TSB: CHRYSLER AVENGER, CARAVAN, CHEROKEE, CONCORDE, DAKOTA, GRAND WAGONEER, INTREPID, LHS, RAM, RAM VAN, RAM WAGON, SEBRING, TALON, TOWN AND COUNTRY, VISION, VOYAGER (1997)

Bulletin 970926082797 — September 26, 1997

Bulletin Details

Bulletin ID970926082797
ManufacturerCHRYSLER
ModelsAVENGER, CARAVAN, CHEROKEE, CONCORDE, DAKOTA, GRAND WAGONEER, INTREPID, LHS, RAM, RAM VAN, RAM WAGON, SEBRING, TALON, TOWN AND COUNTRY, VISION, VOYAGER
Model Years1997
Date IssuedSeptember 26, 1997
Date Added to NHTSAApril 7, 1998
ComponentEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Vehicles Affected16 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

THE CD PLAYER MAY BECOME INOPERATIVE, AND WILL NOT ACCEPT THE CD WHEN ATTEMPTING TO INSERT THE DISK INTO THE RADIO. *YC

Affected Vehicles

MakeModelYearComponent
DODGE AVENGER 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE CARAVAN 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP CHEROKEE 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER CONCORDE 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE DAKOTA 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JEEP GRAND WAGONEER 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE INTREPID 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER LHS 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE RAM 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE RAM VAN 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DODGE RAM WAGON 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER SEBRING 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
EAGLE TALON 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CHRYSLER TOWN AND COUNTRY 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
EAGLE VISION 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
PLYMOUTH VOYAGER 1997 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (970926082797) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.