2013 MCI J4500

7 recalls — 0 complaints — 69 TSBs

STRUCTURE:BODY:DOOR

Defect Description

Motor Coach Industries (MCI) is recalling certain 102DL3, 102D3, MC12PTV, E4500, D4000, 102D3ISTV, D4500, J4500, D4000ISTV, D4005, D4505, and J3500 transit buses. Please refer to MCI's recall report for specific model year information. The front door lower curb view glazing material is incorrect. A... Read more

Consequence

The incorrect window glazing material may reduce the driver's visibility, increasing the risk of a crash.

Remedy

MCI will replace the glass, free of charge. Owner notification letters were mailed February 4, 2026. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is 22-005.

15,454 vehicles affected

Manufacturer: Motor Coach Industries, Inc

STEERING:HYDRAULIC POWER ASSIST SYSTEM

Defect Description

Motor Coach Industries (MCI) is recalling certain 2001-2015 J4500 and 1997-2013 102EL3/E4500 coaches equipped with a hydraulic rear axle (tag axle) steering system. The axle's alignment and low hydraulic pressure in the steering system may cause the steering system to lock, causing a loss of steeri... Read more

Consequence

Loss of steering control may increase the risk of a crash.

Remedy

MCI will inspect and repair axle alignment, as necessary, free of charge. MCI issued owners an interim notification on March 26, 2019. Owner notification letters were mailed on May 14, 2021. Owners may contact MCI customer service at 1-800-241-2947. MCI's number for this recall is SB 469.

2,089 vehicles affected

Manufacturer: Motor Coach Industries

SUSPENSION

Defect Description

Motor Coach Industries (MCI) is recalling certain 2014 -2016 J4500 vehicles. The front sway bar on these vehicles may crack at the bushing/clamp locations.

Consequence

If the sway bar cracks, it can detach from the vehicle, affecting vehicle handling and increasing the risk of a crash.

Remedy

Motor Coach Industries (MCI) will notify owners and dealers will replace the sway bar assembly, free of charge. The recall began on June 13, 2017. Owners may contact Motor Industries at 1-800-241-2947. MCI's number for this recall is Service Bulletin 452.

1,165 vehicles affected

Manufacturer: Motor Coach Industries

SEATS

Defect Description

Motor Coach Industries (MCI) is recalling certain model year 2011-2013 and 2015 J4500 coaches manufactured November 18, 2011, to July 10, 2015, 2011-2012 and 2014-2015 D4000 coaches manufactured manufactured September 24, 2010, to September 5, 2015, 2011-2013 and 2015-2016 D4005 coaches manufactured... Read more

Consequence

If the seatbelt anchorage assembly separates from the J-Bracket, the bus driver may not be properly restrained in the event of a crash increasing their risk of injury.

Remedy

MCI will notify owners and dealers will inspect the seats and determined if welds are missing. Any J-Bracket that is missing welds will be removed and replaced, free of charge. The recall began on February 15, 2016. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is SB 431... Read more

607 vehicles affected

Manufacturer: Motor Coach Industries

POWER TRAIN:AXLE HUBS

Defect Description

Motor Coach Industries (MCI) is recalling certain model year 2014 D4500 vehicles manufactured December 19, 2013, to April 14, 2014, 2013-2014 D4505 vehicles manufactured February 1, 2013, to April 22, 2014, and 2013-2015 J4500 vehicles manufactured November 26, 2013, to May 22, 2015. The affected mo... Read more

Consequence

Cracks in the hub may result in hub failure, which could cause a loss of vehicle control, increasing the risk of a crash.

Remedy

MCI will notify owners, and dealers will begin a routine inspection process to identify any hub carrier leaks. When parts become available, the affected hub carriers will be replaced, free of charge. The recall began on August 4, 2015. Owners may contact MCI customer service at 1-800-241-2947. M... Read more

232 vehicles affected

Manufacturer: Motor Coach Industries

SERVICE BRAKES

Defect Description

Motor Coach Industries (MCI) is recalling certain model year 2013-2015 MCI J4500 motor coaches manufactured July 83, 2013, to December 19, 2014 and equipped with ZF axles and independent front suspension. The routing and clamping of the steering axle brake hose to the steering axle brake chamber ma... Read more

Consequence

The rubbing may wear a hole into the brake hose resulting in a loss of air pressure in the front brake chamber, reducing brake performance and increasing the risk of a crash.

Remedy

MCI will notify owners. The remedy for this recall is still under development. The recall began on March 2, 2015. Owners may contact MCI customer service at 1-800-241-2947.

147 vehicles affected

Manufacturer: Motor Coach Industries

SEAT BELTS:FRONT:ANCHORAGE

Defect Description

Motor Coach Industries (MCI) is recalling certain model year 2009-2014 E4500 and J4500 motorcoaches manufactured October 2008 through October 2013, and equipped with passenger seats with 3-point seat belts. The seat track for the second row passenger seats may be missing a weld at the end of the sea... Read more

Consequence

In the event of a crash, the seat may detach from its floor mounting, increasing the risk of injury to the occupant.

Remedy

MCI will notify owners, and dealers will modify the seat anchorage, free of charge. The recall began on May 9, 2014. Owners may contact MCI at 1-800-241-2947. MCI's number for this recall is 408.

957 vehicles affected

Manufacturer: Motor Coach Industries

No complaints found for this vehicle.

Technical Service Bulletins — 2013 MCI J4500

69 manufacturer communications from 56 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
060000 ENGINE (PWS)	9
350000 EQUIPMENT	6
356000 EQUIPMENT ADAPTIVE/MOBILITY	5
110000 ELECTRICAL SYSTEM	4
010000 STEERING	4
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM	4
114000 ELECTRICAL SYSTEM:WIRING	3
060000 ENGINE AND ENGINE COOLING	3

110000 ELECTRICAL SYSTEM

MCI has released Technical Service Information Bulletin (TSIB) 22-12 to address concerns with water ingress in remote switch box. The TSIB provides guidance on how to rework the box to inhibit water intrusion and connector corrosion

220000 SEATS

Technical Service Information Bulletin describing the replacement of seating backrest attachment hardware with the addition of a mechanical lock nut on specifically equipped buses manufactured prior to model year 2020.

030000 SERVICE BRAKES, HYDRAULIC

This Technical Service Information Bulletin (TSIB) describes an update from Meritor for the bolt torque application requirements on hub-to-rotor bolts for the front, drive and tag axles, on specific coaches equipped with Meritor EX225 disc

350000 EQUIPMENT

This Service Bulletin provides a checklist of actions to perform on a daily, weekly and monthly basis for parked coaches before they are considered ready for driving.

110000 ELECTRICAL SYSTEM

This Service Bulletin informs affected owners of the steps to add a tensioner bracket to increase the tension on the A/C compressor belt.

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

This Service Bulletin informs affected owners of the steps to add a tensioner bracket to increase the tension on the A/C compressor belt.

020000 SUSPENSION

This service bulletin outlines the steps to replace the adapter plates on the tag axle bellows to increase support for the bellow piston.

060000 ENGINE AND ENGINE COOLING

DDC Field service campaign for GHG17 Detroit DD13 engines requiring software reprogramming and new emission label replacement. This field service applies only to MCI (Motor Coach Industries) vehicles.

350000 EQUIPMENT

This Service Bulletin outlines the steps to install reinforcement bracket for the mudflap on coaches equipped with MCI P/N 03-33-2646.

010000 STEERING

This Service Bulletin outlines the necessary steps to inspect the power steering system for proper operation. It also lists the necessary steps to replace the power steering seals if needed.

120000 EXTERIOR LIGHTING

This Procedure is for changing the functionality of the tail lights such that they comply with New Jersey Administrative Code Section 16:53-3.30, which requires the stop lights to be "separate and independent" of all other rear lights on th

060000 ENGINE AND ENGINE COOLING

This Procedure outlines the steps to install a relief valve on the air compressor for coaches equipped with DD13 engines.

080000 FUEL SYSTEM, DIESEL

This Procedure outlines the steps to replace the fuel overflow hose and clamp on the fuel tank on model year 2011-2020 J4500 model coaches.

010000 STEERING

This Service Bulletin informs affected owners of 1997-2013 E4500 and 2001-2015 J4500 model coaches equipped with Rear Axle Steering (RAS) system of the importance of maintaining tag axle caster, and provides the procedure to adjust the cast

180000 VEHICLE SPEED CONTROL

This Service Bulletin informs affected owners of model year 2011-2019 J4500 coaches equipped with entrance door sensor MCI P/N 07-19-1176, of the procedure to adjust the entrance door sensor for proper sensor alignment. The procedure also

110000 ELECTRICAL SYSTEM

This Service Advisory informs affected owners of model year 2012-2018 J4500 model coaches that the Fan Test Switch, in the remote JBox, in some instances has been accidentally turned on and left on, resulting in the engine running cool and

060000 ENGINE (PWS)

160000 STRUCTURE

This Service Bulletin informs affected customers that they may experience water intrusion into the interior cavity of the front junction box compartment on model year 2012-2017 MCI J4500 model coaches, and that an additional seal on the int

350000 EQUIPMENT

124000 EXTERIOR LIGHTING:BACK UP LIGHTS

This Service Bulletin informs affected customers that model year 2012-2018 MCI J4500 model coaches may experience fading, discoloration or delamination of the tail light assembly and that MCI will provide replacement parts at no cost to the

114400 ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

This Service Bulletin informs affected customers to routinely inspect the wheelchair power circuit breaker and cable connections for corrosion every 6,000 miles/9,000 km on model year 2009-2017 MCI J4500 model coaches equipped with a Braun

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

This Service Bulletin supercedes Service Bulletin 446 in its entirety and informs affected customers that model year 2011-2017 MCI J4500 model coaches may exhibit signs of premature wear or cracks in the A/C compressor support tube, which m

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

This Service Bulletin informs affected customers that model year 2011-2017 MCI J4500 model coaches may exhibit signs of premature wear or cracks in the A/C compressor support tube, which may cause the drive belt for the A/C compressor to fa

356000 EQUIPMENT ADAPTIVE/MOBILITY

This Service Bulletin informs affected customers that the remote junction box installed on model year 2013-2016 MCI J4500 model coaches is subject to corrosion and that MCI will remedy the affected coaches at no cost to the customers.

114000 ELECTRICAL SYSTEM:WIRING

This Procedure is to be performed in conjunction with Service Bulletin 445, and provides a procedure to insert plugs in the transmission harness connector open cavities to help prevent water migration into the transmission connector and har

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

114000 ELECTRICAL SYSTEM:WIRING

This Service Bulletin informs affected customers that customers may experience water migration into the transmission connector and harness on MY 2013 - 2017 MCI J4500 coaches, and that the transmission interface harness wire loom may wear d

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

200000 WHEELS

This Service Bulletin informs affected customers that ZF Friedrichshafen AG has released a Service Information bulletin regarding checking axle hubs and wheel heads if an ABS tell-tale lamp is activated during coach operation on MCI J model

107000 POWER TRAIN:AXLE HUBS

063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

This Service Bulletin informs affected customers of the maintenance procedures for the Torca Accuseal clamp utilized on the connection between the after-treatment system (selective catalyst reduction device) and tailpipe; that the clamp is

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

350000 EQUIPMENT

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT THE POTENTIAL MAY EXIST IN WHICH THE ENTRANCE DOOR EXHAUST LINE ROUTED THROUGH THE SPARE TIRE COMPARTMENT COULD BECOME PLUGGED WITH SNOW AND/OR ICE, AND IN THIS CONDITION THE PLUGGED EXH

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

050000 PARKING BRAKE

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT IF THE COACH OPERATOR FAILS TO FOLLOW THE CORRECT SEQUENCE IN THE MCI WHEELCHAIR LIFT PROCEDURE IN THE MCI OPERATOR'S MANUAL, THE POTENTIAL MAY EXIST IN WHICH THE PARK BRAKE MAY FAIL TO

356000 EQUIPMENT ADAPTIVE/MOBILITY

This Service Bulletin informs customers that MCI was notified by ZF Friedrichshafen AG that the lower die-cast aluminum seal carrier of the front and trailing (tag) axle king pin mount has exhibited signs of premature wear on model year 201

050000 PARKING BRAKE

The following procedure outlines the operational checks for the primary and secondary brake syst;em and the park brake automatic actuation operation on J4500 series equipped with ZF axles and ABD22X disc brakes.

030000 BRAKES (PWS)

350000 EQUIPMENT

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

110000 ELECTRICAL SYSTEM

Motor Coach Industries (MCI) has received field reports of the alternator bracket on 2010 and 2013 Cummins ISX engine exhibi;ting signs of fatigue and cracking. MCI is instructing customers operating a D or J4500 serues ciacg eqkyuooed wut

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

This Service Bulletin informs customers that MCI has created a procedure outlining the required steps to clean the fixed radiator on model year 2010-2016 MCI J4500 model coaches.

356000 EQUIPMENT ADAPTIVE/MOBILITY

This Service Bulletin supersedes Service Bulletin 424 in its entirety and informs customers that MCI was notified by Cummins Inc. that it has issued a campaign to addresses the ISX lubricating oil filter bypass valve in addition to the prev

356000 EQUIPMENT ADAPTIVE/MOBILITY

060000 ENGINE AND ENGINE COOLING

MOTOR COACH IND.: INFORMATION PROVIDED REGARDING SOME MOTOR COACHES WITH INCORRECT ENGINE COOLANT SENSOR INSTALLED WHICH MAY AFFECT OPTIMUM ENGINE PERFORMANCE AND NEED TO BE CORRECTED. MODEL J4500. NO MODEL YEARS LISTED. *PE

070000 FUEL SYSTEM, GASOLINE

This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1638 that addresses the ISX lubricating oil filter bypass valve in addition to the previous fuel pump repair actions outlined in MC

092100 FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP

MOTOR COACH IND.: SOME COACHES NEED TO HAVE THE LUBRICATING OIL FILTER BYPASS VALVE AND FUEL PUMP REPAIRED DUE TO VENDOR'S INSTALLATION. MODEL D, J4500. NO MODEL YEARS LISTED. *PE

060000 ENGINE (PWS)

MOTOR COACH IND.: SOME COACHES NEED TO HAVE THE LUBRICATING OIL FILTER BYPASS VALVE AND FUEL PUMP REPAIRED DUE TO VENDOR'S INSTALLATION. MODEL D, J4500. NO MODEL YEARS LISTED. *PE

122000 EXTERIOR LIGHTING:FOG LIGHTS

This Service Bulletin informs affected customers that MCI has made design changes to the fog light installation on model year 2012-2014 MCI J4500 model coaches replacing the 55W bulb with a 35W bulb which will improve product reliability by

061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

This Service Bulletin informs affected customers that MCI was notified by Cummins Inc. that it has issued a campaign to address ISX high pressure fuel pump ceramic plunger fractures as well as the potential of damage to the roller/tappet as

060000 ENGINE (PWS)

This Service Bulletin supersedes Service Bulletin 415 in its entirety and informs affected customers that the DD13 engine does not reach an operating temperature that is sufficient to perform a regeneration at low ambient temperatures on mo

060000 ENGINE (PWS)

This Service Bulletin informs affected customers that MCI was notified by Detroit Diesel Corporation (DDC) that it has released Field Action 14W1 addressing a reprogramming change, which DDC advises will prevent fault codes and performance

061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

MCI: DUE TO VENDOR PROGRAMMING, TO PREVENT FAULT CODES AND PERFORMANCE ISSUES, THE SOFTWARE FOR ENGINE WILL BE REPROGRAM AND FUEL MAPS. MODEL J4500 SERIES. NO MODEL YEARS LISTED. *PE

114000 ELECTRICAL SYSTEM:WIRING

This Service Bulletin informs affected customers that MCI was notified by Mobile Climate Control (MCC) regarding a potential issue with the wiring in the condenser compartment. The absence of heat shrink on a crimp connector in the condens

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

This Service Bulletin informs affected customers that the diesel exhaust fluid (DEF) pressure line may exhibit signs of fatigue and melting on model year 2011-2014 MCI J4500 model coaches, and that MCI will remedy the affected coaches at no

251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)

OPERATOR MAY EXPERIENCE A BUMP STEER FORCE AT STEERING WHEEL OR JERKING DUE TO ELECTRONIC CONTROL UNIT AND SYSTEM APPLICATION OF THE SERVICE BRAKES. 06/04/14*LJ

030000 BRAKES (PWS)

This Service Bulletin informs affected customers that coaches may experience failure of the VIP module, which may result in the steering wheel switches such as the cruise control and jake brake pod assemblies not working on model year 2013-

010000 STEERING

060000 ENGINE (PWS)

MOTOR COACH IND. (MCI): TO CORRECT AN ACTIVE FAULT CODE (2311), EXPERIENCED IN THE ENGINE, A NEW CALIBRATION ECM IS BEING INSTALLED. *PE

060000 ENGINE (PWS)

This Service Bulletin informs affected customers that the diesel particulate filter (DPF) cradle may exhibit signs of fatigue and cracking on model year 2012-2014 MCI J4500 model coaches equipped with DD13 engine, and that MCI will remedy t

060000 ENGINE (PWS)

This Service Bulletin informs affected customers that the incorrect diesel exhaust fluid (DEF) nozzle supply hose and metering unit fitting was utilized on model year 2012-2013 MCI J4500 model coaches equipped with a DD13 2010 EPA engine wh

060000 ENGINE (PWS)

This Service Bulletin informs affected customers that customers may experience an active diagnostic code 1761-2 and the check engine light on model year 2012-2013 MCI J4500 model coaches, and that MCI will remedy the affected coaches at no

251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)

This Service Bulletin informs affected customers that the electronic control unit (ECU), which controls the antilock braking system (ABS) on the trailing (tag) axle, was installed incorrectly at the production plant on coaches equipped with

010000 STEERING

060000 ENGINE (PWS)

This Service Bulletin informs customers that MCI was notified by Cummins Inc. that it has released Campaign C1344 that addresses a calibration change, which Cummins advises will improve the engine and aftertreatment reliability on Cummins I

162300 STRUCTURE:BODY:DOOR

This Service Bulletin informs affected customers that the wheelchair lift threshold warning system (TWS) function requires improvement on model year 2012-2013 MCI J4500 model coaches equipped with the Actia multiplex system. The threshold

356000 EQUIPMENT ADAPTIVE/MOBILITY

This Service Bulletin informs affected customers that MCI was notified by Shaw Development that the diesel exhaust fluid (DEF) tank cap requires routine cleaning to prevent the potential for crystallization build up at the vent, which may r

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

980000 UNKNOWN OR OTHER

There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for April 2024 for Motor Coach Industries.

NHTSA Safety Investigations — MCI J4500

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2017

Supply and return heater hose rupture

By letter dated August 31, 2020, Motor Coach Industries (MCI) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in certain model year (MY) 2017-2020 J4500 vehicles. An ODI review of Early Warning Reporting (EWR) submissions by MCI, on MY 2017-2019 J4500 buses, iden... Read more

MCI J4500 — All Years Overview

Complete safety history for the MCI J4500 across all model years (2001–2026).

192 Total Recalls

4 Total Complaints

1 Investigations

1 Reported Crashes

0 Reported Fires

0 Reported Deaths

MCI J4500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	1	0	View
2025	1	0	View
2021	5	0	View
2020	9	0	View
2019	12	0	View
2018	13	0	View
2017	8	0	View
2016	7	0	View
2015	10	0	View
2014	10	0	View
2013 (current)	7	0
2012	7	1	View
2011	13	0	View
2010	11	0	View
2009	11	0	View
2008	10	0	View
2007	8	1	View
2006	8	0	View
2005	9	0	View
2004	8	0	View
2003	9	2	View
2002	7	0	View
2001	8	0	View

Other MCI Models

Model	Recalls	Complaints
102A3	0	0	View
102B3	0	0	View
102C3	0	0	View
102D	0	0	View
102D3	0	0	View
102D3ISTV	0	0	View
102DL	0	0	View
102DL3	0	0	View