TSB: DODGE JOURNEY, MAZDA (2012–2013)

Bulletin 02-001-13 — January 14, 2013

Bulletin Details

Bulletin ID02-001-13
ManufacturerDODGE
ModelsJOURNEY, MAZDA
Model Years2012–2013
Date IssuedJanuary 14, 2013
Date Added to NHTSAJuly 25, 2022
ComponentSUSPENSION
Vehicles Affected16 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Noise From Front Of Vehicle Over Bumps Or When Turning This bulletin involves replacing the upper front strut bearing to correct the noise. The customer may experience a noise from the front upper strut mount going over bumps or when turn

Affected Vehicles

MakeModelYearComponent
DODGE JOURNEY 2013 021000 SUSPENSION:FRONT
DODGE JOURNEY 2013 020000 SUSPENSION
DODGE JOURNEY 2013 020000 SUSPENSION
DODGE JOURNEY 2013 021400 SUSPENSION:FRONT:MACPHERSON STRUT
DODGE JOURNEY 2013 021000 SUSPENSION:FRONT
DODGE JOURNEY 2013 100000 POWER TRAIN
DODGE JOURNEY 2013 160000 STRUCTURE
DODGE JOURNEY 2012 021000 SUSPENSION:FRONT
DODGE JOURNEY 2012 020000 SUSPENSION
DODGE JOURNEY 2012 020000 SUSPENSION
DODGE JOURNEY 2012 021400 SUSPENSION:FRONT:MACPHERSON STRUT
DODGE JOURNEY 2012 021000 SUSPENSION:FRONT
DODGE JOURNEY 2012 100000 POWER TRAIN
DODGE JOURNEY 2012 160000 STRUCTURE
MAZDA MAZDA 021300 SUSPENSION:FRONT:SHOCK ABSORBER
MAZDA MAZDA 022400 SUSPENSION:REAR:SHOCK ABSORBER

Related DODGE Recalls

CampaignModelYearComponentSummary
CHARGER EV 2024 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S and Dod...
CHARGER EV 2025 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER... Chrysler (FCA US, LLC) is recalling certain 2024-2025 Jeep Wagoneer S and Dod...
GRAND CARAVAN 2010 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...
GRAND CARAVAN 2011 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...
GRAND CARAVAN 2012 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized DODGE dealer. Bring this bulletin ID (02-001-13) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.