Consumer Safety Complaints

Incident date: Mar 8, 2026

While driving my 2021 Cadillac Escalade on an interstate highway at approximately 70 mph with my family, including two minor children, the vehicle suddenly and without warning lost propulsion, shut off, and shifted into neutral. This occurred in active traffic and created an immediate safety hazard. A warning message appeared instructing me to restart the vehicle. After several minutes navigating... Read more

Incident date: Mar 8, 2026

While driving my 2021 Cadillac Escalade on an interstate highway at approximately 70 mph with my family, including two minor children, the vehicle suddenly and without warning lost propulsion, shut off, and shifted into neutral. This occurred in active traffic and created an immediate safety hazard. A warning message appeared instructing me to restart the vehicle. After several minutes navigating... Read more

Incident date: Mar 8, 2026

While driving my 2021 Cadillac Escalade on an interstate highway at approximately 70 mph with my family, including two minor children, the vehicle suddenly and without warning lost propulsion, shut off, and shifted into neutral. This occurred in active traffic and created an immediate safety hazard. A warning message appeared instructing me to restart the vehicle. After several minutes navigating... Read more

Incident date: Dec 1, 2025

The door(s) would not open from the outside. I had the driver side door handle replaced first - took weeks for the part to come in - this was a safety issue because I had to climb through the passenger side to open the driver side door. (the key entry would not work either) After weeks, and me paying for it, the same thing happened to the rear driver side door. I went to open it to get my grand... Read more

Incident date: Mar 16, 2026

Sudden loss of propulsion at highway speeds - 2023 Escalade. We easily could have been killed. I drive a 2023 Cadillac Escalade that I purchased from Motor Werks Cadillac in [XXX] . It was very expensive. The car has under 33k miles on it, off memory.I informed the dealer I would be taking the car on a family vacation road trip from [XXX] to [XXX] (for spring break), and requested they perform a... Read more

Incident date: Mar 16, 2026

Sudden loss of propulsion at highway speeds - 2023 Escalade. We easily could have been killed. I drive a 2023 Cadillac Escalade that I purchased from Motor Werks Cadillac in [XXX] . It was very expensive. The car has under 33k miles on it, off memory.I informed the dealer I would be taking the car on a family vacation road trip from [XXX] to [XXX] (for spring break), and requested they perform a... Read more

Incident date: Mar 16, 2026

Sudden loss of propulsion at highway speeds - 2023 Escalade. We easily could have been killed. I drive a 2023 Cadillac Escalade that I purchased from Motor Werks Cadillac in [XXX] . It was very expensive. The car has under 33k miles on it, off memory.I informed the dealer I would be taking the car on a family vacation road trip from [XXX] to [XXX] (for spring break), and requested they perform a... Read more

Incident date: Mar 26, 2026

After the recall work was performed, the vehicle began consuming engine oil at an abnormal and excessive rate between oil changes. Most concerning, during a recent check, the engine oil level was found to be extremely low, with no oil registering on the dipstick. This condition presents a significant risk of engine damage or failure and raises serious safety concerns. Prior to the recall service,... Read more

Incident date: Mar 30, 2026

11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rou... Read more

Incident date: Mar 30, 2026

11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rou... Read more

Incident date: Mar 30, 2026

11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rou... Read more

Incident date: Mar 23, 2026

Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.

Incident date: Feb 27, 2026

While driving at approximately 40 MPH there was a loud pop and the panorama sunroof shattered. There were other cars traveling at the same speed or less, but nothing struck the vehicle to cause the glass to shatter. The glass did not immediately give way, but had it, there were passengers that would have been impacted. The roof was inspected by the dealership but is no longer available for insp... Read more

Incident date: Jun 20, 2025

My original factory 2020 Escalade 6.2L engine suddenly without warning seized while driving on a two lane undivided highway. I was forced to steer and brake the vehicle from 70mph to the shoulder of the road. My Vehicle had to be towed to GM dealer who diagnosed a seized engine. GM Replaced engine under warranty. This incident is identical to the 6.2L engine failures of the 2021 to 2024 recall.

Incident date: Mar 27, 2026

Sunroof/moonroof cracked without any impact or signs of impact.

Incident date: Mar 20, 2026

Driving on freeway, engine starting knocking loudly and completely failed. I blew an engine on my 2023 escalade esv as well. Seems like the recall might need to be extended to the 2026 models as well.

Incident date: Mar 28, 2026

While driving at highway speeds, I needed to accelerate hard in order to pass another vehicle and while accelerating there was a downshift and increase in RPM. After passing, the RPM remained high even after I took foot off accelerator and it seemed the transmission did not shift back out of lower gear, keeping the car traveling at a high rate of speed, endangering myself and other traffic. Apply... Read more

Incident date: Mar 28, 2026

While driving at highway speeds, I needed to accelerate hard in order to pass another vehicle and while accelerating there was a downshift and increase in RPM. After passing, the RPM remained high even after I took foot off accelerator and it seemed the transmission did not shift back out of lower gear, keeping the car traveling at a high rate of speed, endangering myself and other traffic. Apply... Read more

Incident date: Mar 28, 2026

While driving at highway speeds, I needed to accelerate hard in order to pass another vehicle and while accelerating there was a downshift and increase in RPM. After passing, the RPM remained high even after I took foot off accelerator and it seemed the transmission did not shift back out of lower gear, keeping the car traveling at a high rate of speed, endangering myself and other traffic. Apply... Read more

Incident date: Dec 31, 2024

Rough running engine at idle. The vehicle also shows low oil pressure at idle 13psi. Took to several service technicians and was told this is unfortunately a flaw in the engine design and there is not a known current remedy. Also they are surprised that this model was not covered under the same recall campaign that later models are as they are nearly identical engines. The transmission also gave o... Read more

Incident date: Mar 15, 2026

This is the second time the EV charging system has alerted for overheating and inability to charge. The dealer has now had the car for 2 weeks this second time. It was in the shop for 4 days the 1st time when the issue was not fixed. I was in the vehicle with my small child and had no air conditioning as well.

Incident date: Feb 15, 2026

Transmission would intermittently lock up and cause rough running conditions. Occasionally causing wheels to lock up and the vehicle to lose control. Took the vehicle to multiple service facilities and was told this is a common issue with this transmission and it is in need of replacement to remedy the issue. The vehicle has 85,000 miles on it.

Incident date: Mar 1, 2026

The original engine was replaced in my Escalade in September 2025 under the GM Engine Recall. The original engine was working, but it failed the inspection at the dealership and was replaced. March 1st, 2026 the Escalade died while driving. Police came and helped block traffic and called a tow truck since the engine was dead. The Escalade was towed back to the same dealership and they confirme... Read more

Incident date: Mar 26, 2026

The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving veh... Read more

Fire 3 injured

Incident date: Mar 26, 2026

The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving veh... Read more

Fire 3 injured

Incident date: Mar 26, 2026

The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving veh... Read more

Fire 3 injured

Incident date: Feb 21, 2026

The engine. I’m told my engine is not part of the recall but makes an extremely loud sound on start up. Been to dealer just for them to say the vehicle is not part of the recall. Recently called roadside assistance because the vehicle shut off in the middle of traffic. Took it back to dealer, Nothing they can do, just keep bringing it back! Now warranty has expired & sound is getting worse

Incident date: Feb 21, 2026

The engine. I’m told my engine is not part of the recall but makes an extremely loud sound on start up. Been to dealer just for them to say the vehicle is not part of the recall. Recently called roadside assistance because the vehicle shut off in the middle of traffic. Took it back to dealer, Nothing they can do, just keep bringing it back! Now warranty has expired & sound is getting worse

Incident date: Nov 20, 2025

Engine Failure According to Chevrolet dealership my engine needed to be replace due to tapping coming from the engine. In addition, they found lifter damage along with the camshaft. Cylinder 3 lifter roller failure causing noise and camshaft damage, Yes this was confirmed and engine replaced at that same dealership No warning light or any other symptoms prior to the problem. I have a copy of th... Read more

Incident date: Mar 26, 2026

Car has been asleep after parking and will not wake up leaving all electrical components dead. GM has not been able to repair and unfortunately this has occurred 5 times including twice the month of March, 2026. Having a car parked in an unsafe location and not being able to move it very unsettling. After 30-60 minutes the car will start back up and operate normally.

Incident date: Nov 15, 2018

The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.

Incident date: Mar 6, 2026

The contact owns a 2024 Cadillac Escalade ESV. The contact stated that while driving approximately 60 MPH, the vehicle stalled. There was no warning light illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the engine had failed and needed to be replaced. The contact was informed that the 6.2-liter gasoline engine was on a national back orde... Read more

Incident date: Mar 11, 2026

The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle wa... Read more

Incident date: Mar 11, 2026

The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle wa... Read more

Incident date: Mar 13, 2026

The passenger occupancy sensor has failed on my 2016 ELR after 14k miles. The part is no longer available (23504893). I've inquired with General Motors and they said they could not help me. This seems to be a 1year only part used only on the Cadillac ELR. I believe this is an integral part of the Air Bag safety system in my vehicle and that the passenger seat is no longer safe for passengers.

Incident date: Mar 13, 2026

The passenger occupancy sensor has failed on my 2016 ELR after 14k miles. The part is no longer available (23504893). I've inquired with General Motors and they said they could not help me. This seems to be a 1year only part used only on the Cadillac ELR. I believe this is an integral part of the Air Bag safety system in my vehicle and that the passenger seat is no longer safe for passengers.

Incident date: Mar 23, 2026

On [03/23/2026], while traveling at 79 mph in high-speed highway traffic, my 2022 Cadillac Escalade suffered a sudden, total engine seizure and complete loss of propulsion. This catastrophic failure occurred without any prior warning lamps or symptoms. The loss of motive power at highway speeds created an immediate life-threatening situation, forcing me to navigate through traffic to the shoulder ... Read more

Incident date: Mar 23, 2026

My Escalade had just been into the dealer because the battery died at only 4200 miles. I drove away and after 10 minutes, I was getting warning messages that the engine was overheating and to turn the vehicle off immediately. I had to pull over on the freeway while listening to my engine knock and click. I eventually got it back to the dealer where they were unable to turn the car on and unable to... Read more

Incident date: Mar 21, 2026

I’m using this car in Poland (Europe) my engine starts to make knocking noise due to Bearings rods and lifters failure . N252494001 L87 Engine Loss of Propulsion I called to European Cadillac authorized service and they refused to replace the engine because USA based manufacturer don’t wan’t to repair a car even is still on warranty

Incident date: Oct 12, 2025

Component(s) Involved: Electrical System, Visibility/Wiper, Structure: Body: Door: Power Access/Locks. Description of the Defect: The front and rear center console "Command Centers" (touchscreens) have suffered a total electrical failure and are completely black. On the 2025 Escalade, these screens have replaced nearly all physical buttons. Consequently, there is no manual override or physical ... Read more

Incident date: Oct 12, 2025

Component(s) Involved: Electrical System, Visibility/Wiper, Structure: Body: Door: Power Access/Locks. Description of the Defect: The front and rear center console "Command Centers" (touchscreens) have suffered a total electrical failure and are completely black. On the 2025 Escalade, these screens have replaced nearly all physical buttons. Consequently, there is no manual override or physical ... Read more

Incident date: Oct 12, 2025

Component(s) Involved: Electrical System, Visibility/Wiper, Structure: Body: Door: Power Access/Locks. Description of the Defect: The front and rear center console "Command Centers" (touchscreens) have suffered a total electrical failure and are completely black. On the 2025 Escalade, these screens have replaced nearly all physical buttons. Consequently, there is no manual override or physical ... Read more

Incident date: Mar 21, 2026

On March 21, 2026 while traveling at approximately 70 mph on a public highway, the vehicle experienced a sudden and total loss of propulsion. The vehicle stalled in active traffic, creating an immediate and life-threatening hazard. Following the stall, the vehicle’s system failed, and the vehicle would not engage any gear, including “Park” or “Neutral.” Consequently, the vehicle could no... Read more

Incident date: Mar 21, 2026

On March 21, 2026 while traveling at approximately 70 mph on a public highway, the vehicle experienced a sudden and total loss of propulsion. The vehicle stalled in active traffic, creating an immediate and life-threatening hazard. Following the stall, the vehicle’s system failed, and the vehicle would not engage any gear, including “Park” or “Neutral.” Consequently, the vehicle could no... Read more

Incident date: Mar 21, 2026

On March 21, 2026 while traveling at approximately 70 mph on a public highway, the vehicle experienced a sudden and total loss of propulsion. The vehicle stalled in active traffic, creating an immediate and life-threatening hazard. Following the stall, the vehicle’s system failed, and the vehicle would not engage any gear, including “Park” or “Neutral.” Consequently, the vehicle could no... Read more

Incident date: Mar 17, 2026

Vehicle: 2023 Cadillac Escalade (VIN: [XXX] ) Dealer: Cadillac Pasadena Case Number (GM Corporate): XXX Refusal to perform a mandatory Federal Safety Recall remedy. Details: 1. My vehicle is currently under Safety Recall XXX(L87 Engine Loss of Propulsion). I experienced a loss of propulsion and brought the vehicle to Cadillac Pasadena. 2 The dealership technician confirmed the engine is exhibi... Read more

Incident date: Mar 17, 2026

Vehicle: 2023 Cadillac Escalade (VIN: [XXX] ) Dealer: Cadillac Pasadena Case Number (GM Corporate): XXX Refusal to perform a mandatory Federal Safety Recall remedy. Details: 1. My vehicle is currently under Safety Recall XXX(L87 Engine Loss of Propulsion). I experienced a loss of propulsion and brought the vehicle to Cadillac Pasadena. 2 The dealership technician confirmed the engine is exhibi... Read more

Incident date: Mar 17, 2026

Vehicle: 2023 Cadillac Escalade (VIN: [XXX] ) Dealer: Cadillac Pasadena Case Number (GM Corporate): XXX Refusal to perform a mandatory Federal Safety Recall remedy. Details: 1. My vehicle is currently under Safety Recall XXX(L87 Engine Loss of Propulsion). I experienced a loss of propulsion and brought the vehicle to Cadillac Pasadena. 2 The dealership technician confirmed the engine is exhibi... Read more

Incident date: Mar 1, 2024

There was a recall on the L87 propulsion. The dealer changed the oil and said it was fixed. I left the dealer and the issue still persists. They refuse to address it.

Incident date: Mar 1, 2024

There was a recall on the L87 propulsion. The dealer changed the oil and said it was fixed. I left the dealer and the issue still persists. They refuse to address it.