TSB: MERCEDES BENZ AMG GLE43, AMG GLE63, AMG GLS63, AMG ML63, GLE350, GLE350 E, GLE450, GLS350D, GLS450, GLS550, ML350, ML400, ML500, ML550, ML63 (2001–2021)

Bulletin LI77.21-P-072113 — December 8, 2020

Bulletin Details

Bulletin IDLI77.21-P-072113
ManufacturerMERCEDES BENZ
ModelsAMG GLE43, AMG GLE63, AMG GLS63, AMG ML63, GLE350, GLE350 E, GLE450, GLS350D, GLS450, GLS550, ML350, ML400, ML500, ML550, ML63
Model Years2001–2021
Date IssuedDecember 8, 2020
Date Added to NHTSAFebruary 1, 2021
ComponentVISIBILITY:SUN/MOON ROOF ASSEMBLY
Vehicles Affected74 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Creaking noise from fixed glass section of panoramic roof in area of rear passenger compartment grab handles

Affected Vehicles

MakeModelYearComponent
MERCEDES-BENZ GLE350 2021 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS450 2021 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ AMG GLE43 2020 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLE350 2020 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLE350 E 2020 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS450 2020 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ AMG GLE63 2019 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLE350 2019 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS450 2019 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ AMG GLS63 2018 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLE350 2018 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS450 2018 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS550 2018 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ AMG GLS63 2017 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLE350 2017 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS350D 2017 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS450 2017 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS550 2017 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLE350 2016 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLE450 2016 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ GLS450 2016 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ AMG ML63 2015 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2015 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML400 2015 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2015 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2015 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ AMG ML63 2014 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2014 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML400 2014 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2014 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2014 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ AMG ML63 2013 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2013 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML400 2013 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2013 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2013 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ AMG ML63 2012 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2012 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2012 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2012 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2011 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2011 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2011 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML63 2011 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2010 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2010 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2010 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML63 2010 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2009 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2009 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2009 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML63 2009 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2008 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2008 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2008 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML63 2008 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2007 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2007 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2007 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML63 2007 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2006 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2006 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2006 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML63 2006 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2005 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2005 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML550 2005 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML63 2005 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2004 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2004 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2003 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2003 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML500 2002 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY
MERCEDES-BENZ ML350 2001 134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Related MERCEDES BENZ Recalls

CampaignModelYearComponentSummary
GLS 450 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 580 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLS63 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLE63 S 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 450E 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MERCEDES BENZ dealer. Bring this bulletin ID (LI77.21-P-072113) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.