TSB: BMW 740E, 740I, 740LI, 745E, 750I, 750LI, ACTIVEHYBRID 7, B7 ALPINA, F 850 GS ADVENTURE, M760I (2011–2021)

Bulletin B520320 — May 1, 2020

Bulletin Details

Bulletin IDB520320
ManufacturerBMW
Models740E, 740I, 740LI, 745E, 750I, 750LI, ACTIVEHYBRID 7, B7 ALPINA, F 850 GS ADVENTURE, M760I
Model Years2011–2021
Date IssuedMay 1, 2020
Date Added to NHTSAApril 26, 2021
ComponentSEATS
Vehicles Affected78 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

RATTLING NOISE FROM THE FRONT HEADREST: A rattling noise can be heard coming from the front seat headrest.

Affected Vehicles

MakeModelYearComponent
BMW 740I 2021 280000 BACK OVER PREVENTION
BMW 750LI 2021 280000 BACK OVER PREVENTION
BMW B7 ALPINA 2021 280000 BACK OVER PREVENTION
BMW F 850 GS ADVENTURE 2021 280000 BACK OVER PREVENTION
BMW M760I 2021 280000 BACK OVER PREVENTION
BMW 740I 2020 280000 BACK OVER PREVENTION
BMW 740I 2020 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 740I 2020 220000 SEATS
BMW 745E 2020 280000 BACK OVER PREVENTION
BMW 745E 2020 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 745E 2020 220000 SEATS
BMW B7 ALPINA 2020 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW B7 ALPINA 2020 280000 BACK OVER PREVENTION
BMW B7 ALPINA 2020 220000 SEATS
BMW M760I 2020 220000 SEATS
BMW M760I 2020 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW M760I 2020 280000 BACK OVER PREVENTION
BMW 740E 2019 280000 BACK OVER PREVENTION
BMW 740E 2019 220000 SEATS
BMW 740E 2019 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 740I 2019 220000 SEATS
BMW 740I 2019 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 740I 2019 280000 BACK OVER PREVENTION
BMW 750I 2019 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 750I 2019 280000 BACK OVER PREVENTION
BMW 750I 2019 220000 SEATS
BMW 750LI 2019 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 750LI 2019 220000 SEATS
BMW 750LI 2019 280000 BACK OVER PREVENTION
BMW B7 ALPINA 2019 280000 BACK OVER PREVENTION
BMW B7 ALPINA 2019 220000 SEATS
BMW B7 ALPINA 2019 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW M760I 2019 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW M760I 2019 220000 SEATS
BMW M760I 2019 280000 BACK OVER PREVENTION
BMW 740E 2018 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 740E 2018 220000 SEATS
BMW 740E 2018 280000 BACK OVER PREVENTION
BMW 740I 2018 220000 SEATS
BMW 740I 2018 280000 BACK OVER PREVENTION
BMW 740I 2018 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 750I 2018 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 750I 2018 220000 SEATS
BMW 750I 2018 280000 BACK OVER PREVENTION
BMW 750LI 2018 280000 BACK OVER PREVENTION
BMW 750LI 2018 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 750LI 2018 220000 SEATS
BMW B7 ALPINA 2018 280000 BACK OVER PREVENTION
BMW B7 ALPINA 2018 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW B7 ALPINA 2018 220000 SEATS
BMW M760I 2018 220000 SEATS
BMW M760I 2018 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW M760I 2018 280000 BACK OVER PREVENTION
BMW 740E 2017 220000 SEATS
BMW 740E 2017 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 740E 2017 280000 BACK OVER PREVENTION
BMW 740I 2017 280000 BACK OVER PREVENTION
BMW 740I 2017 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 740I 2017 220000 SEATS
BMW 740LI 2017 280000 BACK OVER PREVENTION
BMW 740LI 2017 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 740LI 2017 220000 SEATS
BMW 750LI 2017 220000 SEATS
BMW 750LI 2017 280000 BACK OVER PREVENTION
BMW 750LI 2017 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW M760I 2017 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW M760I 2017 220000 SEATS
BMW M760I 2017 280000 BACK OVER PREVENTION
BMW 740LI 2016 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 740LI 2016 220000 SEATS
BMW 740LI 2016 280000 BACK OVER PREVENTION
BMW 750LI 2016 280000 BACK OVER PREVENTION
BMW 750LI 2016 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW 750LI 2016 220000 SEATS
BMW ACTIVEHYBRID 7 2012 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
BMW ACTIVEHYBRID 7 2012 220000 SEATS
BMW ACTIVEHYBRID 7 2011 220000 SEATS
BMW ACTIVEHYBRID 7 2011 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Related BMW Recalls

CampaignModelYearComponentSummary
C EVOLUTION 2017 ELECTRICAL SYSTEM:WIRING:CONNECTORS/P... BMW of North America, LLC (BMW) is recalling certain 2017-2018 C Evolution mo...
C EVOLUTION 2018 ELECTRICAL SYSTEM:WIRING:CONNECTORS/P... BMW of North America, LLC (BMW) is recalling certain 2017-2018 C Evolution mo...
K 1600 GRAND AMERICA 2024 POWER TRAIN:MANUAL TRANSMISSION:SEALS... BMW of North America, LLC (BMW) is recalling certain 2017-2025 K 1600 GT, GTL...
K 1600 GRAND AMERICA 2023 POWER TRAIN:MANUAL TRANSMISSION:SEALS... BMW of North America, LLC (BMW) is recalling certain 2017-2025 K 1600 GT, GTL...
K 1600 B 2017 POWER TRAIN:MANUAL TRANSMISSION:SEALS... BMW of North America, LLC (BMW) is recalling certain 2017-2025 K 1600 GT, GTL...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized BMW dealer. Bring this bulletin ID (B520320) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.