Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jul 9, 2025
During the turns the steering wheel in 2018 Chrysler Pacifica Hybrid locks-in. It requires extra force to unlock the steering wheel. This usually happens when the wheel is at 11 or 1 o'clock (30 degrees either direction). This is more noticeable at slow turns like on exit ramps.
Incident date: Jul 9, 2025
During the turns the steering wheel in 2018 Chrysler Pacifica Hybrid locks-in. It requires extra force to unlock the steering wheel. This usually happens when the wheel is at 11 or 1 o'clock (30 degrees either direction). This is more noticeable at slow turns like on exit ramps.
Incident date: Aug 6, 2026
One year ago (114k miles) I started having some rough idle, stumbling, etc. Then a cylinder 5 misfire code appeared. I swapped around coils and injectors, replaced the PCV valve, replaced lower intake manifold, coolant flush. Still no improvement. So I then replaced all the coils, plugs, and bench cleaned and tested all of the fuel injectors and reinstalled them with new o-rings. Misfire code kept... Read more
Incident date: Sep 9, 2026
The contact owns a 2020 Chrysler Voyager. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image froze and displayed the previous image from the last time the vehicle was reversed. The contact stated that on other occasions, the camera image was distorted or appeared blank. The dealer was contacted. The manufa... Read more
Incident date: Sep 8, 2026
I am reporting a critical manufacturer-imposed restriction that prevents the completion of a life-saving safety campaign, Recall 52D (NHTSA ID: 24V362), which carries a strict "Park Outside and Do Not Charge" advisory.My vehicle has an active fault code P0E15 (Electric Coolant Heater control performance), which is a well-known, widespread factory defect in Chrysler Pacifica Hybrids. When I took th... Read more
Incident date: Sep 8, 2026
I am reporting a critical manufacturer-imposed restriction that prevents the completion of a life-saving safety campaign, Recall 52D (NHTSA ID: 24V362), which carries a strict "Park Outside and Do Not Charge" advisory.My vehicle has an active fault code P0E15 (Electric Coolant Heater control performance), which is a well-known, widespread factory defect in Chrysler Pacifica Hybrids. When I took th... Read more
Incident date: Aug 15, 2026
I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle... Read more
Incident date: Aug 15, 2026
I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle... Read more
Incident date: Aug 15, 2026
I experienced a sudden loss of power and steering while driving my vehicle. The screen advised me to pull over because the engine would shut off soon, but I already had lost steering and power. I turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. I had it towed to the dealer. After 2 weeks of testing, the dealer reported, “When your vehicle... Read more
Incident date: Jul 27, 2026
Having the same issues as earlier models of Chrysler vans with the steering rack tension when going around curves. It’s been doing this for a couple of months now.
Incident date: Sep 6, 2026
This is in regards to the potentially death-inducing NHTSA Campaign # PE25009. Within the past two weeks, I have experienced an intermittent and concerning steering problem with my 2017 Chrysler Pacifica. When traveling approximately 20–60 MPH and making a gradual turn, particularly when the steering wheel is positioned around the 11 o'clock or 1 o'clock position, the steering appears to "stic... Read more
Incident date: May 30, 2026
Vehicle suffered sudden loss of motive power due to Diagnostic Trouble Code P0A43 (Drive Motor A Position Sensor Circuit Intermittent). The failure is caused by thermal and chemical degradation of the internal transmission wiring harness, resulting in an internal electrical short submerged in transmission fluid. The vehicle is able to be powered on again and driving can be continued however certai... Read more
Incident date: May 30, 2026
Vehicle suffered sudden loss of motive power due to Diagnostic Trouble Code P0A43 (Drive Motor A Position Sensor Circuit Intermittent). The failure is caused by thermal and chemical degradation of the internal transmission wiring harness, resulting in an internal electrical short submerged in transmission fluid. The vehicle is able to be powered on again and driving can be continued however certai... Read more
Incident date: Sep 6, 2026
Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated. There is a sticky residue but no stitching. The leather is in pieces and the seatbelt is unusable. This vehicle is used for family transport so there is no known cause as to why this wo... Read more
Incident date: Sep 6, 2026
Our family was driving and our teen in the third row said his seatbelt came apart. We pulled over to inspect. He was in the third row driver side seat. The stitching for the seatbelt and the seat had disintegrated. There is a sticky residue but no stitching. The leather is in pieces and the seatbelt is unusable. This vehicle is used for family transport so there is no known cause as to why this wo... Read more
Incident date: Aug 24, 2026
Vehicle received passenger airbag inflator recall service at Viva CDJR in El Paso, TX. The dash disassembly disturbed adjacent wiring/BCM connections, and after driving, vibration caused a short/ground fault, creating runaway wipers, A/C failure, transmission limp mode, check engine and power steering lights while in transit. Dealer has kept the car for over two weeks and refuses to scan diagnosti... Read more
Incident date: Aug 24, 2026
Vehicle received passenger airbag inflator recall service at Viva CDJR in El Paso, TX. The dash disassembly disturbed adjacent wiring/BCM connections, and after driving, vibration caused a short/ground fault, creating runaway wipers, A/C failure, transmission limp mode, check engine and power steering lights while in transit. Dealer has kept the car for over two weeks and refuses to scan diagnosti... Read more
Incident date: Aug 24, 2026
Vehicle received passenger airbag inflator recall service at Viva CDJR in El Paso, TX. The dash disassembly disturbed adjacent wiring/BCM connections, and after driving, vibration caused a short/ground fault, creating runaway wipers, A/C failure, transmission limp mode, check engine and power steering lights while in transit. Dealer has kept the car for over two weeks and refuses to scan diagnosti... Read more
Incident date: Sep 4, 2026
Steering is sticking at 11:00 and 1:00 positions.
Incident date: Sep 5, 2026
Steering sticks on occasion when turning at highway speeds both left and right around the 1 and 10 o'clock position
Incident date: Sep 4, 2026
When in gentle right turns, the steering "sticks" at about 1:00 and I have to apply force to remove the steering wheel from that position. It results in oversteering, particularly at higher speeds.
Incident date: Sep 5, 2026
Mainly driving on highways at the end of long curves the steering is sticky and it is difficult to change the steering wheel back to 12 o'clock. Unpleasant and probably unsafe driving, as overreacting could occur, if it will stick more. It is happening more and more often.
Incident date: Sep 5, 2026
Reference: NHTSA CAMPAIGN NUMBER: PE25009 In the last month, I've noticed steering problem with my mini van. I have to use both hands to steer in a curve and it jerks when coming out of the curve. It feels as if i am loosing control of the van. It also happens when i am changing lanes and steer the wheel past 11 and 1 oclock. It feels as if the car is fighting me to steer.
Incident date: Aug 1, 2026
The head gasket failed at 89,000 miles. The engine gave P0305 Cylinder 5 misfire codes and would run rough causing difficult to drive in standard traffic flow. There are borescope pictures of coolant in cylinder 5. We stopped using the vehicle until the repair can be completed. This appear to be a WIDESPREAD problem for 2017-2019 Chrysler Pacifica which are numerous on the road and could be haza... Read more
Incident date: Sep 2, 2026
Rear view back -up camera fails to operate at least once a week. The computer screen does not come on. This problem was subject to a recall last year and supposedly fixed, but it seems to have failed again. This seems to be a radio interference software problem.This is a very serious problem that Chrysler needs to fix correctly. The dealer says unless the problem happens at his shop, they cannot f... Read more
Incident date: Jul 16, 2026
On 7/16/26 vehicle would not start; high-pitched noise heard near engine during no-start diagnosis. Towed to Goldy Chrysler Dodge Jeep Ram, Huntington WV. Per dealer invoice #27136: blown 500-amp main battery fuse found; after jumping past fuse, white smoke from exhaust and no coolant in system, diagnosed as blown head gasket. Repair: both-side head gasket replacement plus fuse assembly. Vehicle i... Read more
Incident date: Jul 16, 2026
On 7/16/26 vehicle would not start; high-pitched noise heard near engine during no-start diagnosis. Towed to Goldy Chrysler Dodge Jeep Ram, Huntington WV. Per dealer invoice #27136: blown 500-amp main battery fuse found; after jumping past fuse, white smoke from exhaust and no coolant in system, diagnosed as blown head gasket. Repair: both-side head gasket replacement plus fuse assembly. Vehicle i... Read more
Incident date: Jul 16, 2026
On 7/16/26 vehicle would not start; high-pitched noise heard near engine during no-start diagnosis. Towed to Goldy Chrysler Dodge Jeep Ram, Huntington WV. Per dealer invoice #27136: blown 500-amp main battery fuse found; after jumping past fuse, white smoke from exhaust and no coolant in system, diagnosed as blown head gasket. Repair: both-side head gasket replacement plus fuse assembly. Vehicle i... Read more
Incident date: Sep 4, 2026
Loss of power steering while driving
Incident date: Sep 4, 2026
Electricity light came on as well as overheating light and engine light all at once also stalling
Incident date: Sep 4, 2026
Electricity light came on as well as overheating light and engine light all at once also stalling
Incident date: Sep 4, 2026
Electricity light came on as well as overheating light and engine light all at once also stalling
Incident date: Aug 26, 2026
Car shows no warnings when vehicle in front slows very quickly. All selections to enable this function have been made. It is available for inspection provided it is local to central Florida. In my previous vehicle, a 2021 Jeep Grand Cherokee, I relied on and received Forward Collision Warnings which prevented my crashing into another car no less than 4 times. Though this car has been ADAS scann... Read more
Incident date: Aug 31, 2026
On XXX, my 2017 Chrysler Pacifica suffered a catastrophic malfunction on [XXX], only 3.4 miles after I picked it up from Mall of Georgia Chrysler. The dealership had kept it for over two weeks to diagnose an intermittent “Service Shifter” warning and communication fault codes. While driving in traffic, the gear indicator unexpectedly cycled among Drive, Neutral, and Park. The vehicle stalled,... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - POWER TRAIN
Sep 4, 2026
Incident date: Sep 4, 2026
The contact owns a 2016 Chrysler Town and Country. While the contact’s spouse was driving, the vehicle stalled in the middle of the road. The vehicle was towed to the dealer, where it was diagnosed with transmission pump failure. The contact was informed that the transmission needed to be replaced. The contact referenced NHTSA Campaign Number: 16V461000 (Power Train); to the dealer, however the ... Read more
Incident date: Sep 4, 2026
The steering wheel has begun "sticking" when driving >35 mph (estimate, not measured). It seems to stick somewhere in the 10:00/1:00 range, and can be resolved by giving a small but firm counter-tug. So far, there has been no accidents, and seems to be resolved easily but there is a small concern that perhaps it could get worse or happen at an inopportune time which could be dangerous.
Incident date: Sep 3, 2026
The van has a consistent steering catch when traveling most pronounced at 11 and 1. The steering hangs and then releases which causes the van to travel unexpectedly into the other lane of traffic. There are no faults or other indicators visible with the vehicle to warn the driver of an issue. The issue is more noticeable when the outside air temperature is above 85 deg F and the van has been drive... Read more
Incident date: Aug 8, 2026
When driving on freeway the vehicle overheated and engine warning light flashed and had to come to stop at side of freeway. The vehicle had lost its coolant from a rear heater hose connection. The car was towed to dealer and the repair comment was that a part was deformed from mis-assembly (or words to that effect) - rear heater core fitting clip distorted causing hose come of the core. This was a... Read more
Incident date: Aug 8, 2026
When driving on freeway the vehicle overheated and engine warning light flashed and had to come to stop at side of freeway. The vehicle had lost its coolant from a rear heater hose connection. The car was towed to dealer and the repair comment was that a part was deformed from mis-assembly (or words to that effect) - rear heater core fitting clip distorted causing hose come of the core. This was a... Read more
Incident date: Aug 18, 2022
The steering at times will “stick” and a bit of force has to be used to get it to release. Also, when turning slightly at low speeds (steering wheel in the 11 or 1 position at less than 20mph) the steering will “shudder” or “vibrate.” This affects the entire steering system. The entire vehicle vibrates and it feels as though you may lose control of the vehicle. This issue has been co... Read more
Incident date: Jun 2, 2026
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and while driving 70 MPH on a toll road, the steering wheel unintendedly pulled to the right, nearly causing the vehicle to drift out of the intended lane. The contact was able to pull the steering wheel back to center after each failure, and the steering wheel was moderately difficult to turn. The v... Read more
Incident date: Apr 1, 2026
Odometer Fraud. The contact purchased a 2017 Chrysler Pacifica. The vehicle was a private sale. At the time of the purchase, the mileage was 139,000. The contact stated that while attempting to resell the vehicle at the dealer, it was discovered that there was a mileage discrepancy and that the actual mileage was 158,000.
Incident date: Sep 1, 2026
The steering sticks normally when slightly turned especially going highway speeds around bends. You have to “yank” the wheel from it being stuck and risk over steering off the road or into other lane. Huge safety risk.
Incident date: Aug 23, 2026
While driving my 2018 Chrysler Pacifica FWD with approximately 86,000 miles, I have noticed abnormal steering behavior when going around gradual curves. The steering does not feel smooth and natural through the turn, and I feel like I have to pull/force the steering wheel to continue through the curve. The steering can feel like it is sticking or resisting rather than smoothly following the turn. ... Read more
Incident date: Jul 29, 2026
We own a 2020 Chrysler Pacifica Hybrid that had been operating without any significant issues for approximately six years. Recently, the vehicle was subject to a recall involving the charging system, and we brought it to the dealership to have the recall work completed. Nine days after the recall service, the vehicle would not start and displayed a “Service Charging System” error message. Th... Read more
Incident date: Sep 1, 2026
The foam is showing through on the child’s headrest. It’s the fabric does not fully cover it, and it can be accessed by the child. The bottom part of the cushion my child is able to grab it and pull it off of the car seat while he is riding in it, it is only secured by two little pieces of Velcro so he ripped up the Velcro and exposes the harness tightening strap, and the button in order to lo... Read more
Incident date: Sep 1, 2026
The foam is showing through on the child’s headrest. It’s the fabric does not fully cover it, and it can be accessed by the child. The bottom part of the cushion my child is able to grab it and pull it off of the car seat while he is riding in it, it is only secured by two little pieces of Velcro so he ripped up the Velcro and exposes the harness tightening strap, and the button in order to lo... Read more
Incident date: Sep 1, 2026
The foam is showing through on the child’s headrest. It’s the fabric does not fully cover it, and it can be accessed by the child. The bottom part of the cushion my child is able to grab it and pull it off of the car seat while he is riding in it, it is only secured by two little pieces of Velcro so he ripped up the Velcro and exposes the harness tightening strap, and the button in order to lo... Read more
Incident date: Jul 16, 2026
My 2019 Chrysler Pacifica Plug-In Hybrid unexpectedly rolled after being parked in my residential garage. The van has very low mileage ~60000 miles and is still under Battery Manufacturer warranty. The vehicle had been operating normally and was parked with P displayed on the instrument cluster. It remained unused for approximately 6 days. When the garage door was opened, the vehicle unexpectedly ... Read more