TSB: LEXUS CT HYBRID, ES HYBRID, ES350, LC HYBRID, LC500, LS, LS HYBRID, LS500, NX HYBRID, NX300, RC 300, RC 350, RC F (2018–2019)

Bulletin L-SB-0020-19 — April 17, 2019

Bulletin Details

Bulletin IDL-SB-0020-19
ManufacturerLEXUS
ModelsCT HYBRID, ES HYBRID, ES350, LC HYBRID, LC500, LS, LS HYBRID, LS500, NX HYBRID, NX300, RC 300, RC 350, RC F
Model Years2018–2019
Date IssuedApril 17, 2019
Date Added to NHTSAMay 13, 2019
ComponentEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Vehicles Affected48 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

TSB: Some 2018 ? 2019 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable

Affected Vehicles

MakeModelYearComponent
LEXUS ES HYBRID 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS ES HYBRID 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS ES350 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS ES350 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LC HYBRID 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LC HYBRID 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LC500 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LC500 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LS HYBRID 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LS HYBRID 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LS500 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LS500 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS NX HYBRID 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS NX HYBRID 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS NX300 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS NX300 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RC 300 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS RC 300 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RC 350 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS RC 350 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RC F 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS RC F 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS CT HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS CT HYBRID 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS ES HYBRID 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS ES HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS ES350 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS ES350 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LC HYBRID 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LC HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LC500 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LC500 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LS 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LS 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LS HYBRID 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LS HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS LS500 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS LS500 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS NX HYBRID 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS NX HYBRID 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS NX300 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS NX300 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RC 300 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RC 300 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS RC 350 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RC 350 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
LEXUS RC F 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
LEXUS RC F 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Related LEXUS Recalls

CampaignModelYearComponentSummary
GS 2017 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2021 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
IS 2022 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2020 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...
RC 2022 FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2015-2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized LEXUS dealer. Bring this bulletin ID (L-SB-0020-19) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.