TSB: FCCC 108SD, 114SD, 122SD, 4700, 4800, 4900, 5700, 6900, BUSINESS CLASS M2, CASCADIA, COLUMBIA, CORONADO, MT45, MT55, SAF-T-LINER C2, XBP, XBR, XBS, XCL, XCM, XCP, XCR, XCS (2020–2021)

Bulletin 20CSA-03 — March 5, 2020

Bulletin Details

Bulletin ID20CSA-03
ManufacturerFCCC
Models108SD, 114SD, 122SD, 4700, 4800, 4900, 5700, 6900, BUSINESS CLASS M2, CASCADIA, COLUMBIA, CORONADO, MT45, MT55, SAF-T-LINER C2, XBP, XBR, XBS, XCL, XCM, XCP, XCR, XCS
Model Years2020–2021
Date IssuedMarch 5, 2020
Date Added to NHTSAMarch 5, 2020
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected28 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Customer Service Announcement saying that Service Pack (SP) 2 for Diagnostic Link 8.11 Standard and Professional will be available for download from the Detroit Diesel server.

Affected Vehicles

MakeModelYearComponent
WESTERN STAR 4800 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
WESTERN STAR 4900 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
WESTERN STAR 6900 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
FREIGHTLINER CASCADIA 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
THOMAS BUILT BUSES SAF-T-LINER C2 2021 118000 ELECTRICAL SYSTEM:SOFTWARE
FREIGHTLINER 108SD 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FREIGHTLINER 114SD 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FREIGHTLINER 122SD 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
WESTERN STAR 4700 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
WESTERN STAR 4800 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
WESTERN STAR 4900 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
WESTERN STAR 5700 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
WESTERN STAR 6900 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FREIGHTLINER BUSINESS CLASS M2 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FREIGHTLINER CASCADIA 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FREIGHTLINER COLUMBIA 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FREIGHTLINER CORONADO 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC MT45 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC MT55 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
THOMAS BUILT BUSES SAF-T-LINER C2 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC XBP 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC XBR 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC XBS 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC XCL 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC XCM 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC XCP 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC XCR 2020 118000 ELECTRICAL SYSTEM:SOFTWARE
FCCC XCS 2020 118000 ELECTRICAL SYSTEM:SOFTWARE

Related FCCC Recalls

CampaignModelYearComponentSummary
MT45G 2026 STEERING:LINKAGES:TIE ROD ASSEMBLY Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2026 Weste...
MT45 2025 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
XBS 2025 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
MT50E 2026 SERVICE BRAKES, AIR:DISC:CALIPER Daimler Trucks North America, LLC (DTNA) is recalling certain 2025 FCCC XCR, ...
MT55G 2026 STEERING:LINKAGES:TIE ROD ASSEMBLY Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2026 Weste...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized FCCC dealer. Bring this bulletin ID (20CSA-03) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.