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Consumer Safety

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2019 CROSSROADS CRUISER

2 recalls, 0 complaints - 7 TSBs

18V767000 Oct 31, 2018
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:WATER HEATER
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser recreational trailers with the water heater installed under the slide out. The exhaust location for the water heater may result in carbon monoxide or propane gas entering the living quarters.
Consequence
If carbon monoxide or propane gas enters the living quarters, it can increase the risk of injury.
Remedy
The affected vehicles are still in dealer inventory and Keystone will relocate the water heater, free of charge. Owner letters will not be sent. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-335.
7 vehicles affected
Manufacturer: Keystone RV Company
18V726000 Oct 15, 2018
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019 Crossroads Cruiser and Volante fifth wheels equipped with Longitude awnings. These vehicles may be equipped with incorrect awning switches that do not prevent the awning motor from rolling out the awning while moving.
Consequence
The awning unexpectedly unrolls while the vehicle is moving, it can increase the risk of injury.
Remedy
Keystone will notify owners, and dealers will replace the existing awning switch for a switch with a dynamic brake function, free of charge. The recall began November 14, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-333.
60 vehicles affected
Manufacturer: Keystone RV Company

No complaints found for this vehicle.

Technical Service Bulletins, 2019 CROSSROADS CRUISER

7 manufacturer communications from 3 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

ComponentBulletins
350000 EQUIPMENT3
160000 STRUCTURE2
356000 EQUIPMENT ADAPTIVE/MOBILITY1
980000 UNKNOWN OR OTHER1
KSB-191007 Dec 10, 2019
160000 STRUCTURE
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to insta
KSB-191007 Dec 10, 2019
350000 EQUIPMENT
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to insta
KSB-191007 Dec 10, 2019
160000 STRUCTURE
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan
KSB-191007 Dec 10, 2019
350000 EQUIPMENT
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan
18-327 Jul 11, 2018
350000 EQUIPMENT
This is the repair instructions for advisory 18-327. It has been determined that the microwave exhaust fans in certain Cruiser Aire units were not installed to vent outside.
18-327 Jul 11, 2018
356000 EQUIPMENT ADAPTIVE/MOBILITY
This is the repair instructions for advisory 18-327. It has been determined that the microwave exhaust fans in certain Cruiser Aire units were not installed to vent outside.
No comms 2021-11 Dec 2, 2021
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for November 2021 for Keystone RV Company.

CROSSROADS CRUISER - All Years Overview

Complete safety history for the CROSSROADS CRUISER across all model years (2001, 2021).

41 Total Recalls
12 Total Complaints
0 Investigations
0 Reported Crashes
2 Reported Fires
0 Reported Deaths

CROSSROADS CRUISER - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year Recalls Complaints
2021 1 0 View
2020 3 0 View
2019 (current) 2 0
2018 4 2 View
2017 1 0 View
2016 3 0 View
2015 2 1 View
2014 1 0 View
2013 2 0 View
2012 1 0 View
2011 2 1 View
2010 1 0 View
2009 1 0 View
2008 1 0 View
2007 2 2 View
2006 2 2 View
2005 4 1 View
2004 4 1 View
2003 2 2 View
2002 1 0 View
2001 1 0 View

Other CROSSROADS Models

Model Recalls Complaints
ALL AMERICAN 0 0 View
ALL STAR 0 0 View
ALTITUDE 0 0 View
BELAIR 0 0 View
BLACKWOOD 0 0 View
CAMEO 0 0 View
CARRIAGE 0 0 View
COMMERCIAL DUTY 0 0 View