TSB: MERCEDES BENZ AMG CLA45, AMG GLA45, AMG GT, AMG GT S, B250E, C300, CLA250, E300, E400, GLA250, GLC, GLC300, GLE, GLE 400, GLE550E, S550, S63, SL63, SLK250, SLK350 (2017–2018)

Bulletin 2018010007 — February 16, 2018

Bulletin Details

Bulletin ID2018010007
ManufacturerMERCEDES BENZ
ModelsAMG CLA45, AMG GLA45, AMG GT, AMG GT S, B250E, C300, CLA250, E300, E400, GLA250, GLC, GLC300, GLE, GLE 400, GLE550E, S550, S63, SL63, SLK250, SLK350
Model Years2017–2018
Date IssuedFebruary 16, 2018
Date Added to NHTSAMay 7, 2018
ComponentELECTRICAL SYSTEM:SOFTWARE
Vehicles Affected34 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Update HERMES control unit software

Affected Vehicles

MakeModelYearComponent
MERCEDES-BENZ AMG CLA45 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ AMG GLA45 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ AMG GT 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ AMG GT S 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ CLA250 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ E300 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ E400 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLA250 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLC300 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLE 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLE550E 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ S550 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ S63 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ AMG CLA45 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ AMG GLA45 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ AMG GT 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ AMG GT S 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ B250E 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ C300 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ CLA250 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ E300 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ E400 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLA250 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLC 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLC300 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLE 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLE 400 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ GLE550E 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ S550 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ S63 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ SL63 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ SLK250 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
MERCEDES-BENZ SLK350 2017 118000 ELECTRICAL SYSTEM:SOFTWARE

Related MERCEDES BENZ Recalls

CampaignModelYearComponentSummary
GLS 450 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 580 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLS63 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLE63 S 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 450E 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MERCEDES BENZ dealer. Bring this bulletin ID (2018010007) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.