TSB: MERCEDES BENZ C180, C250 D, C300, C350, C350E, C400, C450, GLK, GLK250, GLK350, MERCEDES-BENZ (2003–2022)

Bulletin LI7240P056909 — July 30, 2013

Bulletin Details

Bulletin IDLI7240P056909
ManufacturerMERCEDES BENZ
ModelsC180, C250 D, C300, C350, C350E, C400, C450, GLK, GLK250, GLK350, MERCEDES-BENZ
Model Years2003–2022
Date IssuedJuly 30, 2013
Date Added to NHTSADecember 20, 2021
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected180 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Window lifter and outside mirror on passenger side malfunction after replacement of door control unit.

Affected Vehicles

MakeModelYearComponent
MERCEDES-BENZ C300 2022 130000 VISIBILITY
MERCEDES-BENZ C300 2022 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C300 2022 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C300 2022 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2021 130000 VISIBILITY
MERCEDES-BENZ C300 2021 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C300 2021 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C300 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2020 130000 VISIBILITY
MERCEDES-BENZ C300 2020 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C300 2020 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C300 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2020 130000 VISIBILITY
MERCEDES-BENZ C350 2020 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2020 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350E 2020 130000 VISIBILITY
MERCEDES-BENZ C350E 2020 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350E 2020 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350E 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2019 130000 VISIBILITY
MERCEDES-BENZ C300 2019 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C300 2019 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C300 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350E 2019 130000 VISIBILITY
MERCEDES-BENZ C350E 2019 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350E 2019 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350E 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C250 D 2018 130000 VISIBILITY
MERCEDES-BENZ C250 D 2018 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C250 D 2018 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C250 D 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2018 130000 VISIBILITY
MERCEDES-BENZ C300 2018 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C300 2018 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C300 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350E 2018 130000 VISIBILITY
MERCEDES-BENZ C350E 2018 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350E 2018 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350E 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2017 130000 VISIBILITY
MERCEDES-BENZ C300 2017 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C300 2017 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C300 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2017 130000 VISIBILITY
MERCEDES-BENZ C350 2017 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2017 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350E 2017 130000 VISIBILITY
MERCEDES-BENZ C350E 2017 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350E 2017 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350E 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C450 2017 130000 VISIBILITY
MERCEDES-BENZ C450 2017 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C450 2017 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C450 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2016 130000 VISIBILITY
MERCEDES-BENZ C300 2016 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C300 2016 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C300 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2016 130000 VISIBILITY
MERCEDES-BENZ C350 2016 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2016 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350E 2016 130000 VISIBILITY
MERCEDES-BENZ C350E 2016 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350E 2016 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350E 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C450 2016 130000 VISIBILITY
MERCEDES-BENZ C450 2016 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C450 2016 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C450 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2015 130000 VISIBILITY
MERCEDES-BENZ C300 2015 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C300 2015 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C300 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2015 130000 VISIBILITY
MERCEDES-BENZ C350 2015 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2015 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C400 2015 130000 VISIBILITY
MERCEDES-BENZ C400 2015 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C400 2015 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C400 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK250 2015 130000 VISIBILITY
MERCEDES-BENZ GLK250 2015 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK250 2015 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK250 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2015 130000 VISIBILITY
MERCEDES-BENZ GLK350 2015 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2015 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2014 130000 VISIBILITY
MERCEDES-BENZ C350 2014 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2014 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK250 2014 130000 VISIBILITY
MERCEDES-BENZ GLK250 2014 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK250 2014 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK250 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2014 130000 VISIBILITY
MERCEDES-BENZ GLK350 2014 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2014 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2013 130000 VISIBILITY
MERCEDES-BENZ C350 2013 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2013 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK250 2013 130000 VISIBILITY
MERCEDES-BENZ GLK250 2013 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK250 2013 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK250 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2013 130000 VISIBILITY
MERCEDES-BENZ GLK350 2013 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2013 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C180 2012 130000 VISIBILITY
MERCEDES-BENZ C180 2012 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C180 2012 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C180 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2012 130000 VISIBILITY
MERCEDES-BENZ C350 2012 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2012 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2012 130000 VISIBILITY
MERCEDES-BENZ GLK350 2012 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2012 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C180 2011 130000 VISIBILITY
MERCEDES-BENZ C180 2011 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C180 2011 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C180 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2011 130000 VISIBILITY
MERCEDES-BENZ C350 2011 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2011 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK 2011 130000 VISIBILITY
MERCEDES-BENZ GLK 2011 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK 2011 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2011 130000 VISIBILITY
MERCEDES-BENZ GLK350 2011 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2011 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C350 2010 130000 VISIBILITY
MERCEDES-BENZ C350 2010 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C350 2010 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C350 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2010 130000 VISIBILITY
MERCEDES-BENZ GLK350 2010 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2010 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2010 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2009 130000 VISIBILITY
MERCEDES-BENZ GLK350 2009 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2009 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2009 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2008 130000 VISIBILITY
MERCEDES-BENZ GLK350 2008 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2008 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2008 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2007 130000 VISIBILITY
MERCEDES-BENZ GLK350 2007 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2007 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2007 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2006 130000 VISIBILITY
MERCEDES-BENZ GLK350 2006 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2006 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2006 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLK350 2005 130000 VISIBILITY
MERCEDES-BENZ GLK350 2005 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ GLK350 2005 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ GLK350 2005 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C180 2003 130000 VISIBILITY
MERCEDES-BENZ C180 2003 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ C180 2003 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ C180 2003 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ MERCEDES-BENZ 130000 VISIBILITY
MERCEDES-BENZ MERCEDES-BENZ 180000 VEHICLE SPEED CONTROL
MERCEDES-BENZ MERCEDES-BENZ 354000 EQUIPMENT:MECHANICAL
MERCEDES-BENZ MERCEDES-BENZ 118000 ELECTRICAL SYSTEM:SOFTWARE

Related MERCEDES BENZ Recalls

CampaignModelYearComponentSummary
GLS 450 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 580 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLS63 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLE63 S 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 450E 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MERCEDES BENZ dealer. Bring this bulletin ID (LI7240P056909) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.