2017 JAGUAR XJ

3 recalls, 3 complaints - 585 TSBs

20V557000 Sep 12, 2020
AIR BAGS:FRONTAL
Defect Description
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 and 2017 XJ vehicles. The Restraint Control Module (RCM) software may cause the frontal air bags to deploy improperly in the event of a frontal impact crash.
Consequence
Failure of the air bags to deploy properly increases the risk of injury in a crash.
Remedy
Jaguar will notify owners, and dealers will update the RCM software, free of charge. The recall began October 7, 2020. Owners may contact Jaguar customer service at 1-800-369-1000. Jaguar's number for this recall is H294.
12 vehicles affected
Manufacturer: Jaguar Land Rover North America, LLC
17V678000 Oct 26, 2017
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 Jaguar XF and F-Pace, 2016-2017 Jaguar XJ and 2018 Jaguar XE vehicles. The instrument cluster (IC) may intermittently go blank.
Consequence
A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
Remedy
Jaguar will notify owners, and dealers will update the vehicle software, free of charge. The recall is expected to begin December 19, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H056.
7,036 vehicles affected
Manufacturer: Jaguar Land Rover North America, LLC
16V943000 Dec 29, 2016
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Defect Description
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2016-2017 Jaguar XJ vehicles manufactured September 12, 2016, to October 26, 2016. The affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag fro... Read more
Consequence
In the event of a crash of sufficient severity, the front passenger air bag may not deploy as required, increasing the risk of injury.
Remedy
Jaguar will notify owners, and dealers will replace the front passenger air bag, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is J080.
16 vehicles affected
Manufacturer: Jaguar Land Rover North America, LLC

Complaint Statistics

3 total complaints

Top Reported Components

ComponentComplaints
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL1
EXTERIOR LIGHTING1
ELECTRICAL SYSTEM1
ELECTRICAL SYSTEM Jul 10, 2019
Incident date: Jul 6, 2019
TL* THE CONTACT OWNS A 2017 JAGUAR XJ. WHILE DRIVING 75 MPH, THE STEERING WHEEL, SEATS, AND EXTERIOR MIRRORS RETURNED TO THEIR DEFAULT POSITIONS. THE VEHICLE WAS TAKEN TO JAGUAR BETHESDA (11617 OLD GEORGETOWN RD #100, NORTH BETHESDA, MD 20852, (301) 263-6377), BUT THEY WERE UNABLE TO DUPLICATE THE F... Read more
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Nov 20, 2018
Incident date: Nov 16, 2018
I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDE... Read more
EXTERIOR LIGHTING Nov 20, 2018
Incident date: Nov 16, 2018
I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDE... Read more

EPA Fuel Economy, 2017 JAGUAR XJ

Trim / Engine City MPG Highway MPG Combined MPG Fuel Type Annual Fuel Cost
5.0L 8-cyl, Automatic (S8) (Rear-Wheel Drive) 15.0 23.0 18.0 Premium $4,300
3.0L 6-cyl, Automatic (S8) (Rear-Wheel Drive) 18.0 27.0 21.0 Premium $3,650

CO2 Emissions: 503.0 g/mile (Large Cars)

Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.

Technical Service Bulletins, 2017 JAGUAR XJ

585 manufacturer communications from 315 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

ComponentBulletins
110000 ELECTRICAL SYSTEM117
350000 EQUIPMENT73
118000 ELECTRICAL SYSTEM:SOFTWARE36
353000 EQUIPMENT:ELECTRICAL30
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)25
100000 POWER TRAIN25
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.20
060000 ENGINE AND ENGINE COOLING17
SFCC_NOV2023_30 Nov 10, 2023
110000 ELECTRICAL SYSTEM
Startup battery keeps draining / Vehicle will not start
WACCSEP23_6 Sep 26, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Battery low warning displayed on instrument cluster and/or no-start
WACCSEP23_6 Sep 26, 2023
110000 ELECTRICAL SYSTEM
Battery low warning displayed on instrument cluster and/or no-start
SFCC_JUL2023_31 Jul 17, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Battery low warning displayed on instrument cluster and/or no-start.
SFCC_JUL2023_31 Jul 17, 2023
110000 ELECTRICAL SYSTEM
Battery low warning displayed on instrument cluster and/or no-start.
SFCC_APR2023_34 Apr 21, 2023
100000 POWER TRAIN
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS a?? AJ126
SFCC_APR2023_34 Apr 21, 2023
060000 ENGINE AND ENGINE COOLING
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS a?? AJ126
SFCC_APR2023_32 Apr 21, 2023
110000 ELECTRICAL SYSTEM
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SFCC_APR2023_32 Apr 21, 2023
100000 POWER TRAIN
Customer reports of 12V battery issues. These range from battery low warning displayed to no-start.
SSM68398Attachme Sep 23, 2022
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Window Regulator mechanical creak
SSM68398 Sep 23, 2022
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Window Regulator mechanical creak
SFCC_APR2022_41 Apr 18, 2022
220000 SEATS
A customer may report a rattle tyle noise from the front seat base area.
SFCC_MAR2022_44 Mar 17, 2022
220000 SEATS
A customer may report a rattle tyle noise from the front seat base area.
SSM75700 Mar 2, 2022
103200 POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT
8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
SFCC_DEC2021_20 Dec 17, 2021
110000 ELECTRICAL SYSTEM
Navigation voice guidance no longer operational after latest NGI update
BIG5DEC21_27A Dec 14, 2021
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Voice guidance concerns when using Apple CarPlay.
BIG5DEC21_27A Dec 14, 2021
110000 ELECTRICAL SYSTEM
Voice guidance concerns when using Apple CarPlay.
IC TP 21B Nov 16, 2021
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio sourc
IC TP 21B Nov 16, 2021
350000 EQUIPMENT
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio sourc
IC TP 21B Nov 16, 2021
110000 ELECTRICAL SYSTEM
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio sourc
SFCC_NOV2021_25 Nov 16, 2021
357500 EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Post 21A Update Apple CarPlayA? Navigation Voice Guidance Not Heard
SFCC_NOV2021_25 Nov 16, 2021
118000 ELECTRICAL SYSTEM:SOFTWARE
Post 21A Update Apple CarPlayA? Navigation Voice Guidance Not Heard
SFCC_NOV2021_25 Nov 16, 2021
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Post 21A Update Apple CarPlayA? Navigation Voice Guidance Not Heard
BIG5NOV21_41A Nov 9, 2021
110000 ELECTRICAL SYSTEM
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as Waze.
SFCC_OCT2021_22 Oct 15, 2021
110000 ELECTRICAL SYSTEM
Navigation voice guidance no longer operational after latest NGI update
SSM75557 Oct 11, 2021
110000 ELECTRICAL SYSTEM
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
SFCC_SEP2021_25 Sep 24, 2021
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Navigation voice guidance no longer operational after latest NGI update
SFCC_SEP2021_25 Sep 24, 2021
110000 ELECTRICAL SYSTEM
Navigation voice guidance no longer operational after latest NGI update
SFCC_SEP2021_24 Sep 24, 2021
110000 ELECTRICAL SYSTEM
WIFI NETWORKS NOT FOUND
SFCC_AUG2021_34 Aug 15, 2021
350000 EQUIPMENT
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_34 Aug 15, 2021
110000 ELECTRICAL SYSTEM
Navigation voice guidance no longer operational after latest NGI update
SFCC_AUG2021_33 Aug 15, 2021
350000 EQUIPMENT
Connectivity functions are no longer working.
SFCC_AUG2021_33 Aug 15, 2021
110000 ELECTRICAL SYSTEM
Connectivity functions are no longer working.
SFCC_AUG2021_39 Aug 15, 2021
100000 POWER TRAIN
a?? Customer states check engine light is illuminated.
SFCC_AUG2021_38 Aug 15, 2021
100000 POWER TRAIN
Customer states harsh shift, transmission warning lamp.
SFCC_AUG2021_37 Aug 15, 2021
116610 ELECTRICAL SYSTEM:IGNITION:COIL:HIGH TENSION/SPARK PLUG WIRES
Customer States engine runs rough with MIL illuminated.
SFCC_AUG2021_37 Aug 15, 2021
100000 POWER TRAIN
Customer States engine runs rough with MIL illuminated.
SFCC_JUL2021_40 Jul 16, 2021
350000 EQUIPMENT
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUL2021_40 Jul 16, 2021
110000 ELECTRICAL SYSTEM
Navigation voice guidance no longer operational after latest NGI update
SFCC_JUN2021_24 Jun 21, 2021
110000 ELECTRICAL SYSTEM
Navigation voice guidance is not working with Apple CarPlay
SFCC_JUN2021_23 Jun 21, 2021
110000 ELECTRICAL SYSTEM
Infotainment Updates
SFCC_MAY2021_46 Jun 8, 2021
120000 EXTERIOR LIGHTING
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
SFCC_APR2021_20 Apr 23, 2021
110000 ELECTRICAL SYSTEM
IMC Update 21A will not install
SFCC_APR2021_18 Apr 23, 2021
110000 ELECTRICAL SYSTEM
Infotainment Updates
SSM59597Attachme Apr 14, 2021
110000 ELECTRICAL SYSTEM
Attachment.
SSM59597Attachme Apr 14, 2021
110000 ELECTRICAL SYSTEM
Attachment.
SSM59597Attachme Apr 14, 2021
110000 ELECTRICAL SYSTEM
Attachment.
SFCC_MAR2021_21C Mar 16, 2021
350000 EQUIPMENT
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_21C Mar 16, 2021
110000 ELECTRICAL SYSTEM
Pivi IP27.2 (OS 2.0.6)
SFCC_MAR2021_21B Mar 16, 2021
110000 ELECTRICAL SYSTEM
TCU v19.2
SFCC_MAR2021_21A Mar 16, 2021
110000 ELECTRICAL SYSTEM
IMC 20C1 Software Release
SFCC_FEB2021_24C Mar 11, 2021
110000 ELECTRICAL SYSTEM
Pivi IP27.1 (OS 2.0.6)
SFCC_FEB2021_24B Mar 11, 2021
110000 ELECTRICAL SYSTEM
TCU v19.2
SFCC_FEB2021_24A Mar 11, 2021
110000 ELECTRICAL SYSTEM
IMC 20C1 Software Release
SFCC_DEC2020_29 Dec 16, 2020
060000 ENGINE (PWS)
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SFCC_DEC2020_29 Dec 16, 2020
100000 POWER TRAIN
The engine is running rough. There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
SSM75036 Nov 6, 2020
350000 EQUIPMENT
Front and Rear Park aid & Park assist unavailable.
SSM75036 Nov 6, 2020
110000 ELECTRICAL SYSTEM
Front and Rear Park aid & Park assist unavailable.
SSM75036 Nov 6, 2020
050000 PARKING BRAKE
Front and Rear Park aid & Park assist unavailable.
JLRTB02028NAS1 Sep 23, 2020
110000 ELECTRICAL SYSTEM
SERVICE MENU TEXT NOT DISPLAYED AS EXPECTED WITH THE INSTRUMENT PANEL
SFCC Jul20_26 Jul 20, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
SFCC Jul20_26 Jul 20, 2020
350000 EQUIPMENT
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
SFCC Jul20_20 Jul 20, 2020
060000 ENGINE (PWS)
There is a noise from the engine.
SFCC Jul20_20 Jul 20, 2020
100000 POWER TRAIN
There is a noise from the engine.
SFCC_JUN2020_23 Jun 19, 2020
100000 POWER TRAIN
There is a noise from the engine.
SFCC_MAY2020_30 Jun 4, 2020
100000 POWER TRAIN
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
SSM74810 Apr 30, 2020
100000 POWER TRAIN
JLR is investigating 3.0P S/C FEAD idler pulley and S/C tensioner emitting excess noise (NVH)
SSM74780 Apr 10, 2020
110000 ELECTRICAL SYSTEM
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB), specifically relating to reports of the touchscreen displaying a??Radio not availablea?? from vehicle start-up and continues
SFCC_APR20_PG31 Apr 9, 2020
110000 ELECTRICAL SYSTEM
Popping sound or crackling noise from the audio system while in use.
SFCC_APR20_PG28 Apr 9, 2020
110000 ELECTRICAL SYSTEM
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward. SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
SSM74787 Apr 1, 2020
110000 ELECTRICAL SYSTEM
When attempting to complete the a??Replace ECUa?? application for the Occupant Classification System Module (OCS) the application fails. The error message a??The following error was encountered: a?? is displayed to the user.
SFCC_MAR12_30 Mar 16, 2020
110000 ELECTRICAL SYSTEM
Popping sound or crackling noise from the audio system while in use.
SFCC_MAR12_29 Mar 16, 2020
110000 ELECTRICAL SYSTEM
XM radio is inop.
SFCC_MAR12_20 Mar 16, 2020
060000 ENGINE (PWS)
There is a noise from the engine. The charge warning lamp is on.
SFCC_FEB20_34 Feb 21, 2020
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
XM radio is inop.
SFCC_FEB20_34 Feb 21, 2020
110000 ELECTRICAL SYSTEM
XM radio is inop.
TechRS_NOV19_109 Nov 27, 2019
356000 EQUIPMENT ADAPTIVE/MOBILITY
Web Browser functionality is not available.
TechRS_NOV19_109 Nov 27, 2019
350000 EQUIPMENT
Web Browser functionality is not available.
TechRS_NOV19_109 Nov 27, 2019
110000 ELECTRICAL SYSTEM
Web Browser functionality is not available.
TechRS_NOV19_108 Nov 27, 2019
350000 EQUIPMENT
Voice control is not able to locate destination entry.
TechRS_NOV19_108 Nov 27, 2019
110000 ELECTRICAL SYSTEM
Voice control is not able to locate destination entry.
TechRS_NOV19_106 Nov 27, 2019
356000 EQUIPMENT ADAPTIVE/MOBILITY
Quiescent battery drain due to TCU module.
TechRS_NOV19_106 Nov 27, 2019
350000 EQUIPMENT
Quiescent battery drain due to TCU module.
TechRS_NOV19_106 Nov 27, 2019
110000 ELECTRICAL SYSTEM
Quiescent battery drain due to TCU module.
TechRS_NOV19_104 Nov 27, 2019
350000 EQUIPMENT
SOTA download does not complete first time through
TechRS_NOV19_104 Nov 27, 2019
110000 ELECTRICAL SYSTEM
SOTA download does not complete first time through
Tech_RS_NOV19_97 Nov 27, 2019
110000 ELECTRICAL SYSTEM
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_96 Nov 27, 2019
110000 ELECTRICAL SYSTEM
Customer may state there is no audio present or volume control.
Tech_RS_NOV19_95 Nov 27, 2019
110000 ELECTRICAL SYSTEM
Customer may state there is a pop noise or crackle when playing the audio.
SFCC_NOV19_30 Nov 18, 2019
110000 ELECTRICAL SYSTEM
Popping sound or crackling noise from the audio system while in use.
SFCC_NOV19_21 Nov 18, 2019
060000 ENGINE (PWS)
The Check Engine MIL is on.
SFCC_NOV19_21 Nov 18, 2019
110000 ELECTRICAL SYSTEM
The Check Engine MIL is on.
SSM74590 Oct 29, 2019
350000 EQUIPMENT
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later versions.
SFCC_OCT19_28 Oct 28, 2019
110000 ELECTRICAL SYSTEM
Intermittent Bluetooth connection on Android equipped device with software 9.0
SFCC_OCT19_27 Oct 28, 2019
350000 EQUIPMENT
Popping sound or crackling noise from the audio system while in use.
SFCC_OCT19_25 Oct 28, 2019
092100 FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
The Check Engine MIL is on There is a noise from the engine
SFCC_OCT19_25 Oct 28, 2019
060000 ENGINE AND ENGINE COOLING
The Check Engine MIL is on There is a noise from the engine
SSM74589 Oct 16, 2019
092100 FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-1
NAS1909013 Sep 27, 2019
350000 EQUIPMENT
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl? Touch Pro? software in 2016-18MY vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign p
SSM74557 Sep 24, 2019
110000 ELECTRICAL SYSTEM
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active.

Showing 100 of 585 bulletins.

NHTSA Safety Investigations, JAGUAR XJ

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE06030 Opened: Aug 16, 2006 , Closed: Oct 18, 2006
PE, Closed , Model Year: 2006
FUEL TANK LEAKAGE
THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED PE06-030 BASED ON THREE COMPLAINTS ALLEGING LARGE QUANTITIES OF GASOLINE LEAKAGE FROM THE FUEL TANKS (NOT FROM THE FILLER PIPES) OF MODEL YEAR (MY) 2006 JAGUAR XJ VEHICLES. ON SEPTEMBER 11, 2006, FORD MOTOR COMPANY SUBMITTED A DEFECT NOTICE (PART 573)... Read more

JAGUAR XJ - All Years Overview

Complete safety history for the JAGUAR XJ across all model years (1969, 2019).

36 Total Recalls
182 Total Complaints
1 Investigations
21 Reported Crashes
7 Reported Fires
0 Reported Deaths

JAGUAR XJ - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year Recalls Complaints
2019 1 1 View
2018 0 1 View
2017 (current) 3 3
2016 2 8 View
2015 3 15 View
2014 2 15 View
2013 3 10 View
2012 0 10 View
2011 3 27 View
2010 3 0 View
2008 0 8 View
2007 1 7 View
2006 3 15 View
2005 0 9 View
2004 3 18 View
2003 0 2 View
2002 0 3 View
2000 0 14 View
1998 1 12 View
1997 0 1 View
1995 1 1 View
1986 0 1 View
1984 0 1 View
1972 1 0 View
1971 2 0 View
1970 2 0 View
1969 2 0 View

Other JAGUAR Models

Model Recalls Complaints
F-PACE 260 192 View
F-TYPE 242 55 View
I-PACE 235 266 View
XF 184 520 View
XJS 59 108 View
XJ6 43 177 View
E-PACE 33 29 View
XK 32 60 View