TSB: KEYSTONE ALPINE, AVALANCHE, BULLET, CARBON, COUGAR, FUZION, HIDEOUT, IMPACT, LAREDO, MONTANA, OUTBACK, PASSPORT, RAPTOR, RESIDENCE, RETREAT, SPRINGDALE, SPRINTER, SUMMERLAND (2019–2020)

Bulletin KSB-200305 — May 12, 2020

Bulletin Details

Bulletin IDKSB-200305
ManufacturerKEYSTONE
ModelsALPINE, AVALANCHE, BULLET, CARBON, COUGAR, FUZION, HIDEOUT, IMPACT, LAREDO, MONTANA, OUTBACK, PASSPORT, RAPTOR, RESIDENCE, RETREAT, SPRINGDALE, SPRINTER, SUMMERLAND
Model Years2019–2020
Date IssuedMay 12, 2020
Date Added to NHTSAMarch 3, 2021
ComponentEQUIPMENT
Vehicles Affected70 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recr

Affected Vehicles

MakeModelYearComponent
KEYSTONE ALPINE 2020 350000 EQUIPMENT
KEYSTONE ALPINE 2020 350000 EQUIPMENT
KEYSTONE AVALANCHE 2020 350000 EQUIPMENT
KEYSTONE AVALANCHE 2020 350000 EQUIPMENT
KEYSTONE BULLET 2020 350000 EQUIPMENT
KEYSTONE BULLET 2020 350000 EQUIPMENT
KEYSTONE CARBON 2020 350000 EQUIPMENT
KEYSTONE CARBON 2020 350000 EQUIPMENT
KEYSTONE COUGAR 2020 350000 EQUIPMENT
KEYSTONE COUGAR 2020 350000 EQUIPMENT
KEYSTONE FUZION 2020 350000 EQUIPMENT
KEYSTONE FUZION 2020 350000 EQUIPMENT
KEYSTONE HIDEOUT 2020 350000 EQUIPMENT
KEYSTONE HIDEOUT 2020 350000 EQUIPMENT
KEYSTONE IMPACT 2020 350000 EQUIPMENT
KEYSTONE IMPACT 2020 350000 EQUIPMENT
KEYSTONE LAREDO 2020 350000 EQUIPMENT
KEYSTONE LAREDO 2020 350000 EQUIPMENT
KEYSTONE MONTANA 2020 350000 EQUIPMENT
KEYSTONE MONTANA 2020 350000 EQUIPMENT
KEYSTONE OUTBACK 2020 350000 EQUIPMENT
KEYSTONE OUTBACK 2020 350000 EQUIPMENT
KEYSTONE PASSPORT 2020 350000 EQUIPMENT
KEYSTONE PASSPORT 2020 350000 EQUIPMENT
KEYSTONE RAPTOR 2020 350000 EQUIPMENT
KEYSTONE RAPTOR 2020 350000 EQUIPMENT
KEYSTONE RESIDENCE 2020 350000 EQUIPMENT
KEYSTONE RESIDENCE 2020 350000 EQUIPMENT
KEYSTONE RETREAT 2020 350000 EQUIPMENT
KEYSTONE RETREAT 2020 350000 EQUIPMENT
KEYSTONE SPRINGDALE 2020 350000 EQUIPMENT
KEYSTONE SPRINGDALE 2020 350000 EQUIPMENT
KEYSTONE SPRINTER 2020 350000 EQUIPMENT
KEYSTONE SPRINTER 2020 350000 EQUIPMENT
KEYSTONE ALPINE 2019 350000 EQUIPMENT
KEYSTONE ALPINE 2019 350000 EQUIPMENT
KEYSTONE AVALANCHE 2019 350000 EQUIPMENT
KEYSTONE AVALANCHE 2019 350000 EQUIPMENT
KEYSTONE BULLET 2019 350000 EQUIPMENT
KEYSTONE BULLET 2019 350000 EQUIPMENT
KEYSTONE CARBON 2019 350000 EQUIPMENT
KEYSTONE CARBON 2019 350000 EQUIPMENT
KEYSTONE COUGAR 2019 350000 EQUIPMENT
KEYSTONE COUGAR 2019 350000 EQUIPMENT
KEYSTONE FUZION 2019 350000 EQUIPMENT
KEYSTONE FUZION 2019 350000 EQUIPMENT
KEYSTONE HIDEOUT 2019 350000 EQUIPMENT
KEYSTONE HIDEOUT 2019 350000 EQUIPMENT
KEYSTONE IMPACT 2019 350000 EQUIPMENT
KEYSTONE IMPACT 2019 350000 EQUIPMENT
KEYSTONE LAREDO 2019 350000 EQUIPMENT
KEYSTONE LAREDO 2019 350000 EQUIPMENT
KEYSTONE MONTANA 2019 350000 EQUIPMENT
KEYSTONE MONTANA 2019 350000 EQUIPMENT
KEYSTONE OUTBACK 2019 350000 EQUIPMENT
KEYSTONE OUTBACK 2019 350000 EQUIPMENT
KEYSTONE PASSPORT 2019 350000 EQUIPMENT
KEYSTONE PASSPORT 2019 350000 EQUIPMENT
KEYSTONE RAPTOR 2019 350000 EQUIPMENT
KEYSTONE RAPTOR 2019 350000 EQUIPMENT
KEYSTONE RESIDENCE 2019 350000 EQUIPMENT
KEYSTONE RESIDENCE 2019 350000 EQUIPMENT
KEYSTONE RETREAT 2019 350000 EQUIPMENT
KEYSTONE RETREAT 2019 350000 EQUIPMENT
KEYSTONE SPRINGDALE 2019 350000 EQUIPMENT
KEYSTONE SPRINGDALE 2019 350000 EQUIPMENT
KEYSTONE SPRINTER 2019 350000 EQUIPMENT
KEYSTONE SPRINTER 2019 350000 EQUIPMENT
KEYSTONE SUMMERLAND 2019 350000 EQUIPMENT
KEYSTONE SUMMERLAND 2019 350000 EQUIPMENT

Related KEYSTONE Recalls

CampaignModelYearComponentSummary
ALPINE 2026 SUSPENSION:REAR:SPRINGS:COIL SPRINGS Keystone RV Company (Keystone) is recalling certain 2024 Cougar, 2025-2026 Al...
MONTANA 2026 SUSPENSION:REAR:SPRINGS:COIL SPRINGS Keystone RV Company (Keystone) is recalling certain 2024 Cougar, 2025-2026 Al...
COUGAR 2024 SUSPENSION:REAR:SPRINGS:COIL SPRINGS Keystone RV Company (Keystone) is recalling certain 2024 Cougar, 2025-2026 Al...
ALPINE 2025 SUSPENSION:REAR:SPRINGS:COIL SPRINGS Keystone RV Company (Keystone) is recalling certain 2024 Cougar, 2025-2026 Al...
WALKABOUT 2026 SUSPENSION:REAR:SPRINGS:COIL SPRINGS Keystone RV Company (Keystone) is recalling certain 2024 Cougar, 2025-2026 Al...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized KEYSTONE dealer. Bring this bulletin ID (KSB-200305) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.