TSB: CHRYSLER CARAVAN, TOWN AND COUNTRY (2011–2013)

Bulletin 21-012-12 REV. B — November 29, 2012

Bulletin Details

Bulletin ID21-012-12 REV. B
ManufacturerCHRYSLER
ModelsCARAVAN, TOWN AND COUNTRY
Model Years2011–2013
Date IssuedNovember 29, 2012
Date Added to NHTSAJuly 25, 2022
ComponentPOWER TRAIN
Vehicles Affected39 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Flash: Transmission Shift Quality Improvements This bulletin involves flash reprogramming the Powertrain Control Module (PCM) with new software.There may be two software packages to choose from. Both software updates will fix all symptoms/

Affected Vehicles

MakeModelYearComponent
DODGE CARAVAN 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CARAVAN 2013 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DODGE CARAVAN 2013 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2013 103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
DODGE CARAVAN 2013 100000 POWER TRAIN
DODGE CARAVAN 2013 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2013 100000 POWER TRAIN
CHRYSLER TOWN AND COUNTRY 2013 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2013 100000 POWER TRAIN
CHRYSLER TOWN AND COUNTRY 2013 103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
CHRYSLER TOWN AND COUNTRY 2013 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2013 100000 POWER TRAIN
CHRYSLER TOWN AND COUNTRY 2013 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CARAVAN 2012 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2012 100000 POWER TRAIN
DODGE CARAVAN 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CARAVAN 2012 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2012 103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
DODGE CARAVAN 2012 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DODGE CARAVAN 2012 100000 POWER TRAIN
CHRYSLER TOWN AND COUNTRY 2012 100000 POWER TRAIN
CHRYSLER TOWN AND COUNTRY 2012 118000 ELECTRICAL SYSTEM:SOFTWARE
CHRYSLER TOWN AND COUNTRY 2012 103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
CHRYSLER TOWN AND COUNTRY 2012 100000 POWER TRAIN
CHRYSLER TOWN AND COUNTRY 2012 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2012 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2011 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2011 100000 POWER TRAIN
DODGE CARAVAN 2011 100000 POWER TRAIN
DODGE CARAVAN 2011 103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
DODGE CARAVAN 2011 110000 ELECTRICAL SYSTEM
DODGE CARAVAN 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
DODGE CARAVAN 2011 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHRYSLER TOWN AND COUNTRY 2011 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2011 103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
CHRYSLER TOWN AND COUNTRY 2011 100000 POWER TRAIN
CHRYSLER TOWN AND COUNTRY 2011 118000 ELECTRICAL SYSTEM:SOFTWARE
CHRYSLER TOWN AND COUNTRY 2011 110000 ELECTRICAL SYSTEM
CHRYSLER TOWN AND COUNTRY 2011 100000 POWER TRAIN

Related CHRYSLER Recalls

CampaignModelYearComponentSummary
PACIFICA 2023 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
PACIFICA 2019 BACK OVER PREVENTION: SENSING SYSTEM:... Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, ...
PACIFICA 2023 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...
PACIFICA 2024 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...
PACIFICA 2025 EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAI... Braun Corporation (Braun) is recalling certain 2023-2026 Chrysler Pacifica ve...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHRYSLER dealer. Bring this bulletin ID (21-012-12 REV. B) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.