2023 KIA SORENTO HYBRID

2 recalls — 52 complaints — 26 TSBs

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply ... Read more

Consequence

A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.

144,979 vehicles affected

Manufacturer: Kia America, Inc.

TRAILER HITCHES

Defect Description

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris a... Read more

Consequence

A fire while parked or driving can increase the risk of injury.

Remedy

Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia cu... Read more

70,887 vehicles affected

Manufacturer: Kia America, Inc.

Complaint Statistics

52 total complaints 1 crashes

Top Reported Components

Component	Complaints
ENGINE	13
ELECTRICAL SYSTEM	6
VEHICLE SPEED CONTROL	5
UNKNOWN OR OTHER	5
POWER TRAIN	5
FUEL/PROPULSION SYSTEM	4
SERVICE BRAKES	2
STRUCTURE:BODY	2
TIRES	2
AIR BAGS	2

Incident date: Oct 20, 2025

Driving down the road on 2 different instances and the head rest deployed on its own fist the driver side next the passenger side. Can’t be reset the clip inside broke. Do accident at all.

Incident date: Feb 9, 2026

This is in relation to Investigation PE25008. The engine in my 2018 Honda Odyssey Elite failed at 91,307 miles due to a connecting rod bearing issue, despite perfect dealership maintenance.

Incident date: Feb 9, 2026

While driving hybrid battery depletes and car stops accelerating. With pedal to the floor, it may get to 60 MPH, other times 15 MPH. Car doesn't sound great while this is happening. 3/4 times an error showed up stating "Check Hybrid System-Stop Safely". The 4th time the error didn't appear , but w... Read more

Incident date: Feb 9, 2026

Incident date: Sep 23, 2025

Odometer Fraud. The contact purchased a 2014 Mazda Mazda3. The contact stated that the vehicle was making an abnormal growling sound. The check engine warning light was illuminated. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purcha... Read more

Incident date: Sep 23, 2025

While driving on September 15, 2025, the vehicle displayed a loud beeping and the warning message “Check Hybrid System. Stop Safely.” The vehicle restarted about an hour later, but the combustion engine ran very rough. The Kia dealer inspected it but reported no stored error codes. On September... Read more

Incident date: Sep 18, 2025

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V576000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more

Incident date: Feb 17, 2025

The contact owns a 2016 Ford F-150. The contact stated that occasionally while driving at various speeds, the transmission unexpectedly downshifted from 6th gear to 1st gear, with the service vehicle's soon-to-be warning light illuminated. The local dealer was contacted; however, the vehicle was not... Read more

Incident date: Feb 17, 2025

Brake accumulator suddenly failed in vehicle. Known issue from manufacturer

Incident date: Feb 17, 2025

Vehicle suddenly loses power while driving. Engine does not turn on, vehicle will run on battery until battery is dead, then putting the vehicle in park once stopped. Vehicle will not accelerate normally since the engine does not turn on. Only goes 10-20 mph. Lights on the dash come on, prompting to... Read more

Incident date: May 1, 2025

The contact owns a 2024 Ram 3500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the ABS warning light illuminated. The contact forcefully depressed the brake pedal to stop the vehicle. The vehicle was taken to the dealer, where it was diagnosed tha... Read more

Incident date: May 1, 2025

Critical Issue: Gasoline leaks into engine. That causes increasing engine oil level significantly and mixed with engine oil. I dropped off me car (mileage: 11731) at Kia Pro in Glendale, CA on 5/1/2025 as soon as I confirmed that engine oil level exceeds the maximum (twice of max) and smelled Gasoli... Read more

Incident date: May 1, 2025

APIM has failed and must be replaced. This means that there is no back-up camera, navigation, radio, climate control, etc.

Incident date: Sep 30, 2024

I am unknown of what system has failed but the issue is that while the car is in motion, it will completely shut off. All Electrical will disengage and there have been times where a pop up has come on my screen stating that air bags and seat belts are non functioning to get to a service station as s... Read more

Incident date: Feb 1, 2025

Our rear passenger interior door handle stopped working today. We were unable to open the door from the inside of the car. I messaged Rivian support and we tried a software reset and checked to make sure the the child safety lock wasn’t on. Neither worked so I have scheduled a mobile service appoi... Read more

Incident date: Nov 4, 2024

The primary issues involve the Powertrain Control Module (PCM), wiring harness, and auxiliary battery system. These interconnected problems compromise vehicle reliability, pose safety risks, and create undue financial burdens on owners. Overview of Defects The vehicle failed to start on [XXX], with... Read more

Incident date: Nov 13, 2024

Roof panel is peeling and rattling loose. I’m afraid it will come off like the other C-300s that were recalled for their roof panel flying off.

Incident date: Aug 1, 2024

After the PGM-FI update was put into our car, the engine cuts out entirely while at stop lights and will not wake back up. The Honda dealership is saying that there is nothing they can do.

Incident date: Aug 1, 2024

After the PGM-FI update was put into our car, the engine cuts out entirely while at stop lights and will not wake back up. The Honda dealership is saying that there is nothing they can do.

Incident date: Jun 18, 2024

Previous NHTSA ID Number. 11596944. Recall fix was run earlier this month. Car died at stoplight two days ago. Fix run again at dealership. Car died at red light again today. Was able to put car in park. Tried to restart. Multiple flashing warnings. Was able to get hazards on this time. Had car t... Read more

Incident date: Jun 20, 2024

The contact owns a 2018 Ford Edge. The contact stated while reversing out of the driveway at approximately 2 MPH, the steering wheel was very difficult to turn to the left or the right. The contact stated that the "Steering Fault - Service Required" and the "Service Advancetrac" warning lights were ... Read more

Incident date: Jun 15, 2024

When I use the cruise control and set it at a speed, it will maintain that set speed for a period of time and then the set speed will randomly jump up 10 to 20 miles an hour and reset the speed faster. So if I set it at 70 miles an hour. It jumps up to 80 or 85 and once even jumped up to 90 mph. Th... Read more

Incident date: Jun 15, 2024

On December 26, 2022, while driving home from work during a snowstorm, my 2016 Chevy Equinox suddenly lost power and began making unusual noises. Shortly after, a warning light indicated low oil pressure, and the engine shut off before I could safely pull over. Since then, the vehicle has been sitti... Read more

Incident date: May 1, 2024

The four tires were replaced on [XXX] at 28,000 miles. Then 4 additional tires replaced at 57,000 miles [XXX]. Less than one year in Oct of 2023 I noticed a sound coming from the front tires when driving . Two of the front tires needed to be replaced 75300 miles . These tires FPIRREILLI SCROPI... Read more

Incident date: May 1, 2024

The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount ... Read more

Incident date: Feb 19, 2024

Check engine light came on for misfire. Odaniel Ford in New Haven, Indiana confirms coolant intrusion. Short block needs replace for $6800.

Incident date: Feb 19, 2024

I attempted to drive my car to work. The car started but would not shift into gear. A red battery light indicator was on in the lower left corner of the screen. I contacted my dealer and they asked me to jump my car and bring it in. I did that. They indicated that my car had experienced ICCU failur... Read more

Incident date: Jan 12, 2024

Intermittent brake light reporting since November and repaired for leaking Fluid. December it continued and been leaking brake fluid. 3 seperate repair companies assessed and found the same issue that the brake module needs to be replaced and electrical compromised. The vehicle is currently at the K... Read more

Incident date: Jan 19, 2024

The passenger side seat airbag sensor is malfunctioning. A message displaying “Service Airbag” comes up and the airbag light comes on. This happens numerous times during a typical drive (around 20 minutes) The airbag is turned off while the message and light is displayed. This issue has been occ... Read more

Incident date: Jan 19, 2024

while driving on the freeway the engine became noisy. I pulled to the shoulder , the brakes hardly worked. I talked to a friend who advised me to drive home . At home I noticed that the oil warning light was on ,engine running. Oil level was checked ,was full. Engine was replaced at a ford deal... Read more

Incident date: Jan 19, 2024

At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. Th... Read more

Incident date: Jan 14, 2024

My horn isn't working as designed but when I push on steering wheel feels like it's cracking or breaking behind it. My front axels from factory were out of balance causing a vehicle vibration from 80+km/hr. Dealer thought it was tires not driveline. Different dealer diagnosed it as both axels in... Read more

Crash

Incident date: Jan 14, 2024

*The passenger side sliding door will no longer lock. It will not lock with the clicker, the indoor power lock or manually. *This is a dangerous risk as an intruder may be able to access the interior of my van even if my kids or I are in it. Also, because it doesn't lock it could open while the car... Read more

Incident date: Nov 25, 2023

The back rear windshield glass exploded and shattered into small pieces. Remote started the car before making my way to drive it. As I started to drive, in few minutes I heard a pop sound and when checked rear view mirror; the rear windshield was shattered into pieces. There was no impact, no objec... Read more

Incident date: Nov 25, 2023

On 03/10/23, I contacted the Mercedes-Benz service department regarding the black screen on the driver's side display. The Mercedes-Benz service personnel informed me that the screen needed to be replaced, with an estimated cost of around $2000. I agreed to their suggestion and authorized the replac... Read more

Incident date: Nov 26, 2023

After buying my 2018 hyundai Santa Fe Sport this past June, I have been told the car has an oil consumption problem and is burning off oil quickly. For example, I have to add a quart of oil every 500 miles. The car has 98000 miles on it. No warranty with car dealer was established at time of sale

Incident date: Sep 20, 2023

Code P0101 came on, service Bulletin from NHTSA.gov was done. Car came back worst. Engine stalled in the middle of the street. It wouldn’t turn on, we had to push it to get it out of the street. Car will accelerate on its own when turn on. Sometimes car will accelerate when put on Reverse on its o... Read more

Incident date: Sep 20, 2023

Vehicle loses power from combustion engine and drives only on electric battery. Hybrid system doesn’t engage correctly and vehicle will accelerate extremely slowly after a delay and will only achieve roughly 30 mph with accelerator fully pressed. This vehicle has been sent to the dealer multip... Read more

Incident date: Sep 20, 2023

Incident date: Oct 28, 2023

The vehicle throws a "charge interrupted" error on any Level 2 AC chargers and stops charging within few minutes of starting charge. The charging occurs only for 10~15minutes and immediately stops. The issue has been persistent since 3-4 months now and consistent on every charging session. I have to... Read more

Incident date: Sep 22, 2023

1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.

Incident date: Sep 22, 2023

On Sunday May 7th 2023, while traveling on the thruway, the car started to slow down and was no longer accelerating as I was pressing on the accelerator. There was a burning smell coming from the engine, causing me to cough for a week. I could not stop for a mile because there was no shoulder on t... Read more

Incident date: May 4, 2023

Almost everyday I have to restart the car while I'm driving because the car starts playing songs that are mean, discriminatory, or out right telling me to "Kill yourself on the beach" and "You can't sit here". While I'm driving I'm forced to restart the car to regain control of my instrument cluster... Read more

Incident date: Mar 21, 2023

Hello my name is [XXX] . Approximately [XXX] my 2015 Kia Sorento practically stopped performing on [XXX] highway nearly having to dodge an accident. At first, I noticed a burning scent which I thought was just in the air until my car started to slow down by itself followed by coming to a complete st... Read more

Incident date: Mar 21, 2023

car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.

Incident date: Jan 12, 2023

My car was showing oil engine replace message, it was not performing as usual, when taken for normal service at ford dealer to change oil, they identified cooling liquid leaking inside the engine as it seems in the ford explorer and other models the water pump is inside the engine which makes identi... Read more

Incident date: Jan 12, 2023

While driving on highway 96 on 3/29/23 at 5:45pm my drivers side window blew out. I was in the far left lane going 75mph, when I heard a pop noise and when I looked over my window was flying in my car and outside my car. I did just keep driving because what would stopping do. I did not file a police... Read more

Showing 50 of 52 complaints.

Technical Service Bulletins — 2023 KIA SORENTO HYBRID

26 manufacturer communications from 15 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	10
100000 POWER TRAIN	4
060000 ENGINE AND ENGINE COOLING	2
220000 SEATS	1
070000 FUEL SYSTEM, GASOLINE	1
130000 VISIBILITY	1
138400 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR	1
081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY	1

100000 POWER TRAIN

TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. Th

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurat

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page

100000 POWER TRAIN

TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2023MY Kia AWD models listed on page 4. The affected vehicles may exhibit

100000 POWER TRAIN

PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chat

020000 SUSPENSION

010000 STEERING

138400 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR

TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR - ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulleti

130000 VISIBILITY

110000 ELECTRICAL SYSTEM

081100 FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the mar

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: MQ4 P/HEV GAMMA 1.6L T-GDI ECM & HCULDC LOGIC IMPROVEMENT FOR OIL DILUTION: This bulletin provides the procedure to update the software logic of the 'Engine' and Hybrid Control Unit Low DC-DC Converter 'HCULDC' s

070000 FUEL SYSTEM, GASOLINE

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black ba

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin provides the procedure to update the software logic of the Cluster (CLU) system on some 2023MY vehicles to allow the

110000 ELECTRICAL SYSTEM

100000 POWER TRAIN

TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmis

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: SERVICE REMINDER SETTING RESET PROCEDURE - This bulletin provides the procedure to turn OFF the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The

220000 SEATS

PITSTOP: REAR OCCUPANT ALERT (ROA) W/REAR DOOR LOGIC - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This Pitstop provides informatio

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin provides information related to extracting in use performance tracking emissions data from the Engine Control Unit (ECU) of certa

KIA SORENTO HYBRID — All Years Overview

Complete safety history for the KIA SORENTO HYBRID across all model years (2021–2026).

11 Total Recalls

161 Total Complaints

0 Investigations

5 Reported Crashes

1 Reported Fires

0 Reported Deaths

KIA SORENTO HYBRID — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	1	0	View
2025	2	53	View
2024	0	8	View
2023 (current)	2	52
2022	4	19	View
2021	2	29	View

Other KIA Models

Model	Recalls	Complaints
SORENTO	188	13,593	View
SPORTAGE	165	6,601	View
SEDONA	118	3,350	View
OPTIMA	100	10,128	View
TELLURIDE	70	2,186	View
SOUL	66	7,233	View
SOUL EV	62	50	View
FORTE	56	3,494	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 KIA SORENTO HYBRID

Complaint Statistics

Top Reported Components

Technical Service Bulletins — 2023 KIA SORENTO HYBRID

Most Affected Components

KIA SORENTO HYBRID — All Years Overview

KIA SORENTO HYBRID — Year by Year

Other KIA Models