TSB: PETERBILT 348, 365, 367, 389, 520, 567 (2019–2021)

Bulletin 20PBE — September 16, 2020

Bulletin Details

Bulletin ID20PBE
ManufacturerPETERBILT
Models348, 365, 367, 389, 520, 567
Model Years2019–2021
Date IssuedSeptember 16, 2020
Date Added to NHTSAOctober 5, 2020
ComponentPOWER TRAIN
Vehicles Affected24 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Safety Recall: Peterbilt has decided that a condition could exist in certain model 348, 365, 367, 389, 520, and 567 vehicles built between 11/19/2019 and 4/09/2020. Vehicles equipped with Watson & Chalin SL2065 lift axles may have lower re

Affected Vehicles

MakeModelYearComponent
PETERBILT 348 2021 350000 EQUIPMENT
PETERBILT 348 2021 100000 POWER TRAIN
PETERBILT 348 2020 350000 EQUIPMENT
PETERBILT 348 2020 100000 POWER TRAIN
PETERBILT 365 2020 350000 EQUIPMENT
PETERBILT 365 2020 100000 POWER TRAIN
PETERBILT 367 2020 350000 EQUIPMENT
PETERBILT 367 2020 100000 POWER TRAIN
PETERBILT 389 2020 350000 EQUIPMENT
PETERBILT 389 2020 100000 POWER TRAIN
PETERBILT 520 2020 100000 POWER TRAIN
PETERBILT 520 2020 350000 EQUIPMENT
PETERBILT 567 2020 100000 POWER TRAIN
PETERBILT 567 2020 350000 EQUIPMENT
PETERBILT 365 2019 100000 POWER TRAIN
PETERBILT 365 2019 350000 EQUIPMENT
PETERBILT 367 2019 350000 EQUIPMENT
PETERBILT 367 2019 100000 POWER TRAIN
PETERBILT 389 2019 350000 EQUIPMENT
PETERBILT 389 2019 100000 POWER TRAIN
PETERBILT 520 2019 350000 EQUIPMENT
PETERBILT 520 2019 100000 POWER TRAIN
PETERBILT 567 2019 350000 EQUIPMENT
PETERBILT 567 2019 100000 POWER TRAIN

Related PETERBILT Recalls

CampaignModelYearComponentSummary
520 2024 STEERING PACCAR Incorporated (PACCAR) is recalling certain 2026 Kenworth L770 and 2024...
520 2025 STEERING PACCAR Incorporated (PACCAR) is recalling certain 2026 Kenworth L770 and 2024...
520 2026 STEERING PACCAR Incorporated (PACCAR) is recalling certain 2026 Kenworth L770 and 2024...
567 2026 SERVICE BRAKES, AIR:SUPPLY:RESERVOIR/... PACCAR Incorporated (PACCAR) is recalling certain 2026 Peterbilt 567 and 589 ...
589 2026 SERVICE BRAKES, AIR:SUPPLY:RESERVOIR/... PACCAR Incorporated (PACCAR) is recalling certain 2026 Peterbilt 567 and 589 ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized PETERBILT dealer. Bring this bulletin ID (20PBE) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.