Complaint Statistics
114 total complaints
9 crashes 1 fires 2 injuries
Top Reported Components
| Component | Complaints |
|---|
| STEERING | 28 |
| ENGINE | 12 |
| UNKNOWN OR OTHER | 8 |
| STRUCTURE | 7 |
| ELECTRICAL SYSTEM | 7 |
| VEHICLE SPEED CONTROL | 6 |
| POWER TRAIN | 5 |
| STRUCTURE:BODY | 5 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 3 |
| SERVICE BRAKES, HYDRAULIC | 3 |
Incident date: Jun 1, 2021
The contact owns a 2009 Lexus RX350. The contact stated she notice a crack across the dashboard near the airbag on the passenger’s side that had started to expand. The contact notified the dealer and was informed that there was nothing they could do to assist because the recall had already expired
... . The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.Read more
Incident date: Jul 1, 2015
The contact owns a 2009 Lexus RX350. The contact stated that a crack had formed on the dashboard extending horizontally from the driver’s side instrument panel to the passenger’s side air bag housing. The contact also stated that the dashboard was sticky and appeared to be melting. The contact n
... otified the dealer of the failure and was insured that the dashboard would not affect any safety features in the vehicle. The manufacturer had also been notified of the failure and was informed that an extended warranty had been placed on the vehicle however, the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 90,000. The contact mentioned concerns about whether or not the airbags would deploy on their own without an accident because of the crack.Read more
Incident date: Jul 22, 2019
UPON ARRIVING HOME AND PARKING IN MY DRIVEWAY, A TRAIL OF OIL LINED MY PATH. AS SOON AS IT WAS IN PARK, OIL BEGAN GUSHING OUT INTO A PUDDLE UNDER THE CAR. UPON FURTHER RESEARCH, IT WAS FOUND THAT LEXUS HAD ISSUES WITH THE OIL COOLER HOSE USED DURING MANUFACTURING, BEING RUBBER AND LEAKING OR BURSTIN
... G. THE VEHICLE WAS TOWED DIRECTLY TO THE NEAREST AUTHORIZED LEXUS DEALER. UPON CONTACTING LEXUS CORPORATE IN REGARDS TO THE ISSUE, THEY STATED THAT THEY HAD ISSUED AND EXTENDED WARRANTY FOR THIS PROBLEM, THAT EXPIRED IN DECEMBER OF 2018. SINCE THE ISSUE OCCURRED AFTER THE EXPIRATION DATE, THERE WAS NO ASSISTANCE AVAILABLE. MY CONCERN IS, THAT THIS IS AND SHOULD BE A SAFETY RECALL, DUE TO THE NATURE OF THE PROBLEM. HAD I BEEN DRIVING ON THE INTERSTATE, WHICH I COMMONLY DO, THIS COULD HAVE CAUSED AN ACCIDENT, ENGINE FAILURE, AND WORSE, A FIRE. PLEASE, PLEASE, PLEASE ISSUE A SAFETY RECALL FOR THIS ISSUE. IT IS ABSOLUTELY A MATTER OF SAFETY.Read more
Incident date: Jul 2, 2019
MY DASH BOARD IS MELTING AND FALLING APART!!! MY FINGERS & HAND STICK TO THE DASHBOARD AND EVERYTHING THAT IS UP THERE GETS STUCK TO IT!!!! I CAN TOUCH IT AND LEAVE A MARK OR PUSH IN IT & IT WILL LEAVE AN IMPRINT!!! SOMETHING IS SO WRONG WITH THIS DASHBOARD, IT'S TOTALLY DEFECTIVE AND HAS CAUSED MY
... IMPORTANT LEGAL DOCUMENTS TO STICK TO IT AND EVEN GET RIPPED WHEN I TRY TO TAKE THEM OFF THE MELTING DASHBOARD! IT GETS SHINEY AND GLARE IS HARD TO SEE BECAUSE IF THIS ISSUE. ALSO MY EYE GLASSES ACTUALLY GOT STUCK TO IT TOO AND I COULDN'T SEE VERY WELL TO DRIVE. LASTLY, IT'S CRACKING AND SPLITTING IN MANY PLACES TOO, SIMPLY FALLING APART FOR NO REASON!! IT'S JUST MELTING AND TOTALLY DEFECTIVE. THIS IS A SAFETY ISSUE THAT NEEDS RECTIFIED PLEASE!!Read more
Incident date: May 24, 2019
TL* THE CONTACT OWNED A 2009 LEXUS RX350. THE CONTACT WAS ALERTED BY A NEIGHBOR THAT THE REAR PASSENGAR SIDE TAILGATE GLASS WAS BROKEN. THE CONTACT OPENED THE DOOR AND THE VEHICLE WAS WET INSIDE, INCLUDING CONTENTS INSIDE THE VEHICLE. A POLICE REPORT WAS ATTACHED TO THE DOOR OF THE VEHICLE, INDICATI
... NG THERE WAS A FIRE THAT WAS PUT OUT BY THE FIRE DEPARTMENT. THERE WERE NO OCCUPANTS AT THE TIME OF THE FAILURE. THAT WAS ALL THE CONTACT KNEW AT THE TIME AND THE INSURANCE COMPANY COUNTED THE VEHICLE AS A TOTAL LOSS SINCE THERE WAS FIRE AND WATER DAMAGE. THE MANUFACTURER WAS NOT CONTACTED. THE DEALER (LAND ROVER SCHAUMBURG 920 W GOLF RD, SCHAUMBURG, IL 60194 (847) 252-7800) APOLOGIZED AND OFFERED TO SELL THE CONTACT ANOTHER VEHICLE. THE FAILURE MILEAGE WAS 98,000.Read more
Fire
Incident date: May 28, 2019
TL* THE CONTACT OWNS A 2009 LEXUS RX350. WHILE AT A FUEL STATION, THE CONTACT WAS ALERTED BY ANOTHER PERSON THAT THERE WAS OIL LEAKING UNDER THE VEHICLE. THE CONTACT HAD AAA TOW THE VEHICLE BACK HOME. THE VEHICLE WAS THEN TOWED TO LEXUS OF ROCKVILLE CENTRE (700 SUNRISE HWY, ROCKVILLE CENTRE, NY 1157
... 0, (516) 665-0166) WHERE IT WAS DETERMINED THAT A HOSE WAS LEAKING OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS 92,000.Read more
Incident date: May 24, 2019
IN MOTION.I REPEATEDLY ASKED FOR THE PAPERWORK STATING THE FULL VEHICLE INSPECTIONS COMPLETED AND MY CONTRACT BUT FIRSTTX HONDA SALES REFUSED. RESPONDED BUT ALERTED THE SALES REP AFTER GOING IN PERSON FOR THE PAPERWORK. INSPECTION PAPERWORK TO MATCH THEIR WORD. FROM MY RESEARCH THIS COMMON ISSUE HA
... S BEEN ONGOING FOR YEARS BACK PRIOR TO MY PURCHASE IN NOV 2017. OVER A WEEK AGO THE CAR SUDDENLY SPLASHED MASSIVE OIL EVERYWHERE WHILE DRIVING LONG DISTANCE (HAVE PIC). SPOKE WITH LEXUS AUSTIN DEALERSHIP SERVICE DEPT AND IMMEDIATELY THEY KNEW THE ISSUE BUT REFERRED ME TO CORPORATE OFFICE. RECALL DEPT ALSO IMMEDIATELY IDENTIFIED THE PROBLEM AND ADVISED ME TO SEEK MECHANIC. BECAUSE THE WARRANTY ENHANCEMENT VZL FOR FREE REPAIR BY LEXUS EXPIRED FEB 2019 THIS YEAR. THEREFORE, IT'S NO LONGER THEIR RESPONSIBILITY TO REPAIR THIS ONGOING COMMON PROBLEM WITH LEXUS RX 350 LEXUS I'M STRANDED PLUS, I HAVE A FINANCE CA THAT WILL ALSO NEGATIVELY AFFECT MY CREDIT RATING DUE TO THIS ONGOING COMMON PROBLEM LEXUS AND FIRST TX HONDA FAIL TO OWN RESPONSIBILITY. THE CAR CANNOT BE DRIVEN AT ALL DUE TO LIFE THREATENING,. YET SOMEHOW, I'M PLACED IN THE POSITION TO PAY REPAIRS (WITH MONEY I DON'T HAVE) FINANCE NOTE FOR LEXUS AND/OR WHEREVER ELSE ERRONEOUS BEHALF. IT'S NOT MY FAULT THIS PROBLEM OCCURRED AFTER THE FEB 2019 EXPIRATION DATE FOR LEXUS TO TAKE FULL RESPONSIBILITY AND REPAIR. HOWEVER N WEBSITE:HTTPS://CARS.USNEWS.COM/CARS-TRUCKS/LEXUS/RX-350/OWNERS STATING, ' LEXUS IS ALSO OFFERING FREE REPLACEMENT OF THE VARIABLE VALVE TIMING (VVT-I) OIL SUPPLY HOSE FOR 2007 THROUGH 2009 MODELS UNTIL DECEMBER 2021'. ALTHOUGH LEXUS IS UNAWARE AND STILL REFUSE TO TAKE RESPONSIBILITY OF THIS ISSUE. THERE NEEDS TO BE SOME TYPE OF MANUALLY OVERRIDE TO REPAIR THIS ONGOING LEXUS FOR FREE. PLUS REIMBURSED TOW FEES, ANY OTHER COSTS PERTAINING TO THIS ISSUE, ETC. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TTRead more
Incident date: May 24, 2019
IN MOTION.I REPEATEDLY ASKED FOR THE PAPERWORK STATING THE FULL VEHICLE INSPECTIONS COMPLETED AND MY CONTRACT BUT FIRSTTX HONDA SALES REFUSED. RESPONDED BUT ALERTED THE SALES REP AFTER GOING IN PERSON FOR THE PAPERWORK. INSPECTION PAPERWORK TO MATCH THEIR WORD. FROM MY RESEARCH THIS COMMON ISSUE HA
... S BEEN ONGOING FOR YEARS BACK PRIOR TO MY PURCHASE IN NOV 2017. OVER A WEEK AGO THE CAR SUDDENLY SPLASHED MASSIVE OIL EVERYWHERE WHILE DRIVING LONG DISTANCE (HAVE PIC). SPOKE WITH LEXUS AUSTIN DEALERSHIP SERVICE DEPT AND IMMEDIATELY THEY KNEW THE ISSUE BUT REFERRED ME TO CORPORATE OFFICE. RECALL DEPT ALSO IMMEDIATELY IDENTIFIED THE PROBLEM AND ADVISED ME TO SEEK MECHANIC. BECAUSE THE WARRANTY ENHANCEMENT VZL FOR FREE REPAIR BY LEXUS EXPIRED FEB 2019 THIS YEAR. THEREFORE, IT'S NO LONGER THEIR RESPONSIBILITY TO REPAIR THIS ONGOING COMMON PROBLEM WITH LEXUS RX 350 LEXUS I'M STRANDED PLUS, I HAVE A FINANCE CA THAT WILL ALSO NEGATIVELY AFFECT MY CREDIT RATING DUE TO THIS ONGOING COMMON PROBLEM LEXUS AND FIRST TX HONDA FAIL TO OWN RESPONSIBILITY. THE CAR CANNOT BE DRIVEN AT ALL DUE TO LIFE THREATENING,. YET SOMEHOW, I'M PLACED IN THE POSITION TO PAY REPAIRS (WITH MONEY I DON'T HAVE) FINANCE NOTE FOR LEXUS AND/OR WHEREVER ELSE ERRONEOUS BEHALF. IT'S NOT MY FAULT THIS PROBLEM OCCURRED AFTER THE FEB 2019 EXPIRATION DATE FOR LEXUS TO TAKE FULL RESPONSIBILITY AND REPAIR. HOWEVER N WEBSITE:HTTPS://CARS.USNEWS.COM/CARS-TRUCKS/LEXUS/RX-350/OWNERS STATING, ' LEXUS IS ALSO OFFERING FREE REPLACEMENT OF THE VARIABLE VALVE TIMING (VVT-I) OIL SUPPLY HOSE FOR 2007 THROUGH 2009 MODELS UNTIL DECEMBER 2021'. ALTHOUGH LEXUS IS UNAWARE AND STILL REFUSE TO TAKE RESPONSIBILITY OF THIS ISSUE. THERE NEEDS TO BE SOME TYPE OF MANUALLY OVERRIDE TO REPAIR THIS ONGOING LEXUS FOR FREE. PLUS REIMBURSED TOW FEES, ANY OTHER COSTS PERTAINING TO THIS ISSUE, ETC. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TTRead more
Incident date: Mar 1, 2019
DASHBOARD MELTING AND CRACKED
Incident date: Feb 10, 2019
I WAS DRIVING ON THE HIGHWAY, GOING 65 MPH AND STRAIGHT, AND SOMEONE FLAGGED ME DOWN TO LET ME KNOW THAT MY CAR WAS SMOKING. NONE OF MY SAFETY LIGHTS HAD APPEARED ON MY DASH. I PULLED OVER AND SAW THAT THE BACK OF MY CAR WAS COMPLETELY COVERED IN OIL AND I HAD A FAST OIL LEAK UNDERNEATH MY CAR TOWAR
... D THE FRONT PASSENGER SIDE. I CERTAINLY SPRAYED OIL ON THE CARS BEHIND ME ON THE HIGHWAY, POTENTIALLY CAUSING VISIBILITY ISSUES FOR OTHER DRIVERS. I ALSO LEAKED OIL ON THE HIGHWAY, CAUSING A POTENTIAL CONCERN FOR OTHER DRIVERS. IN SOME CIRCUMSTANCES, THIS MALFUNCTION, COUPLED WITH HIGHWAY SPEED, COULD CAUSE THE ENGINE TO SEIZE AND POWER STEERING AND POWER BRAKES WOULD HAVE BEEN INSTANTLY LOST. FOUND A NEARBY AUTO SHOP AND CHECKED MY OIL DIP STICK - IT WAS COMPLETELY DRY. NEARLY ALL OF MY OIL HAD LEAKED OUT. I WAS TOWED 100 MILES HOME AND TOOK MY CAR TO THE LOCAL AUTO REPAIR SHOP. THEY DID AN ASSESSMENT AND DETERMINED THAT THERE WAS A GROSS OIL LEAK COMING FROM THE OIL COOLER PIPE (MADE OF RUBBER) WHICH RUNS FROM THE FILTER ADAPTER TO THE ENGINE BLOCK. LEXUS IS AWARE OF THIS ISSUE AND ISSUED A WARRANTY ENHANCEMENT NOTIFICATION (ATTACHED) FOR THE FAULTY PART, BUT THE PART HAS NOT YET BEEN RECALLED.Read more
Incident date: Dec 13, 2018
HEADLIGHTS FILL WITH WATER
Incident date: Nov 12, 2018
MY DEALER JUST TOLD ME THAT THE STEERING RACK KIT LEAKINGAND NEEDS TO BE REPLACED IMMEDIATELY. THIS COMMON PROBLEM IN LEXUS,IF THERE IS A PROBLEM WITH THIS, LEXUS SHOULD BE PAYING FOR IT, NOT ME. THE QUOTE IS FOR $1315
Incident date: Aug 20, 2018
MY LEXUS HAS UNDER 20,000 MILES ON IT AND IT HAS BEEN GARAGE KEPT AND NOT SEEN WINTERS. MY DEALER JUST TOLD ME THAT THE STEERING GEARBOX NEEDS TO BE REPLACED IMMEDIATELY. THIS CAR IS IN PERFECT SHAPE AND HAS HARDLY BEEN DRIVEN. IF THERE IS A PROBLEM WITH THIS, LEXUS SHOULD BE PAYING FOR IT, NO
... T ME. THE QUOTE IS FOR $1450.Read more
Incident date: Aug 3, 2018
MY CAR NEVER LEAKED OIL, AND NO SENSOR LIGHTS WERE ON. REGULAR MAINTENANCE WAS PERFORMED ON THE CAR. WHILE I WAS DRIVING ON THE FREEWAY ON CRUISE CONTROL ABOUT 70 MPH (2,000 RPM) ENGINE SUDDENLY REVVED UP TO 3,000-3,500 RPM. I WAS ABLE TO EXIT THE HIGHWAY WITHIN 0.25 MILES, THE OIL PRESSURE SENSOR C
... AME ON AT THE END OF THE EXIT RAMP. I DROVE APPROXIMATELY 100 YARDS AWAY FROM THE EXIT RAMP TO REACH A SIDE STREET AND BY THEN THE CAR WAS BARELY MOVING, IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL, AND SEVERAL OTHER SENSOR LIGHTS WERE ALSO ON. I HAD THE CAR TOWED TO A SERVICE GARAGE THAT TOLD ME THE OIL COOLANT LINES HAD LEAKED CAUSING THE LOW PRESSURE CONDITION IN THE ENGINE. AFTER THE TECHNICIAN REPLACED THE OIL COOLER LINES AND PERFORMED AN OIL AND FILTER CHANGE THEY FOUND "LARGE QUANTITIES OF METAL SHAVINGS IN OIL FILTER CARTRIDGE INDICATING INTERNAL DAMAGE OF ENGINE." SEVERE INTERNAL ENGINE DAMAGE HAS OCCURRED AND ENGINE NEEDS TO BE REPLACED. IN MY EXPERIENCE, IT SEEMS THAT A LARGE QUANTITY OF OIL WAS LOST VERY QUICKLY, AND IF I HAD NOT BEEN ABLE TO EXIT THE HIGHWAY WITHIN A MATTER OF SECONDS THE CAR COULD HAVE SEIZED UP AND I COULD HAVE GOTTEN IN AN ACCIDENT.Read more
Incident date: Aug 3, 2018
MY CAR NEVER LEAKED OIL, AND NO SENSOR LIGHTS WERE ON. REGULAR MAINTENANCE WAS PERFORMED ON THE CAR. WHILE I WAS DRIVING ON THE FREEWAY ON CRUISE CONTROL ABOUT 70 MPH (2,000 RPM) ENGINE SUDDENLY REVVED UP TO 3,000-3,500 RPM. I WAS ABLE TO EXIT THE HIGHWAY WITHIN 0.25 MILES, THE OIL PRESSURE SENSOR C
... AME ON AT THE END OF THE EXIT RAMP. I DROVE APPROXIMATELY 100 YARDS AWAY FROM THE EXIT RAMP TO REACH A SIDE STREET AND BY THEN THE CAR WAS BARELY MOVING, IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL, AND SEVERAL OTHER SENSOR LIGHTS WERE ALSO ON. I HAD THE CAR TOWED TO A SERVICE GARAGE THAT TOLD ME THE OIL COOLANT LINES HAD LEAKED CAUSING THE LOW PRESSURE CONDITION IN THE ENGINE. AFTER THE TECHNICIAN REPLACED THE OIL COOLER LINES AND PERFORMED AN OIL AND FILTER CHANGE THEY FOUND "LARGE QUANTITIES OF METAL SHAVINGS IN OIL FILTER CARTRIDGE INDICATING INTERNAL DAMAGE OF ENGINE." SEVERE INTERNAL ENGINE DAMAGE HAS OCCURRED AND ENGINE NEEDS TO BE REPLACED. IN MY EXPERIENCE, IT SEEMS THAT A LARGE QUANTITY OF OIL WAS LOST VERY QUICKLY, AND IF I HAD NOT BEEN ABLE TO EXIT THE HIGHWAY WITHIN A MATTER OF SECONDS THE CAR COULD HAVE SEIZED UP AND I COULD HAVE GOTTEN IN AN ACCIDENT.Read more
Incident date: Jul 28, 2018
I JUST BOUGHT CAR AND 5 DAYS LATER THE OIL COOLER LINE FAILED AND I LOST ALL OIL. IF THIS WAS HANDLED AS A RECALL (I SEARCHED FOR RECALLS BEFORE PURCHASING CAR) IT PROBABLY WOULD HAVE BEEN TAKEN CARE OF ALREADY, AT THE VERY LEAST I WOULD HAVE KNOWN TO GET IT DONE. LEXUS EXTENDED WARRANTY IS 150,000
... MILES UNFORTUNATELY MINE HAS 152,400, SO THEY ARE DENYING COVERAGE.Read more
Incident date: Mar 4, 2017
VEHICLE IS EQUIPPED WITH TWO-PIECE LUG NUTS CONSISTING OF A PHYSICAL LUG NUT AND A DECORATIVE CAP. LUG NUTS ARE 21MM IN SIZE. OVER TIME, ESPECIALLY IN HUMID CLIMATES OR WHERE ROAD SALT IS USED, LUG NUTS SWELL BETWEEN DECORATIVE CAP AND PHYSICAL LUG NUT DUE TO CORROSION. SWELLING CAN CAUSE 21MM TOOLS
... INCLUDING VEHICLE LUG WRENCH TO NOT FIT ON LUG NUT. THIS IS A SAFETY CONCERN BECAUSE IF YOU HAVE A FLAT TIRE IN AN EMERGENCY SITUATION, YOU MAY NOT BE ABLE TO CHANGE TIRES.Read more
Incident date: Jan 11, 2018
MY LEXUS HAS JUST 50,000 MILES ON IT GARAGE KEPT, JUST WAS TOLD MY RACK&PINION GEAR WAS LEAKING TO THE TUNE OF 1800.00 DOLLARS. I WAS LOOKING UP LEXUS FORUMS ON LINE, THERE IS QUITE OF LEXUS OWNER'S THAT HAVE THE SAME PROBLEM. AND IF YOU DON`T TAKE CARE OF THIS PROBLEM IT COULD BE QUITE DANGEROUS.
... I THINK LEXUS SHOULD REIMBURSE OWNER'S FOR THERE OUT OF POCKET EXPENSES.Read more
Incident date: Jan 11, 2018
MY LEXUS HAS JUST 50,000 MILES ON IT GARAGE KEPT, JUST WAS TOLD MY RACK&PINION GEAR WAS LEAKING TO THE TUNE OF 1800.00 DOLLARS. I WAS LOOKING UP LEXUS FORUMS ON LINE, THERE IS QUITE OF LEXUS OWNER'S THAT HAVE THE SAME PROBLEM. AND IF YOU DON`T TAKE CARE OF THIS PROBLEM IT COULD BE QUITE DANGEROUS.
... I THINK LEXUS SHOULD REIMBURSE OWNER'S FOR THERE OUT OF POCKET EXPENSES.Read more
Incident date: Sep 21, 2017
SERIOUS STEERING RACK POWER STEERING FAILURE/LEAKAGE, MECHANIC SAYS COMMON LEXUS AND TOYOTA PRODUCTS AND CAN LEAD TO CATASTROPHIC ACCIDENT BY LOSING STEERING AT HIGH SPEEDS. THANK GOD, NO ACCIDENT YET, JUST FACING $1600 REPAIR. PARTS AND LABOR, ONE YEAR WARRANTY. DO MANY PEOPLE HAVE TO DIE BEFORE T
... HIS IS ADDRESSED??Read more
Incident date: Oct 21, 2017
TAKATA RECALL - MY AIR BAG NEVER DEPLOYED ON IMPACT. AS I WAS BRAKING TO PARK OUTSIDE MY GARAGE DOOR, THE CAR SUDDENLY ACCELERATED EXTREMELY FAST. MY LEXUS WENT THROUGH THE GARAGE DOOR AND I WAS BRAKING BUT MY SUV DIDN'T STOP UNTIL IT HIT THINGS IN THE GARAGE THAT STOPPED ME. I EVEN PLOWED INTO A PI
... ECE OF EQUIPMENT THAT WENT OUT THE BACK WALL OF THE GARAGERead more
Crash
Incident date: Oct 21, 2017
TAKATA RECALL - MY AIR BAG NEVER DEPLOYED ON IMPACT. AS I WAS BRAKING TO PARK OUTSIDE MY GARAGE DOOR, THE CAR SUDDENLY ACCELERATED EXTREMELY FAST. MY LEXUS WENT THROUGH THE GARAGE DOOR AND I WAS BRAKING BUT MY SUV DIDN'T STOP UNTIL IT HIT THINGS IN THE GARAGE THAT STOPPED ME. I EVEN PLOWED INTO A PI
... ECE OF EQUIPMENT THAT WENT OUT THE BACK WALL OF THE GARAGERead more
Crash
Incident date: Oct 21, 2017
TAKATA RECALL - MY AIR BAG NEVER DEPLOYED ON IMPACT. AS I WAS BRAKING TO PARK OUTSIDE MY GARAGE DOOR, THE CAR SUDDENLY ACCELERATED EXTREMELY FAST. MY LEXUS WENT THROUGH THE GARAGE DOOR AND I WAS BRAKING BUT MY SUV DIDN'T STOP UNTIL IT HIT THINGS IN THE GARAGE THAT STOPPED ME. I EVEN PLOWED INTO A PI
... ECE OF EQUIPMENT THAT WENT OUT THE BACK WALL OF THE GARAGERead more
Crash
Incident date: Jul 16, 2015
I TOOK MY RX350 FOR REGULAR SERVICE AND ASKED FOR THE STEERING TO BE CHECKED SINCE IT MADE NOISE AND DID NOT FEEL SECURE WHEN MAKING HARD OR SHARP TURNS AND WHEN PARKING IN TIGHT SPOTS. I WAS INFORMED THAT MY RACK & PINION ASSEMBLY WAS LEAKING POWER STEERING FLUID AND IT COULD BE HAZARDOUS IF NOT
... ADDRESSED. IT NEEDED TO BE REPLACED. THE LEXUS ESTIMATE WAS $2000! GIVEN THE AGE, I HAD LESS THAN 80K MOSTLY LOCAL AND HIGHWAY MILES ON THE SUV. WHEN I RESEARCHED COST ESTIMATES I FOUND THAT THIS WAS A COMMON OCCURRENCE. I BELIEVE LEXUS SHOULD ACCEPT RESPONSIBILITY AND RECALL THESE VEHICLES AND REIMBURSE THE OWNERS WHO HAD TO PAY OUT OF POCKET! AFTER I SAVED UP TO PAY FOR THE REPAIR THE COST WAS $2058.11!Read more
Incident date: Aug 27, 2017
OIL COOLANT MANIFOLD. RUBBER HOSES WHICH ARE HIGH PRESSURE HOSES BURST. ENGINE ISSUES AFTERWARDS DUE TO IMMEDIATE AND EXTREME OIL LOSS. DRIVING AT 55 MPH ON HIGHWAY. LEXUS DEALER STATED THE REPLACEMENT PART IS ON "NATIONAL BACK ORDER, MORE THAN 3,000 UNITS". I HAVE HAD THE VEHICLE FIXED AS IT I
... S A PRIMARY VEHICLE FOR MY FAMILY. LEXUS STATES THEY WILL NOT REIMBURSE UNLESS IT IS FIXED AT A LEXUS DEALER....THOUGH THEY DO NOT HAVE THE REPLACEMENT PART! NO LOANER WAS OFFERED. COST $321.00 FOR AFTERMARKET PART. THERE IS A SERVICE CAMPAIGN ON THIS ISSUE; SCZLC AS OF 08/01/2014, OBVIOUSLY THEY ARE AWARE OF AN ISSUE.Read more
Incident date: Aug 27, 2017
THE OIL COOLER MANIFOLD WHICH HAS RUBBER HOSES LEAKED COMPLETELY OUT. THE NEW PARTS HAVE A SOLID METAL HOSE, NOT RUBBER! I BELIEVE LEXUS OBVIOUSLY KNEW THE RUBBER HOSES WERE A CHEAPER METHOD OF COOLING, THOUGH THEY ARE "HIGH PRESSURE" AND SHOULD HAVE BEEN METAL AT THE TIME OF MANUFACTURING THE VEH
... ICLE! I HAVE SEEN BLOG AFTER BLOG OF PEOPLE WITH THE SAME ISSUE. OIL ALL OVER MY DRIVEWAY AND AGAIN, I BELIEVE THE MOTOR HAS BEEN DAMAGED DUE TO DRIVING HOME (UNAWARE THERE WAS AN ISSUE) UNTIL I SAW THE OIL EVERYWHERE UNDERNEATH AND ON THE SIDE OF THE MOTOR.Read more
Incident date: Jul 1, 2015
THE FRONT LENSES HAVE TURNED A YELLOW COLOR WHICH MAKES IT HARD TO SEE AT NIGHT.
Incident date: Jan 29, 2017
TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OIL COOLER PIPE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILU
... RE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 06/01/17*LJ THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE WARRANTY. UPDATED 10/18/2017*JSRead more
Incident date: Aug 17, 2016
VEHICLE HAS A MELTING AND CRACKING DASHBOARD THAT HAS A PENDING RECALL. I HAVE REGISTERED MY VEHICLE WITH THE LEXUS DEALER TWICE. THE FIRST TIME I REGISTERED MY VEHICLE, WAS IN FEBRUARY OF 2016 AND NEVER HEARD FROM THE DEALER AGAIN. I RETURNED TO THE DEALER AND THEY DID NOT HAVE ANY RECORD OF MY REG
... ISTRATION. I RE-REGISTERED IN AUGUST OF 2016 AND THEY SAID THAT AN ORDER FOR THE DASHBOARD HAS BEEN PLACED. IT IS NOW SIX MORE MONTHS AND THEY CAN NOT TELL ME WHEN THEY EXPECT TO REPLACE THE DASHBOARD. I WOULD LIKE TO KNOW WHAT MY OPTIONS ARE.Read more
Incident date: Jan 1, 2011
I HAVE BEEN NOTIFIED OF THE DEFECTIVE AIRBAG FOR 3-4 YEARS. EVERYTHING I CONTACT THE TOLL FREE NUMBER I AM TOLD THAT I WILL BE CONTACTED WHEN ENOUGH PARTS BECOME AVAILABLE. MY DASHBOARD BOARD HAS BEEN CRAVING FROM THE DIVERS SIDE COMPLETELY ACROSS AND NOT ONLY LOOKS HORRIBLE BUT APPEARS TO BE VERY U
... NSAFE FOR ME AS A SENIOR CITIZEN TO DRIVE...I AM 69 YEARS OLD AND PURCHASED THIS CAR DURING RETIREMENT. I AM EXTREMELY DISAPPOINTED IN THE LENGTH OF TIME THAT HAS PASSED WITH NO ACTION...PLEASE HELP ME. I AM 69 YEARS OLD. THE DASH BOARD IS IN CRUMBLING BEFORE MY EYES. I HAVE CALLED THEM NUMEROUS TIMES...PLEASE HELP. *TRRead more
Incident date: Dec 14, 2016
WHILE GETTING MY INSPECTION AT THE LEXUS DEALER, THEY SHOWED ME THAT MY STEERING RACK IS LEAKING WITH LESS THAN 32,500 MILES ON THE CAR. THE CAR HAS NEVER BEEN DAMAGED OR DRIVEN RECKLESSLY AND GARAGED KEPT. THE CAR HAS BEEN MAINTAINED AND INCLUDES RECORDS. MY VOLVO 240 RACKS LAST 20-25 YEARS. SH
... AME ON LEXUS/TOYOTA ON A COMMON, SERIOUS ISSUE INVOLVING A PREMIUM BRAND. THIS SHOULD BE A RECALL ISSUE BECAUSE THE POWER STEERING COULD FAIL. THE LEXUS DEALER NOTED IT AS A "CAUTION TASK" WITH A RECOMMENDATION TO REPLACE THE RACK AND PINION ASSEMBLY. I HAVE WRITTEN IN THE DATE OF 14 DEC 2016 AS BEING OBSERVED. IT APPEARS TO HAVE STARTED LEAKING SOMETIME THIS YEAR. *TRRead more
Incident date: May 1, 2016
MY DASH IS CRACKED IN A COUPLE OF PLACES. ONLINE RESEARCH SHOWS THIS IS A COMMON PROBLEM, HOWEVER I SEE NO RECALL NOTICE. THIS SHOULD BE REPLACED BY LEXUS AS IT GREATLY REDUCES THE RESELL VALUE OF THE CAR.
Incident date: Oct 1, 2014
MY LEXUS RX350 DASHBOARD AND WINDOORS ARE MELTING AND GET REALLY STICKY WHEN I PULL THE WINDOORS DOWN ALL THE STICKY MELTING BLACK RESIDUE GOT ON THE WINDOORS SO IT'S BEING A WHILE SINCE I WENT TO THE LEXUS DEALER THEY WERE NOT HELPING THEY SAID THAT I HAVE TO PUT MY NAME IN A WAITING LIST WHICH I D
... ID NOW IT'S BEEN A WHILE EVERYTIME I CALL THEM THEY KEEP TELLING ME TO WAITRead more
Incident date: Jun 1, 2012
THE DASHBOARD MELTS AND HAS A VERY GUMMY AND STICKY FEEL. ALSO IT NOW HAS CRACKED AND LIKELY SUBSTANTIALLY REDUCE THE VALUE OF THE VEHICLE NOT TO MENTION HOW TERRIBLE IT LOOKS.
Incident date: Jul 23, 2016
2009 RX 350 LIFT GATE RUBBER MELTED WHILE VEHICLE PARKED IN DRIVEWAY IN 88 DEGREE HEAT NORTH FLORIDA. ALL PREVIOUS POSTS BY CAR OWNERS WHO HAD SAME ISSUE WERE TOLD THIS WAS DUE TO A CHEMICAL OR ELECTRICAL ISSUE WHICH I AM NOW CONCERNED MAY BE A FIRE HAZARD. RUBBER IS DRIPPING OFF ONTO BACK OF MY CAR
... , I AM PREGNANT AND DO NOT WANT TO TOUCH THIS MELTED RUBBERY LIQUID AND THEREFORE CANNOT MANUALLY OPEN MY TRUNK. HAVE BEEN TOLD DEALER WILL NOT COVER THE PROBLEM, WHICH IS CLEARLY A DEFECTIVE MATERIAL.Read more
Incident date: Jul 23, 2016
2009 RX 350 LIFT GATE RUBBER MELTED WHILE VEHICLE PARKED IN DRIVEWAY IN 88 DEGREE HEAT NORTH FLORIDA. ALL PREVIOUS POSTS BY CAR OWNERS WHO HAD SAME ISSUE WERE TOLD THIS WAS DUE TO A CHEMICAL OR ELECTRICAL ISSUE WHICH I AM NOW CONCERNED MAY BE A FIRE HAZARD. RUBBER IS DRIPPING OFF ONTO BACK OF MY CAR
... , I AM PREGNANT AND DO NOT WANT TO TOUCH THIS MELTED RUBBERY LIQUID AND THEREFORE CANNOT MANUALLY OPEN MY TRUNK. HAVE BEEN TOLD DEALER WILL NOT COVER THE PROBLEM, WHICH IS CLEARLY A DEFECTIVE MATERIAL.Read more
Incident date: Jul 1, 2016
LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE SAFETY CONCERNS ABOUT HIS 2009 LEXUS RX350. *SMD THE CONSUMER STATED HE HAS BREATHING CONCERNS RELATED TO BREATHING THE FUMES RELEASED FROM HIS MELTING DASHBOARD. THE CONSUMER WANTED THE DEALER TO TELL HIM, WHAT CHEMICALS WERE USED IN THE DAS
... HBOARD. HOWEVER, THE DEALER HAS BEEN GIVING HIM THE RUN-AROUND FOR THE PAST TWO YEARS. *JBRead more
Incident date: May 1, 2014
DASHBOARD MELTING ,EMITTING FUMES FROM EVAPORATING DASH. CRACKING AND PEELING. RESULTING FROM HEAT AND HUMIDITY OF FLORIDA SUN. ARE THE FUMES EMITTED TOXIC? WHAT ARE THE LONG & SHORT TERM EFFECTS ON THE RESPIRATORY SYSTEM ? ARE THE AIR BAGS AT RISK FOR PREMATURE DEPLOYMENT?
Incident date: Jun 21, 2016
I BROUGHT MY RX350 IN FOR A "FREE" YEARLY INSPECTION AND WAS TOLD THAT MY RACK AND PINION STEERING ASSEMBLY WAS LEAKING AND NEEDED TO BE TOTALLY REPLACED AT A COST OF $1800. THIS CAR HAS LOW MILEAGE, ALWAYS GARAGED, AND ALWAYS SERVICED AT A LEXUS DEALERSHIP (2). I WAS TOLD THAT THE RACK AND PINION
... PRESSURE WAS CHECKED EVERY TIME IT WAS BROUGHT IN FOR REGULAR MAINTENANCE AND IT JUST HAPPENED FOR NO REASON. I AM DISAPPOINTED WITH LEXUS AND HAVE RESEARCHED THAT THIS IS A COMMON PROBLEM WITH THE RX'S. SHOULD THIS BE PART OF A RECALL AS IT IS A CLEAR SAFETY ISSUE THAT HAS NO WARNING. MY CAR WAS RUNNING IN EXCELLENT CONDITION. THIS WAS THE MOST EXPENSIVE "FREE" INSPECTION OF ALL TIME.Read more
Incident date: Jun 11, 2016
TL* THE CONTACT OWNS A 2009 LEXUS RX350. WHILE DEPRESSING THE BRAKE PEDAL AT 5 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING, WENT OVER A CURB, AND DOWN A 7-8 FOOT STEEP EMBANKMENT AND OVER A HIGH CURB AT THE TOP. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A PARKED VEHICLE AND THEN ROLLED BACK
... WARDS. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. UPDATED 08/05/16*LJ UPDATED 08/15/16.*JBRead more
Crash
Incident date: Mar 1, 2014
GLUE RUBBER DUE TO MELTING OF REAR DOOR LOCK .
Incident date: Jan 21, 2016
DURING VEHICLE SERVICE, I WAS TOLD THAT THE RACK OF POWER STEERING IS LEAKING, WHICH COSTS AROUND $1500 FOR REPLACING POWER STEERING RACK. AFTER LOOKING ON LINE, I FOUND THIS IS A COMMON PROBLEM FOR RX 350 WITH LOW MILEAGE . THIS IS A SAFETY ISSUE LEXUS SHOULD RECALL AND TO FIX THE PROBLEM.
Incident date: Nov 24, 2015
I SAW WHITE SMOKE IN MY REAR VIEW MIRROR WHILE DRIVING ON A STREET. NO ENGINE LIGHTS APPEARED. I HAD BEEN DRIVING ON THE FREEWAY A FEW MINUTES EARLIER. I PULLED OVER AND CALLED MY LEXUS DEALER, WHO REGULARLY DOES MY MAINTENANCE. I HAD CAR TOWED TO DEALER, WHO SAID IT WAS THE VVTI OIL COOLER HOSE AN
... D IT WOULD BE COVERED UNDER WARRANTY. NEXT DAY, DEALER TELLS ME THEY REPLACED THE VVTI HOSE BUT IT WAS STILL LEAKING. IT WAS A DIFFERENT RUBBER OIL HOSE AND WOULD NOT BE COVERED UNDER WARRANTY. I AM NOT HAPPY. I SEE THAT THIS HAS BEEN A PROBLEM WITH TOYOTA AND LEXUS SO WHY DIDN'T MY DEALERSHIP REPLACE THE VVTI HOSE DURING A ROUTINE OIL CHANGE AND WARN ME ABOUT THE RUBBER HOSE PROBLEM, SO I COULD REPLACE IT WITH A METAL ONE BEFORE IT LEAKED. I HOPE THERE IS NO ENGINE DAMAGE.Read more
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2009 LEXUS RX350 EQUIPPED WITH CAPITOL PRECISION TRAC II TIRES, SIZE 245/65R17. THE CONTACT STATED THAT THE VEHICLE SHOOK WHILE DRIVING VARIOUS SPEEDS. THE CONTACT BROUGHT THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIRE TREAD WAS SEPARATED AND NEEDE
... D TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 48,375 AND THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 20,000.Read more
Incident date: Jul 29, 2015
TOOK TO DEALER FOR REGULAR OIL CHANGE. THE 25 POINT CHECK - RIGHT SIDE RACK AND PINION LEAKING, RIGHT REAR STRUT LEAKING FRONT BRAKES LOW BATTERY FAIL TEST FROM A BATTERY I RECEIVED FROM LEXUS IN 2012. BRAKE FLUID FLUSH NEED 4 WHEEL ALIGNMENT. THE CORPORATION NEEDS TO DO A RECALL I'VE RESEARCHED TO
... MANY OF THESE VEHICLES ARE BEING CITED WITH THIS RACK AND PINION. THEY RECALLED PRIOR YEARS WHY NOT THE 2009 AND UP? I AM TO RECEIVE ASSISTANCE WITH THE LABOR, BUT AS WE KNOW LABOR IS THE BULK OF CHARGES.Read more
Incident date: May 22, 2015
WHILE HAVE MY CAR SERVICED, THE SHOP INFORMED ME THAT THE STEERING RACK WAS LEAKING FLUID AND NEEDED TO BE REPAIRED AT A COST (PARTS & LABOR) OF $1562. THIS SEEMS OUTRAGEOUS TO ME GIVEN THAT THE CAR HAS ABOUT 33K MILES ON IT. WHEN I CHECK THE BLOG ON ARFC.ORG, IT APPEARS THAT THIS IS A COMMON PROB
... LEM. WHY HAS LEXUS NOT BEEN REQUIRED TO ISSUE A RECALL FOR THIS PROBLEM?Read more
Incident date: May 22, 2015
DURING ROUTINE OIL CHANGE AT LEXUS DEALERSHIP I WAS INFORMED THAT THE STEERING RACK WAS LEAKING AND THE ENTIRE RACK NEEDED REPLACING SOON AS IT POSES A SAFETY ISSUE. LEARNED THIS IS A VERY COMMON REOCCURRING ISSUE WITH THIS MAKE/MODEL/YEAR AND VALIDATED AS SUCH ON-LINE. ESTIMATED COST OF REPAIR THAT
... I WAS QUOTED: $1,678.85. DUE TO THE POTENTIAL SAFETY ISSUE AND NUMBER OF OCCURRENCES I DO NOT SEE HOW THIS IS NOT A RECALL ISSUE AND THAT THE COST SHOULD BE THE RESPONSIBILITY OF THE MANUFACTURER AS IT IS OBVIOUSLY A MANUFACTURING DEFECT.Read more
Incident date: Apr 6, 2014
SWITCH ASSEMBLY BACK DOOR OPENER IS MELTED. IT IS GOOEY AND COMES OFF ON YOUR FINGERS.THIS SWITCH WAS ALREADY LIKE THIS WHEN I BOUGHT THE VEHICLE.
Incident date: Mar 21, 2015
I BOUGHT THE VEHICLE IN FOR SERVICE OF AN OIL CHANGE ON MARCH 21, 2015. I WAS INFORMED BY MY ADVISOR THAT THE POWER RACK & PINION ASSY. IS LEAKING FLUID. THE ENTIRE ASSY. HAS TO BE REPLACED AT A COST OF $1, 900.00 (REALLY). IF THE FLUID IS LEAKING THAT WOULD AFFECT MY STEERING THE VEHICLE AND TURNI
... NG (GOD FORBID). THE VEHICLE IS ONLY 6 YEARS OLD HOW CAN THIS POSSIBLY BE. DUE TO THE POTENTIAL SAFETY HAZARD I AM CONCERNED ABOUT DRIVING THIS VEHICLE WITH MY FAMILY. I CALLED CUSTOMER SERVICE AND REPORTED THE MATTER WAS INFORMED THAT ISN'T A RECALL ON THE PART. THE MANUFACTURER SHOULD BE HELD LIABLE FOR THIS SAFETY HAZARD AND DEFECT OF PART. I AM ASKING FOR ASSIST IN THIS PRESSING (DANGEROUS) MATTER. I WILL CONTACT ANY ONE I KNOW THAT IS LOOKING TO PURCHASE THIS MODEL VEHICLE. I WILL LET THEM KNOW THE CIRCUMSTANCES OF THIS MODEL VEHICLE. ANY ASSISTANCE YOU CAN GIVE WOULD BE GREATLY APPRECIATED. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TRRead more
Incident date: Mar 21, 2015
DURING ROUTINE OIL CHANGE AT LEXUS DEALERSHIP I WAS INFORMED THE RACK AND PINION STEERING BOOT WAS LEAKING AND THE ENTIRE ASSEMBLY NEEDED REPLACING SOON AS IT POSES A SAFETY ISSUE. LEARNED THIS IS A VERY COMMON RECURRING ISSUE WITH THIS MAKE/MODEL/YEAR AND VALIDATED AS SUCH ON-LINE. ESTIMATED COST
... OF REPAIR THAT I WAS QUOTED: $1,536.88. DUE TO THE POTENTIAL SAFETY ISSUE AND NUMBER OF OCCURRENCES I DO NOT SEE HOW THIS IS NOT A RECALL ISSUE AND THAT THE COST SHOULD BE THE RESPONSIBILITY OF THE MANUFACTURER AS IT IS OBVIOUSLY A MANUFACTURING DEFECT. *TRRead more
Showing 50 of 114 complaints.