TSB: LEXUS CT HYBRID, GS 350, GS HYBRID, GS450H, GX470, HS 250 HYBRID, IS 350, IS 350C, LX470, LX570, RX HYBRID, RX350 (2003–2016)

Bulletin Lexus Customer R — October 23, 2019

Bulletin Details

Bulletin IDLexus Customer R
ManufacturerLEXUS
ModelsCT HYBRID, GS 350, GS HYBRID, GS450H, GX470, HS 250 HYBRID, IS 350, IS 350C, LX470, LX570, RX HYBRID, RX350
Model Years2003–2016
Date IssuedOctober 23, 2019
Date Added to NHTSANovember 18, 2019
ComponentAIR BAGS
Vehicles Affected39 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Dealer Package: Follow-Up Owner Notification Letter Mailing Date The Campaign Follow-Up Owner Notification(s) will begin in Late October 2019. Owner notifications will be sent over a period of several weeks consistent with parts availabilit

Affected Vehicles

MakeModelYearComponent
LEXUS RX HYBRID 2016 140000 AIR BAGS
LEXUS RX350 2016 140000 AIR BAGS
LEXUS IS 350C 2014 140000 AIR BAGS
LEXUS IS 350 2013 140000 AIR BAGS
LEXUS IS 350C 2013 140000 AIR BAGS
LEXUS LX570 2013 140000 AIR BAGS
LEXUS CT HYBRID 2012 140000 AIR BAGS
LEXUS IS 350 2012 140000 AIR BAGS
LEXUS IS 350C 2012 140000 AIR BAGS
LEXUS CT HYBRID 2011 140000 AIR BAGS
LEXUS GS 350 2011 140000 AIR BAGS
LEXUS GS450H 2011 140000 AIR BAGS
LEXUS IS 350 2011 140000 AIR BAGS
LEXUS IS 350C 2011 140000 AIR BAGS
LEXUS LX570 2011 140000 AIR BAGS
LEXUS GS 350 2010 140000 AIR BAGS
LEXUS GS HYBRID 2010 140000 AIR BAGS
LEXUS HS 250 HYBRID 2010 140000 AIR BAGS
LEXUS IS 350 2010 140000 AIR BAGS
LEXUS IS 350C 2010 140000 AIR BAGS
LEXUS GS 350 2009 140000 AIR BAGS
LEXUS GS450H 2009 140000 AIR BAGS
LEXUS IS 350 2009 140000 AIR BAGS
LEXUS LX570 2009 140000 AIR BAGS
LEXUS GS 350 2008 140000 AIR BAGS
LEXUS GS450H 2008 140000 AIR BAGS
LEXUS IS 350 2008 140000 AIR BAGS
LEXUS LX570 2008 140000 AIR BAGS
LEXUS GS 350 2007 140000 AIR BAGS
LEXUS GS450H 2007 140000 AIR BAGS
LEXUS IS 350 2007 140000 AIR BAGS
LEXUS GX470 2006 140000 AIR BAGS
LEXUS IS 350 2006 140000 AIR BAGS
LEXUS LX470 2006 140000 AIR BAGS
LEXUS GX470 2005 140000 AIR BAGS
LEXUS LX470 2005 140000 AIR BAGS
LEXUS GX470 2004 140000 AIR BAGS
LEXUS LX470 2004 140000 AIR BAGS
LEXUS LX470 2003 140000 AIR BAGS

Related LEXUS Recalls

CampaignModelYearComponentSummary
GS 2017 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2021 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
IS 2022 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2020 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2022 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized LEXUS dealer. Bring this bulletin ID (Lexus Customer R) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.