TSB: FORD EXPLORER POLICE INTERCEPT, TAURUS (2017–2019)

Bulletin 21B12 — September 28, 2021

Bulletin Details

Bulletin ID21B12
ManufacturerFORD
ModelsEXPLORER POLICE INTERCEPT, TAURUS
Model Years2017–2019
Date IssuedSeptember 28, 2021
Date Added to NHTSAJanuary 3, 2022
ComponentEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Vehicles Affected12 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Certain 2017-2019 Model Year Explorer Police Inceptor - Utility / Taurus Police Inceptor - Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement In some of the affected vehicles, the Level 4 ballis

Affected Vehicles

MakeModelYearComponent
FORD EXPLORER POLICE INTERCEPT 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD EXPLORER POLICE INTERCEPT 2019 354000 EQUIPMENT:MECHANICAL
FORD TAURUS 2019 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TAURUS 2019 354000 EQUIPMENT:MECHANICAL
FORD EXPLORER POLICE INTERCEPT 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD EXPLORER POLICE INTERCEPT 2018 354000 EQUIPMENT:MECHANICAL
FORD TAURUS 2018 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TAURUS 2018 354000 EQUIPMENT:MECHANICAL
FORD EXPLORER POLICE INTERCEPT 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD EXPLORER POLICE INTERCEPT 2017 354000 EQUIPMENT:MECHANICAL
FORD TAURUS 2017 353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
FORD TAURUS 2017 354000 EQUIPMENT:MECHANICAL

Related FORD Recalls

CampaignModelYearComponentSummary
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 BACK OVER PREVENTION:SOFTWARE Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 ELECTRICAL SYSTEM:ADAS Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...
EXPLORER 2025 ELECTRICAL SYSTEM:ADAS Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FORD dealer. Bring this bulletin ID (21B12) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.