2015 BMW 328D Recalls, Complaints & Safety

The contact owns a 2015 BMW 328D. The contact stated that while driving 15-25 MPH, there was an abnormal sound coming from the engine, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the vehicle stalled. The contact was able to coast to the side of the road. The vehicle failed to restart. The contact was unsure if any warning lights were illuminated. The vehicle was towed to a BMW-Authorized mechanic, who diagnosed that the fuel pump had failed, and there were metal shavings found in the fuel. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 21V586000 (FUEL SYSTEM, DIESEL); however, the VIN was not included. The failure mileage was 150,000.

The contact owns a 2015 BMW 328D. The contact stated that while driving 5 MPH, the vehicle hesitated. Additionally, while attempting to accelerate, the vehicle briefly lost motive power before slamming into gear. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact related the failure to NHTSA Campaign Number: 20V185000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.

The high pressure fuel pump failed i see there are recalls for 2014-2018 similar bmw with diesel engine and mine is not included with recall although it clearly has the faulty part. The car will no longer start and I am being quoted $18,000 to repair it which makes the car useless i just got it for $10,000

I was driving on a busy two lane road. The vehicle instantly decelerated and made a large thump while driving at 55mph. The vehicle information system said there was a drivetrain malfunction, and all power was instantly gone. We were able to quickly pull off onto a small section off the road, but not in a safe manner, almost going into the ditch, in which I strongly was anticipating was going to be a total loss to the car as an accident and Injury to myself and my wife. The vehicle then after waiting several hours was towed to a certified BMW shop to be looked at. The shop noted that it sounded like it was a high pressure fuel pump failure that caused the car to abruptly decelerate. The shop confirmed that the high pressure fuel pump did fail and with high probability took out all components associated with the fuel system. The recall/ safety issue only covered the high pressure fuel Pump to 10 years or 120k miles. I have a 141k on the vehicle the issue is the safety aspect of the vehicle suddenly decelerating when at a safe driving speed with no way of knowing the issue with a the pump. These pumps and all components should be covered not only because of cost but because of the general issue of instant deceleration and the safety of not only the driver in the car but those that could be effected driving on the road with the car. This issue should not minimized by the manufacturer based on mileage or years of operation. It’s clearly an issue that is common and an issues that can have ramifications on the customers safety as well as those external of the vehicle.

Vehicle is 100% BMW Serviced for it's history, showroom to present. Vehicle had been smoking after sitting 2-3 days and driving. We'd park and see wisps of smoke coming from the wheelwells and engine bay. Alarming! Never witnessed open flame, but as the saying goes, if there's smoke... Questionable component: 328xd Fuel Sensor Probe (BMW part #13-53-8-594-893 Fuel Feed Line 135040 ) Complaint/Report pertains to Fuel Sensor Probe failure and resultant fuel propagation(backfeeding/leaking fuel from sensor connection) into adjacent wiring/engine bay foils. Diagnostic System did not report sensor failure until extensive damage and hazard was realized. BMW USA responded to report as NOT COVERED BY WARRANTY(high mile vehicle) and therefore not of responsibility of BMW. According to local BMW Service team the event is NOT UNUSUAL and that several vehicles with same fail/error codes have exhibited similar fuel leakage/propagation/damages. VERY PROBABLE FIRE HAZARD Costly repairs; if system had detected failure when sensor failed we would have had it fixed. We reported the smoking several times but the service department didn't isolate the problem. We continued to drive the vehicle cross-country for 6+ months; each time the problem got worse. WE GOT LUCKY Repair bills came to almost $10k by the time we added all visits and the entire wiring bundle that had to be replaced due to fuel damage. Failed Sensor repair is around $750? BMW needs to implement a way to mitigate this problem to keep from having some potentially catastrophic/lethal endings. Similar problems that have contributed to vehicle fires in these BMW vehicles: 1) HEATER BOX malfunctions 2) PCV VALVE 3) COOLANT LEAK

The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure related to the recall; however, the check engine was intermittently illuminated. The failure mileage was unknown. Parts distribution disconnect.

High-pressure fuel pump failed while driving causing vehicle to stop abruptly, a recall for this part due to the same issues already exists but not for my VIN.

Date of complete failure noted below (09/05/22) On 2 previous occasions, approx. 7 days earlier and a week earlier as car was making a slow left turn, not from a stop, one rear wheel shuddered, and the engine seemed to rev as if missed a gear. I lifted off the throttle, and then the car operated normally. The complete failure occurred (3rd occurance) on Sept. 7. Accelerating slowly from a traffic light, turning left (again), the car exhibited the above, but much more severe. I was finally able to gain speed, but drove slowly to try to get home, about 1 mile distant. Many malfunction messages came onto the screen (listed below) Got the car home, tried to put car into "Park" but park would not engage. Engaged the emergency brake to keep car from rolling down the driveway. Shut the engine down Curious to see if the car would restart, or possibly "reset" and operate normally, I noted the shifter now indicated "Park" and now would not go into any other position / gear. Message "roadside assistance". Car is noe immobile /inoperable. Error messages: Transmission malfunction chassis stabilization drive moderately drivetrain malfunction call roadside assistance

The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW 328D. The contact stated while in traffic with the vehicle idling, the vehicle started jerking. The contact depressed the accelerator pedal and the vehicle jerked increasingly. The message "Drivetrain Malfunction - Drive Carefully" was displayed. The contact veered to the side of the road. The vehicle was towed to the local dealer where it was diagnosed that the transfer case had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure an referred the contact to the NHTSA Hotline. The failure mileage was approximately 101,347.

I was driving on the freeway at 70mph, the indicated speed limit. It was cloudy, drizzling rain. No large vehicles near me. All of a sudden it sounded like a gunshot went off right above my head. I had the panoramic sunshade closed so I couldn't see anything, but my first thought was that the glass of the panoramic sunroof had shattered. After 5 more minutes of driving (so I could safely get home), I parked the car and stepped out of the door and looked at the roof. Sure enough, the front of the two pieces of glass had shattered right in the middle, about 150 square inches open to the sky, and dozens of pieces of broken glass had fallen in between the interior sunroof shade and where the glass was supposed to be. Thank goodness I had the shade closed, otherwise the pieces of glass would have landed on me and my girlfriend (who was sitting in the passenger seat.) There was no hail, no lightning, and no loose rocks from any vehicles in front of me. It was about 82 degrees Fahrenheit, so not abnormally warm.

The engine stopped running as I was driving. I was able to coast to a stop but once stopped I was unable to put the vehicle in neutral so it was blocking the roadway. The cause of the vehicle engine to stop was a failure on the high pressure fuel pump. I see there has been a recall issued for this defect but my vehicle was not included. Must be an error on BMWs identification of the vehicles affected.

The contact owns a 2015 BMW 328D. The contact received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that the drivetrain malfunction warning light had illuminated the instrument panel. VIN tool confirms parts not available. The failure mileage was not provided.

The fuel tank has some kind of leak, not specified where by the dealership, but I suspect it is on the top of the tank. When I first had this vehicle serviced in 2019, I mentioned a small of diesel. The service advisor told me it was a diesel "feature". Having recently acquired another diesel vehicle that does not smell, I requested a proper check be made this year. I now believe the tank was leaking when I first bought the car in 2018. A cursory search of the Internet shows that this is not an unusual occurrence. I was quoted $3200 for the repair, a ridiculous amount that is probably 25% the market value of a non-leaking car. BMW need to recall all F30 models and replace any leaking tanks at their expense. I am only continuing to use the vehicle as no liquid is in evidence and diesel is very hard to ignite. Were the car gasoline powered I would have little choice but to get the car repaired.

The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling). The vehicle was taken to the dealer for the recall repair and the contact was informed by the dealer that the exhaust gas recirculation (EGR) valve needed to be replaced due to leakage however, the EGR valve was not part of the recall repair, and the contact needed to pay for EGR valve. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 67,409. Parts distribution disconnect.

DIESEL FUEL FOUND IN UNEXPECTED AREAS INCLUDING WIRING HARNESS, FUEL INJECTORS, PRESSURE SENSORS, TURBO CHARGER COMPONENT, DDE, EGR, ETC. UNABLE TO LOCATE SOURCE OF FUEL LEAK INTO ELECTRICAL SYSTEM CAUSING POTENTIAL FIRE HAZARD OR SERIOUS VEHICLE MALFUNCTIONING. ADVISED BY BMW SERVICE MANAGER THAT COST TO PERFORM REPAIR MORE COSTLY THAN VALUE OF VEHICLE. BMW NOT SUPPORTIVE IN CORRECTION OR ASSISTANCE WITH ISSUES. OVER 2.5 YEARS OF OWNERSHIP, VEHICLE SERVICED >5+ TIMES FOR ENGINE WARNING LIGHT AND DRIVE TRAIN MALFUNCTION ALERTS. EGR VALVE REPLACED X3, EXHAUST PRE DPFTEMP SENSOR,ETC. SERVICE PERFORMED ON RECALLED FLEX DISC B27, AND EGR COOLER (MULTIPLE TIMES)PER ADVISORY. REGULAR AND TIMELY MAINTENANCE PERFORMED ON VEHICLE.

WHILE DRIVING THE VEHICLE AT FREEWAY SPEED IT SUDDENLY AND UNEXPECTEDLY LOST POWER CAUSING ME TO HAVE TO TAKE ACTION TO CROSS LANES OF TRAFFIC TO THE SHOULDER. THE DEALER REPLACED THE FUEL RAIL AND ADDITIONAL COMPONENTS HOWEVER THIS DID NOT PREVENT REREPEATED RECURRENCE OF THE ISSUE. I AM CONCERNED THAT IF THE ISSUE IS NOT RESOLVED IT WILL LEAD TO A DANGEROUS AND UNSAFE SITUATION. THIS IS A RECURRING ISSUE EVEN THOUGH THE BMW REPAIRED IT. CAR DISPLAYS DRIVETRAIN MALFUNCTION MESSAGE AND CHECK ENGINE LIGHT.

TL* THE CONTACT OWNS A 2015 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V185000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOWNE BMW (8215 MAIN ST, WILLIAMSVILLE, NY 14221; (716) 505-2100) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BMW OF BELLEVUE (13617 NORTHUP WAY, BELLEVUE, WA 98005, (425) 243-5201) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL CAMPAIGN 18V-755 (EGR). NO REMEDY. IT HAS BEEN ALMOST A YEAR SINCE THE RECALL HAS COME OUT AND BMW HAS NOT FIXED MY CAR

THE HALOGEN LAMPED HEADLIGHTS WILL NOT SUPPORT DRIVING MORE THAT 35 MPH THE CONSUMER STATED THE HEADLIGHTS WERE INSUFFICIENT AND SHOULD BE RECALLED. *JS

I THEN BOOKED AN APPOINTMENT AT BMW ENCINITAS ON MONDAY, 6/3 TO GET IT FIXED. THEY DIAGNOSED THE CHECK ENGINE LIGHT AND QUOTED ME THAT IT WAS ALL PART OF THE RECALL AND THAT THERE WOULD BE NO CHARGE. I SIGNED THE PAPERWORK, AND MY SERVICE ADVISOR JOEY SAID THAT DUE TO THE SERVICE DEPARTMENT'S BACKLOG, THE CAR WOULDN'T BE READY UNTIL TUESDAY 6/4 IN THE EVENING. THEY DIDN'T GIVE ME A LOANER VEHICLE, SO I HAD TO CALL MY MOM TO PICK ME UP. LATER THAT AFTERNOON, I GOT A CALL FROM MY SERVICE ADVISOR SAYING THAT THE CAR WOULDN'T BE READY UNTIL FRIDAY, 6/7. ON WEDNESDAY 6/5, I RECEIVED A MESSAGE FROM MY SERVICE ADVISOR SAYING THAT MY EGR COOLER WAS FAULTY AND WAS REPLACED FREE OF CHARGE, BUT THAT THE PART THAT TRIPPED THE LIGHT, THE EGR VALVE, WASN'T COVERED UNDER THE RECALL AND THAT WE WOULD BE CHARGED $416.00 + TAX TO GET IT FIXED. THIS WAS AFTER THEY HAD QUOTED ME 'NO CHARGE' TO HAVE IT ALL FIXED. EVEN IF THE PART IN QUESTION IS NOT PART OF THE RECALL, IF BMW WOULD HAVE HAD EGR COOLERS IN STOCK AND TAKEN MY CAR IN SOONER, THE EGR VALVE PROBABLY WOULDN'T HAVE BROKEN. WE AGREED TO PAY THE CHARGE TO GET MY CAR OUT OF THE DEALERSHIP, BUT THIS IS RIDICULOUS. MY WHOLE EXPERIENCE WITH THE RECALL HAS BEEN NOTHING BUT A DISASTER. THIS IS BY FAR THE WORST RECALL I'VE EVER BEEN A PART OF. ON THURSDAY, 6/6, I RECEIVED A CALL THAT MY CAR WAS READY. I WENT TO THE DEALERSHIP TO PICK IT UP, AND THEY CHARGED $448.50 FOR THE FAULTY VALVE, WHICH WAS CAUSED BY THE FAULTY COOLER.

WHEN I FIRST HEARD ABOUT THE RECALL FOR THE EGR COOLER, I CHECKED BMW'S WEBSITE AND IT SAID THAT THE REMEDY WAS AVAILABLE. I TOOK MY CAR TO THE DEALER, ONLY TO HAVE THEM SAY PARTS WEREN'T READY. I GOT A "DRIVETRAIN MALFUNCTION" ERROR WHEN I WAS DRIVING TO SCHOOL A FEW MONTHS AGO. AFTER I GOT OUT OF SCHOOL, I WAS DRIVING HOME WHEN THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO MY MECHANIC WHO DIAGNOSED THE PROBLEM AS THE EGR COOLER RECALL. HE RESET THE CODE AND SENT ME ON MY WAY. A FEW WEEKS LATER, THE SAME THING HAPPENED AGAIN. MY MECHANIC RESET THE CODE AND SENT ME ON MY WAY AGAIN. I CHECKED BMW'S WEBSITE AGAIN AND THEY SAID PARTS WERE READY. I TOOK MY CAR INTO THE DEALER AGAIN, AND THEY TOLD ME THAT PARTS WEREN'T READY. JUST TODAY, I GOT ANOTHER "DRIVETRAIN MALFUNCTION" ERROR AND THE CHECK ENGINE LIGHT IS STAYING ON. I TOOK IT TO MY MECHANIC AND HE RESET THE CODE, BUT NOW THE LIGHT IS PERSISTENTLY ON NO MATTER HOW MANY TIMES WE RESET THE FAULT CODE. IT HAS BEEN OVER 6 MONTHS AND BMW DOES NOT HAVE PARTS READY. EVERY TIME I DRIVE MY CAR, I WORRY THAT IT'LL CATCH FIRE OR SOMETHING AND LEAVE ME STRANDED ALONG THE SIDE OF THE ROAD. I ALMOST FEEL LIKE BMW SHOULD BUY MY CAR BACK, SINCE IT HAS HAD THE SAME PROBLEM 3 TIMES IN A ROW.

PANORAMIC MOONROOF EXPLODED SHATTERED WHILE DRIVING

I WAS DRIVING ON I-91 AT NORMAL HIGHWAY SPEED AND THE CAR SUDDENLY STARTED DECELERATING ON ITS OWN WITH NO WARNING LIGHTS OR OTHER INDICATION OF A PROBLEM. I PULLED OVER IMMEDIATELY AND SHUT THE ENGINE OFF AND GOT OUT TO INVESTIGATE AND SAW SMOKE UNDER THE HOOD. I CALLED 911 AND THE CAR WAS VISIBLY ON FIRE BY THE TIME THEY ARRIVED.

Fire

I WAS DRIVING ON I-91 AT NORMAL HIGHWAY SPEED AND THE CAR SUDDENLY STARTED DECELERATING ON ITS OWN WITH NO WARNING LIGHTS OR OTHER INDICATION OF A PROBLEM. I PULLED OVER IMMEDIATELY AND SHUT THE ENGINE OFF AND GOT OUT TO INVESTIGATE AND SAW SMOKE UNDER THE HOOD. I CALLED 911 AND THE CAR WAS VISIBLY ON FIRE BY THE TIME THEY ARRIVED.

Fire

I WAS DRIVING ON I-91 AT NORMAL HIGHWAY SPEED AND THE CAR SUDDENLY STARTED DECELERATING ON ITS OWN WITH NO WARNING LIGHTS OR OTHER INDICATION OF A PROBLEM. I PULLED OVER IMMEDIATELY AND SHUT THE ENGINE OFF AND GOT OUT TO INVESTIGATE AND SAW SMOKE UNDER THE HOOD. I CALLED 911 AND THE CAR WAS VISIBLY ON FIRE BY THE TIME THEY ARRIVED.

Fire