2002 INFINITI QX4

6 recalls, 54 complaints - 92 TSBs

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Nissan North America, Inc. (Nissan) is recalling certain air bag inflator replacement service parts that may have been installed as part of a theft or collision repair. The parts include certain passenger-side air bag inflators designed to fit Infiniti 2002-2003 QX4, 2006-2010 M35 and M45; Nissan 2... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

Dealers will inspect and replace the inflators as necessary, free of charge. Owner notification letters are expected to be mailed September 14, 2022. Owners may contact Nissan's customer service at 1-800-867-7669.

375 vehicles affected

Manufacturer: Nissan North America, Inc.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.

307,962 vehicles affected

Manufacturer: Nissan North America, Inc.

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Nissan North America, Inc. (Nissan) is recalling certain 2002 Pathfinder and Infiniti QX4 vehicles. These vehicles are equipped with Takata air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash nece... Read more

Consequence

An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy

Nissan will notify owners, and dealers will replace the front passenger air bag assembly, free of charge. The recall began on March, 31, 2017. Owners may contact Nissan customer service at 1-800-647-7261.

46 vehicles affected

Manufacturer: Nissan North America, Inc.

AIR BAGS

Defect Description

Nissan North America, Inc. (Nissan) is recalling certain model year 2001-2003 Nissan Maxima, 2002-2004 Pathfinder, 2002-2006 Sentra, 2002-2003 Infiniti QX4 and I35, 2003 FX35 and FX45, and 2001 I30 vehicles. Upon deployment of the passenger side frontal air bag, excessive internal pressure may caus... Read more

Consequence

In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy

Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 15, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: On December 18, 2015 Nissan informed NHTSA of an amendment of this recall to remove 2004-2005 I... Read more

1,090,569 vehicles affected

Manufacturer: Nissan North America, Inc.

STEERING:COLUMN

Defect Description

NISSAN IS RECALLING CERTAIN MODEL YEAR 1996-2004 PATHFINDER AND MODEL YEAR 1997-2003 INFINITI QX4 VEHICLES ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, ... Read more

Consequence

THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY THE STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH.

Remedy

NISSAN WILL INSPECT THE STRUT HOUSING AND REPAIR THE VEHICLES AS NECESSARY, FREE OF CHARGE. AN INTERIM NOTIFICATION LETTER WAS SENT OUT IN MAY 2011. THE SECOND NOTICE WAS MAILED ON JULY 25, 2011. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261.

195,991 vehicles affected

Manufacturer: NISSAN NORTH AMERICA, INC.

AIR BAGS:FRONTAL

Defect Description

NISSAN IS RECALLING FORTY-SIX CERTAIN MODEL YEAR 2002 PATHFINDER AND INFINITI QX4 VEHICLES MANUFACTURED FROM AUGUST 24, 2001 THROUGH AUGUST 28, 2001. THE AIR BAG INFLATOR CONTAINS PROPELLANT WAFERS THAT ARE REQUIRED TO PROPERLY DEPLOY THE FRONT PASSENGER AIR BAG. DUE TO IMPROPER PROPELLANT WAFER IN... Read more

Consequence

THE INFLATOR HOUSING MAY RUPTURE AND PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS.

Remedy

NISSAN WILL NOTIFY THE OWNERS OF THE FORTY-SIX AFFECTED VEHICLES. DEALERS WILL REPLACE THE FRONT PASSENGER AIR BAG MODULE ASSEMBLY WITH A NEW ONE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 19, 2010. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261 AND INFINITI AT 1-800-662-6200.

46 vehicles affected

Manufacturer: NISSAN NORTH AMERICA, INC.

Complaint Statistics

54 total complaints 8 crashes 5 injuries

Top Reported Components

Component	Complaints
SUSPENSION	10
STEERING	8
VEHICLE SPEED CONTROL	4
AIR BAGS	4
FUEL/PROPULSION SYSTEM	3
STRUCTURE:BODY	3
SUSPENSION:REAR	2
UNKNOWN OR OTHER	2
ENGINE	2
SUSPENSION:FRONT	2

Incident date: Feb 19, 2026

First owner of a newly purchased 2017 Honda CR-V that has been well and regularly maintained. Driving at 25mph in a city and every single warning light and dash light simultaneously came on. Every single one -- brakes, headlights, emergency brake, engine, etc. Eventually codes read off the car's com... Read more

Incident date: Feb 19, 2026

I was driving on the highway, and my car started shaking. All of the sudden I couldn't push on the gas anymore, and out of the blue a notification popped up on my screen that said "transmission failure, service immediately" and the car fully stopped working. I was forced to coast to the side of the ... Read more

Incident date: Feb 19, 2026

Incident date: Jun 1, 2021

On December 1, 2025, the 2025 Honda Prologue was pulling into a parking spot between two parked vehicles at low speed. While in forward gear, the Prologue experienced an unexpected acceleration event and collided with three parked vehicles, two of whom were hit with sufficient force to impact adjace... Read more

Crash

Incident date: Jan 23, 2023

Sometimes when i go to come to a stop, my truck stalls, engages the parking brake and shift itself into park. this happens before the truck comes to a complete stop and has happened at least half a dozen times. The check engine light has stayed on after a re-start of the vehicle and when this happen... Read more

Incident date: Jan 23, 2023

The contact's uncle owns a 2011 Ford Fusion. The contact stated that while his uncle was driving at highway speeds, the power steering assist failed, with the traction control and power steering assist messages displayed. The contact stated that his uncle used excessive force to steer the vehicle of... Read more

Incident date: Mar 29, 2021

I HAVE TRIED TO GET PASSENGER AIRBAG RECALL (AND A CONFIRMED DRIVER SEATBELT DEFECT) REPLACED AND THE PART WAS NEEDED ONE YEAR AGO AROUND MARCH OR APRIL 2020 AND TODAY WHEN I TRIED TO MAKE A APPOINTMENT 03/29/2021 WAS TOLD THAT IT IS A 3 TO 4 HOUR JOB AND NO LOANER VEHICLE OR TOW IS AVAILABLE FOR ... Read more

Incident date: Mar 29, 2021

Incident date: Sep 12, 2020

EXTENSIVE RUST AND DECAY IS FOUND ON THE PASSENGER SIDE FRAME WHERE THE LOWER CONTROL ARM CONNECTS. THIS IS JUST BELOW THE STRUT HOUSING AND IS VISIBLE THROUGH THE FRONT WHEEL WELL. I HAVE ATTACHED BOTH PASSENGER AND DRIVER SIDE PHOTOS AS THE DEFECT ONLY APPEARS ON THE PASSENGER SIDE.

Incident date: Aug 28, 2019

TL* THE CONTACT OWNS A 2002 INFINITI QX4. AFTER THE CONTACT PURCHASED THE VEHICLE FROM AN INDEPENDENT MECHANIC, HE NOTICED RUST FORMING ON THE PASSENGER SIDE FRAME RAIL BELOW THE PASSENGER SIDE CONTROL ARM. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO INFORMED HIM THAT THEY COULD... Read more

Incident date: Nov 6, 2017

TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONT... Read more

Incident date: Nov 6, 2017

Incident date: Jul 20, 2017

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENS... Read more

Incident date: Jul 20, 2017

Incident date: Jun 1, 2016

EXTREME CORROSION IN THE UNDERCARRIAGE PREVENTS US FROM DRIVING THE CAR. EVEN THOUGH INFINITI HAD A RECALL FOR THIS ISSUE WILL NOT HELP US. PURCHASED THIS CAR NEW AND WILL NEVER PURCHASE ANOTHER INFINITI

Incident date: Jun 1, 2016

Incident date: Mar 23, 2010

TAKATA RECALL AIR BAG DID NOT DEPLOY WHEN STATIONERY 2002 INFINITI QX4 STOPPED AT TRAFFIC LIGHT ON CITY STREET WAS HIT IN THE REAR BY ANOTHER VEHICLE WHICH WAS ACCELERATING. PUSHED INFINITI QX4 25 FEET INTO ONCOMING TRAFFIC.

Crash 1 injured

Incident date: Nov 23, 2015

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. T... Read more

Incident date: Nov 23, 2015

Incident date: Jul 1, 2013

TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE W... Read more

Incident date: Jul 1, 2013

Incident date: Aug 1, 2014

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V361000 (AIRBAG). HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MA... Read more

Incident date: Mar 18, 2014

THE CAR STOPPED RUNNING AND THERE WAS A STRONG SMELL OF SMOKE, AFTER HAVING THE CAR TOWED TO THE INFINITI DEALER WE WERE INFORMED THAT THE ENGINE CONTROL MODULE THAT CONTROLS THE CAR HAD BURNT OUT. FORTUNATELY, WE WERE ON A LOCAL SIDE STREET. HAD WE BEEN ON THE HIGHWAY AND THE CAR JUST SHUT DOWN WE ... Read more

Incident date: Jun 6, 2012

TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PRO... Read more

Incident date: Jun 6, 2012

Incident date: Nov 1, 2013

THE FRAME OF THE CAR IS RUSTED OUT, MAKING THE TRUCK UNSAFE FOR DRIVING. THE RUST IS ALSO NOTICED ON THE RUNNING BOARDS, AND A LARGE PORTION OF THE REAR SUSPENSION SYSTEM. I HAVE HAD THE RECALL FIX APPLIED ON THE PASSENGER SIDE, HOWEVER RUST IS SPREADING LIKE WILD FIRE THROUGHOUT THE ENTIRE FRAME.... Read more

Incident date: Nov 1, 2013

Incident date: Mar 10, 2013

POWER DOORS, LOCKS AND WINDOWS STOPPED WORKING. KEYLESS ENTRY WOULDN'T WORK. DRIVER SIDE DOOR KEPT LOCKING ON ITS OWN AND KEY WOULDN'T UNLOCK IT. BATTERY KEPT DYING.

Incident date: Jul 13, 2013

AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT.... Read more

Incident date: Jul 13, 2013

Incident date: Sep 11, 2012

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED THAT WHILE TRAVELING 3 MPH, THE ANTI-LOCK BRAKING SYSTEM WARNING LIGHT ILLUMINATED. THE SERVICE ENGINE WARNING LIGHT ALSO ILLUMINATED SHORTLY AFTERWARD. THE STEERING WHEEL THEN BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS DRIVEN TO AN AUT... Read more

Incident date: Sep 11, 2012

Incident date: Dec 29, 2011

WHILE DRIVING ON THE INTERSTATE THE CAR STARTED TO ACCELERATE AND WAS NOT ABLE TO FULLY STOP WHEN I STEPPED ON THE BRAKES. ONCE THE CAR WAS PUT INTO PARK THE ENGINE REVVED ALL THE WAY UP TO 8. HAD THE ENGINE AND VALVES CLEANED WHICH THEY SAID WAS THE PROBLEM. ON 7/23/2012 THE SAME THING HAPPENED ... Read more

Incident date: Jun 20, 2012

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED THAT HE SMELLED GASOLINE FUEL AS HE APPROACHED THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE THE MECHANIC ADVISED THAT THE FUEL FILLER NET NEEDED TO BE REPLACED. THE MECHANIC REFERRED THE CONTACT TO AN AUTHORIZED DEALER FOR THE RE... Read more

Incident date: Dec 1, 2011

2002 INFINITI QX4. CONSUMER WRITES IN REGARDS TO CORROSION RECALL *TGW THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR A ROUTINE SERVICE. THE DEALER INFORMED THE CONSUMER THEY APPLIED A FIX FOR A RECALL AND TWO BOLTS DID NOT TORQUE AS THEY SHOULD HAVE. THE CONSUMER STATED SHE NEVER RECEIVED A REC... Read more

Incident date: Sep 1, 2011

2002 INFINITI QX4. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING SIDE STRUT TOWER HOUSING *TGW THE CONSUMER STATED HE WAS INVOLVED IN AN ACCIDENT, BECAUSE OF THE FAILED PART. HE IS SEEKING REIMBURSEMENT FOR THE REPAIRS. *JB THE CONSUMER STATED THE REPAIRS WERE COMPLETED PRIOR TO HIM BEING AWARE ... Read more

Crash

Incident date: Oct 15, 2004

I OWN A 2002 INFINITI QX4 SUV TRUCK. I AM FILING A COMPLAINT ABOUT THE FRONT DRIVERS SIDE SEAT BELT AND SHOULDER HARNESS. WHEN SEAT BELT IS FASTENED, THE SHOULDER HARNESS RUBS YOUR NECK WHILE DRIVING, SO IN THE EVENT OF AN ACCIDENT I BELIEVE THE SHOULDER HARNESS WILL CUT AND INJURE THE DRIVERS NECK.... Read more

Crash 1 injured

Incident date: Jul 9, 2011

I HAD AN OIL CHANGE ON SATURDAY. AFTER LEAVING THE SERVICE STATION AND DRIVING HOME THE VEHICLE BEGIN TO ACCELERATE ON ITS OWN. I TRIED BREAKING BUT THE VEHICLE CONTINUED TO ACCELERATE. AFTER BARELY MISSING TWO VEHICLES AND UNABLE TO COME TO A COMPLETE STOP, I TURNED OFF THE MAIN ROAD AND KILLED ... Read more

Incident date: Feb 9, 2011

MY SUV IS QX4 MODEL 2002, ID# [XXX], THE STEERING COLUMN IS THE TROUBLE. IT WAS MAKING SQUEAKING NOISE FOR LAST SEVERAL YEARS, REPAIRED AGAIN AND AGAIN AND AGAIN BY INFINITY OF MEMPHIS, PAYING MYSELF, BUT THE NOISE WILL NOT GO AWAY, BUT WAS TOLD BY INFINITY OF MEMPHIS, NOT TO WORRY ABOUT IT, AS, TH... Read more

Incident date: Dec 12, 2010

WHILE MOVING OF FROM A STOP SIGN,THERE IS A SUDDEN ACCELERATION SURGE WITH A LOUD REVVING OF THE ENGINE WHILE DRIVING. CAR SPEEDS FOR APPROXIMATELY TWO BLOCKS BEFORE COMING TO A STOP. THIS HAPPENED ON 12/12/2010 AND 12/19/2012. 2003 INFINITI QX4. *TR

Incident date: Dec 12, 2010

Incident date: Oct 15, 2010

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE VEHICLE COMPLETELY STALLED WITHOUT THE WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THREE POWER VALVE SCREWS DETACHED FROM THE ENGINE. THE VEHICLE W... Read more

Incident date: Jun 19, 2009

2002 INFINITI QX4 IN A PARKING LOT AT ABOUT 5MPH. INTENDING TO PARK STRAIGHT AHEAD AGAINST A CONCRETE WALL. ONE CAR LENGTH BEHIND THE PARKING SPACE. BEGINNING TO BRAKE. SUDDEN ACCELERATION PROPELLED THE CAR FORWARD AND HIT THE WALL HEAD-ON, DESPITE EFFORT TO BRAKE. THERE WAS A SURGING POWER SOU... Read more

Crash

Incident date: May 31, 2009

WHILE DRIVING MY 2002 INFINITI QX4 WITH THREE OTHER ADULTS AND AN INFANT IN THE AUTO, THE ENTIRE HUB OF THE RIGHT REAR WHEEL BROKE AWAY AND AFTER CAUSING DAMAGE TO THE SIDE AND DOOR OF THE CAR, CONTINUED TO FLY DOWN THE STREET. I WAS TRAVELING AT 40 MPH ON A SUBURBAN STREET. THE POLICE OFFICER WHO ... Read more

Incident date: May 21, 2008

WHILE DRIVING OVER AN HOUR OR MORE THAN 80 MILES, TRANSMISSION WOULD NOT SHIFT FROM PASS GEAR DOWN TO 3 GEAR. IT WOULD SOUND LIKE ITS SLIPPING. HAS BEEN DOING THIS SINCE 5,000 MILES SUV HAS 100,000 INFINITY DOESN'T WANT TO COVER IT. NOW FIRST AND 4TH DOESN'T WORK. DEALER TOLD ME INFINITY HAD A P... Read more

Incident date: Sep 14, 2007

TL*THE CONTACT OWNS A 2002 INFINITI QX4. ON SEPTEMBER 14, 2007, WHILE FUELING THE VEHICLE, THE GAS SHOT BACK OUT AT LEAST TWO FEET FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP ON SEPTEMBER 19, 2007, WHERE IT CURRENTLY REMAINS. THE CONTACT WAS INFORMED THAT THE FUEL TANK WOULD PROBAB... Read more

Incident date: May 14, 2006

DT*: THE CONTACT STATED WHILE PULLING INTO A GARAGE AT 5-10 MPH, THE VEHICLE ACCELERATED RESULTING IN THE VEHICLE CRASHING THROUGH THE CONTACT'S HOUSE. DURING THE INCIDENT THE CONTACT HAD BRAKE FAILURE AND THE AIR BAGS FAILED TO DEPLOY. THERE WAS FRONTAL DAMAGE TO THE VEHICLE. THE VEHICLE HAS NOT... Read more

Crash 1 injured

Incident date: May 14, 2006

Crash 1 injured

Incident date: May 14, 2006

Crash 1 injured

Incident date: Sep 18, 2003

MY 2002 INFINITI QX4 HAS HAD THREE CATALYTIC CONVERTERS REPLACED DUE TO A CRACK IN THE SEAM OF THE CATALYTIC CONVERTER ON BOTH SIDES. MY VEHICLE HAS 18,800 MILES ON IT. *JB

Showing 50 of 54 complaints.

Technical Service Bulletins, 2002 INFINITI QX4

92 manufacturer communications from 69 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	12
140000 AIR BAGS	9
110000 ELECTRICAL SYSTEM	6
160000 STRUCTURE	4
200000 WHEELS	3
130000 VISIBILITY	3
030000 BRAKES (PWS)	3
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	3

160000 STRUCTURE

WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

130000 VISIBILITY

WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

160000 STRUCTURE

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

130000 VISIBILITY

REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

200000 WHEELS

WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

110000 ELECTRICAL SYSTEM

INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

140000 AIR BAGS

The information below has been updated to include the INFINITI specific mail volume.

140000 AIR BAGS

Subject: INFORMATION a?? Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. The

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

INFINITI Owner Letter

140000 AIR BAGS

INFINITI Owner Letter

350000 EQUIPMENT

EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of

140000 AIR BAGS

Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicle

140000 AIR BAGS

Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in

350000 EQUIPMENT

PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors

160000 STRUCTURE

100000 POWER TRAIN

TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle o

350000 EQUIPMENT

Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to rea

060000 ENGINE (PWS)

Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special inc

140000 AIR BAGS

Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% custom

350000 EQUIPMENT

DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner cont

350000 EQUIPMENT

NEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and mo

350000 EQUIPMENT

DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN li

355100 EQUIPMENT:OTHER:LABELS

REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA

132000 VISIBILITY:GLASS, SIDE/REAR

WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of thi

131000 VISIBILITY:WINDSHIELD

WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bul

030000 BRAKES (PWS)

BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Works

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.

260000 FORWARD COLLISION AVOIDANCE

SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met.

355100 EQUIPMENT:OTHER:LABELS

130000 VISIBILITY

SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield c

350000 EQUIPMENT

SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could resul

140000 AIR BAGS

280000 BACK OVER PREVENTION

140000 AIR BAGS

INFINITI: SRS PRECAUTIONS DURING SERVICE. INCLUDED IN THE RESTRAINTS SECTION OF THE ELECTRONIC SERVICE MANUAL (ESM) FOR EACH VEHICLE IS INFORMATION NECESSARY TO SERVICE THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) SAFELY. IMPROPER MAINTENANC

140000 AIR BAGS

SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF,

110000 ELECTRICAL SYSTEM

021400 SUSPENSION:FRONT:MACPHERSON STRUT

NISSAN SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. 1997-2004 QX4. IN STATES WHERE HEAVY CONCENTRATIONS OF ROAD SALT ARE USED IN THE WINTER, THE FRONT DRIVER?S SIDE STRUT HOUSING CAN DEVELOP CORROSION THAT MAY CAUSE DAMAG

160000 STRUCTURE

Infiniti is conducting a voluntary safety recall campaign on certain model year 1997 - 2003 QX4 vehicles that are currently registered in Salt States to inspect for corrosion, and if necessary repair the front strut housing panels. In

120000 EXTERIOR LIGHTING

INFINITI: EXTERIOR LAMP FOGGING. WATER IN THE EXTERIOR LAMPS. THIS IS GENERALLY NOT DUE TO A DEFECT. ALL CURRENT EXTERIOR LAMP ASSEMBLIES ARE VENTED TO THE ATMOSPHERE (NOT SEALED). MOISTURE IN THE AIR SOMETIMES TRAVELS INTO AND OUT OF

121000 EXTERIOR LIGHTING:HEADLIGHTS

121100 EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES

123000 EXTERIOR LIGHTING:TAIL LIGHTS

125000 EXTERIOR LIGHTING:BRAKE LIGHTS

126100 EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT

200000 WHEELS

Infiniti Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Infiniti design and performance standards. These Original Equipment or Ge

350000 EQUIPMENT

030000 BRAKES (PWS)

SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake issues fall into th

020000 SUSPENSION

010000 STEERING

030000 BRAKES (PWS)

If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut P

200000 WHEELS

010000 STEERING

110000 ELECTRICAL SYSTEM

As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed sel

170000 LATCHES/LOCKS/LINKAGES

INFINITI: LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE OUTSIDE DOOR HANDLE DOES NOT RESPOND. LOCK/UNLOCK REQUEST BUTTON LOCATED ON OUTSIDE DOOR HANDLES OF VEHICLES CAN BE DISABLED (OR ENABLED) THROUGH EITHER THE "COMFORT & CONV" SETTI

020000 SUSPENSION

SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition wh

118000 ELECTRICAL SYSTEM:SOFTWARE

INFINITI: REPROGRAMMING ELECTRONIC CONTROL UNIT (ECU) ON ALL QUALIFYING VEHICLES. NO MODELS LISTED. MODEL YEARS 1998-2013. *PE

021400 SUSPENSION:FRONT:MACPHERSON STRUT

INFINITI: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. CERTAIN VEHICLES REGISTERED IN STATES WHERE CONCENTRATION OF ROAD IS USED, AN INSPECTION FOR CORROSION AND REPAIR, IF NECESSARY, ON FRONT HOUSING PANELS. SAFETY RECALL CAMPAIGN. MO

199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

INFINITI: TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON/BLINKING. NO MODELS OR MODEL YEARS LISTED. *PE UPDATED ON 08-11-2011. *KB

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

INFINITI: VENT CONTROL VALVE REPLACEMENT. NO APPLIED VEHICLES AFFECTED: ALL MODELS; NO MODEL YEARS LISTED. *PE

151000 SEAT BELTS:FRONT

INFINITI: D RING RESIDUE CAN CAUSE SLOW SEAT BELT RETRACTION. SEAT BELT RETRACTION OF THE FRONT SEAT BELT(S) IS SLOW, CAUSED BY RESIDUE BUILD UP ON THE D RINGS. MODELS FX35/FX45(03-08); G35 COUPE(03-07); G35(03-06); I30/I35 (00-04); Q45(

111100 ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

INFINITI: ELECTRONIC CONTROL UNIT DAMAGE CAN RESULT FROM IMPROPER BATTERY CONNECTION. THE BATTERY IS REQUIRED TO STAY CONNECTED WHEN THE ENGINE IS RUNNING. NO MODEL YEARS LISTED. *PE

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

INFINITI: ELECTRONIC CONTROL UNIT DAMAGE CAN RESULT FROM IMPROPER BATTERY CONNECTION. THE BATTERY IS REQUIRED TO STAY CONNECTED WHEN THE ENGINE IS RUNNING. NO MODEL YEARS LISTED. *PE

120000 EXTERIOR LIGHTING

EXTERIOR LAMP FOGGING. *KB

127000 EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS

4WD WARNING LAMP COMES ON INTERMITTENTLY. *MJ

350000 EQUIPMENT

REMOTE KEYLESS ENTRY REPLACEMENT PARTS. *TT

350000 EQUIPMENT

THE INFINITI INTEGRATED HOMELINK TRANSMITTER SYSTEM. VARIOUS MODELS INCLUDING 1996-2004 I30/I35; 2004 Q45; 2004 M45. *TT

030000 SERVICE BRAKES, HYDRAULIC

BRAKE JUDDER FROM FRONT BRAKES. *TT

030000 SERVICE BRAKES, HYDRAULIC

BRAKE JUDDER FROM FRONT BRAKES. *TT

151000 SEAT BELTS:FRONT

FRONT SEAT BELT LATCH PLATE RETAINING BUTTON MISSING. VARIOUS MODELS INCLUDING THE 2004 G35. *TT

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

HVAC (BLOWER) FAN ONLY WORKS ON SPEED 4. *TT

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

THE HVAC (BLOWER) FAN ONLY WORKS ON SPEED 4 (HIGH). *TT

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

HVAC (BLOWER) FAN ONLY WORKS ON SPEED 4. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

REPLACEMENT AUTOMATIC TRANSMISSION. *TT

185000 VEHICLE SPEED CONTROL:CRUISE CONTROL

INTELLIGENT CRUISE CONTROL SYSTEM MAINTENANCE. *TT

104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

TRANSFER CASE OIL LEAK CONDITION. *TT

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

DVD MOBILE ENTERTAINMENT SYSTEM INTRODUCTION AND DIAGNOSIS. *TT

350000 EQUIPMENT

AVAILABLE TOOL; J-45738 TRANSMISSION JACK ADAPTER. *TT

110000 ELECTRICAL SYSTEM

MALFUNCTION INDICATOR LAMP ON WITH REAR 02 SENSOR DIAGNOSTIC TEST MODE P0138/P0139/P0158/P0159/P1147/P1167. *SCC

354300 EQUIPMENT:MECHANICAL:CARRIER/RACK

ROOF RACK WHISTLE NOISE. *JB

110000 ELECTRICAL SYSTEM

MALFUNCTION INDICATOR LAMP ON WITH REAR O2 SENSOR DIAGNOSTIC TROUBLE CODE. *JB

162900 STRUCTURE:BODY:ROOF AND PILLARS

ROOF RACK WHISTLE NOISE. *SCC

012000 STEERING:COLUMN

RUBBING/WHEEZING NOISE FROM STEERING COLUMN WHEN TURNING. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

ENGINE WILL NOT START. VEHICLE IMMOBIILIZER SYSTEM/NISSAN ANTI-THEFT SYSTM (IVIS/NATS). *TT

103400 POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

ON SOME VEHICLES THE ALL-MODE TRANSFER CASE MAY BECOME STUCK IN 4WD LOW. *TT

110000 ELECTRICAL SYSTEM

SOME VEHICLES MAY EXHIBIT A STEADY, RHYTHMIC STATIC NOISE HEARD FROM THE SPEAKERS THAT FOLLOWS ENGINE SPEED ON CERTAIN FM RADIO STATIONS. *TT

060000 ENGINE AND ENGINE COOLING

INFORMATION REGARDING CONSOLE TEMPERATURE DISPLAY READING INACCURATELY. *TT

350000 EQUIPMENT

SERVICE INFORMATION REGARDING ROOF CONSOLE TEMPERATURE DISPLAY READING INACCURATELY. *TT

103400 POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

INFORMATION REGARDING CLUNK NOISE FROM TRANSFER CASE. *YH

980000 UNKNOWN OR OTHER

INFORMATION REGARDING A NEW TOOL SET THAT HAS BEEN RELEASED AS AN ESSENTIAL TOOL FOR ADJUSTING VALVE CLEARANCES. *SLC

980000 UNKNOWN OR OTHER

INFORMATION REGARDING ESSENTIAL TOOL; VALVE SHIM LIFTER SET, J-45074. *YH

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

VEHICLES MAY EXHIBIT NAVIGATION SYSTEM DISPLAY FREEZE, UN-INITIATED RE-ROUTING, AND NO VOICE GUIDANCE SYMPTOMS. *TT

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

ON SOME VEHICLES, THE NAVIGATIONAL SYSTEM DISPLAY FREEZES, UN-INIATED RE-ROUTING, AND NO VOICE GUIDANCE SYMPTOMS. *TT

NHTSA Safety Investigations, INFINITI QX4

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 1997

Frame/Body Structure Corrosion

In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicl... Read more

INFINITI QX4 - All Years Overview

Complete safety history for the INFINITI QX4 across all model years (1997, 2003).

23 Total Recalls

389 Total Complaints

1 Investigations

52 Reported Crashes

3 Reported Fires

2 Reported Deaths

INFINITI QX4 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2006	0	1	View
2004	0	1	View
2003	4	25	View
2002 (current)	6	54
2001	4	93	View
2000	3	40	View
1999	2	69	View
1998	2	46	View
1997	2	60	View

Other INFINITI Models

Model	Recalls	Complaints
M45	138	372	View
M35	134	569	View
Q50	72	696	View
QX50	72	349	View
QX60	58	784	View
QX80	54	170	View
QX60 HYBRID	54	57	View
Q70	47	26	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2002 INFINITI QX4

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2002 INFINITI QX4

Most Affected Components

NHTSA Safety Investigations, INFINITI QX4

INFINITI QX4 - All Years Overview

INFINITI QX4 - Year by Year

Other INFINITI Models