2018 CROSSROADS CRUISER
4 recalls, 2 complaints - 10 TSBs
18V217000 Apr 5, 2018
SERVICE BRAKES, ELECTRIC
Defect Description
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. The brake wire may have been improperly attached to the spring assembly on the axles, allowing the wire to be damaged and short circuit.
Consequence
Damage to the wire can cause a loss of trailer braking, lengthening the distance needed to stop the vehicle, increasing the risk of a crash. An electrical short of the brake wire can increase the risk of a fire.
Remedy
Keystone will notify owners, and dealers will relocate the brake wiring as needed, free of charge. The recall began on April 18, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-316
17V755000 Nov 22, 2017
EQUIPMENT
Defect Description
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMIS... Read more
Consequence
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.co... Read more
17V667000 Oct 20, 2017
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Defect Description
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and 2017-2018 Crossroads Sunset, Volante, and Zinger recreational vehicles, equipped with Flame King cook tops designed for outdoor use. The cook tops have a corrugated fiber board that can burn due to a breeze or an invert... Read more
Consequence
If the flame of the cook top becomes inverted or is redirected due to a breeze, the corrugated fiber board may burn, increasing the risk of a fire.
Remedy
Keystone will notify owners, and dealers will inspect the corrugated fiber board protector and burner for damage. If no damage exists, the fiber board regulator will be replaced. If damage is found on the fiber board, the cook top will be replaced, free of charge. The recall began on November 13,... Read more
17V626000 Oct 6, 2017
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Defect Description
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Cruiser and Volante recreational trailers. These vehicles may have been manufactured with propane gas detectors instead of being manufactured with a combination propane gas/carbon monoxide detector.
Consequence
Without a carbon monoxide (CO) detector, occupants will not be alerted to high levels of carbon monoxide, increasing the risk injury or death.
Remedy
Keystone has notified owners, and dealers will install a CO detector, free of charge. The recall began on October 16, 2017. Owners may contact Keystone customer service at 1-855-226-7496. Keystone's number for this recall is 17-302.
Complaint Statistics
2 total complaints
2 fires
Top Reported Components
| Component | Complaints |
|---|---|
| SERVICE BRAKES | 1 |
| ELECTRICAL SYSTEM | 1 |
SERVICE BRAKES
Apr 30, 2018
Incident date: Apr 27, 2018
TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A ... Read more
Fire
ELECTRICAL SYSTEM
Apr 30, 2018
Incident date: Apr 27, 2018
TL* THE CONTACT OWNS A 2018 CROSSROADS CRUISER RECREATIONAL TRAILER. UPON INSPECTION OF THE TRAILER, THE CONTACT NOTICED A WIRE HANGING ON THE FRONT DRIVER SIDE OF THE TRAILER. THE CONTACT STATED THAT THE WIRE WAS EXPOSED DUE TO THE WIRE RUBBING ON THE TIRE. IN ADDITION, THE CABIN WAS FILLED WITH A ... Read more
Fire
Technical Service Bulletins, 2018 CROSSROADS CRUISER
10 manufacturer communications from 4 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 3 |
| 114000 ELECTRICAL SYSTEM:WIRING | 2 |
| 160000 STRUCTURE | 2 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 1 |
| 110000 ELECTRICAL SYSTEM | 1 |
| 980000 UNKNOWN OR OTHER | 1 |
KSB-191007
Dec 10, 2019
160000 STRUCTURE
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to insta
KSB-191007
Dec 10, 2019
350000 EQUIPMENT
This is the repair instructions for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to insta
KSB-191007
Dec 10, 2019
160000 STRUCTURE
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan
KSB-191007
Dec 10, 2019
350000 EQUIPMENT
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan
18-318
Dec 7, 2018
114000 ELECTRICAL SYSTEM:WIRING
This is the REVISED repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner.
18-318
Sep 5, 2018
110000 ELECTRICAL SYSTEM
This is the repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner. This is th
18-318
Sep 5, 2018
114000 ELECTRICAL SYSTEM:WIRING
This is the repair instructions for advisory 18-318. It has been determined that certain Atwood furnace models may have wiring that can come in contact with the exhaust vent tube causing the furnace to shut down in a safe manner. This is th
18-327
Jul 11, 2018
350000 EQUIPMENT
This is the repair instructions for advisory 18-327. It has been determined that the microwave exhaust fans in certain Cruiser Aire units were not installed to vent outside.
18-327
Jul 11, 2018
356000 EQUIPMENT ADAPTIVE/MOBILITY
This is the repair instructions for advisory 18-327. It has been determined that the microwave exhaust fans in certain Cruiser Aire units were not installed to vent outside.
No comms 2021-11
Dec 2, 2021
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for November 2021 for Keystone RV Company.
CROSSROADS CRUISER - All Years Overview
Complete safety history for the CROSSROADS CRUISER across all model years (2001, 2021).
41
Total Recalls
12
Total Complaints
0
Investigations
0
Reported Crashes
2
Reported Fires
0
Reported Deaths
CROSSROADS CRUISER - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2021 | 1 | 0 | View |
| 2020 | 3 | 0 | View |
| 2019 | 2 | 0 | View |
| 2018 (current) | 4 | 2 | |
| 2017 | 1 | 0 | View |
| 2016 | 3 | 0 | View |
| 2015 | 2 | 1 | View |
| 2014 | 1 | 0 | View |
| 2013 | 2 | 0 | View |
| 2012 | 1 | 0 | View |
| 2011 | 2 | 1 | View |
| 2010 | 1 | 0 | View |
| 2009 | 1 | 0 | View |
| 2008 | 1 | 0 | View |
| 2007 | 2 | 2 | View |
| 2006 | 2 | 2 | View |
| 2005 | 4 | 1 | View |
| 2004 | 4 | 1 | View |
| 2003 | 2 | 2 | View |
| 2002 | 1 | 0 | View |
| 2001 | 1 | 0 | View |