Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Page 126 of 44,908 (2,245,377 complaints)
Incident date: Mar 14, 2020
To Whom It May Concern, I am writing to formally complain about the way Toyota has handled the problems with my 2010 Toyota Prius and my repeated requests for assistance. I have been a loyal Toyota customer and have purchased two new Toyota vehicles because I trusted Toyota's quality and expected good customer service. Unfortunately, after years of contacting Toyota, I have repeatedly been given... Read more
Incident date: Sep 13, 2025
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R) on several occasions, the rear-view camera went black and failed to operate as intended. The contact stated that the radio turned on and off independently, and ... Read more
Incident date: Sep 13, 2025
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R) on several occasions, the rear-view camera went black and failed to operate as intended. The contact stated that the radio turned on and off independently, and ... Read more
MERCEDES-BENZ
GLC 300
(2022) - UNKNOWN OR OTHER
Aug 25, 2026
Incident date: Aug 20, 2026
Rear hatchback for 2026 Mercedes GLC sensors
Incident date: Jun 11, 2026
This is a supplemental report to my original complaint (NHTSA ID XXX) regarding my 2024 GMC Yukon (VIN [XXX]). I am providing additional detail: prior to GM's recall being issued, I contacted Hatchett Buick GMC by phone and visited in person on multiple occasions reporting engine sputtering, stalling, hesitation, and total loss of power and electrical shutdown while driving. I was repeatedly told ... Read more
Incident date: Jun 11, 2026
This is a supplemental report to my original complaint (NHTSA ID XXX) regarding my 2024 GMC Yukon (VIN [XXX]). I am providing additional detail: prior to GM's recall being issued, I contacted Hatchett Buick GMC by phone and visited in person on multiple occasions reporting engine sputtering, stalling, hesitation, and total loss of power and electrical shutdown while driving. I was repeatedly told ... Read more
Incident date: Jun 11, 2026
This is a supplemental report to my original complaint (NHTSA ID XXX) regarding my 2024 GMC Yukon (VIN [XXX]). I am providing additional detail: prior to GM's recall being issued, I contacted Hatchett Buick GMC by phone and visited in person on multiple occasions reporting engine sputtering, stalling, hesitation, and total loss of power and electrical shutdown while driving. I was repeatedly told ... Read more
Incident date: Mar 1, 2026
Within the last 6 months, the driver's side front door, the driver's side rear passenger door, and the passenger side rear doors actuators stopped working and the doors do not lock. The doors do not lock manually with the key fob or lock automatically when the truck reaches 13 mph. This is a safety issue as passengers could inadvertently open the doors when driving when the doors should be locke... Read more
Incident date: Jul 21, 2026
The contact owns a 2014 Ram 1500. The contact stated that the electronic throttle control (ETC) warning light was illuminated while driving. The vehicle was forced to stop. While driving over a bump, the vehicle stopped and was restarted. The vehicle was taken to an unknown local dealer, where it was diagnosed and determined that the wiring harness needed to be replaced; however, the part had been... Read more
Incident date: Aug 23, 2026
I am submitting this complaint regarding two separate front drive shaft/axle failures involving my 2009 Honda Accord while living and driving in [XXX], a state specifically identified by American Honda as a "salt belt" state in connection with its XXX recalls involving corrosion-related front drive shaft breakage. The front passenger-side drive shaft/axle on my 2009 Honda Accord snapped in XXX. Th... Read more
GMC
SIERRA 1500
(2021) - ENGINE
Aug 25, 2026
Incident date: Aug 7, 2026
While driving down an isolated 2 lane road in West Texas, the engine in my 2021 GMC Sierra 1500 began making knocking sounds and vibrating badly. The truck's acceleration was extremely sluggish and the vibration worsened at slow speeds. I was able to slowly make my way back towards a dealership, where the diagnostic teardown revealed a bent pushrod and camshaft damage.
Incident date: May 16, 2026
I am submitting this complaint regarding two separate front drive shaft/axle failures involving my 2010 Honda Accord while living and driving in [XXX], a state specifically identified by American Honda as a "salt belt" state in connection with its December 15, 2020 recalls involving corrosion-related front drive shaft breakage. The driver-side front drive shaft/axle on my 2010 Honda Accord snapped... Read more
Incident date: Nov 25, 2025
My 2020 Hyundai Palisade (3.8L GDI Lambda II V6) consumes engine oil at a rate that empties the crankcase between scheduled oil changes, with no warning lamp illuminating before the oil is gone. This creates a risk of engine seizure and sudden loss of motive power in traffic. The vehicle has repeatedly run rough and felt as though it would stall when slowing or stopping. On 3/10/2025 at 57,026 mi... Read more
GMC
SIERRA 1500
(2026) - ENGINE
Aug 25, 2026
Incident date: Aug 24, 2026
rocker arms replacement at 5,000 miles on my truck. Palm Harbor Tasca GMC
Incident date: Aug 4, 2026
ABS system failure. This is due to recall # 24v-896. This recall has been active for nearly 2 years and it appears the manufacturer has no intent on ever developing the parts to repair the issue. However the manufacturer states that customers can have the repair completed on their own at authorized dealership and possibly be reimbursed. So if customers can opt to pay out of pocket for the rep... Read more
Incident date: Jun 8, 2026
Diagnosed by CMA Honda dealership - need piston ring replacement due to the ongoing issue and Service Bulletin SB-10099310-9340. This was under 8 year warranty from date of purchase, but this just started happening at 155k miles and in 2026. I purchased this in 2016. Although it is out of the extended warranty timeframe, it is still an ongoing issue with these models and should be covered. Cost es... Read more
MERCEDES-BENZ
GLC 350 E 4MATIC
(2026) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Aug 25, 2026
Incident date: Aug 25, 2026
While driving at slow speed (approx 27 mph) on an inclining road, the automatic braking system when off and abruptly slowed down the vehicle. Fortunately there was no one immediately behind my car and there was no apparent reason for the emergency braking. The sidewalk did have a person with a dog off to the right at the time but they were completely away from the car walking on a sidewalk. This ... Read more
Incident date: Aug 23, 2026
Engine failed to restart during Auto Idle Stop event. Nearly created an accident.
Incident date: Dec 20, 2025
Transmission control module went out of the blue, caused limp mode on the highway and barely got off. Damaged the Transmission, had to replace by cadillac. 2 weeks later after i got the car back, blew 3 fuses and the starter while driving. Had to get towed back over 100 miles. 3 days later the engine completely blew and they had to replace it. this was the second time this happened, first since ... Read more
Incident date: Dec 20, 2025
Transmission control module went out of the blue, caused limp mode on the highway and barely got off. Damaged the Transmission, had to replace by cadillac. 2 weeks later after i got the car back, blew 3 fuses and the starter while driving. Had to get towed back over 100 miles. 3 days later the engine completely blew and they had to replace it. this was the second time this happened, first since ... Read more
Incident date: Sep 22, 2025
OEM pressed-on cast iron/stamped rings fail prematurely due to regional rust jacking, disabling the vehicle's ABS. Explicitly mention that the current design creates a systemic safety risk in cold-weather states and that a recall mandating corrosion-resistant materials (like stainless steel) is required. This cost thousands of dollars to repair and only lasts 2-3 years. Almost everyone I know with... Read more
Incident date: Feb 1, 2026
The contact owns a 2003 Cadillac Deville. The contact stated that the ignition switch seized. Occasionally, the contact was able to wiggle the switch for the ignition to operate. The contact stated that the ignition switch failed to turn or operate as needed. The vehicle was taken to an independent mechanic who was able to replace the ignition switch on three or four occasions. The local dealer wa... Read more
Incident date: Oct 28, 2025
My 2021 Chevy Colorado experienced a distinct bucking and shuddering sensation under slow acceleration at lower RPMs, specifically when shifting between 2nd and 3rd gear. There were no dashboard warning lights or malfunction codes prior to the issue. The defect was officially reproduced, inspected, and confirmed by a GM technician at a certified Chevrolet dealership on October 28, 2025, at 46,437... Read more
Incident date: Aug 21, 2026
This complaint involves Gillig all-electric transit buses, model years 2024–2026, and a recurring failure of the electric air compressor supplying the air brake system. When the compressor fails, system air pressure drops, resulting in automatic application of the brakes. Unlike a conventional combustion-engine drivetrain, the all-electric drivetrain can continue producing sufficient torque to ... Read more
Incident date: Jul 28, 2026
Second engine sized at 87,834 miles. Third engine installed three weeks later.
Incident date: Aug 24, 2026
I had complete brake failure while driving my vehicle yesterday I had new brakes installed on XXX by Mr tire auto service centersStore Number: #XXX ([XXX]) Invoice Number: XXX Guest ID: XXX Vehicle details: 2020 Ford Escape Titanium. They have deemed that PARTS were defective ( calipers and pads) . This situation ended up okay however if I was on open road I could have killed myself or ot... Read more
Incident date: Aug 24, 2026
I had complete brake failure while driving my vehicle yesterday I had new brakes installed on XXX by Mr tire auto service centersStore Number: #XXX ([XXX]) Invoice Number: XXX Guest ID: XXX Vehicle details: 2020 Ford Escape Titanium. They have deemed that PARTS were defective ( calipers and pads) . This situation ended up okay however if I was on open road I could have killed myself or ot... Read more
Incident date: Mar 25, 2026
The contact owns a 2018 Ram 1500. The contact stated that the ABS warning light and traction control warning light were illuminated. The contact retrieved information about a recall with a similar failure; however, the recall information was unknown. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the hydraulic control unit had failed and needed to be re... Read more
Incident date: Oct 20, 2023
Had my engine spin a bearing in 2023 and was told to report what had happened. The car was used in track days prior to this but while driving down the highway afterwards it lost oil pressure and spun a nearing. Had it towed Twin City Toyota, a dealer and had them give me the run around with it. Saying it had hit the limiter 60 miles before the issue accrued and that it “over revved 13 rpms” a... Read more
CHEVROLET
SILVERADO 1500
(2024) - ENGINE AND ENGINE COOLING
Aug 25, 2026
Incident date: Sep 25, 2024
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. No warning light was illuminated. The vehicle was restarted and drove as intended. The vehicle was taken to the dealer several times, but no repair was performed. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine... Read more
JEEP
GRAND WAGONEER
(2023) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Aug 25, 2026
Incident date: Apr 27, 2026
While starting to turn through an intersection after a red light the vehicle stalled in the center of said intersection. After turning the vehicle fully off and restarting the dash lights for a steering malfunction illuminated. The vehicle was difficult to steer but was drivable. After several on of cycles the steering was easier. We made an appointment and took it to the dealer. The dealer found ... Read more
JEEP
GRAND WAGONEER
(2023) - STEERING
Aug 25, 2026
Incident date: Apr 27, 2026
While starting to turn through an intersection after a red light the vehicle stalled in the center of said intersection. After turning the vehicle fully off and restarting the dash lights for a steering malfunction illuminated. The vehicle was difficult to steer but was drivable. After several on of cycles the steering was easier. We made an appointment and took it to the dealer. The dealer found ... Read more
Incident date: Jun 6, 2025
When driving the Anti lock brakes, cruise control, front and rear collision warning system, automatic emergency breaking system and lane keeping system are disabled. All of these alerts are displayed on the display cluster. All of these systems are disabled at the same time. I was told by the dealership that this is caused by a faulty Wheel Speed Sensor. The Wheel Speed Sensors have been replac... Read more
Incident date: Jun 6, 2025
When driving the Anti lock brakes, cruise control, front and rear collision warning system, automatic emergency breaking system and lane keeping system are disabled. All of these alerts are displayed on the display cluster. All of these systems are disabled at the same time. I was told by the dealership that this is caused by a faulty Wheel Speed Sensor. The Wheel Speed Sensors have been replac... Read more
Incident date: Jun 6, 2025
When driving the Anti lock brakes, cruise control, front and rear collision warning system, automatic emergency breaking system and lane keeping system are disabled. All of these alerts are displayed on the display cluster. All of these systems are disabled at the same time. I was told by the dealership that this is caused by a faulty Wheel Speed Sensor. The Wheel Speed Sensors have been replac... Read more
Incident date: Jul 23, 2026
ABS Control module, went out while driving on the interstate , causing vehicle to go into limp mode , and almost causing multiple vehicle accidents, loss traction Control, emergency brake light, and abs warning light on
Incident date: Aug 23, 2026
My 2025 Acura MDX suffers from a severe safety defect regarding the Auto Idle Stop (auto start-stop) system. When the vehicle comes to a complete stop at intersections or traffic lights, the engine shuts off as intended. However, upon releasing the brake pedal to accelerate, the engine completely fails to auto-restart.Instead of restarting, the vehicle drops out of the auto-restart sequence entire... Read more
Incident date: Aug 23, 2026
My 2025 Acura MDX suffers from a severe safety defect regarding the Auto Idle Stop (auto start-stop) system. When the vehicle comes to a complete stop at intersections or traffic lights, the engine shuts off as intended. However, upon releasing the brake pedal to accelerate, the engine completely fails to auto-restart.Instead of restarting, the vehicle drops out of the auto-restart sequence entire... Read more
Incident date: Aug 23, 2026
My 2025 Acura MDX suffers from a severe safety defect regarding the Auto Idle Stop (auto start-stop) system. When the vehicle comes to a complete stop at intersections or traffic lights, the engine shuts off as intended. However, upon releasing the brake pedal to accelerate, the engine completely fails to auto-restart.Instead of restarting, the vehicle drops out of the auto-restart sequence entire... Read more
Incident date: Aug 24, 2026
While driving the brake vacuum pump exploded leading to catastrophic brake failure. My husband was driving and was able to stand on the brakes to get the car to stop, but had i been driving, I am not strong enough to have stopped the car. I have 3 children with my youngest being 1. If this had happened with me and my kids, we could have had a major wreck and/or DIED! GM is aware of the brake vacuu... Read more
GMC
SIERRA 1500
(2022) - FORWARD COLLISION AVOIDANCE: WARNINGS
Aug 25, 2026
Incident date: Jul 8, 2026
I am filing a formal safety complaint regarding my 2022 GMC Sierra 1500 Denali (5.3L engine). This vehicle has exhibited a pattern of severe electrical, fuel system, and active safety sensor failures that pose a direct threat to occupant and public safety.At approximately 4,000 miles, the high-pressure fuel injectors suffered an early-stage mechanical failure requiring dealer repair.At approximate... Read more
GMC
SIERRA 1500
(2022) - ELECTRICAL SYSTEM
Aug 25, 2026
Incident date: Jul 8, 2026
I am filing a formal safety complaint regarding my 2022 GMC Sierra 1500 Denali (5.3L engine). This vehicle has exhibited a pattern of severe electrical, fuel system, and active safety sensor failures that pose a direct threat to occupant and public safety.At approximately 4,000 miles, the high-pressure fuel injectors suffered an early-stage mechanical failure requiring dealer repair.At approximate... Read more
GMC
SIERRA 1500
(2023) - ENGINE
Aug 25, 2026
Incident date: Jul 6, 2026
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated, and an oil message was displayed. The vehicle stalled and was unable to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred appro... Read more
GMC
SIERRA 1500
(2023) - ENGINE AND ENGINE COOLING
Aug 25, 2026
Incident date: Jul 6, 2026
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated, and an oil message was displayed. The vehicle stalled and was unable to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred appro... Read more
HYUNDAI
VELOSTER N
(2019) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Aug 25, 2026
Incident date: Jun 25, 2026
The contact's daughter owns a 2019 Hyundai Veloster N. The contact stated that the brake calipers were leaking brake fluid. There were no warning lights illuminated. The contact was able to obtain the parts from an independent parts supplier. The local dealer was contacted and confirmed that the caliper seals were ordered but were the incorrect part. The vehicle had not been diagnosed or repaired.... Read more
Incident date: Aug 25, 2026
As I was stopping at an intersection for a redlight, the brakes locked up and the collision assist warning and another message came up on the screen. There were no cars in front of me at the intersection. This is the first time that this has ever happened and the truck has 32,665 miles. No servicing has been performed on this truck beyond oil changes and tire rotations.
Incident date: Aug 25, 2026
Check airbag light is on. I'm paying $175 to see what's wrong with an airbag on a perfectly maintained car. Inspection is pending. Safety systems should be covered to at least 100,000 miles.
Incident date: Aug 24, 2026
Engine had a catastrophic failure and completely shut off while driving down the highway. The engine has completely seized and requires replacement. The vehicle was towed to an independent service shop and the technician diagnosed that the engine needed to be replaced.
Incident date: Aug 25, 2026
The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 26V438000 (Electrical System). The local dealer confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Aug 11, 2026
This submission supplements NHTSA Complaint #11759206, filed on August 24, 2026, regarding a 2018 Volvo XC90, in order to provide additional relevant information that came to light after the original filing. At the time of the first safety-critical malfunction (in-vehicle warnings including "Transmission Acceleration Performance Reduced" "Gear Lever Locked" and related electrical system symptoms)... Read more