TSB: CADILLAC CRUZE, DORMAN, ESCALADE, ESCALADE ESV, SIERRA 1500, SIERRA 2500, SIERRA 3500, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SILVERADO 4500HD, SILVERADO 5500HD, SILVERADO 6500HD, SUBURBAN, TAHOE, YUKON, YUKON XL (2011–2020)

Bulletin DOR-D8C4T-03 — January 31, 2020

Bulletin Details

Bulletin IDDOR-D8C4T-03
ManufacturerCADILLAC
ModelsCRUZE, DORMAN, ESCALADE, ESCALADE ESV, SIERRA 1500, SIERRA 2500, SIERRA 3500, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SILVERADO 4500HD, SILVERADO 5500HD, SILVERADO 6500HD, SUBURBAN, TAHOE, YUKON, YUKON XL
Model Years2011–2020
Date IssuedJanuary 31, 2020
Date Added to NHTSAMarch 30, 2020
ComponentELECTRICAL SYSTEM
Vehicles Affected172 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This SKU is a Power Window Regulator and Motor Assembly. The customer communication requested return of unsold inventory to inspect the software. The software may be too sensitive to the position of a locating magnet in the assembly causi

Affected Vehicles

MakeModelYearComponent
CADILLAC ESCALADE 2020 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE ESV 2020 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 1500 2020 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 2500 2020 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 3500 2020 110000 ELECTRICAL SYSTEM
GMC SIERRA 3500 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 1500 2020 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 2500 2020 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 3500 2020 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 3500 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 4500HD 2020 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 4500HD 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 5500HD 2020 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 5500HD 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 6500HD 2020 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 6500HD 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SUBURBAN 2020 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET TAHOE 2020 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON 2020 110000 ELECTRICAL SYSTEM
GMC YUKON 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON XL 2020 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2020 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE 2019 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE ESV 2019 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 1500 2019 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 2500 2019 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 3500 2019 110000 ELECTRICAL SYSTEM
GMC SIERRA 3500 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 1500 2019 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 2500 2019 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 3500 2019 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 3500 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 4500HD 2019 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 4500HD 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 5500HD 2019 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 5500HD 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 6500HD 2019 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 6500HD 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SUBURBAN 2019 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET TAHOE 2019 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON 2019 110000 ELECTRICAL SYSTEM
GMC YUKON 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON XL 2019 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2019 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE 2018 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE ESV 2018 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 1500 2018 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 2500 2018 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 3500 2018 110000 ELECTRICAL SYSTEM
GMC SIERRA 3500 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 1500 2018 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 2500 2018 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 3500 2018 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 3500 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SUBURBAN 2018 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET TAHOE 2018 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON 2018 110000 ELECTRICAL SYSTEM
GMC YUKON 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON XL 2018 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2018 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE 2017 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE ESV 2017 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 1500 2017 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 2500 2017 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 3500 2017 110000 ELECTRICAL SYSTEM
GMC SIERRA 3500 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 1500 2017 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 2500 2017 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 3500 2017 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 3500 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SUBURBAN 2017 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET TAHOE 2017 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON 2017 110000 ELECTRICAL SYSTEM
GMC YUKON 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON XL 2017 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2017 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE 2016 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE ESV 2016 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 1500 2016 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 2500 2016 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 3500 2016 110000 ELECTRICAL SYSTEM
GMC SIERRA 3500 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 1500 2016 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 2500 2016 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 3500 2016 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 3500 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SUBURBAN 2016 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET TAHOE 2016 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON 2016 110000 ELECTRICAL SYSTEM
GMC YUKON 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON XL 2016 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2016 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET CRUZE 2015 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE 2015 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CADILLAC ESCALADE ESV 2015 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 1500 2015 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 2500 2015 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC SIERRA 3500 2015 110000 ELECTRICAL SYSTEM
GMC SIERRA 3500 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 1500 2015 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 2500 2015 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SILVERADO 3500 2015 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 3500 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SUBURBAN 2015 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET TAHOE 2015 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON 2015 110000 ELECTRICAL SYSTEM
GMC YUKON 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
GMC YUKON XL 2015 110000 ELECTRICAL SYSTEM
GMC YUKON XL 2015 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET CRUZE 2014 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2014 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET CRUZE 2013 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2013 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET CRUZE 2012 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2012 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET CRUZE 2011 110000 ELECTRICAL SYSTEM
CHEVROLET CRUZE 2011 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DORMAN DORMAN 110000 ELECTRICAL SYSTEM
DORMAN DORMAN 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET SUBURBAN 110000 ELECTRICAL SYSTEM
CHEVROLET SUBURBAN 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CHEVROLET TAHOE 110000 ELECTRICAL SYSTEM
CHEVROLET TAHOE 133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Related CADILLAC Recalls

CampaignModelYearComponentSummary
CTS 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ATS 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ESCALADE 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CADILLAC dealer. Bring this bulletin ID (DOR-D8C4T-03) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.