2023 KIA SORENTO HYBRID

2 recalls, 53 complaints - 26 TSBs

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply ... Read more

Consequence

A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.

144,979 vehicles affected

Manufacturer: Kia America, Inc.

TRAILER HITCHES

Defect Description

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris a... Read more

Consequence

A fire while parked or driving can increase the risk of injury.

Remedy

Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia cu... Read more

70,887 vehicles affected

Manufacturer: Kia America, Inc.

Complaint Statistics

53 total complaints 3 crashes 3 injuries

Top Reported Components

Component	Complaints
POWER TRAIN	8
UNKNOWN OR OTHER	7
ELECTRICAL SYSTEM	6
ENGINE	4
VEHICLE SPEED CONTROL	3
TIRES	3
AIR BAGS	3
FUEL SYSTEM, GASOLINE	2
VISIBILITY/WIPER	2
FORWARD COLLISION AVOIDANCE: WARNINGS	2

Incident date: Jul 6, 2026

When driving, the rear passenger interior trim cup holder heats up to an unsafe temperature. The vehicle was in the shop for 4 weeks and I was told this is normal and it was because of radiant heat from the axel/wheel well. After driving approximately 100 miles, I used a temperature gun to scre... Read more

Incident date: Oct 20, 2025

While driving at speed, I heard a pop noise from the car. A few seconds later, I received notification to check vehicle electric system. The vehicle slowed down despite my increasing throttle input. I was able to limp to a parking lot where it was flat bed towed. This experience matches a previous i... Read more

Incident date: Feb 9, 2026

I purchased this 2025 Honda CR-V Hybrid on 11/06/2024 from Tower Honda in Longview, Texas. I purchased the vehicle with the Hankook Kinergy GT tires already on there, and these tires are still on here till this day. On January 19th, 2026, I went in for an oil change, and my service advisor mentione... Read more

Incident date: Feb 9, 2026

Vehicle started to stall at low RPMs. While idling at red lights, engine would stall and go into limp mode. All safety features, such as forward collision would stop working. Car would need to be turned off and restarted for a temporary fix. No engine lights would come on. Car inspected by dealershi... Read more

Incident date: Feb 9, 2026

While driving 45mph car started flashing “electrical system failure pull over now” was able to pull over without accident but was terrifying and dangerous. We’d just had the ICCU recalled and replaced this summer. We had no issues before and bought the car Jan 31 2024.

Incident date: Sep 23, 2025

The engine in my 2015 Kia Optima Hybrid failed due to a known defect with the 2.4L engine used in Kia and Hyundai vehicles. The vehicle suddenly quit running and has been inoperable since. Prior to failure, the car had exhibited knocking noises and loss of power. This placed my safety at risk as the... Read more

Incident date: Sep 23, 2025

Airbags did not deploy. A car run a red light. I hit it on its passenger side. I was going about 45mph before the crash. I did slam my breaks before impact but I would guess I was still going 30-35mph at impact. Car has not been inspected yet. It is still in our possession. We have made in insurance... Read more

Crash 2 injured

Incident date: Sep 23, 2025

The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission shuddered while attempting to accelerate. The cause of the failure was not yet determined. The contact stated that there was an abnormal rattling sound coming from the engine at start-up. Th... Read more

Incident date: Sep 18, 2025

The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount o... Read more

Incident date: Feb 17, 2025

I purchased a new 2024 Genesis g90 vehicle from Key Genesis in Jacksonville Florida. I live in Navarre Florida near Pensacola so I took the vehicle into the Pensacola dealership for service. For almost a years time I have been notifying the dealership of a serious safety issue wirh the vehicle. Ther... Read more

Incident date: Feb 17, 2025

The contact owns a 2015 Ford Expedition. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the catalytic converter needed to be replaced. The contact researched and was made aware ... Read more

Incident date: Feb 17, 2025

The contact owns a 2016 Ford F-150. The contact stated that occasionally while driving at various speeds, the transmission unexpectedly downshifted from 6th gear to 1st gear, with the service vehicle's soon-to-be warning light illuminated. The local dealer was contacted; however, the vehicle was not... Read more

Incident date: May 1, 2025

The contact owns a 2007 Hyundai Elantra. The contact stated that while driving at an undisclosed speed, the transmission was slipping, and the vehicle jerked. The contact stated that during warm temperatures, the transmission unexpectedly downshifted to first gear and then remained in first gear. Th... Read more

Incident date: May 1, 2025

APIM has failed and must be replaced. This means that there is no back-up camera, navigation, radio, climate control, etc.

Incident date: May 1, 2025

The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, and the message "Warning - Do not Attempt to Restart" was displayed. No warning... Read more

Incident date: Sep 30, 2024

Within the last couple of days, my truck went into limp home mode 3 times, "Reduced Acceleration Drive with Care", check engine light on, right after the truck jerked a few times while it was shifting. Each time the message went away after a re-start but the check engine light was still on. Now the ... Read more

Incident date: Feb 1, 2025

My 2007 Chevy Malibu began experiencing intermittent power steering failure at around 103,000 miles. This issue makes the vehicle extremely dangerous to drive, even though it is not classified as an official recall because it only affects certain VIN numbers. However, I see multiple other owners rep... Read more

Incident date: Nov 4, 2024

while driving this 4xe (hybrid) the vehicle thinks that it has been plugged in to charge and will momentarily shut down, no brake lights, no warning. ours has been in the shop for almost three months waiting for a fix. On three occasions we were told it was working as designed and sent down the road... Read more

Incident date: Nov 13, 2024

Subject: Urgent Safety Complaint Regarding Recall Delays for My Kia Vehicle Dear National Highway Traffic Safety Administration, I am reaching out to file a safety complaint regarding an ongoing recall issue with my Kia vehicle that has not been addressed, despite multiple attempts to have it reso... Read more

Incident date: Aug 1, 2024

The transmission failed without warning. The truck jerked several times and wouldn't go forward, eventually stopping, putting the driver at risk of being hit or losing control. There were no warning lights or issues prior to this. It was towed to the dealer who knew immediately that the transmissio... Read more

Incident date: Aug 1, 2024

The vehicle – display has a ghosting issue with the screen keeps on changing without me, touching the controls. It will switch from one function to another function independently, and sometimes the screen goes blank. This display was replaced under recall in 2020 and I’m starting to have similar... Read more

Incident date: Jun 18, 2024

For a little over 24 hours the front driver side door began making a strange crunching like noise. The next day upon attempting to close the door, three welds that hold a long black hinge within the door broke. These are small, sheet metal welds and in no way appropriate for something as heavy and i... Read more

Incident date: Jun 20, 2024

I was driving on an empty highway at about 55 mph and all of a sudden heard a loud bang, after i pulled over i saw that my sunroof was shattered, bmw declined a warranty on it but the car had only 3k miles on it, prior to that accident i was hearing some squeaking noises from my sunroof when it ... Read more

Incident date: Jun 15, 2024

Today, while driving on the freeway, the REAR Driver side Falken Wild Peak tire completely shredded nearly causing an accident (see attached photos). My husband-- was driving the vehicle and was able to pull to the side of the freeway and call for Emergency Services. The Sequoia did not hit any obje... Read more

Incident date: Jun 15, 2024

When I use the cruise control and set it at a speed, it will maintain that set speed for a period of time and then the set speed will randomly jump up 10 to 20 miles an hour and reset the speed faster. So if I set it at 70 miles an hour. It jumps up to 80 or 85 and once even jumped up to 90 mph. Th... Read more

Incident date: May 1, 2024

2017 Jeep grand Cherokee, 103k miles. I purchased my car new for around $45,000. All maintenance was done on time. Oil cooler assembly went out, then head gaskets, now I need a new engine. At 103k miles !Jeep has done nothing other than tell me sorry that will be $15,000 to repair. My engine is doin... Read more

Incident date: May 1, 2024

The four tires were replaced on [XXX] at 28,000 miles. Then 4 additional tires replaced at 57,000 miles [XXX]. Less than one year in Oct of 2023 I noticed a sound coming from the front tires when driving . Two of the front tires needed to be replaced 75300 miles . These tires FPIRREILLI SCROPI... Read more

Incident date: Feb 19, 2024

While driving, an engine warning "Reduced propulsion Message" came on. Then it said " Engine Unavailable". The car would not go to gas engine. We panicked as we were 20mi from home and only had a few miles of electric left. I was able to drive to the nearest Chevrolet Dealership. It has been s... Read more

Incident date: Feb 19, 2024

Incident date: Jan 12, 2024

I purchased my vehicle new on 12/31/21. The vehicle currently has 19,200 miles. The coolant light went on so I took it to the VW dealership as it was due for an oil change and tire rotation soon. The dealer indicated that the head gasket is leaking internally. The parts are on back order and there i... Read more

Incident date: Jan 19, 2024

The passenger side seat airbag sensor is malfunctioning. A message displaying “Service Airbag” comes up and the airbag light comes on. This happens numerous times during a typical drive (around 20 minutes) The airbag is turned off while the message and light is displayed. This issue has been occ... Read more

Incident date: Jan 19, 2024

Incident date: Jan 14, 2024

My horn isn't working as designed but when I push on steering wheel feels like it's cracking or breaking behind it. My front axels from factory were out of balance causing a vehicle vibration from 80+km/hr. Dealer thought it was tires not driveline. Different dealer diagnosed it as both axels in... Read more

Crash

Incident date: Jan 14, 2024

Crash

Incident date: Nov 25, 2023

LT275/70R18 E While driving west on I10 near Thermal California, the rear driver side tire lost 100% of its thread at a 65 MPH speed. When the thread separated from the tire it damaged fender area of the truck extensively and caused a violent throw and shake of the rear of the truck. The interesting... Read more

Incident date: Nov 25, 2023

The back rear windshield glass exploded and shattered into small pieces. Remote started the car before making my way to drive it. As I started to drive, in few minutes I heard a pop sound and when checked rear view mirror; the rear windshield was shattered into pieces. There was no impact, no objec... Read more

Incident date: Nov 26, 2023

Passenger Airbag indicator light stays "On" at all times(with or without a seated front passenger) Indicating that "Passenger Airbag is " OFF". Concern that the Airbag System is not functioning properly, thus exposing the front seat passenger to injury in the event of an accident. YES. On 02/24/202... Read more

Incident date: Sep 20, 2023

Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A:Brake shift lock. Yes, available for inspection upon request. Q: How was your safety or the safety of others put at risk? A: Rolled backwards in driveway, injured foot and brake trying to stop ve... Read more

1 injured

Incident date: Sep 20, 2023

Code P0101 came on, service Bulletin from NHTSA.gov was done. Car came back worst. Engine stalled in the middle of the street. It wouldn’t turn on, we had to push it to get it out of the street. Car will accelerate on its own when turn on. Sometimes car will accelerate when put on Reverse on its o... Read more

Incident date: Sep 20, 2023

Incident date: Oct 28, 2023

Here is a summary of the problems I have encountered: 1.At just 2000 miles, the windshield of my 2023 ID 4 developed a crack without any apparent reason or external impact. 2.My insurance has agreed to replace the windshield; however, there are currently no spare windshields available, and no one c... Read more

Incident date: Sep 22, 2023

I received this new car 11 days ago - it has none of its safety assist driving features and Tesla is not responding to my requests for assistance. I can't get a response to my requests for help. The clearly is absent of multiple points of functionality. Thank you

Incident date: Sep 22, 2023

1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.

Incident date: May 4, 2023

Almost everyday I have to restart the car while I'm driving because the car starts playing songs that are mean, discriminatory, or out right telling me to "Kill yourself on the beach" and "You can't sit here". While I'm driving I'm forced to restart the car to regain control of my instrument cluster... Read more

Incident date: Mar 21, 2023

Radio does not work properly. The radio jumps around all setting, and makes calls if cellphone is connected.

Incident date: Mar 21, 2023

Hello my name is [XXX] . Approximately [XXX] my 2015 Kia Sorento practically stopped performing on [XXX] highway nearly having to dodge an accident. At first, I noticed a burning scent which I thought was just in the air until my car started to slow down by itself followed by coming to a complete st... Read more

Incident date: Mar 21, 2023

Incident date: Jan 12, 2023

The frame is rusted out and now it wont pass inspection in PA.

Showing 50 of 53 complaints.

Technical Service Bulletins, 2023 KIA SORENTO HYBRID

26 manufacturer communications from 15 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	10
100000 POWER TRAIN	4
060000 ENGINE AND ENGINE COOLING	2
220000 SEATS	1
070000 FUEL SYSTEM, GASOLINE	1
130000 VISIBILITY	1
138400 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR	1
081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY	1

100000 POWER TRAIN

TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. Th

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurat

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page

100000 POWER TRAIN

TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2023MY Kia AWD models listed on page 4. The affected vehicles may exhibit

100000 POWER TRAIN

PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chat

020000 SUSPENSION

010000 STEERING

138400 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR - ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulleti

130000 VISIBILITY

110000 ELECTRICAL SYSTEM

081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the mar

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: MQ4 P/HEV GAMMA 1.6L T-GDI ECM & HCULDC LOGIC IMPROVEMENT FOR OIL DILUTION: This bulletin provides the procedure to update the software logic of the 'Engine' and Hybrid Control Unit Low DC-DC Converter 'HCULDC' s

070000 FUEL SYSTEM, GASOLINE

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black ba

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin provides the procedure to update the software logic of the Cluster (CLU) system on some 2023MY vehicles to allow the

110000 ELECTRICAL SYSTEM

100000 POWER TRAIN

TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmis

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: SERVICE REMINDER SETTING RESET PROCEDURE - This bulletin provides the procedure to turn OFF the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The

220000 SEATS

PITSTOP: REAR OCCUPANT ALERT (ROA) W/REAR DOOR LOGIC - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides informatio

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin provides information related to extracting in use performance tracking emissions data from the Engine Control Unit (ECU) of certa

KIA SORENTO HYBRID - All Years Overview

Complete safety history for the KIA SORENTO HYBRID across all model years (2021, 2026).

11 Total Recalls

182 Total Complaints

0 Investigations

9 Reported Crashes

2 Reported Fires

0 Reported Deaths

KIA SORENTO HYBRID - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	1	0	View
2025	2	72	View
2024	0	9	View
2023 (current)	2	53
2022	4	19	View
2021	2	29	View

Other KIA Models

Model	Recalls	Complaints
SORENTO	188	13,593	View
SPORTAGE	165	6,601	View
SEDONA	118	3,350	View
OPTIMA	100	10,128	View
TELLURIDE	70	2,186	View
SOUL	66	7,233	View
SOUL EV	62	50	View
FORTE	56	3,494	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 KIA SORENTO HYBRID

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2023 KIA SORENTO HYBRID

Most Affected Components

KIA SORENTO HYBRID - All Years Overview

KIA SORENTO HYBRID - Year by Year

Other KIA Models