTURE:BODY | 1 |
| SEATS | 1 |
ENGINE
Apr 15, 2024
Incident date: Feb 15, 2024
See attached document for complaint
ENGINE
Sep 26, 2023
Incident date: Sep 11, 2023
My 2015 GL550 has 90k miles on it and is city driven, on 09/11/2023 when I was trying to pull out onto a main rd my suv hesitated and the check engine light came on, luckily traffic wasn’t heavy at the time so I wasn’t in any accidents. I called and was able to get my suv into my local Mercedes ... Read more
ENGINE
Feb 22, 2023
Incident date: Jan 1, 2015
Upon receipt of vehicle, when the weather was nice, a rattle in the engine compartment appeared to take place intermittently. Upon diagnosis by a dealership, intermittent was confirmed to take place on a cold start, and not intermittently. Upon further research, it was found the rattle is related t... Read more
SEATS
Oct 8, 2022
Incident date: Sep 7, 2022
There are many models of the gl550 ranging from 2012-2015, where the second row driver side seats get stuck in a downward position. Recently it happened to me and another gl550 was in the shop at Mercedes North Houston for repair for the same issue. These are very common in this make and model and... Read more
ENGINE
Jun 22, 2022
Incident date: Jun 16, 2022
As I was driving down the freeway the whole vehicle caught on fire and we got out of the car and within 2-3 minutes while car was burned to ashes.
Fire
STRUCTURE:BODY
Jun 22, 2022
Incident date: Jun 16, 2022
As I was driving down the freeway the whole vehicle caught on fire and we got out of the car and within 2-3 minutes while car was burned to ashes.
Fire
UNKNOWN OR OTHER
Jun 22, 2022
Incident date: Jun 16, 2022
As I was driving down the freeway the whole vehicle caught on fire and we got out of the car and within 2-3 minutes while car was burned to ashes.
Fire
UNKNOWN OR OTHER
Dec 7, 2016
Incident date: Jul 1, 2016
MY CAR HAS AN ONGOING PROBLEM WITH THE HVAC SYSTEM. IT GENERATES A MOLD AND MILDEW SMELL WHILE USING THE AC AND HEAT. MERCEDES SAYS THEY NO OF THIS ISSUE BUT HAVE NO PERMANENT FIX. THE SMELL IS SO BAD THAT IT IS ALMOST UN-DRIVABLE. MERCEDES DEALERSHIPS HAVE BULLETINS THAT DENOTE THE ISSUE IS KNOWN, ... Read more
MERCEDES-BENZ GL550 — All Years Overview
Complete safety history for the MERCEDES-BENZ GL550 across all model years (2010–2017).
38
Total Recalls
66
Total Complaints
0
Investigations
3
Reported Crashes
3
Reported Fires
0
Reported Deaths