TSB: DODGE CARAVAN (2010–2017)

Bulletin 69920 — November 11, 2020

Bulletin Details

Bulletin ID69920
ManufacturerDODGE
ModelsCARAVAN
Model Years2010–2017
Date IssuedNovember 11, 2020
Date Added to NHTSAOctober 17, 2022
ComponentSEATS
Vehicles Affected48 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Warranty Bulletin D-20-19 (X87) Active Head Restraint - Select 2010-2017 Dodge Grand Caravan (RT)

Affected Vehicles

MakeModelYearComponent
DODGE CARAVAN 2017 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DODGE CARAVAN 2017 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2017 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2017 350000 EQUIPMENT
DODGE CARAVAN 2017 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2017 220000 SEATS
DODGE CARAVAN 2016 220000 SEATS
DODGE CARAVAN 2016 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2016 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DODGE CARAVAN 2016 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2016 350000 EQUIPMENT
DODGE CARAVAN 2016 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2015 220000 SEATS
DODGE CARAVAN 2015 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DODGE CARAVAN 2015 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2015 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2015 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2015 350000 EQUIPMENT
DODGE CARAVAN 2014 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2014 350000 EQUIPMENT
DODGE CARAVAN 2014 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2014 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DODGE CARAVAN 2014 220000 SEATS
DODGE CARAVAN 2014 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2013 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2013 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DODGE CARAVAN 2013 220000 SEATS
DODGE CARAVAN 2013 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2013 350000 EQUIPMENT
DODGE CARAVAN 2013 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2012 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2012 220000 SEATS
DODGE CARAVAN 2012 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DODGE CARAVAN 2012 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2012 350000 EQUIPMENT
DODGE CARAVAN 2012 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2011 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2011 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2011 350000 EQUIPMENT
DODGE CARAVAN 2011 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2011 220000 SEATS
DODGE CARAVAN 2011 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DODGE CARAVAN 2010 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2010 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DODGE CARAVAN 2010 220000 SEATS
DODGE CARAVAN 2010 221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2010 222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
DODGE CARAVAN 2010 350000 EQUIPMENT

Related DODGE Recalls

CampaignModelYearComponentSummary
CHARGER EV 2024 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S and Dod...
CHARGER EV 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S and Dod...
GRAND CARAVAN 2010 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...
GRAND CARAVAN 2011 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...
GRAND CARAVAN 2012 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized DODGE dealer. Bring this bulletin ID (69920) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.