TSB: CHEVROLET SILVERADO 2500, SILVERADO 3500 (2011–2019)

Bulletin DORS3C7D09 — April 9, 2019

Bulletin Details

Bulletin IDDORS3C7D09
ManufacturerCHEVROLET
ModelsSILVERADO 2500, SILVERADO 3500
Model Years2011–2019
Date IssuedApril 9, 2019
Date Added to NHTSASeptember 23, 2019
ComponentEQUIPMENT
Vehicles Affected36 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This SKU is a Pitman Arm. The customer communication requested return of unsold inventory to inspect for incorrect taper of the spline. Incorrect taper of the spline prevents it from installing with the mating component, preventing instal

Affected Vehicles

MakeModelYearComponent
CHEVROLET SILVERADO 2500 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 2500 2019 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2019 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2019 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 2500 2018 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2018 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2018 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2017 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2017 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2017 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 2500 2016 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2016 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2016 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 2500 2015 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2015 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2015 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 2500 2014 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2014 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2014 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 2500 2013 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2013 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2013 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 2500 2012 350000 EQUIPMENT
CHEVROLET SILVERADO 3500 2012 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2012 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2011 350000 EQUIPMENT
CHEVROLET SILVERADO 2500 2011 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2011 356000 EQUIPMENT ADAPTIVE/MOBILITY
CHEVROLET SILVERADO 3500 2011 350000 EQUIPMENT

Related CHEVROLET Recalls

CampaignModelYearComponentSummary
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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHEVROLET dealer. Bring this bulletin ID (DORS3C7D09) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.