2021 LEXUS RX350 Recalls, Complaints & Safety

Component	Complaints
STRUCTURE:BODY	1
UNKNOWN OR OTHER	1

Component	Bulletins
350000 EQUIPMENT	26
110000 ELECTRICAL SYSTEM	13
060000 ENGINE (PWS)	7
356000 EQUIPMENT ADAPTIVE/MOBILITY	5
200000 WHEELS	5
060000 ENGINE AND ENGINE COOLING	5
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)	5
162310 STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS	5

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SPOC: Effective immediately, Lexus is issuing a stop sale on part numbers 85212-YZZ2L-LX & 85212-YZZ2M-LX, which may have a quality concern relating to a missing kit component (mispack). Lexus is requesting the return of ALL Dealer inventor

162820 STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS:SUPPORT DEVICE/STRUT

DP: The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.

162310 STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

RL: The involved vehicles equipped with the Tow Prep Packages did not have the Tow Converter installed

162310 STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 23LD01 TOW CONVERTER NOT INSTALLED CERTAIN 2021 MODEL YEAR RX350

162310 STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

DP: The involved vehicles equipped with the Tow Prep Package did not have the Tow Converter installed.

162310 STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

RL: The involved vehicles equipped with the Tow Prep Packages did not have the Tow Converter installed

162310 STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 23LD01 TOW CONVERTER NOT INSTALLED CERTAIN 2021 MODEL YEAR RX350

350000 EQUIPMENT

OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and Navigation (versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of the following conditions: ?Navigation reset

140000 AIR BAGS

TSB: Some 2016 ? 2022 model year RX 350 vehicles may exhibit a droning noise from the exhaust system at takeoff or under light acceleration. Countermeasure parts are available to reduce the droning noise. Follow the Repair Procedure in this

280000 BACK OVER PREVENTION

TSB: Some 2016 ? 2022 model year RX 350 vehicles may exhibit a droning noise from the exhaust system at takeoff or under light acceleration. Countermeasure parts are available to reduce the droning noise. Follow the Repair Procedure in this

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicabl

120000 EXTERIOR LIGHTING

TSB: Some 2018 ? 2019 model year LS 500 and LS 500h and 2019 ? 2022 model year RX 350 and RX 450h vehicles may exhibit a condition where the rear combination lamp front corner on the right and/or left-hand side expands and contacts the body

160000 STRUCTURE

TSB: Some 2018 ? 2019 model year LS 500 and LS 500h and 2019 ? 2022 model year RX 350 and RX 450h vehicles may exhibit a condition where the rear combination lamp front corner on the right and/or left-hand side expands and contacts the body

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

TSB: Some 2017 ? 2022 model year RX 350 and RX 450h vehicles may exhibit water leaking from the moon roof when going through a high-pressure rinse cycle car wash. In most cases, a small amount of water is either missing or bouncing off the

100000 POWER TRAIN

TT: Some 2019-2022 model year RX350/L AWD equipped vehicles may have had the LX 75W-85 GL-5 gear oil used during assembly. ?The difference between the LT and LX type gear oil is only relevant to models equipped with Limited Slip type (Dyn

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

TSB: Some 2019 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 450h vehicles may exhibit a rattle noise from the sliding roof assembly when it is in the tilted open position while driving over a bumpy road. Follow the Repair Proced

160000 STRUCTURE

TSB: Some 2019 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 450h vehicles may exhibit a rattle noise from the sliding roof assembly when it is in the tilted open position while driving over a bumpy road. Follow the Repair Proced

162900 STRUCTURE:BODY:ROOF AND PILLARS

TSB: Some 2019 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 450h vehicles may exhibit a rattle noise from the sliding roof assembly when it is in the tilted open position while driving over a bumpy road. Follow the Repair Proced

060000 ENGINE AND ENGINE COOLING

TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine

060000 ENGINE AND ENGINE COOLING

TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine

160000 STRUCTURE

TECHNICAL INSTRUCTIONS.

350000 EQUIPMENT

TECHNICAL INSTRUCTIONS.

346000 COMMUNICATION:MANUFACTURER TELEMATICS

TT: To improve guest support of telematics connected services features, additional resources have been provided in the Service Lane - Knowledge Center.

110000 ELECTRICAL SYSTEM

DP: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices d

110000 ELECTRICAL SYSTEM

TECHNICAL INSTRUCTIONS FOR 22LC01 DATA COMMUNICATION MODULE (DCM) REPROGRAMMING CERTAIN 2021 MODEL YEAR IS300, IS350, LC500, LC500h, LC500C, LS500, LS500h, NX300, NX300h, RC300, RC350, RC F CERTAIN 2021-2022 RX350, RX350L, RX450h, RX450hL

350000 EQUIPMENT

TECHNICAL INSTRUCTIONS FOR 22LC01 DATA COMMUNICATION MODULE (DCM) REPROGRAMMING CERTAIN 2021 MODEL YEAR IS300, IS350, LC500, LC500h, LC500C, LS500, LS500h, NX300, NX300h, RC300, RC350, RC F CERTAIN 2021-2022 RX350, RX350L, RX450h, RX450hL

110000 ELECTRICAL SYSTEM

TI: TECHNICAL INSTRUCTIONS FOR 22LC01 DATA COMMUNICATION MODULE (DCM) REPROGRAMMING CERTAIN 2021 MODEL YEAR IS300, IS350, LC500, LC500h, LC500C, LS500, LS500h, NX300, NX300h, RC300, RC350, RC F CERTAIN 2021-2022 RX350, RX350L, RX450h, RX4

350000 EQUIPMENT

TI: TECHNICAL INSTRUCTIONS FOR 22LC01 DATA COMMUNICATION MODULE (DCM) REPROGRAMMING CERTAIN 2021 MODEL YEAR IS300, IS350, LC500, LC500h, LC500C, LS500, LS500h, NX300, NX300h, RC300, RC350, RC F CERTAIN 2021-2022 RX350, RX350L, RX450h, RX4

350000 EQUIPMENT

Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022

350000 EQUIPMENT

TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.

060000 ENGINE AND ENGINE COOLING

TT: Some 17-22MY RX350 vehicles with engine serial numbers that start with F or G, may experience an engine oil leak condition from the No.2 Oil pan. This issue is currently under investigation. Please take detailed pictures of the location

060000 ENGINE (PWS)

TT: Some 2017-2022 RX350 vehicles may experience an engine oil leak condition from the No.2 Oil pan. This issue is currently under investigation. Please take detailed pictures of the location of the oil pan leak condition before repair.

110000 ELECTRICAL SYSTEM

TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns

110000 ELECTRICAL SYSTEM

DP: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices d

110000 ELECTRICAL SYSTEM

AL: Due to improper programming of the Data Communication Module (DCM), which provides cellular communication in various situations, including emergencies, the driver and Safety Connect operator may not be able to hear each other?s voices d

110000 ELECTRICAL SYSTEM

TI: TECHNICAL INSTRUCTIONS FOR 22LC01 DATA COMMUNICATION MODULE (DCM) REPROGRAMMING CERTAIN 2021 MODEL YEAR IS300, IS350, LC500, LC500h, LC500C, LS500, LS500h, NX300, NX300h, RC300, RC350, RC F CERTAIN 2021-2022 RX350, RX350L, RX450h, RX4

140000 AIR BAGS

TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purp

353000 EQUIPMENT:ELECTRICAL

TSB: Some 2020 ? 2022 model year Lexus vehicles equipped with Pioneer Audio (version 1804) or earlier may exhibit one or more of the following conditions: ?Abnormal Bluetooth? Audio Mode transition. ?Difficult radio tune knob operation

114200 ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year E

110000 ELECTRICAL SYSTEM

TT: Some guests may experience the inability to activate the Lexus Enform Remote app or the Lexus Enform Remote becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the u

350000 EQUIPMENT

TT: Some guests may experience the inability to activate the Lexus Enform Remote app or the Lexus Enform Remote becoming inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the u

190000 TIRES

POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any custome

200000 WHEELS

POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any custome

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any custome

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to

070000 FUEL SYSTEM, GASOLINE

TSB: Some 2016 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 350L vehicles may exhibit a knocking noise from the fuel tank area at idle, vehicle stationary, with a full tank of gasoline. Follow the Repair Procedure in this bulletin

350000 EQUIPMENT

TSB: Some 2016 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 350L vehicles may exhibit a knocking noise from the fuel tank area at idle, vehicle stationary, with a full tank of gasoline. Follow the Repair Procedure in this bulletin

356000 EQUIPMENT ADAPTIVE/MOBILITY

TSB: Some 2016 ? 2022 model year RX 350 and 2018 ? 2022 model year RX 350L vehicles may exhibit a knocking noise from the fuel tank area at idle, vehicle stationary, with a full tank of gasoline. Follow the Repair Procedure in this bulletin

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

TSB: Some 2020 ? 2021 model year vehicles equipped with 17CY+ Panasonic Navigation (version 1150) or earlier and Audio (version 1163) or earlier may exhibit one or more of the following conditions: ?Poor map screen touch operation. ?Navigat

260000 FORWARD COLLISION AVOIDANCE

TT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environmen

100000 POWER TRAIN

TT: Some 2019-2022 model year RX350/L AWD equipped vehicles may have had the LX 75W-85 GL-5 gear oil used during assembly. ?The difference between the LT and LX type gear oil is only relevant to models equipped with Limited Slip type (Dyn

060000 ENGINE (PWS)

TT: Some 2019-2022 model year RX350/L AWD equipped vehicles may have had the LX 75W-85 GL-5 gear oil used during assembly. ?The difference between the LT and LX type gear oil is only relevant to models equipped with Limited Slip type (Dyn

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

TSB: Some 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX? Tip) is avail

060000 ENGINE AND ENGINE COOLING

TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2021 model year Lexus vehicles equipped with an FKS engine.

350000 EQUIPMENT

TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage cond

100000 POWER TRAIN

TT: Some 2015-2021 model year vehicles equipped with Dynamic Torque Control AWD system may experience a ?Noise? or ?Abnormal Operation? condition from the rear differential front coupling. In some cases, even an ?AWD System Message? with

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

POL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL

060000 ENGINE AND ENGINE COOLING

TSB: Some 2018 ? 2021 model year RX 350 vehicles may exhibit a MIL ON condition with one or more of the following companion cylinder misfire Diagnostic Trouble Code (DTC) combinations: ?P030100 and P030400 (Cylinders 1 and 4 Misfires Dete

350000 EQUIPMENT

TSB: Some 2018 ? 2021 model year RX 350 vehicles may exhibit a MIL ON condition with one or more of the following companion cylinder misfire Diagnostic Trouble Code (DTC) combinations: ?P030100 and P030400 (Cylinders 1 and 4 Misfires Dete

140000 AIR BAGS

Lexus Safety Recall and Service Campaign - Technician Certification Requirements

150000 SEAT BELTS

TSB: Some 2016 ? 2021 model year North American Produced (NAP) TMMC-built RX 350 and RX 450h vehicles may exhibit a condition in which the hood release cable is binding, seizing, or sticking. The hood lock control cable assembly may be corr

180000 VEHICLE SPEED CONTROL

TSB: Some 2016 ? 2021 model year North American Produced (NAP) TMMC-built RX 350 and RX 450h vehicles may exhibit a condition in which the hood release cable is binding, seizing, or sticking. The hood lock control cable assembly may be corr

010000 STEERING

TT: Some customers may encounter Bluetooth? connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth? Audio functio

200000 WHEELS

TT: Some customers may encounter Bluetooth? connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth? failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth? Audio functio

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

TT: Some vehicles equipped with Dynamic Navigation may experience a pop-up message notifying them that their map update service will end soon. The date that is shown could be more than one year in the future. This does not indicate any is

110000 ELECTRICAL SYSTEM

TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.

280000 BACK OVER PREVENTION

TT: Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being established, vehicle settings and/or network/cellular coverage concerns.

050000 PARKING BRAKE

TSB: Some 2020 ? 2021 model year Lexus vehicles equipped with Navigation (version 1060) or earlier and Audio (version 1060) or earlier may exhibit one or more of the following conditions: ?Display screen distortion/pixilation. ?iOS device w

110000 ELECTRICAL SYSTEM

TT: Some vehicles may experience an issue related to the DCM, the following information is consolidating the available diagnostic information in one document.

350000 EQUIPMENT

TT: Some vehicles may experience an issue related to the DCM, the following information is consolidating the available diagnostic information in one document.

162800 STRUCTURE:BODY:HOOD

TSB: Some 2016 ? 2021 model year North American Produced (NAP) TMMC-built RX 350 and RX 450h vehicles may exhibit a condition where the hood release cable is binding, seizing, or sticking. The hood lock control cable assembly may be corrodi

162810 STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS

TSB: Some 2016 ? 2021 model year North American Produced (NAP) TMMC-built RX 350 and RX 450h vehicles may exhibit a condition where the hood release cable is binding, seizing, or sticking. The hood lock control cable assembly may be corrodi

176100 LATCHES/LOCKS/LINKAGES:HOOD:LATCH

TSB: Some 2016 ? 2021 model year North American Produced (NAP) TMMC-built RX 350 and RX 450h vehicles may exhibit a condition where the hood release cable is binding, seizing, or sticking. The hood lock control cable assembly may be corrodi

350000 EQUIPMENT

TT: HVAC drain tube is found to blocked/clogged.

138700 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS

TT: HVAC drain tube is found to blocked/clogged.

070000 FUEL SYSTEM, GASOLINE

TSB: Some 2016 ? 2021 model year RX 350 and 2018 ? 2021 model year RX 350L vehicles may exhibit a knocking noise from the fuel tank area at idle, vehicle stationary, with a full tank of gasoline. Follow the Repair Procedure in this bulletin

280000 BACK OVER PREVENTION

TSB: Some 2016 ? 2021 model year RX 350 and 2018 ? 2021 model year RX 350L vehicles may exhibit a knocking noise from the fuel tank area at idle, vehicle stationary, with a full tank of gasoline. Follow the Repair Procedure in this bulletin

280000 BACK OVER PREVENTION

TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how

070000 FUEL SYSTEM, GASOLINE

TSB: This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 ? 2021 model year Lexus vehicles.

350000 EQUIPMENT

TSB: 2021 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and re

356000 EQUIPMENT ADAPTIVE/MOBILITY

TSB: 2021 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and re

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspect

350000 EQUIPMENT

TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspect

350000 EQUIPMENT

TSB: Some 2021 model year Lexus vehicles are equipped with an eOwner?s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Sof

118000 ELECTRICAL SYSTEM:SOFTWARE

TSB: Some 2021 model year Lexus vehicles are equipped with an eOwner?s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Sof

110000 ELECTRICAL SYSTEM

TSB: 2021 model year Lexus vehicles are equipped with factory-installed XM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the XM Satellite Radio is activated and ready

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

TSB: 2021 model year Lexus vehicles are equipped with factory-installed XM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the XM Satellite Radio is activated and ready

160000 STRUCTURE

TSB: 2021 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and re

356000 EQUIPMENT ADAPTIVE/MOBILITY

TSB: 2021 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and re

350000 EQUIPMENT

TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage cond

190000 TIRES

TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires

200000 WHEELS

TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires

135000 VISIBILITY:REARVIEW MIRRORS/DEVICES