Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 37 of 44,303 (2,215,138 complaints)
Incident date: May 25, 2026
My touchscreen is experiencing "ghost touch" per the dealership. They explained it as it refers to an issue where the infotainment screen registers random taps or clicks on its own. It is highly distracting as the screen beeps consistently and blinks randomly. I have 3 young drivers and see this as a big distraction. The dealership said Honda recommended not replacing it as they are fully aware of... Read more
Incident date: May 12, 2025
The contact owns a 2024 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 25V322000 (EXTERIOR LIGHTING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jun 5, 2026
I am the owner of a 2020 Jaguar I-PACE, VIN: [INSERT VIN], subject to NHTSA Recall 26V067. The interim software remedy under campaign H570 has been installed on my vehicle, capping the battery charge at 90%. I reside in a designated fire hazard zone in Santa Monica, California, in a densely populated residential area. I contacted NHTSA directly on June 5th 2027 at appx 10:20 AM and was advised th... Read more
Incident date: Jan 3, 2024
The rear camera only works sporadically. It will work once in awhile or will work and then not work at all for awhile. So far Ford has not addressed this make and model as having a problem. One of our teenagers is the primary driver and this is unsafe.
TOYOTA
GR COROLLA
(2025) — EXTERIOR LIGHTING:HEADLIGHTS
Jun 5, 2026
Incident date: Mar 1, 2026
The contact owns a 2025 Toyota GR Corolla. The contact stated that while driving at night with the low-beam headlights activated, there was a large dark shadow at certain angles, obstructing visibility while driving at various speeds. The shadow disappeared once the high-beam headlights were activated. Upon initial inspection, the local dealer failed to acknowledge the issue. After performing a pe... Read more
Incident date: Feb 1, 2026
To Whom It May Concern: I am submitting this complaint to report ongoing safety concerns involving my 2013 Hyundai Sonata. I purchased this vehicle in 2022 through financing and paid it off in 2025. Since acquiring the vehicle, I have experienced persistent mechanical issues that I believe may pose a safety risk to myself, my child, and others on the road. The most concerning issue involves the... Read more
Incident date: Feb 1, 2026
To Whom It May Concern: I am submitting this complaint to report ongoing safety concerns involving my 2013 Hyundai Sonata. I purchased this vehicle in 2022 through financing and paid it off in 2025. Since acquiring the vehicle, I have experienced persistent mechanical issues that I believe may pose a safety risk to myself, my child, and others on the road. The most concerning issue involves the... Read more
Incident date: Feb 1, 2026
To Whom It May Concern: I am submitting this complaint to report ongoing safety concerns involving my 2013 Hyundai Sonata. I purchased this vehicle in 2022 through financing and paid it off in 2025. Since acquiring the vehicle, I have experienced persistent mechanical issues that I believe may pose a safety risk to myself, my child, and others on the road. The most concerning issue involves the... Read more
FORD
BRONCO SPORT
(2021) — FUEL SYSTEM, GASOLINE
Jun 5, 2026
Incident date: Jun 5, 2026
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: Jun 3, 2026
I returned home from shopping at local store 15 miles away. Arrived home around 11:30pm on June 3. Unloaded groceries and sat down. Around 11:45pm-11:50pm heard yelling from outside that our car was on fire. My husband ran out and and seen flames coming from under hood of car. I called 911 and within a couple mins middle of hood was completely starting to melt and components were spraying fluid an... Read more
Fire
HYUNDAI
TUCSON HYBRID
(2025) — UNKNOWN OR OTHER
Jun 5, 2026
Incident date: Apr 9, 2026
Navigation screen flickers and goes black and then reboots and comes back on while driving. Extremely distracting and dangerous. Dealer kept car for ten days and replaced the screen but problem persists. Happens almost every time I drive. Might be triggered by uneven road surface but difficult to tell. Much online chatter about the issue. Dealer acted like they’d never heard of it before.
MERCEDES-BENZ
EQE 350+
(2025) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 5, 2026
Incident date: May 10, 2026
On Multiple occasions, the vehicle has spun out of control as though it's reacting to something that is not present. On May 10, 2026, headed north on the highway the car again lost control first veering right and then left into the highway median where it collided, spun out and hit again. I had injuries and a mild concussion.
1 injured
MERCEDES-BENZ
EQE 350+
(2025) — FORWARD COLLISION AVOIDANCE: WARNINGS
Jun 5, 2026
Incident date: May 10, 2026
On Multiple occasions, the vehicle has spun out of control as though it's reacting to something that is not present. On May 10, 2026, headed north on the highway the car again lost control first veering right and then left into the highway median where it collided, spun out and hit again. I had injuries and a mild concussion.
1 injured
MERCEDES-BENZ
EQE 350+
(2025) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 5, 2026
Incident date: May 10, 2026
On Multiple occasions, the vehicle has spun out of control as though it's reacting to something that is not present. On May 10, 2026, headed north on the highway the car again lost control first veering right and then left into the highway median where it collided, spun out and hit again. I had injuries and a mild concussion.
1 injured
Incident date: Jun 1, 2026
My vehicle is at the Genesis dealership with what they even consider a common problem. Road debris putting a hole in the unprotected Turbo Intercooler Radiator. This is a safety issue because the loss of power in the vehicle once you lose your turbo. The radiator is very unprotected down at the bottom of the front of the vehicle and Genesis needs to do something about this. This is going to co... Read more
Incident date: Aug 20, 2025
The contact owns a 2014 Honda Civic. The contact stated that while driving on the highway at approximately 65 MPH, the vehicle lost power steering functionality, the vehicle lost power steering assist, and the steering wheel became difficult to turn. The vehicle was towed to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the failure had previously occurred, a... Read more
Incident date: Feb 15, 2026
Auto Idle Stop system engages (turning the engine off in highway traffic and at a red light or stop sign), the engine occasionally fails to restart on its own. I have to put in park and restart. Almost causing accident started when van had 25k now I have 46k on the odometer and Honda said no longer covered.
Incident date: Apr 4, 2026
When driving in the rain, the vehicle flashed a collision warning indicator and applied the brakes as if there was an imminent collision with an object ahead, but the street ahead was completely empty - no vehicles or other objects that would warrant deploying the pre-collision braking system were present. If there were a vehicle behind me at the time, it is likely that their safety would have be... Read more
Incident date: Aug 16, 2025
Faulty headlights. One was replaced at 35,678 miles (passenger side) The other one is going bad (driver's side) (approximate mileage: 55,000) A dealer has confirmed the problem. Quoted 19223.93 for the replacement on 04/21/26. Manufacturer informed. No help. No warning messages for faulty headlights.
INTERNATIONAL
MV
(2026) — ELECTRICAL SYSTEM
Jun 5, 2026
Incident date: Jun 2, 2026
Vehicle was involved in a fire. The fire started on the interior drivers side dash area.
Fire
Incident date: Aug 15, 2025
The engine light came on and started making noise. We drove it to a mechanic shop, and they said the code stated camshaft and other component issues, but the engine ended up failing completely and was rebuilt. We initially checked for recalls and our VIN did not show any; however, we recently became aware that our engine (6.2L) might be part of the ongoing current problems associated with a recall... Read more
Incident date: Jun 5, 2026
The contact owns a 2024 Honda Accord. The contact stated that while driving 50 MPH, the instrument cluster lights illuminated. The message “Emissions System Power Reduced – See Dealer” was displayed. An unknown transmission message was displayed. The engine was not working properly. The message "Pull Over and Turn off Vehicle" was displayed. The contact pulled over for 10 minutes, restarted ... Read more
Incident date: Jun 5, 2026
The contact owns a 2024 Honda Accord. The contact stated that while driving 50 MPH, the instrument cluster lights illuminated. The message “Emissions System Power Reduced – See Dealer” was displayed. An unknown transmission message was displayed. The engine was not working properly. The message "Pull Over and Turn off Vehicle" was displayed. The contact pulled over for 10 minutes, restarted ... Read more
Incident date: Jun 5, 2026
The contact owns a 2024 Honda Accord. The contact stated that while driving 50 MPH, the instrument cluster lights illuminated. The message “Emissions System Power Reduced – See Dealer” was displayed. An unknown transmission message was displayed. The engine was not working properly. The message "Pull Over and Turn off Vehicle" was displayed. The contact pulled over for 10 minutes, restarted ... Read more
CHEVROLET
SILVERADO 2500
(2022) — ELECTRICAL SYSTEM
Jun 5, 2026
Incident date: Jun 4, 2026
Rear tailgate opening and closing repeatedly on its own. Background: Arrived home from work yesterday evening, Jun 4, 2026. Parked my truck in the driveway. It was a hot sunny day. Turned the vehicle off, exited the vehicle, and locked the doors. Upon walking around behind my vehicle, the tailgate was opening and closing repeatedly. I attempted to manually close it to see if it would stop, I... Read more
CHEVROLET
SILVERADO 2500
(2022) — UNKNOWN OR OTHER
Jun 5, 2026
Incident date: Jun 4, 2026
Rear tailgate opening and closing repeatedly on its own. Background: Arrived home from work yesterday evening, Jun 4, 2026. Parked my truck in the driveway. It was a hot sunny day. Turned the vehicle off, exited the vehicle, and locked the doors. Upon walking around behind my vehicle, the tailgate was opening and closing repeatedly. I attempted to manually close it to see if it would stop, I... Read more
Incident date: Jun 3, 2026
On June 3, 2026, my 2019 Ford Edge (2.0L EcoBoost) experienced a sudden loss of motive power and stalled in the middle of a busy, high-traffic intersection. Before stalling, the vehicle emitted thick white smoke from the exhaust. This was a life-threatening situation as I was stranded in moving traffic. The vehicle was towed to Mike Burkart Ford, where it was diagnosed with an internal EGR cooler ... Read more
Incident date: Jun 3, 2026
On June 3, 2026, my 2019 Ford Edge (2.0L EcoBoost) experienced a sudden loss of motive power and stalled in the middle of a busy, high-traffic intersection. Before stalling, the vehicle emitted thick white smoke from the exhaust. This was a life-threatening situation as I was stranded in moving traffic. The vehicle was towed to Mike Burkart Ford, where it was diagnosed with an internal EGR cooler ... Read more
Incident date: Apr 14, 2026
when I was crossing the road to turn around in a U-turn style, the rear end of the car locked up and I slid across several lanes of traffic. This happened only one time but was terrifying! A few times since then, the emergency brake will apply on its own causing the back end to freeze up. it's VERY random.
Incident date: Apr 14, 2026
when I was crossing the road to turn around in a U-turn style, the rear end of the car locked up and I slid across several lanes of traffic. This happened only one time but was terrifying! A few times since then, the emergency brake will apply on its own causing the back end to freeze up. it's VERY random.
Incident date: Apr 14, 2026
when I was crossing the road to turn around in a U-turn style, the rear end of the car locked up and I slid across several lanes of traffic. This happened only one time but was terrifying! A few times since then, the emergency brake will apply on its own causing the back end to freeze up. it's VERY random.
Incident date: May 15, 2026
The contact owns a 2020 BMW X3. The contact stated that while driving at an undisclosed speed, the drivetrain warning light illuminated on the instrument panel, causing the vehicle to jerk and run rough. The vehicle was taken to the dealer, where it was diagnosed with a heat management module failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage w... Read more
Incident date: Mar 9, 2026
The contact owns a 2014 Chevrolet Equinox. The contact stated that while driving or while the vehicle was idling, the vehicle made an abnormal grinding sound and shut off on several occasions. The contact turned the ignition key, and the vehicle restarted. There was no warning light illuminated. The vehicle was taken to AutoZone, where it was determined that the oil level was low. The vehicle was ... Read more
Incident date: Mar 1, 2026
The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the rearview camera intermittently displayed a blank image. The contact stated that the vehicle was towed to the dealer due to the front axle fracturing after the vehicle struck a curb while driving in inclement weather. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The ... Read more
Incident date: Jun 5, 2026
when driving I was approaching a curve and lost all steering for several seconds. I could turn the wheel completely all the way around and there was no control. After about 8 seconds steering was available again. This was not caused by hydroplaning as the roads are dry. speed was about 30 mph.
FORD
BRONCO SPORT
(2023) — ELECTRICAL SYSTEM
Jun 5, 2026
Incident date: Jun 4, 2026
The contact owns a 2023 Ford Bronco Sport. While the contact’s girlfriend was driving approximately 75 MPH, the vehicle suddenly lost power and stalled. During the failure, the exterior lighting became inoperable, and several messages were displayed, including the message "No Key Detected". After exiting the vehicle, the doors locked and could not be unlocked. The child and child car seat locate... Read more
FORD
BRONCO SPORT
(2021) — FUEL SYSTEM, GASOLINE
Jun 5, 2026
Incident date: Jun 11, 2025
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manu... Read more
Incident date: Jun 5, 2026
The steering system made clicking noises and while turning would lock up. I took this to Honda, and they replaced the steering rack. This was extremely unsafe, especially at higher speeds. I did not feel safe driving this vehicle with the steering system failing. This VIN was not included in a Honda recall for the steering system and the steering system failed. The cost of repair was $3400.00. Hon... Read more
Incident date: May 5, 2021
The contact owns a 2015 Kia Optima. The contact received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the check engine warning light illuminated. The v... Read more
Incident date: May 5, 2021
The contact owns a 2015 Kia Optima. The contact received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the check engine warning light illuminated. The v... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2020) — Chest Clip, Buckle, Harness
Jun 5, 2026
Incident date: Jun 4, 2026
We purchased a Chicco Fit360 car seat approximately two weeks ago. During normal use, we discovered that the magnetic chest clip/latch on the 5-point harness can appear to be connected but is not always mechanically latched. If the two halves of the magnetic chest clip are brought together lightly/loosely, the magnets pull the clip together and it appears closed, but the latch can separate without... Read more
Incident date: Jun 4, 2026
We purchased a Chicco Fit360 car seat approximately two weeks ago. During normal use, we discovered that the magnetic chest clip/latch on the 5-point harness can appear to be connected but is not always mechanically latched. If the two halves of the magnetic chest clip are brought together lightly/loosely, the magnets pull the clip together and it appears closed, but the latch can separate without... Read more
Incident date: Apr 14, 2026
The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V237000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
CHEVROLET
SILVERADO 1500
(2024) — ENGINE
Jun 5, 2026
Incident date: Jun 1, 2026
The 6.2 liter engine has been recalled. The problem is if you pass inspection you are now required to use a higher grade of oil. This results in an additional cost of about $50 per change. The reimbursement of the difference should have been covered by the recall as this was not an intended cost when I purchased the truck.
Incident date: Jun 4, 2026
While driving at night the headlight bounces on the road and not only distracting but limits what you see as while bouncing the beam of light is partly blocked by moving past the opening for it in the bumper. You can push down on the top of the daytime driving lights as they are one assembly with the headlights and the whole assembly moves. This assembly needs to be secured. I also filed a report... Read more
HONDA
CIVIC HATCHBACK
(2025) — VEHICLE SPEED CONTROL:CRUISE CONTROL
Jun 5, 2026
Incident date: Nov 19, 2025
The contact owns a 2025 Honda Civic Hatchback. The contact stated that while driving at an undisclosed speed with the cruise control feature activated, the cruise control became inoperable. There was no warning light illuminated. The contact stated that the vehicle regained cruise control functionality after shutting off and restarting the vehicle. The vehicle was taken to the dealer; however, the... Read more
Incident date: Jun 4, 2026
On XXX at approximately 9:30am, my 2026 Tesla Model Y suddenly accelerated without driver input while parking at The Center at [XXX], [XXX]. Vehicle surged forward unexpectedly. I immediately applied brakes. No warning messages appeared before or during the incident. Vehicle struck parking lot curb. Police responded and vehicle was towed. Physical evidence including tire drag marks and vehicle deb... Read more
Incident date: Jun 4, 2026
On XXX at approximately 9:30am, my 2026 Tesla Model Y suddenly accelerated without driver input while parking at The Center at [XXX], [XXX]. Vehicle surged forward unexpectedly. I immediately applied brakes. No warning messages appeared before or during the incident. Vehicle struck parking lot curb. Police responded and vehicle was towed. Physical evidence including tire drag marks and vehicle deb... Read more
Incident date: Jun 4, 2026
On XXX at approximately 9:30am, my 2026 Tesla Model Y suddenly accelerated without driver input while parking at The Center at [XXX], [XXX]. Vehicle surged forward unexpectedly. I immediately applied brakes. No warning messages appeared before or during the incident. Vehicle struck parking lot curb. Police responded and vehicle was towed. Physical evidence including tire drag marks and vehicle deb... Read more
Incident date: Jun 4, 2026
My 2019 Hyundai Santa Fe 2.4L (VIN: [XXX]) is experiencing a severe safety defect involving rapid engine oil starvation. The vehicle recently failed an official oil consumption test conducted by Fred Beans Hyundai of Abington, where it was documented that the engine consumed 1 quart of oil in just 881 miles (PA Request #XXX). This vehicle is equipped with the Theta II engine, which currently has ... Read more