TSB: MERCEDES BENZ E238, S217 (2016–2018)

Bulletin LI7730P068840 — January 14, 2019

Bulletin Details

Bulletin IDLI7730P068840
ManufacturerMERCEDES BENZ
ModelsE238, S217
Model Years2016–2018
Date IssuedJanuary 14, 2019
Date Added to NHTSAMarch 4, 2019
ComponentSTRUCTURE:BODY:ROOF AND PILLARS
Vehicles Affected15 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Cabriolet Roof Stops Midoperation

Affected Vehicles

MakeModelYearComponent
MERCEDES-BENZ E238 2018 162900 STRUCTURE:BODY:ROOF AND PILLARS
MERCEDES-BENZ E238 2018 350000 EQUIPMENT
MERCEDES-BENZ E238 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
MERCEDES-BENZ S217 2018 162900 STRUCTURE:BODY:ROOF AND PILLARS
MERCEDES-BENZ S217 2018 350000 EQUIPMENT
MERCEDES-BENZ S217 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
MERCEDES-BENZ E238 2017 162900 STRUCTURE:BODY:ROOF AND PILLARS
MERCEDES-BENZ E238 2017 350000 EQUIPMENT
MERCEDES-BENZ E238 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
MERCEDES-BENZ S217 2017 162900 STRUCTURE:BODY:ROOF AND PILLARS
MERCEDES-BENZ S217 2017 350000 EQUIPMENT
MERCEDES-BENZ S217 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
MERCEDES-BENZ S217 2016 162900 STRUCTURE:BODY:ROOF AND PILLARS
MERCEDES-BENZ S217 2016 350000 EQUIPMENT
MERCEDES-BENZ S217 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY

Related MERCEDES BENZ Recalls

CampaignModelYearComponentSummary
GLS 450 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 580 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLS63 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLE63 S 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 450E 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MERCEDES BENZ dealer. Bring this bulletin ID (LI7730P068840) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.