HYBRID PROPULSION SYSTEM: INVERTER
Toyota is recalling certain model year 2006-2010 Highlander hybrid vehicles manufactured February 16, 2005, through July 29, 2010; and model year 2006-2008 Lexus RX400h vehicles manufactured February 23, 2005, through December 2, 2008. The Intelligent Power Module (IPM) inside the inverter module may contain transistors that have higher operating temperatures than the solder can support and the transistors may be heat damaged by the solder. If this occurs, various warning lamps, including the malfunction indicator lamp, slip indicator light, brake system warning light, and master warning light, will be illuminated on the instrument panel.
Remedy: Toyota will notify owners, and dealers will replace the IPM free of charge. Owners may contact Toyota at 1-800-331-4331. Vehicles that had their IPM replaced under recall 11V-342 are not affected by this campaign.
133,081 vehicles affected
ENGINE AND ENGINE COOLING
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004 AVALON VEHICLES; 2004 AND 2005 CAMRY, CAMRY SOLARA, HIGHLANDER, AND SIENNA VEHICLES, 2006 HIGHLANDER HYBRID; 2004 AND 2005 LEXUS ES330 AND RX330; AND 2006 LEXUS RX400H VEHICLES MANUFACTURED FROM JUNE 1, 2004 THROUGH MARCH 31, 2005, EQUIPPED WITH THE 1MZ-FE OR 3MZ-FE ENGINE. THE AMOUNT OF ADHESIVE AGENT APPLIED BETWEEN THE OUTER RING AND THE TORSIONAL RUBBER DAMPER (INNER RING) IN THE CRANKSHAFT PULLEY MAY BE INADEQUATE. IF THE ADHESIVE IS INSUFFICIENT, THERE IS A POSSIBILITY THAT THE OUTER RING MAY BECOME MISALIGNED AND IT MAY NOT PROPERLY ROTATE WITH THE INNER RING, CAUSING NOISE AND/OR ILLUMINATION OF THE BATTERY DISCHARGE INDICATOR LIGHT.
Remedy: TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE CRANKSHAFT PULLEY TO IDENTIFY WHETHER IT WAS PRODUCED BY THE U.S. SUPPLIER. IF SO, THE DEALER WILL REPLACE THE PULLEY WITH A NEW ONE AT NO CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING EARLY JANUARY 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
420,326 vehicles affected
ELECTRICAL SYSTEM
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2006-2007 HIGHLANDER HYBRID AND LEXUS RX400H PASSENGER CARS MANUFACTURED FROM FEBRUARY 16, 2005, THROUGH AUGUST 30, 2006. A MODULE INSIDE THE INVERTER MODULE MAY CONTAIN INADEQUATELY SOLDERED TRANSISTORS THAT DURING HIGH-LOAD DRIVING, MAY BE DAMAGED BY HEAT CAUSED BY THE LARGE CURRENT. IF THIS OCCURS, VARIOUS WARNING LAMPS, INCLUDING THE MALFUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, AND MASTER WARNING LIGHT, WILL BE ILLUMINATED ON THE INSTRUMENT PANEL.
Remedy: TOYOTA/LEXUS MAILED AN INTERIM OWNER NOTIFICATION ON JULY 19, 2011 TO ADVISE OWNERS OF THIS RECALL AND THE FACT THAT THEY WILL RECEIVE A FUTURE NOTICE WHEN PARTS BECOME AVAILABLE TO COMPLETE REPAIRS. TOYOTA DEALERS WILL INSPECT THE HYBRID INVERTER PRODUCTION NUMBER TO DETERMINE WHETHER THE INVERTER CONTAINS SUSPECT TRANSISTORS AND REPLACE THE MODULE FREE OF CHARGE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
82,273 vehicles affected
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. IF THE FORWARD RETENTION CLIP USED TO SECURE THE FLOOR CARPET COVER, WHICH IS LOCATED IN FRONT OF THE CENTER CONSOLE, IS NOT INSTALLED PROPERLY THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL AND INTERFERE WITH THE ACCELERATOR PEDAL ARM.
Remedy: DEALERS WILL REPLACE THE FLOOR CARPET COVER WITH A NEWLY DESIGNED ONE FREE OR CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
769,379 vehicles affected
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON CERTAIN SPORT UTILITY AND HYBRID VEHICLES, THE TWO RETAINING CLIPS FOR THE DRIVER'S SIDE FORWARD CENTER CONSOLE CAN BECOME LOOSE. IF BOTH CLIPS SEPARATE FROM THE FLOOR CARPET COVER, THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL, CAUSING INTERFERENCE WITH THE ACCELERATOR PEDAL ROD.
Remedy: DEALERS WILL REPLACE THE TWO FLOOR CARPET COVER RETAINING CLIPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 24, 2006, AND SHOULD BE COMPLETED BY EARLY SEPTEMBER 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
367,594 vehicles affected
The contact owns a 2006 Lexus RX400H. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle failed to shift into park(P). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
The contact owns a 2006 Lexus RX400H. The contact stated while driving at various speeds, the vehicle stalled while depressing the accelerator pedal. There were several warning lights illuminated on the instrument panel. The contact had taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 13V396000 (Hybrid Propulsion System). The dealer and the manufacturer were notified of the failure and the contact was included that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 134,000.
The contact owns a 2006 Lexus RX400H. The contact stated that the vehicle would emit abnormal sounds long after the vehicle was parked. Additionally, the contact stated while driving 10 MPH, the brake pedal was depressed but failed to respond. The contact stood on the brake and the vehicle finally responded. The brake warning light and the ABS warning light were illuminated. The contact was able to continue driving at slower speeds. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS actuator had failed. The dealer and the manufacturer were notified of the failure but informed the contact that the vehicle could not be repaired under Lexus Technical Service Bulletin Number: POL16-01 because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 100,000. The VIN was unavailable.
The contact owns a 2006 Lexus RX400H. The contact stated that the vehicle would emit abnormal sounds long after the vehicle was parked. Additionally, the contact stated while driving 10 MPH, the brake pedal was depressed but failed to respond. The contact stood on the brake and the vehicle finally responded. The brake warning light and the ABS warning light were illuminated. The contact was able to continue driving at slower speeds. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS actuator had failed. The dealer and the manufacturer were notified of the failure but informed the contact that the vehicle could not be repaired under Lexus Technical Service Bulletin Number: POL16-01 because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 100,000. The VIN was unavailable.
The contact owns a 2006 Lexus RX400H. The contact stated that while driving at 50 MPH, the "All-Wheel Drive and Hybrid System Failure" warning messages were displayed. The vehicle was taken to an independent mechanic and diagnosed with inverter assembly failure. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 11V342000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 150,000.
The contact owns a 2006 Lexus RX400H. The contact stated while driving at various speeds, the brake pedal would depress to the floorboard without proper braking functionality. The contact stated that the ABS, traction control, service brakes, and several other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the skid control unit needed to be replaced however, the vehicle was not repaired. The contact then spoke to a local dealer but did not take the vehicle to be inspected due to the cost of the diagnostic fee. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 190,000.
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING, THE BRAKE PEDAL BECAME VERY DIFFICULT TO DEPRESS AND VIBRATED WHILE BEING DEPRESSED TO THE FLOORBOARD. ALSO, THE BRAKE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT SHE WAS ABLE TO DRIVE 30 MPH TO LEXUS OF GLENDALE (1221 S BRAND BLVD, GLENDALE, CA 91204, (818) 507-1300) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1911142372. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
TL* THE CONTACT OWNS A 2006 LEXUS RX400 HYBRID. WHEN ATTEMPTING TO ACCELERATE FROM A STOP, DRIVING ON AN INCLINE, OR MAKING TURNS, THE VEHICLE STALLED INTERMITTENTLY. IN ADDITION, THE CHECK ENGINE, HYBRID CHECK, AND BATTERY WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY; HOWEVER, THE FAILURES RECURRED. THE VEHICLE WAS TAKEN TO TREASURE COAST LEXUS (LOCATED AT 5121 US-1, FORT PIERCE, FL 34982, (772) 460-0000) WHERE THE TECHNICIAN CLEANED THE MASS AIR FLOW SENSOR, CLEARED THE FAILURE CODES, AND TEST DROVE THE VEHICLE IN CHECK MODE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS EXPECTED. THE DEALER SWAPPED THE CIRCUIT OPEN RELAY WITH THE IGNITION RELAY TO ELIMINATE THE RELAY AS THE FAILURE. THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURES, BUT THERE WAS NO RESOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
TL* THE CONTACT OWNS A 2006 LEXUS RX400 HYBRID. WHEN ATTEMPTING TO ACCELERATE FROM A STOP, DRIVING ON AN INCLINE, OR MAKING TURNS, THE VEHICLE STALLED INTERMITTENTLY. IN ADDITION, THE CHECK ENGINE, HYBRID CHECK, AND BATTERY WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY; HOWEVER, THE FAILURES RECURRED. THE VEHICLE WAS TAKEN TO TREASURE COAST LEXUS (LOCATED AT 5121 US-1, FORT PIERCE, FL 34982, (772) 460-0000) WHERE THE TECHNICIAN CLEANED THE MASS AIR FLOW SENSOR, CLEARED THE FAILURE CODES, AND TEST DROVE THE VEHICLE IN CHECK MODE. THE DEALER STATED THAT THE VEHICLE WAS OPERATING AS EXPECTED. THE DEALER SWAPPED THE CIRCUIT OPEN RELAY WITH THE IGNITION RELAY TO ELIMINATE THE RELAY AS THE FAILURE. THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V396000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY FOUR TIMES FOR THE SAME FAILURES, BUT THERE WAS NO RESOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
MY VEHICLE IS DISPLAYING A HYBRID SYSTEM CHECK MESSAGE, AND THE HYBRID SYSTEM MALFUNCTIONS. THIS IS CAUSING THE VEHICLE TO STALL IN DRIVE WHILE THE VEHICLE IS IN MOTION. THE VEHICLE LOSES ALL CAPABILITIES TO PROPERLY FUNCTION. I WAS ON A CITY STREET WHEN THIS HAPPENED, AND HAD TO COAST THE VEHICLE DOWNHILL IN TRAFFIC TO PULL OVER. MY ENGINE CHECK LIGHT ALSO ILLUMINATED. THIS VEHICLE HAS NOT BEEN DRIVEN REGULARLY, AS I JUST PURCHASED IT FROM A DEALERSHIP THAT HAD BEEN SITTING ON IT FOR SOME TIME. THE CARFAX CHECK OUT FOR THE VEHICLE, SO IT COULD BE A FAULTY ELECTRICAL SYSTEM INVERTER.
MY VEHICLE IS DISPLAYING A HYBRID SYSTEM CHECK MESSAGE, AND THE HYBRID SYSTEM MALFUNCTIONS. THIS IS CAUSING THE VEHICLE TO STALL IN DRIVE WHILE THE VEHICLE IS IN MOTION. THE VEHICLE LOSES ALL CAPABILITIES TO PROPERLY FUNCTION. I WAS ON A CITY STREET WHEN THIS HAPPENED, AND HAD TO COAST THE VEHICLE DOWNHILL IN TRAFFIC TO PULL OVER. MY ENGINE CHECK LIGHT ALSO ILLUMINATED. THIS VEHICLE HAS NOT BEEN DRIVEN REGULARLY, AS I JUST PURCHASED IT FROM A DEALERSHIP THAT HAD BEEN SITTING ON IT FOR SOME TIME. THE CARFAX CHECK OUT FOR THE VEHICLE, SO IT COULD BE A FAULTY ELECTRICAL SYSTEM INVERTER.
MY VEHICLE IS DISPLAYING A HYBRID SYSTEM CHECK MESSAGE, AND THE HYBRID SYSTEM MALFUNCTIONS. THIS IS CAUSING THE VEHICLE TO STALL IN DRIVE WHILE THE VEHICLE IS IN MOTION. THE VEHICLE LOSES ALL CAPABILITIES TO PROPERLY FUNCTION. I WAS ON A CITY STREET WHEN THIS HAPPENED, AND HAD TO COAST THE VEHICLE DOWNHILL IN TRAFFIC TO PULL OVER. MY ENGINE CHECK LIGHT ALSO ILLUMINATED. THIS VEHICLE HAS NOT BEEN DRIVEN REGULARLY, AS I JUST PURCHASED IT FROM A DEALERSHIP THAT HAD BEEN SITTING ON IT FOR SOME TIME. THE CARFAX CHECK OUT FOR THE VEHICLE, SO IT COULD BE A FAULTY ELECTRICAL SYSTEM INVERTER.
THE LEATHER ON THE DASHBOARD BREAKS OFF IN PIECES. CAN'T ATTACH ANYTHING TO IT, SUCH AS CELL PHONE HOLDER. LEATHER ON DASHBOARD JUST TEARS RIGHT OFF.
MY 2006 LEXUS RX400H THAT I JUST PURCHASED A FEW MONTHS AGO FROM A LOCAL DEALER (ONE OWNER PRIOR) HAS SHUT DOWN GOING DOWN OUR MOUNTAIN. TAKING MY BOYS TO SCHOOL IT JUST STOPPED IN THE MIDDLE OF THE ROAD AS WE COASTED DOWN OUR MOUNTAIN, AND THE BRAKES JUST STOPPED WORKING. I WAS ABLE TO COAST INTO MY NEIGHBORS' DRIVEWAY AND BARELY ABLE TO USE MY BRAKES. THEY DIDN'T WORK WHEN THE HYBRID LIGHT CAME ON. EXTREMELY SCARY! IT HAPPENED A FEW TIMES PRIOR TO THIS IN THESE LAST FEW MONTHS, BUT I WAS ABLE TO GET IT STARTED AGAIN PREVIOUSLY. IT'S NOW A BRICK WITH A DASHBOARD OF LIGHTS! I AM BEING TOLD BY LEXUS THIS HAS NOTHING TO DO WITH THE INVERTER RECALL AND IN FACT, THEY CLAIMED THAT THEY ALREADY REPLACED IT PRIOR TO MY OWNERSHIP A FEW MONTHS BACK, REPLACED IN 2012, LATER TO FIND OUT THAT WAS NOT TRUE. I HAVE THE SERVICE RECORDS FROM THE FIRST OWNER. I NEED TO KNOW WHAT IS WRONG WITH MY CAR. IT HAD TO BE TOWED FROM MY NEIGHBOR'S HOME ABOUT 500 FEET DOWN OUR MOUNTAIN, BACK UP TO OUR HOME ABOUT 500' BACK UP. THIS IS A SAFETY ISSUE THAT WAS EITHER NOT RECALLED OR NEEDS TO BE FIXED AGAIN AFTER THE RECALL. PLEASE GIVE ME SOME ADVICE. I WILL HAVE TO HAVE IT TOWED TO THE MECHANICS WHEN THEY OPEN. SOME PHOTOS OF MY DASH, ANY SUGGESTIONS? LEXUS NEEDS TO PAY FOR THESE REPAIRS. THIS IS A SEVERE SAFETY ISSUE! THANK GOD I WAS ABLE TO COAST INTO MY NEIGHBOR'S DRIVEWAY. I CAN'T IMAGINE HAD THIS HAPPENED ON THE HIGHWAY IN TRAFFIC. I CAN'T BELIEVE THAT LEXUS WILL NOT STAND BEHIND THIS SAFETY ISSUE AND I AM DEEPLY CONCERNED FOR THE SAFETY OF MY FAMILY. PLEASE REOPEN THIS CASE AND INCLUDE MY VIN NUMBER IN THIS RECALL.
MY 2006 LEXUS RX400H THAT I JUST PURCHASED A FEW MONTHS AGO FROM A LOCAL DEALER (ONE OWNER PRIOR) HAS SHUT DOWN GOING DOWN OUR MOUNTAIN. TAKING MY BOYS TO SCHOOL IT JUST STOPPED IN THE MIDDLE OF THE ROAD AS WE COASTED DOWN OUR MOUNTAIN, AND THE BRAKES JUST STOPPED WORKING. I WAS ABLE TO COAST INTO MY NEIGHBORS' DRIVEWAY AND BARELY ABLE TO USE MY BRAKES. THEY DIDN'T WORK WHEN THE HYBRID LIGHT CAME ON. EXTREMELY SCARY! IT HAPPENED A FEW TIMES PRIOR TO THIS IN THESE LAST FEW MONTHS, BUT I WAS ABLE TO GET IT STARTED AGAIN PREVIOUSLY. IT'S NOW A BRICK WITH A DASHBOARD OF LIGHTS! I AM BEING TOLD BY LEXUS THIS HAS NOTHING TO DO WITH THE INVERTER RECALL AND IN FACT, THEY CLAIMED THAT THEY ALREADY REPLACED IT PRIOR TO MY OWNERSHIP A FEW MONTHS BACK, REPLACED IN 2012, LATER TO FIND OUT THAT WAS NOT TRUE. I HAVE THE SERVICE RECORDS FROM THE FIRST OWNER. I NEED TO KNOW WHAT IS WRONG WITH MY CAR. IT HAD TO BE TOWED FROM MY NEIGHBOR'S HOME ABOUT 500 FEET DOWN OUR MOUNTAIN, BACK UP TO OUR HOME ABOUT 500' BACK UP. THIS IS A SAFETY ISSUE THAT WAS EITHER NOT RECALLED OR NEEDS TO BE FIXED AGAIN AFTER THE RECALL. PLEASE GIVE ME SOME ADVICE. I WILL HAVE TO HAVE IT TOWED TO THE MECHANICS WHEN THEY OPEN. SOME PHOTOS OF MY DASH, ANY SUGGESTIONS? LEXUS NEEDS TO PAY FOR THESE REPAIRS. THIS IS A SEVERE SAFETY ISSUE! THANK GOD I WAS ABLE TO COAST INTO MY NEIGHBOR'S DRIVEWAY. I CAN'T IMAGINE HAD THIS HAPPENED ON THE HIGHWAY IN TRAFFIC. I CAN'T BELIEVE THAT LEXUS WILL NOT STAND BEHIND THIS SAFETY ISSUE AND I AM DEEPLY CONCERNED FOR THE SAFETY OF MY FAMILY. PLEASE REOPEN THIS CASE AND INCLUDE MY VIN NUMBER IN THIS RECALL.
TAKATA RECALL ABS, VSC, AND BRAKE LIGHTS ARE ON. FOUND BRAKE ACTUATOR FAILING NEEDS TO REPLACE. I WAS ON THE HIGHWAY AND THE BRAKE PEDAL WAS DOWN.
CHECK HYBRID SYSTEM LIGHTS CAME ON AND THE VEHICLE FAILED TO START. THIS IS THE SECOND OCCURRENCE. THE INVERTER WAS REPLACED FOLLOWING THE FIRST OCCURRENCE IN 2011. THE VEHICLE WAS MOVING DURING THE FIRST OCCURRENCE.
CHECK HYBRID SYSTEM LIGHTS CAME ON AND THE VEHICLE FAILED TO START. THIS IS THE SECOND OCCURRENCE. THE INVERTER WAS REPLACED FOLLOWING THE FIRST OCCURRENCE IN 2011. THE VEHICLE WAS MOVING DURING THE FIRST OCCURRENCE.
THE HYBRID BATTERY FAILED, POWER INVERTER, LOCKING UP POWER STEERING AND MY CAR WAS NOT ABLE TO OPERATE ON THE ROAD. I WAS QUOTED 7500$ COST. I HAVE READ OF SIMILAR PROBLEMS OCCURRING. I WOULD LIKE HELP REPAIRING FROM LEXUS
THE HYBRID BATTERY FAILED, POWER INVERTER, LOCKING UP POWER STEERING AND MY CAR WAS NOT ABLE TO OPERATE ON THE ROAD. I WAS QUOTED 7500$ COST. I HAVE READ OF SIMILAR PROBLEMS OCCURRING. I WOULD LIKE HELP REPAIRING FROM LEXUS
THE HYBRID BATTERY FAILED, POWER INVERTER, LOCKING UP POWER STEERING AND MY CAR WAS NOT ABLE TO OPERATE ON THE ROAD. I WAS QUOTED 7500$ COST. I HAVE READ OF SIMILAR PROBLEMS OCCURRING. I WOULD LIKE HELP REPAIRING FROM LEXUS
2006 LEXUS RX400H TOTALLY SHUTTING DOWN WHILE I WAS DRIVING ON I4 TODAY. NO POWER STEERING, NO POWER BRAKES, ENGINE DIED AND LUCKILY I WAS ABLE TO COAST TO A SAFE PLACE FROM 70MPH! RIGHT BEFORE IT HAPPENED, THE CHECK ENGINE LIGHT CAME ON, THE ENGINE MISFIRED, THEN ALL OF THE LIGHTS ON THE DASHBOARD CAME ON INCLUDING THE CHECK VCS, CHECK HYBRID AND CHECK ANTI-LOCK. HAD TO HAVE IT TOWED TO OUR MECHANIC BECAUSE IT WOULDN'T START AND COULD NOT BE DRIVEN ONTO THE TOW TRUCK. CODES THAT IT THREW SAID IT WAS A HIGH VOLTAGE SYSTEM REGENERATIVE MALFUNCTION AND A BAD ENGINE COIL. IT WAS A VERY DANGEROUS SITUATION WITH IT SHUTTING DOWN ON THE INTERSTATE AND I HAD NO CONTROL WHAT SO EVER! THIS WAS THE SECOND TIME THIS HAPPENED TO ME IN THIS CAR AND THE COMPUTER WAS REPLACED THE WEEK AFTER I PURCHASED THIS CAR USED IN OCTOBER 2017.
2006 LEXUS RX400H TOTALLY SHUTTING DOWN WHILE I WAS DRIVING ON I4 TODAY. NO POWER STEERING, NO POWER BRAKES, ENGINE DIED AND LUCKILY I WAS ABLE TO COAST TO A SAFE PLACE FROM 70MPH! RIGHT BEFORE IT HAPPENED, THE CHECK ENGINE LIGHT CAME ON, THE ENGINE MISFIRED, THEN ALL OF THE LIGHTS ON THE DASHBOARD CAME ON INCLUDING THE CHECK VCS, CHECK HYBRID AND CHECK ANTI-LOCK. HAD TO HAVE IT TOWED TO OUR MECHANIC BECAUSE IT WOULDN'T START AND COULD NOT BE DRIVEN ONTO THE TOW TRUCK. CODES THAT IT THREW SAID IT WAS A HIGH VOLTAGE SYSTEM REGENERATIVE MALFUNCTION AND A BAD ENGINE COIL. IT WAS A VERY DANGEROUS SITUATION WITH IT SHUTTING DOWN ON THE INTERSTATE AND I HAD NO CONTROL WHAT SO EVER! THIS WAS THE SECOND TIME THIS HAPPENED TO ME IN THIS CAR AND THE COMPUTER WAS REPLACED THE WEEK AFTER I PURCHASED THIS CAR USED IN OCTOBER 2017.
2006 LEXUS RX400H TOTALLY SHUTTING DOWN WHILE I WAS DRIVING ON I4 TODAY. NO POWER STEERING, NO POWER BRAKES, ENGINE DIED AND LUCKILY I WAS ABLE TO COAST TO A SAFE PLACE FROM 70MPH! RIGHT BEFORE IT HAPPENED, THE CHECK ENGINE LIGHT CAME ON, THE ENGINE MISFIRED, THEN ALL OF THE LIGHTS ON THE DASHBOARD CAME ON INCLUDING THE CHECK VCS, CHECK HYBRID AND CHECK ANTI-LOCK. HAD TO HAVE IT TOWED TO OUR MECHANIC BECAUSE IT WOULDN'T START AND COULD NOT BE DRIVEN ONTO THE TOW TRUCK. CODES THAT IT THREW SAID IT WAS A HIGH VOLTAGE SYSTEM REGENERATIVE MALFUNCTION AND A BAD ENGINE COIL. IT WAS A VERY DANGEROUS SITUATION WITH IT SHUTTING DOWN ON THE INTERSTATE AND I HAD NO CONTROL WHAT SO EVER! THIS WAS THE SECOND TIME THIS HAPPENED TO ME IN THIS CAR AND THE COMPUTER WAS REPLACED THE WEEK AFTER I PURCHASED THIS CAR USED IN OCTOBER 2017.
AS I WAS DRIVING, WHEN I PRESSED THE BRAKES I COULD HEAR A GRINDING NOISE AND DID NOT FEEL ENOUGH PRESSURE ON THE BRAKE PEDAL, I GOT SCARED AND SLOWED DOWN MY SPEED. IT TURNED OUT THAT ACCORDING TO THE AGENCY SERVICE SHOP, THE BRAKE ACTUATOR NEEDS TO BE REPLACED SINCE IT DOES NOT PROVIDE ENOUGH AIR/PRESSURE WHEN I BRAKE AT A LOW SPEEDS (IT'S WORN OUT), PLUS THE CV AXLE ON DRIVER'S SIDE IS LEAKING. MY POINT IS, IT COSTS ME OVER $3,000 DLLS TO REPAIR WITH ONLY 1 YEAR LABOR/PARTS WARRANTY; I READ THAT BRAKE ACTUATORS FOR 2006, 2007. & 2008 RX400H LEXUS AND TOYOTA HIGHLANDER MODELS CAME OUT DEFECTIVE, THAT ONCE THEY GET REPLACED, THEY WILL FAIL AGAIN MOST LIKELY WITHIN A YEAR AND LEXUS HAS NOT DONE ANYTHING ABOUT IT, PRETENDING THAT THERE IS NOTHING WRONG WITH IT, ALLOWING US TO DRIVE OUR VEHICLES LIKE THAT WHILE HAVING OUR LIVES AT RISK. I AL SO READ THAT MECHANICS WORKING FOR LEXUS COMPANIES HAVE STATED THAT LEXUS SPENDS MILLIONS OF DOLLARS ON BRAKE ACTUATORS ALONE BECAUSE THEY GET REPLACED TOO OFTEN. PLEASE INVESTIGATE THIS ISSUE AND IF POSSIBLE FORCE TOYOTA/LEXUS TO DO A MASSIVE RECALL. I DO NOT HAVE THE MONEY NOR CAN'T AFFORD TO PAY THIS MUCH MONEY TO REPAIR IT. I AM STILL MAKING PAYMENTS TOWARDS THE COST OF THE VEHICLE, OVER $15,000 ABOUT 3 YEARS AGO AND I DO NOT THINK THIS IS FAIR. I AM THE ONLY DRIVER, LIVE IN A SMALL CITY, AND DO NOT DRIVE IT MUCH.
AS I WAS DRIVING, WHEN I PRESSED THE BRAKES I COULD HEAR A GRINDING NOISE AND DID NOT FEEL ENOUGH PRESSURE ON THE BRAKE PEDAL, I GOT SCARED AND SLOWED DOWN MY SPEED. IT TURNED OUT THAT ACCORDING TO THE AGENCY SERVICE SHOP, THE BRAKE ACTUATOR NEEDS TO BE REPLACED SINCE IT DOES NOT PROVIDE ENOUGH AIR/PRESSURE WHEN I BRAKE AT A LOW SPEEDS (IT'S WORN OUT), PLUS THE CV AXLE ON DRIVER'S SIDE IS LEAKING. MY POINT IS, IT COSTS ME OVER $3,000 DLLS TO REPAIR WITH ONLY 1 YEAR LABOR/PARTS WARRANTY; I READ THAT BRAKE ACTUATORS FOR 2006, 2007. & 2008 RX400H LEXUS AND TOYOTA HIGHLANDER MODELS CAME OUT DEFECTIVE, THAT ONCE THEY GET REPLACED, THEY WILL FAIL AGAIN MOST LIKELY WITHIN A YEAR AND LEXUS HAS NOT DONE ANYTHING ABOUT IT, PRETENDING THAT THERE IS NOTHING WRONG WITH IT, ALLOWING US TO DRIVE OUR VEHICLES LIKE THAT WHILE HAVING OUR LIVES AT RISK. I AL SO READ THAT MECHANICS WORKING FOR LEXUS COMPANIES HAVE STATED THAT LEXUS SPENDS MILLIONS OF DOLLARS ON BRAKE ACTUATORS ALONE BECAUSE THEY GET REPLACED TOO OFTEN. PLEASE INVESTIGATE THIS ISSUE AND IF POSSIBLE FORCE TOYOTA/LEXUS TO DO A MASSIVE RECALL. I DO NOT HAVE THE MONEY NOR CAN'T AFFORD TO PAY THIS MUCH MONEY TO REPAIR IT. I AM STILL MAKING PAYMENTS TOWARDS THE COST OF THE VEHICLE, OVER $15,000 ABOUT 3 YEARS AGO AND I DO NOT THINK THIS IS FAIR. I AM THE ONLY DRIVER, LIVE IN A SMALL CITY, AND DO NOT DRIVE IT MUCH.
AS I WAS DRIVING, WHEN I PRESSED THE BRAKES I COULD HEAR A GRINDING NOISE AND DID NOT FEEL ENOUGH PRESSURE ON THE BRAKE PEDAL, I GOT SCARED AND SLOWED DOWN MY SPEED. IT TURNED OUT THAT ACCORDING TO THE AGENCY SERVICE SHOP, THE BRAKE ACTUATOR NEEDS TO BE REPLACED SINCE IT DOES NOT PROVIDE ENOUGH AIR/PRESSURE WHEN I BRAKE AT A LOW SPEEDS (IT'S WORN OUT), PLUS THE CV AXLE ON DRIVER'S SIDE IS LEAKING. MY POINT IS, IT COSTS ME OVER $3,000 DLLS TO REPAIR WITH ONLY 1 YEAR LABOR/PARTS WARRANTY; I READ THAT BRAKE ACTUATORS FOR 2006, 2007. & 2008 RX400H LEXUS AND TOYOTA HIGHLANDER MODELS CAME OUT DEFECTIVE, THAT ONCE THEY GET REPLACED, THEY WILL FAIL AGAIN MOST LIKELY WITHIN A YEAR AND LEXUS HAS NOT DONE ANYTHING ABOUT IT, PRETENDING THAT THERE IS NOTHING WRONG WITH IT, ALLOWING US TO DRIVE OUR VEHICLES LIKE THAT WHILE HAVING OUR LIVES AT RISK. I AL SO READ THAT MECHANICS WORKING FOR LEXUS COMPANIES HAVE STATED THAT LEXUS SPENDS MILLIONS OF DOLLARS ON BRAKE ACTUATORS ALONE BECAUSE THEY GET REPLACED TOO OFTEN. PLEASE INVESTIGATE THIS ISSUE AND IF POSSIBLE FORCE TOYOTA/LEXUS TO DO A MASSIVE RECALL. I DO NOT HAVE THE MONEY NOR CAN'T AFFORD TO PAY THIS MUCH MONEY TO REPAIR IT. I AM STILL MAKING PAYMENTS TOWARDS THE COST OF THE VEHICLE, OVER $15,000 ABOUT 3 YEARS AGO AND I DO NOT THINK THIS IS FAIR. I AM THE ONLY DRIVER, LIVE IN A SMALL CITY, AND DO NOT DRIVE IT MUCH.
THIS WAS OUR FIRST HYBRID VEHICLE. WE WERE NOT FAMILIAR WITH THE WEIRD NOISES AND THE PARTICULARSBIN THE WAY THE VEHICLE OPERATES. THIS PARTICULAR ISSUE WAS WITH THE ABS BREAKING SYSTEM. I HAD TAKEN MY CAR TO LEXUS A FEW TIMES FOR OIL CHANGES, A PROBLEM WITH THE POWER CONVERTER AND ANOTHER ISSUE OVER THE LAST 6 PLUS YEARS I ALWAYS COMPLAINED ABOUT THE PULSING OF THE BRAKES AND THE BARKING AND OTHER NOISES COMING FROM THE CAR. THIS LAST MONTH OR SO A WARNING LIGHT FOR ABS AND ANOTHER WARNING HAD COME UP. I HAD RECENTLY HAD THE REAR BRAKES DONE AND CALLED THE LOCAL BRAKE SHOP . THEY RAN DIAGNOSTICS AND SAID THE ABS ACTUATOR NEEDED REPLACED. ERROR CODE C1256 AND C1391. I DECIDED TO LOOK UP THESE CODES AND MY LEXUS MODEL AND FOUND MANY. MANY MANY PEOPLE WITH THIS SAME ISSUE OVER THE LAST 3 YEARS OR SO. MOST RECEIVED A LETTER FROM LEXUS ADVISING OF A"WARRANTY ENHANCEMENT. I HAVE NEVER RECEIVED THIS OR ANY RECALL LETTER FOR MY LEXUS. THE PEOPLE ON THESE LEXUSCLUB BOARDS ALL HAD THIS ISSUE. MANY OF THEM DID NOT HAVE THE "WARNING LIGHT" COME ON AND WERE DENIED A REPAIR. I HAVE ALWAYS HAD THE ISSUE AND THE WARNING LIGHT CAME ON A MONTH OR SO AGO AND I FIND THAT THIS IS A HUGH SAFETY ISSUE SINCE IT'S WITH THE BREAKING SYSTEM. LEXUS IS AWARE OF IT AND EXTENDED THE WARRANTY TO 12/31/2017. WELL EVEN THOUGH I PURCHASED AN EXTENDED WARRANTY THEY SAY IT'S NOT COVERED AND ITHE REPAIR IS ABOUT $2500-$3000 . TODAY WE CALLED LEXUS CUSTOMER SERVICE AND THEY STATE IT'S OUR FAULT FOR NOT BRINGING IT IN ON TIME THEY SAID THEY DID THEIR DUE DILIGENCE AND SENT THEM. WELL I HAVE NEVER ONCE RECEIVED ANY RECALL IT WARRANTY ENHANCEMENT NOTICE. I HAVE LIVED HERE 23 YEARS AND OWNED THE CAR FOR MORE THAN 6 YEARS. LEXUS CALLS THIS A WARRANTY ENHANCEMENT"DEALERS CALL THIS A SAFETY ISSUE. SHOULD HAVE BEEN A RECALL .BUT TO AVOID THE RECALL STIGMA THEY ISSUE AN ENHANCEMENT
WHILE DRIVING 50 MPH ON A BUSY ROAD IN MA THE CAR ABRUPTLY STALLED AND LOST POWER AND ABILITY TO CONTROL IT OTHER THAN WITH A GLIDE AND MANUAL STEERING TO PULL OFF THE ROADWAY AND OUT OF BUSY TRAFFIC, WHICH COULD HAVE BEEN DEADLY FOR BOTH OUR SON AND THE PEOPLE DRIVING AROUND HIM. UPON HAVING IT TOWED TO THE LEXUS DEALERSHIP, THEY INFORMED US THAT THE DASHBOARD SENSORS WERE INDICATING A FAULTY OIL PUMP AND POSSIBLY A FAILED INVERTER. "THEY HAD NO WAY OF DETERMINING IF THE INVERTER WAS FAULTY WITHOUT FIRST REPAIRING THE OIL PUMP FOR $1200." UPON REPAIRING THE OIL PUMP, WE LEARNED THE INVERTER ($8000 REPAIR) WAS DAMAGED AND NEEDED REPAIR. THE DEALER COULD NOT EXPLAIN THIS AND HAD "NEVER SEEN OR HEARD OF SUCH A THING." FURTHER INVESTIGATION ON OUR PART, SHOWED THAT OVER 235,000 2006 AND BEYOND TOYOTA HYBRID VEHICLES HAD BEEN RECALLED FOR A FAULTY INVERTER IN 2013. WHILE OUR VEHICLE VIN DOES NOT SHOW UP ON THE RECALL LIST, WE BELIEVE WE ARE EXPERIENCING THE EXACT SAME PROBLEM. LEXUS CORPORATE IS DENYING ANY PART IN THIS AND REFUSED TO STAND BEHIND THE VEHICLE WITH ONLY 109,000 MILES AND QUICKLY CLOSED THE CASE. OUR CONCERN IS THERE ARE MORE VEHICLES OUT THERE WITH THIS ISSUE, AND THAT IT COULD BE DEADLY FOR OPERATORS AND DRIVERS. IF THE INVERTER WAS IDENTIFIED AS FAULTY ALREADY ON OVER 235,000 VEHICLES, AN EXPANDED SEARCH ON ADDITIONAL VINS NEEDS TO TAKE PLACE. LEXUS WAS VERY COMFORTABLE IN CONFIRMING THAT THEY DID NOT AND WOULD NOT STAND BEHIND THEIR VEHICLES BEYOND 100,000 MILES, AND ESSENTIALLY, IT WAS GOOD THAT OUR SON DID NOT GET INJURED, AND SORRY OUR CAR WAS ESSENTIALLY TOTALLED (VALUE OF VEHICLE IS APPROX $9000 BASED ON KELLY BLUE BOOK) FOR THE FAULTY INVERTER WHICH WAS NOT IDENTIFIED ON THE RECALL.
WHILE DRIVING 50 MPH ON A BUSY ROAD IN MA THE CAR ABRUPTLY STALLED AND LOST POWER AND ABILITY TO CONTROL IT OTHER THAN WITH A GLIDE AND MANUAL STEERING TO PULL OFF THE ROADWAY AND OUT OF BUSY TRAFFIC, WHICH COULD HAVE BEEN DEADLY FOR BOTH OUR SON AND THE PEOPLE DRIVING AROUND HIM. UPON HAVING IT TOWED TO THE LEXUS DEALERSHIP, THEY INFORMED US THAT THE DASHBOARD SENSORS WERE INDICATING A FAULTY OIL PUMP AND POSSIBLY A FAILED INVERTER. "THEY HAD NO WAY OF DETERMINING IF THE INVERTER WAS FAULTY WITHOUT FIRST REPAIRING THE OIL PUMP FOR $1200." UPON REPAIRING THE OIL PUMP, WE LEARNED THE INVERTER ($8000 REPAIR) WAS DAMAGED AND NEEDED REPAIR. THE DEALER COULD NOT EXPLAIN THIS AND HAD "NEVER SEEN OR HEARD OF SUCH A THING." FURTHER INVESTIGATION ON OUR PART, SHOWED THAT OVER 235,000 2006 AND BEYOND TOYOTA HYBRID VEHICLES HAD BEEN RECALLED FOR A FAULTY INVERTER IN 2013. WHILE OUR VEHICLE VIN DOES NOT SHOW UP ON THE RECALL LIST, WE BELIEVE WE ARE EXPERIENCING THE EXACT SAME PROBLEM. LEXUS CORPORATE IS DENYING ANY PART IN THIS AND REFUSED TO STAND BEHIND THE VEHICLE WITH ONLY 109,000 MILES AND QUICKLY CLOSED THE CASE. OUR CONCERN IS THERE ARE MORE VEHICLES OUT THERE WITH THIS ISSUE, AND THAT IT COULD BE DEADLY FOR OPERATORS AND DRIVERS. IF THE INVERTER WAS IDENTIFIED AS FAULTY ALREADY ON OVER 235,000 VEHICLES, AN EXPANDED SEARCH ON ADDITIONAL VINS NEEDS TO TAKE PLACE. LEXUS WAS VERY COMFORTABLE IN CONFIRMING THAT THEY DID NOT AND WOULD NOT STAND BEHIND THEIR VEHICLES BEYOND 100,000 MILES, AND ESSENTIALLY, IT WAS GOOD THAT OUR SON DID NOT GET INJURED, AND SORRY OUR CAR WAS ESSENTIALLY TOTALLED (VALUE OF VEHICLE IS APPROX $9000 BASED ON KELLY BLUE BOOK) FOR THE FAULTY INVERTER WHICH WAS NOT IDENTIFIED ON THE RECALL.
WHILE DRIVING 50 MPH ON A BUSY ROAD IN MA THE CAR ABRUPTLY STALLED AND LOST POWER AND ABILITY TO CONTROL IT OTHER THAN WITH A GLIDE AND MANUAL STEERING TO PULL OFF THE ROADWAY AND OUT OF BUSY TRAFFIC, WHICH COULD HAVE BEEN DEADLY FOR BOTH OUR SON AND THE PEOPLE DRIVING AROUND HIM. UPON HAVING IT TOWED TO THE LEXUS DEALERSHIP, THEY INFORMED US THAT THE DASHBOARD SENSORS WERE INDICATING A FAULTY OIL PUMP AND POSSIBLY A FAILED INVERTER. "THEY HAD NO WAY OF DETERMINING IF THE INVERTER WAS FAULTY WITHOUT FIRST REPAIRING THE OIL PUMP FOR $1200." UPON REPAIRING THE OIL PUMP, WE LEARNED THE INVERTER ($8000 REPAIR) WAS DAMAGED AND NEEDED REPAIR. THE DEALER COULD NOT EXPLAIN THIS AND HAD "NEVER SEEN OR HEARD OF SUCH A THING." FURTHER INVESTIGATION ON OUR PART, SHOWED THAT OVER 235,000 2006 AND BEYOND TOYOTA HYBRID VEHICLES HAD BEEN RECALLED FOR A FAULTY INVERTER IN 2013. WHILE OUR VEHICLE VIN DOES NOT SHOW UP ON THE RECALL LIST, WE BELIEVE WE ARE EXPERIENCING THE EXACT SAME PROBLEM. LEXUS CORPORATE IS DENYING ANY PART IN THIS AND REFUSED TO STAND BEHIND THE VEHICLE WITH ONLY 109,000 MILES AND QUICKLY CLOSED THE CASE. OUR CONCERN IS THERE ARE MORE VEHICLES OUT THERE WITH THIS ISSUE, AND THAT IT COULD BE DEADLY FOR OPERATORS AND DRIVERS. IF THE INVERTER WAS IDENTIFIED AS FAULTY ALREADY ON OVER 235,000 VEHICLES, AN EXPANDED SEARCH ON ADDITIONAL VINS NEEDS TO TAKE PLACE. LEXUS WAS VERY COMFORTABLE IN CONFIRMING THAT THEY DID NOT AND WOULD NOT STAND BEHIND THEIR VEHICLES BEYOND 100,000 MILES, AND ESSENTIALLY, IT WAS GOOD THAT OUR SON DID NOT GET INJURED, AND SORRY OUR CAR WAS ESSENTIALLY TOTALLED (VALUE OF VEHICLE IS APPROX $9000 BASED ON KELLY BLUE BOOK) FOR THE FAULTY INVERTER WHICH WAS NOT IDENTIFIED ON THE RECALL.
MAY 1, 2018 LEXUS HEADQUARTERS US 19001 S WESTERN AVE TORRANCE, CA 90501 ATTN: CUSTOMER SERVICE I AM THE OWNER OF A 2006 RX400H I HAVE RECENTLY DISCOVERED HAS AN ABNORMAL LEAK IN THE BRAKE ACTUATOR DESIGNATED C1391 ON COMPUTER DIAGNOSTIC EQUIPMENT. I HAVE BEEN ADVISED BY THE SERVICE DEPARTMENT OF A LOCAL DEALERSHIP THAT THIS HAS RENDERED THE ABS BRAKE SYSTEM INOPERABLE. FURTHER, I AM DISAPPOINTED TO LEARN LEXUS IS UNWILLING TO REPAIR THE CAR UNDER A WARRANTY EXTENSION PROGRAM ESTABLISHED BY THE COMPANY. MY VEHICLE IS BEYOND THE 10 YEAR WINDOW ESTABLISHED BY LEXUS FOR THIS PROGRAM, YET UNDER THE 150,000 MILEAGE LIMIT. THROUGH ON-LINE RESEARCH I LEARNED LEXUS HAS BEEN AWARE OF VEHICLES WITH DEFECTIVE BRAKE ACTUATORS FOR OVER A DECADE. YET, THE COMPANY FAILED TO PROVIDE NOTIFICATION THAT WOULD HAVE ALLOWED ME TO TAKE CORRECTIVE ACTION WITHIN THE WARRANTY EXTENSION TIME PERIOD. I AM DISHEARTENED TO LEARN LEXUS WOULD ALLOW AN OWNER TO DRIVE A VEHICLE WITH A LATENT SAFETY DEFECT. AND, I DO NOT UNDERSTAND WHY LEXUS WOULD JEOPARDIZE THE QUALITY BRAND IT HAS WORKED SO DILIGENTLY TO ESTABLISH. UNDER SIMILAR CIRCUMSTANCES, HONDA HONORED AN EXTENDED VEHICLE WARRANTY ON MY CAR, TOTALLY UNRELATED TO SAFETY. THE COMPANY REPLACED A FAULTY AIR CONDITIONING COMPRESSOR, WARRANTED FOR 80,000 MILES, ON A CAR WITH 85,000 MILES WITHOUT CHARGE. HONDA SUPPORTS CUSTOMERS WITH ACTION, NOT JUST WORDS. IN MY OPINION, THEY DELIVERED ON A COMMITMENT TO CUSTOMER SATISFACTION. I WOULD HAVE EXPECTED NO LESS FROM LEXUS. I URGE LEXUS TO RECONSIDER THE COMPANY'S DECISION TO NOT REPAIR A DEFECTIVE COMPONENT ON MY VEHICLE THAT COMPROMISES MY SAFETY AND THE SAFETY OF OTHERS. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.
MAY 1, 2018 LEXUS HEADQUARTERS US 19001 S WESTERN AVE TORRANCE, CA 90501 ATTN: CUSTOMER SERVICE I AM THE OWNER OF A 2006 RX400H I HAVE RECENTLY DISCOVERED HAS AN ABNORMAL LEAK IN THE BRAKE ACTUATOR DESIGNATED C1391 ON COMPUTER DIAGNOSTIC EQUIPMENT. I HAVE BEEN ADVISED BY THE SERVICE DEPARTMENT OF A LOCAL DEALERSHIP THAT THIS HAS RENDERED THE ABS BRAKE SYSTEM INOPERABLE. FURTHER, I AM DISAPPOINTED TO LEARN LEXUS IS UNWILLING TO REPAIR THE CAR UNDER A WARRANTY EXTENSION PROGRAM ESTABLISHED BY THE COMPANY. MY VEHICLE IS BEYOND THE 10 YEAR WINDOW ESTABLISHED BY LEXUS FOR THIS PROGRAM, YET UNDER THE 150,000 MILEAGE LIMIT. THROUGH ON-LINE RESEARCH I LEARNED LEXUS HAS BEEN AWARE OF VEHICLES WITH DEFECTIVE BRAKE ACTUATORS FOR OVER A DECADE. YET, THE COMPANY FAILED TO PROVIDE NOTIFICATION THAT WOULD HAVE ALLOWED ME TO TAKE CORRECTIVE ACTION WITHIN THE WARRANTY EXTENSION TIME PERIOD. I AM DISHEARTENED TO LEARN LEXUS WOULD ALLOW AN OWNER TO DRIVE A VEHICLE WITH A LATENT SAFETY DEFECT. AND, I DO NOT UNDERSTAND WHY LEXUS WOULD JEOPARDIZE THE QUALITY BRAND IT HAS WORKED SO DILIGENTLY TO ESTABLISH. UNDER SIMILAR CIRCUMSTANCES, HONDA HONORED AN EXTENDED VEHICLE WARRANTY ON MY CAR, TOTALLY UNRELATED TO SAFETY. THE COMPANY REPLACED A FAULTY AIR CONDITIONING COMPRESSOR, WARRANTED FOR 80,000 MILES, ON A CAR WITH 85,000 MILES WITHOUT CHARGE. HONDA SUPPORTS CUSTOMERS WITH ACTION, NOT JUST WORDS. IN MY OPINION, THEY DELIVERED ON A COMMITMENT TO CUSTOMER SATISFACTION. I WOULD HAVE EXPECTED NO LESS FROM LEXUS. I URGE LEXUS TO RECONSIDER THE COMPANY'S DECISION TO NOT REPAIR A DEFECTIVE COMPONENT ON MY VEHICLE THAT COMPROMISES MY SAFETY AND THE SAFETY OF OTHERS. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE THE CONTACT'S WIFE WAS DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD BEFORE COMING TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT RESEARCHED THE VIN ONLINE AT NHTSA.GOV, BUT FOUND NO OPEN RECALLS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT STATED THAT THE FAILURE HAD BEEN RECURRING FOR THE PAST TWO YEARS. THE FAILURE MILEAGE WAS 220,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2006 LEXUS RX400H. WHILE DRIVING 70 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO IMMEDIATELY RESPOND AND WAS DIFFICULT TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT RESEARCHED THE VIN ONLINE AND STATED THAT THERE WERE NO RECALLS CONCERNING THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE BRAKE FAILURE HAD BEEN OCCURRING RANDOMLY FOR OVER TWO YEARS. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 220,000.
THE HYBRID SYSTEM LIGHT TURNED ON. NEXT WERE THE BRAKE AND ABS LIGHTS TURNED ON, THEN THE WAS STALLED IN THE MIDDLE OF THE ROAD. THE CAR WAS IN MOTION AND I WAS ABLE TO STEERED IT TO THE SIDE OF THE ROAD. IT WAS ON THE STREET ROAD. I CHECKED FOR THE RECALLS RELATED TO THE VIN, BUT NO RECALLS FOR THIS VEHICLE ALTHOUGH THERE WERE 6 RECALLS TOTAL. ONE OF THE RECALL RELATED TO THE INVERTER COOLANT. IT HAPPENED TO ME TWICE ONCE AT AROUND 120K AND NOW 135,828 MILES.MY VIN IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE HYBRID SYSTEM LIGHT TURNED ON. NEXT WERE THE BRAKE AND ABS LIGHTS TURNED ON, THEN THE WAS STALLED IN THE MIDDLE OF THE ROAD. THE CAR WAS IN MOTION AND I WAS ABLE TO STEERED IT TO THE SIDE OF THE ROAD. IT WAS ON THE STREET ROAD. I CHECKED FOR THE RECALLS RELATED TO THE VIN, BUT NO RECALLS FOR THIS VEHICLE ALTHOUGH THERE WERE 6 RECALLS TOTAL. ONE OF THE RECALL RELATED TO THE INVERTER COOLANT. IT HAPPENED TO ME TWICE ONCE AT AROUND 120K AND NOW 135,828 MILES.MY VIN IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE HYBRID SYSTEM LIGHT TURNED ON. NEXT WERE THE BRAKE AND ABS LIGHTS TURNED ON, THEN THE WAS STALLED IN THE MIDDLE OF THE ROAD. THE CAR WAS IN MOTION AND I WAS ABLE TO STEERED IT TO THE SIDE OF THE ROAD. IT WAS ON THE STREET ROAD. I CHECKED FOR THE RECALLS RELATED TO THE VIN, BUT NO RECALLS FOR THIS VEHICLE ALTHOUGH THERE WERE 6 RECALLS TOTAL. ONE OF THE RECALL RELATED TO THE INVERTER COOLANT. IT HAPPENED TO ME TWICE ONCE AT AROUND 120K AND NOW 135,828 MILES.MY VIN IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE HYBRID SYSTEM LIGHT TURNED ON. NEXT WERE THE BRAKE AND ABS LIGHTS TURNED ON, THEN THE WAS STALLED IN THE MIDDLE OF THE ROAD. THE CAR WAS IN MOTION AND I WAS ABLE TO STEERED IT TO THE SIDE OF THE ROAD. IT WAS ON THE STREET ROAD. I CHECKED FOR THE RECALLS RELATED TO THE VIN, BUT NO RECALLS FOR THIS VEHICLE ALTHOUGH THERE WERE 6 RECALLS TOTAL. ONE OF THE RECALL RELATED TO THE INVERTER COOLANT. IT HAPPENED TO ME TWICE ONCE AT AROUND 120K AND NOW 135,828 MILES.MY VIN IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION.
ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION.
ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION.
AFTER THE VEHICLE BEEN WORKING PERFECTLY, AFTER OVERNIGHT THE VARIOUS WARNING LAMPS, INCLUDING THE MAL FUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND CHECK VSC SYSTEM MESSAGE SHOWED UP ON THE INSTRUMENT PANEL. WHEN THE VEHICLE WERE IN MOTION, THE BREAKS WENT IN BLANK, CONTINUING RUNNING EVEN WITH THE BREAK PEDAL PRESSED. THE VEHICLE ONLY STOPED WITH THE EMERGENCY BREAKS. AFTER GET THE VEHICLE CHECKED AT MY NEAREST LEXUS DEALER, THE SERVICE ADVISOR INDICATE THAN THE ISSUE HAS BEEN CAUSED BY THE ACTUATOR AND THE BREAK MASTER CYLINDER, WHICH WOULD COST $4,595 PLUS TAX.
AFTER THE VEHICLE BEEN WORKING PERFECTLY, AFTER OVERNIGHT THE VARIOUS WARNING LAMPS, INCLUDING THE MAL FUNCTION INDICATOR LAMP, SLIP INDICATOR LIGHT, BRAKE SYSTEM WARNING LIGHT, MASTER WARNING LIGHT, AND CHECK VSC SYSTEM MESSAGE SHOWED UP ON THE INSTRUMENT PANEL. WHEN THE VEHICLE WERE IN MOTION, THE BREAKS WENT IN BLANK, CONTINUING RUNNING EVEN WITH THE BREAK PEDAL PRESSED. THE VEHICLE ONLY STOPED WITH THE EMERGENCY BREAKS. AFTER GET THE VEHICLE CHECKED AT MY NEAREST LEXUS DEALER, THE SERVICE ADVISOR INDICATE THAN THE ISSUE HAS BEEN CAUSED BY THE ACTUATOR AND THE BREAK MASTER CYLINDER, WHICH WOULD COST $4,595 PLUS TAX.
THE VEHICLE DASH HAS DEVELOPED PREMATURE CRACKS, AND IS SHINING AND STICKY. LEXUS CLAIMS THIS IS ONLY A COSMETIC ISSUE HOWEVER THE DASH IS AN INTEGRAL PART OF THE VEHICLE AND WITH THE DASH DETERIORATING THE FOAM PADDING IS HARDING CREATING A SAFETY ISSUE IN EVENT OF CRASH. LEXUS HAS ADMITTED TO THE ISSUE HOWEVER HAS ONLY OFFER REPAIRS TO A LIMITED ARBITRUARY NUMBER OF OWNERS WHILE ARBITRUARILY EXCLUDING OTHER OWNERS. THERE SHOULD BE A MANATORY RECALL ON THIS ISSUE AS IS A SAFETY ISSUE.
THE VEHICLE DASH HAS DEVELOPED PREMATURE CRACKS, AND IS SHINING AND STICKY. LEXUS CLAIMS THIS IS ONLY A COSMETIC ISSUE HOWEVER THE DASH IS AN INTEGRAL PART OF THE VEHICLE AND WITH THE DASH DETERIORATING THE FOAM PADDING IS HARDING CREATING A SAFETY ISSUE IN EVENT OF CRASH. LEXUS HAS ADMITTED TO THE ISSUE HOWEVER HAS ONLY OFFER REPAIRS TO A LIMITED ARBITRUARY NUMBER OF OWNERS WHILE ARBITRUARILY EXCLUDING OTHER OWNERS. THERE SHOULD BE A MANATORY RECALL ON THIS ISSUE AS IS A SAFETY ISSUE.
DASHBOARD HAS DEVELOPED CRACKS IN 2017 AND AM TOLD THERE WAS A RECALL. CONTACTED LEXUS AND WAS TOLD THAT THE RECALL HAS ENDED. I NEVER RECEIVED NOTIFICATION OF RECALL. LEXUS IS REFUSING TO HONOR THE RECALL.
YEARS AGO, I BEGAN TO HAVE A SERIES OF BATTERY FAILURES WHILE STILL UNDER WARRANTY. EACH TIME, LEXUS JUST TOLD ME IT WAS A DEAD BATTERY, AND REPLACED IT (PRO RATA, NOT FREE TO ME). I GRADUALLY BECAME AWARE THAT THESE FAILURES WERE BEING ACCOMPANIED BY A MESSAGE TO "SHIFT TO P WHEN TURNING OFF IGNITION," WHICH I ALWAYS DO. I SUSPECTED THAT THE VEHICLE WAS SOMEHOW SENSING THAT THE VEHICLE WAS NOT LEVEL AND WAS WRONGLY ENGAGING SOME SORT OF STABILITY SYSTEM, DRAINING THE BATTERY. THE CURRENT EPISODE IS ACCOMPANIED BY A "VSC" ERROR MESSAGE, WHICH IS INDEED A STABILITY SYSTEM. OTHERS HAVE REPORTED THIS ONLINE AS HAVING KILLED THEIR VEHICLES WHILE THEY ARE IN MOTION. I AM FORTUNATE THAT THIS DID NOT HAPPEN TO ME...YET. HOWEVER, I AM NOW OUT OF WARRANTY AND AM TOLD THIS WILL COST OVER $8000 TO FIX. I THEREFORE WANT TO ADD MY VOICE TO THE GROWING NUMBER OF AFFECTED CUSTOMERS--LEXUS SHOULD BE RESPONSIBLE FOR THIS CLEAR FLAW IN THEIR MANUFACTURING!
YEARS AGO, I BEGAN TO HAVE A SERIES OF BATTERY FAILURES WHILE STILL UNDER WARRANTY. EACH TIME, LEXUS JUST TOLD ME IT WAS A DEAD BATTERY, AND REPLACED IT (PRO RATA, NOT FREE TO ME). I GRADUALLY BECAME AWARE THAT THESE FAILURES WERE BEING ACCOMPANIED BY A MESSAGE TO "SHIFT TO P WHEN TURNING OFF IGNITION," WHICH I ALWAYS DO. I SUSPECTED THAT THE VEHICLE WAS SOMEHOW SENSING THAT THE VEHICLE WAS NOT LEVEL AND WAS WRONGLY ENGAGING SOME SORT OF STABILITY SYSTEM, DRAINING THE BATTERY. THE CURRENT EPISODE IS ACCOMPANIED BY A "VSC" ERROR MESSAGE, WHICH IS INDEED A STABILITY SYSTEM. OTHERS HAVE REPORTED THIS ONLINE AS HAVING KILLED THEIR VEHICLES WHILE THEY ARE IN MOTION. I AM FORTUNATE THAT THIS DID NOT HAPPEN TO ME...YET. HOWEVER, I AM NOW OUT OF WARRANTY AND AM TOLD THIS WILL COST OVER $8000 TO FIX. I THEREFORE WANT TO ADD MY VOICE TO THE GROWING NUMBER OF AFFECTED CUSTOMERS--LEXUS SHOULD BE RESPONSIBLE FOR THIS CLEAR FLAW IN THEIR MANUFACTURING!
BRAKE ACTUATOR OVERWORKING,BRAKES CHIRP WHEN PEDAL COMPRESSES,ALL DASH WARNING LIGHT ON. "CHECK VSC SYSTEM" - ABS,BRAKE,TRACTION CONTROL,RED CAUTION LIGHT. REGENERATIVE BRAKING NOT WORKING.