BOEING 737-8H4
Phoenix, AZ — June 12, 2018
Event Information
| Date | June 12, 2018 |
| Event Type | ACC |
| NTSB Number | DCA18CA209 |
| Event ID | 20180613X62240 |
| Location | Phoenix, AZ |
| Country | USA |
| Coordinates | 33.26028, -112.00417 |
| Airport | Phoenix Sky Harbor Internation |
| Highest Injury | SERS |
Aircraft
| Make | BOEING |
| Model | 737-8H4 |
| Category | AIR |
| FAR Part | 121 |
Conditions
| Light Condition | NR |
| Weather | Unk |
Injuries
| Fatal | 0 |
| Serious | 1 |
| Minor | 0 |
| None | 5 |
| Total Injured | 1 |
Event Location
Probable Cause
a passenger bumping into a flight attendant who was holding a hot liquid.
Full Narrative
On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the "B" position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona. There were two flight crew, 4 flight attendants, and unknown passengers on board at the time. The flight was operating under 14 Code of Federal Regulations Part 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York.
The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released.
About This NTSB Record
This aviation event was investigated by the National Transportation Safety Board (NTSB). NTSB investigates all U.S. civil aviation accidents to determine probable cause and issue safety recommendations to prevent future accidents.