Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 86 of 44,303 (2,215,138 complaints)
NISSAN
PATHFINDER
(2020) — ENGINE
May 28, 2026
Incident date: May 18, 2026
The vehicle has developed a persistent and progressively worsening rattling noise from the engine during cold starts, along with intermittent rough operation. The symptoms are consistent with a malfunction or defect in the engine timing chain system, including possible timing chain stretch, timing chain tensioner failure, or related internal engine components. This condition presents a serious saf... Read more
Incident date: May 28, 2026
Component/System: The fire department determined the cause of the fire to be accidental due to an electrical malfunction within the vehicle. The most extensive damage was located in the engine compartment, though damage spread to the passenger compartment as well. The vehicle is available on request. The vehicle caught fire while parked on a street. No injuries or displacements occured. However, ... Read more
Fire
Incident date: May 28, 2026
Component/System: The fire department determined the cause of the fire to be accidental due to an electrical malfunction within the vehicle. The most extensive damage was located in the engine compartment, though damage spread to the passenger compartment as well. The vehicle is available on request. The vehicle caught fire while parked on a street. No injuries or displacements occured. However, ... Read more
Fire
HYUNDAI
SANTA FE SPORT
(2013) — ENGINE
May 28, 2026
Incident date: May 27, 2026
I noticed a Check Engine Light flashing on my dashboard while driving on May 27, 2026. The vehicle suddenly losing power is extremely unsafe for me and my family, and also others on the road. This is a repeated P1326 code which happened before in 2021 and 2024. Based on the receipts I have from the previous inspections from the dealer, the Bearing Clearance Test (BCT) was not done in 2024, but w... Read more
Incident date: Apr 19, 2026
Without any warning or physical impact, the central infotainment screen completely blanked out and suffered an irreversible hardware failure. This screen acts as the mandatory display terminal for the vehicle's rear-visibility backup camera, as well as the audio generation module for the vehicle's driver alerts. Because of this component failure, the vehicle is in direct non-compliance with Feder... Read more
Incident date: Apr 19, 2026
Without any warning or physical impact, the central infotainment screen completely blanked out and suffered an irreversible hardware failure. This screen acts as the mandatory display terminal for the vehicle's rear-visibility backup camera, as well as the audio generation module for the vehicle's driver alerts. Because of this component failure, the vehicle is in direct non-compliance with Feder... Read more
Incident date: Apr 19, 2026
Without any warning or physical impact, the central infotainment screen completely blanked out and suffered an irreversible hardware failure. This screen acts as the mandatory display terminal for the vehicle's rear-visibility backup camera, as well as the audio generation module for the vehicle's driver alerts. Because of this component failure, the vehicle is in direct non-compliance with Feder... Read more
Incident date: May 28, 2026
The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image would intermittently display and then appear blank. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the parts to complete the recall repair were not yet a... Read more
Incident date: May 28, 2026
The contact owns a 2020 Hyunndai Kona. The contact stated while attempting to start the vehicle, the check engine warning light illuminated. The contact's fiance, who is an independent mechanic attached the portable diagnostic tester to the vehicle, and the failure code was P1327. The dealer was made aware of the failure but provided no assistance. The contact was informed that the repair was not ... Read more
Incident date: Nov 28, 2019
The contact stated that the vehicle was taken to the dealer for recall repairs; however the issue persisted. After the repairs, while mother was driving on the highway, the vehicle stalled. The clutch became inoperable. The vehicle was towed to the residence. The vehicle was not further diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20... Read more
Incident date: May 28, 2026
Left rear passenger door latch failure to open either from inside or outside. This is a mechanical failure of the cables operating the latch. A passenger could not easily exit the vehicle in an emergency situation, also there is no way short of breaking the glass to easily access or if necessary extricate the passenger in an emergency situation. As evidenced from online searches and forums this fa... Read more
Incident date: Aug 8, 2025
To Whom It May Concern, I am writing to formally request that the National Highway Traffic Safety Administration investigate and expand Recall 23V-770 concerning defective steering gear assemblies to include 2022 BMW G42 vehicles. I currently own a 2022 BMW G42 with approximately 20,000 miles that is experiencing the same steering gear failure described in Recall 23V-770. My vehicle is now just ... Read more
JEEP
GRAND CHEROKEE
(2018) — ENGINE
May 28, 2026
Incident date: Mar 20, 2026
Cylinder Misfires OBD-II code P0303 Engine Overheats after changed thermometer Fuel in the coolant system Coolant leaking from exhaust
Incident date: May 25, 2026
I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fractu... Read more
Incident date: Apr 2, 2026
I would like to document it took 7 trips to set the monitors after a failed smog check. That is 21 time going from 55 miles a hour to coasting to 20 miles a hour. on a freeway. Three times per trip at 2:00 - 3:00 in the morning. Also my Catalytic Converter went out at 26,000 miles. It should last 70,000 - 100,000 miles or 10 years. Catalytic Convertor was replaced by dealer. Will i have to replace... Read more
Incident date: May 7, 2026
The contact owns a 2026 Kia Seltos. While driving across an intersection, another vehicle ran a stop sign and collided with the contact's vehicle. The impact occurred on the driver-side door, causing extensive damage to the vehicle. No property damage reported. The vehicle came to a complete stop after being struck. The contact stated no air bags were deployed. The vehicle was towed to a tow yard ... Read more
Crash
2 injured
Incident date: May 28, 2026
The contact owns a 2024 GMC Acadia. The contact stated that while back out of his driveway while in reverse(R), the contact hit another vehicle that was also parked in the driveway. The contact stated that back over prevention sensor failed to alert him that a vehicle was in his vicinity; also the vehicle did not apply the automatic braking system when closely approaching vehicle. The contact stat... Read more
Incident date: May 6, 2026
The contact owns a 2015 Ford F-150. The contact received notification of NHTSA Campaign Number 26V237000 ( Power Train);however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact stated... Read more
Incident date: May 1, 2026
Engine is misfiring. Took it into local mechanic who mentioned he has seen many similar issues and knew there was a recall for similar 2021 Yukon engine issues but for some reason this model was not included. He encouraged me to trade in the vehicle because most likely the engine would need to be replaced (or a $10,000 repair) and it was not save to continue to drive in this condition. I call G... Read more
Incident date: May 9, 2026
Defective rear brakes & rear rotors at less then 22,000 miles on a 2025 QX60 almost causing major accident. Rotors warped & pads worn down to 1mm/2mm. Defective OEM parts used by Infiniti, refusal to cover under vehicle warranty.
Incident date: May 24, 2026
The contact owns a 2013 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated upon shifting from park(P) to drive(D), the vehicle failed to respond. There was no warning light illuminated. The vehicle was undrivable and remained in the church parking lot. The dealer was co... Read more
Incident date: Apr 28, 2026
Vehicle shifts hard and sometimes goes to high RPM before it finds a gear. It also slams into gear once it finally does go into gear. It also shudders when downshifting to pass and feels like the truck is about to fall apart while shaking
Incident date: May 22, 2026
Engine and transmission disengaged from each other and I could no longer accelerate or keep speed. I had to pull over, turn off the car and turn it back on. Local shop took a look and confirmed a cooling System Failure. The system is not at the right pressure at operating temperature. Exhaust gasses in cooling system.
FORD
BRONCO SPORT
(2023) — FUEL SYSTEM, GASOLINE
May 28, 2026
Incident date: Jul 17, 2025
The contact owns a 2023 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ... Read more
Incident date: Mar 30, 2026
Jaguar Land Rover issued a safety mandate stating my vehicle is a spontaneous fire hazard and must be parked away from structures. However, JLR corporate is actively refusing to provide a safety loaner car or rental accommodation while forcing a weeks-long paperwork audit, leaving me with a known fire hazard in an active California fire zone
Incident date: May 1, 2024
My vehicle paint is peeling and it is the NH788P. ( Orchid Pearl White). I am the second owner of this car as of 2021. It started on the roof and has continued to doors etc. No recalls were shown on the CarFax at the time of purchase.
Incident date: May 27, 2026
Engine began running rough and warning lights came on the dash indicating multiple issues and the engine light. Brought it to Honda and the tech diagnosed a head gasket failure. Honda recommended a head gasket repair. Car only has 137,000 miles on it.
Incident date: May 25, 2026
While sitting stopped at a red light, the brake pedal suddenly became soft and the vehicle began moving. As I rushed to depress the pedal further (all the way to the floorboard - which did not stop the car) the car rolled forward and collided with the car in front of us causing damage to both vehicles. If the other car had not been in front of us we would have rolled directly into heavy active cr... Read more
Crash
Incident date: Dec 1, 2025
The contact owns a 2018 Jeep Cherokee. The contact stated that upon starting the vehicle, all of the warning indicators on the instrument cluster panel illuminated. Additionally, the contact noted that the parking brake occasionally felt as though it had not engaged, and while driving, the parking brake would disengage on its own. The contact also stated that the vehicle hesitated during accelerat... Read more
Incident date: May 20, 2026
ABS module failure without cause. New modules no longer being produced. Lack of anti braking system is a huge safety concern. Vehicle was looked at by a mechanic. Brake light, stability control light, and ABS light all came on at the same time at the time of failure. Vehicle was in park and turned on at the time of failure.
Incident date: Apr 8, 2026
What component or system failed or malfunctioned, and is it available for inspection? The forward collision avoidance (FCA) system malfunctioned. The front camera system appears to have triggered unintended hard braking beyond normal driver input. The vehicle is available for inspection upon request. How was safety put at risk? While approaching a vehicle in front of me, I was gradually slowing d... Read more
Crash
Incident date: Apr 8, 2026
What component or system failed or malfunctioned, and is it available for inspection? The forward collision avoidance (FCA) system malfunctioned. The front camera system appears to have triggered unintended hard braking beyond normal driver input. The vehicle is available for inspection upon request. How was safety put at risk? While approaching a vehicle in front of me, I was gradually slowing d... Read more
Crash
GMC
SIERRA 1500
(2016) — STRUCTURE
May 28, 2026
Incident date: May 1, 2026
The contact owns a 2016 GMC Sierra. The contact stated that she had noticed the frame had rusted in two places. No warning lights were illuminated. The local dealer was contacted, who confirmed there were no open recalls. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.
Incident date: Nov 28, 2025
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was sluggish. The contact stated that the failure occured intermittently. There was no warning light il... Read more
Incident date: May 20, 2026
At approximately 31,800 miles, my 2023 Honda Ridgeline failed Massachusetts state inspection due to excessive play in the steering rack. A Honda dealership technician confirmed the steering rack and both inner and outer tie rods required replacement. This vehicle is the same year and model covered under NHTSA Recall 24V184000 (steering gearbox inner ball joint housing detaching from steering rack)... Read more
Incident date: May 4, 2026
Brake booster went out, car only has 78,000 miles
CHEVROLET
SILVERADO 1500
(2023) — FUEL/PROPULSION SYSTEM
May 28, 2026
Incident date: May 27, 2026
While driving, the vehicle suddenly displayed “Service ESC” and “Service Traction Control” warnings. Shortly after, the engine stalled and the vehicle became difficult to restart. Vehicle experienced rough running/misfires and loss of power. Diagnostic trouble codes retrieved included P0300, P0106, P3498, P00FF, and U1962. The issue appears intermittent but creates a serious safety concern... Read more
CHEVROLET
SILVERADO 1500
(2023) — ENGINE
May 28, 2026
Incident date: May 27, 2026
While driving, the vehicle suddenly displayed “Service ESC” and “Service Traction Control” warnings. Shortly after, the engine stalled and the vehicle became difficult to restart. Vehicle experienced rough running/misfires and loss of power. Diagnostic trouble codes retrieved included P0300, P0106, P3498, P00FF, and U1962. The issue appears intermittent but creates a serious safety concern... Read more
Incident date: May 8, 2026
We were driving on interstate 49 going south near Chester Arkansas when traffic came to a stop. I was rear ended by a vehicle driving 75 mph. My car hit the car in front of me where there was damage to both the passenger and driver side front area of the car. No airbags deployed in spite of the severity of the front and rear impact of the vehicle. I sustained three compression fractures to my back... Read more
Crash
3 injured
Incident date: May 11, 2026
All brake systems warning lamps illuminated while driving on the highway, the vehicle was pulled off the road and shut off, brakes were visually inspected and all fluid levels were examined and everything was intact. Vehicle was driven again after a breif time and everything was fine. A few weeks later all warning lamps were displayed, the vehicle was brought to a Honda dealership the following mo... Read more
Incident date: May 11, 2026
All brake systems warning lamps illuminated while driving on the highway, the vehicle was pulled off the road and shut off, brakes were visually inspected and all fluid levels were examined and everything was intact. Vehicle was driven again after a breif time and everything was fine. A few weeks later all warning lamps were displayed, the vehicle was brought to a Honda dealership the following mo... Read more
Incident date: May 11, 2026
All brake systems warning lamps illuminated while driving on the highway, the vehicle was pulled off the road and shut off, brakes were visually inspected and all fluid levels were examined and everything was intact. Vehicle was driven again after a breif time and everything was fine. A few weeks later all warning lamps were displayed, the vehicle was brought to a Honda dealership the following mo... Read more
Incident date: May 25, 2026
Odometer Fraud. The contact stated that he recently purchased a 2015 Subaru Outback. The vehicle was purchased through a private sale. At the time of purchase the odometer reading was 91,000. The contact stated while obtaining insurance was informed the mileage was 194,000. A Carfax report was not obtained. There was no other agency contacted.
Incident date: Apr 28, 2026
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the low oil and the check engine warning lights were illuminated. The contact stated that a few days later, the contact noticed white smoke coming from the exhaust. The check engine warning light illuminated intermittently. The vehicle was taken to an independent mechanic where it was diagnosed with deta... Read more
Incident date: May 7, 2026
Engine has coolant leaking into the third cylinder. This explains why my vehichle runs rough, coolant level drops with no sign of leaks underneath the vehicle and white exhaust smoke. Apparently its a known issue with the 2.0 L Ecoboost engines and is addressed in a technical service bulletin (TSB). To correct coolant intrusion into the cylinders you have to replace the long block engine assembly... Read more
Incident date: May 23, 2026
The contact owns a 2018 Chrysler Pacifica. While driving at an undisclosed speed on the highway, the vehicle suddenly veered to the left on its own. The contact continued driving for a short distance before the vehicle pulled hard to the left a second time. The contact pulled over safely and contacted law enforcement, and the vehicle was subsequently escorted off the highway. The contact then obse... Read more
Incident date: May 27, 2026
Engine Idle at Stop light or Start & Stop at Traffic Stop Light doesn't work. It does stop completely; however, it didn't start after releasing the brake. You have to put the vehicle back in the parking gear, put the brake to restart the engine. This has happened three times in the last week.
Incident date: May 27, 2026
Engine Idle at Stop light or Start & Stop at Traffic Stop Light doesn't work. It does stop completely; however, it didn't start after releasing the brake. You have to put the vehicle back in the parking gear, put the brake to restart the engine. This has happened three times in the last week.
CHEVROLET
SILVERADO 1500
(2024) — ENGINE
May 28, 2026
Incident date: May 15, 2026
L87 6.2L engine failed. Loud knocking, no oil pressure, engine stalled and would not restart. This happened despite GM's recall where they changed to 0W40 oil.